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Overall the hotel has a friendly and helpful appeal, nothing appeared to be too much trouble. Staff were very approachable. The food in the restuarant was good, wholesome home cooking and good value for money. Having to request milk from reception was a little frustrating. The decore was showing signs of age, together with wear and tear. The food was a little too much for my pallette, smaller portion options might be worth considering.
Clean, spacious, good food, fair price
The staff were friendly and helpful and hotel was clean &tidy with good food
good sized room, very comfortable bed, friendly staff. Quality and quantity of food good and reasonable value.
Good price+friendly staff+well equiped room= a happy customer n/a
I arrived very late and was able to get something to eat right away. The staff were very helpful and also provided directions for my meeting the following day. no comment to make
Good early evening menu at incredible price for the amount you get. Room too hot all night!
Excellant food Decor a little dated - wifi should be free
Friendly efficient staff Food not as good as I was expecting from viewing the menu before booking.
excellent food uncofir Uncomfortable bed with worn mattress
Parts of bar area and restaurant were too dark. Actually ended up with frosties instead of cornflakes at breakfast, as I couldnt see!
Resturant is good.
I do like most of the arrangement in total.......Very good yes, There is no fridge in the room for keeping any thing such as water and juice
The restaurant and sports centre are excellent I had to ask on numerous occaisions for the tv to be fixed the phone to be fixed and a lightbulb to be changed. The rooms need to be redecorated to the same standard as the other facilities.
Relaxed atmosphere and excellent breakfasts. Mattress in room 107 quite soft!
Friendly staff Poor service in restaurant, poor quality of food and incorrect/incomplete order served. Gym facilities excellent, changing facilities dirty
Having access to a 25m pool, sauna and steam room. State of decoration. You could feel all the springs in the mattress
Comfortable, spacious bedroom; bright, clean bathroom, with a large bath and a powerful shower. Situated in green fields, only a mile or two out of Middlesbrough. Good choice of breakfast food. Limited sunshine through the small windows of the Brakfast room.
Great value for money, good breakfast and with a swimming pool. Our room was well cleaned. The place is showing its age a bit and needs a refresh in places. Reception and breakfast room staff are not the most customer focused I have ever met and the place would be much better if this was improved.
Excellent food and service in the restaurant
Lovely comfortable stay with pleasant and polite staff nothing was to much trouble would certainly stay here again
The staff were very helpful and friendly, even all the room cleaners met us with a cheery "Good morning". The food was excellent and served very hot. Breakfast was magnificent! All was good
relaxed friendly atmosphere, helpful staff, excellent breakfast
the rooms are large and accomidating, with greaat pillows. no seriously great pillows and bedding.
Excellent breakfast, good quality evening meals, very relaxing lounges, pleasant and helpful staff. A porter to take bagge to rooms would be helpful. It can be a rather long way to the Woodlands suite.
The food and service was excellent. The room was clean and comfortable. Extras such as afternoon tea, or wine were a little expensive.
Clean, warm and very welcoming - excellent food nothing
I was only there for a one night , arrived late and left early so didnt see much of it
Staff attention excellent throughout. Good restaurant. Superb breakfast. Very limited French wine list
Close to the town Very expensive compared to standard of the hotel
I loved the swimming pool. I swan every morning. The highlight of the stay. Meals were expensive and would have like something between dinner and snacks unless I missed something.
frendly staff bar a bit expensive compared to local pub prices..... 24 hour food menu could have been a bit better
location, close town centre and Riverside Stadium
Location - clean hotel, looks very new
clean room and friendly receptionist thin walls. was woke up at 6.30 am by an inconsiderate guest's alarm going off and off and off....
Having to pay for car park
Clean. Modern. Friendly. Spa, Pool, Gym Sauna. Generous Beds. Great Views.
staff ,and the whole hotel was good i had to change rooms at 2.30am due to the noise from a nightclub not far from my room .so all in all the hotel was good but the location of my room was very poor.so on that note i would like to request a refund or one free night at one of the other thistles hotels .Thank you
Food was excellant. Staff were very helpful. Room was a great surprise and a lovely treat. Breakfast hamper was fun. Vodafone signal was not good in hotel but okay in car park. Had booked 2 nights but when arrived they had arranged another night in a nearby hotel.
Not much. Although good selection of teas and biscuits Dingy, old fashioned.
Good service. Nice hotel. Cold night. Should have been extra blankets in the room.
I wasn't expecting a great deal I have to admit, knowing Middlesborough from a few years ago but I was pleasantly surprised to find The Baltimore to be a really lovely hotel. Clean and spacious and good value for money. Would definitely recommend it to others.
easy to find tiny rooms, has not been redocorated in at least 20 yrs, very very basic, over priced
the noise from outside. web site stated rooms had been noise proofed but it was extremely noisy.
Easy access/good secure parking/good menu/pleasant staff Decor old fashioned/a bit dark and forboding
friendly staff. great food. rooms were to hot
Friendly staff A bit noisy at times, because of guests leaving in the middle of the night and therefore not going to bed; i.e. talking rather loudly and pacing their room
I found the staff at the desk extremely helpful especially when there appeared to be a mix up
Comfortable spacious room excellent Dinner and Breakfast very well served and presented.Helpful and very pleasant staff. Nothing
Very friendly staff, and location was brilliant with lovely views and grounds to walk in Nothing
Very good staff and pleasant surroundings The facilities for smokers were an insult and absolutely appallling when most pubs in slums do better as of course most hotels do too. Those at the wedding that was going on when we were there were equally disgusted on this issue. All my comments herein are all subject to this one criticism.
Clean, modern and comfortable Nothing at all
The room (Roxby)was small. The bathroom wass poorly laid out ie you virtually had to climb over the toilet to enter the shower and the lighting was wholly inadequate.
The location, the view from the room and the contemporary decoration in the room The fire alarm that went off at 3.30am! The speed of the service wasn't great either, drinks in the lounge took ages and breakfast was a slow process
It was more than expected excellent I would have liked a bar area
The staff was lovely and most helpful.
Lovely setting, excellent food comparable with michelin starred restaurants we have used, friendly and attentive staff. That we couldn't stay longer!!
The luxury room A wedding was on at the hotel on our first night and we were put in a room directly above it. It was not a quite christmas getaway we had hoped for,
The staff. Attentive and courteous and professional
It was very much appreciataed that we could take one of our dogs into our room - we did have a cage for her! The other two remained safely in the car overnight in the hotel carpark. The night staff were willing when we returned late at night and made no complaint on letting my husband in after he had walked the dogs after midnight due to our late arrivel back at the hotel. My only complaint was the concern caused when on our late arrival, during booking in, we were told we could not stay the final night of our booking as the room had been double booked. The staff did offer, however, to find alternative accommodation. During the night on reflection of this state, I wondered why, when I booked the hotel and it had shown a number of vacancies for that period, it was my husband and myself being asked to move. Also this was going to be very inconvenient as we were participating in an International Dance Festival in Billingham, which meant late nights, and as leaders of the dance group we were expected to be in early morning meetings which meant leaving the hotel at approximately 8.00 A.M. If we were to leave Sunday morning it would have been very difficult to pack costumes and other personal luggage, along with the dog-cage, pack the car and still arrive at our meeting in time. Also, we were in a late night concert on the Sunday which meant if we moved hotels we would again be very late booking into a different hotel. Most of which would have been full anyway due to the "Tall Ships" in Harrogate. It was not until the Saturday that we were told we could remain in the Bluebell Hotel. Much as I appreciate the fact that the staff did finally organise for us to remain in our room, it did rather cause great concern during what should have been a time of confidence knowing that we had suitable accommodation during a very busy weekend.
Good comfy bed. Good food. Nice room fittings / decor. Some noise from next room - possibly insufficient noise insulation. Limited selection in "continental Breakfast". Decaf in the tea/coffee would be really good.
location was ideal for the purpose of our visit to relatives in the north east dirty bed linen suggesting that the bed was not changed during the day on informing the staff on duty the bed was completely changed within 15 minutes. The fire alarm going off in our room at 0800hrs and waking us up with a jolt and nobody checking our where abouts till we checked out 30 minutes later even if it was a false alarm.
Very clean and comfortable staff very helpful No soap in bathroom and inside of bath base badly scratched toilet took a long time torefill before could flush again extractor fan in bathroom not working
Excellent value for money, very helpful staff from arrival to checkout. The room temperature was a little too hot during the night.
Every thing was as expected. 1St class There where none
Please write at least 15 words
Reliable and free wireless internet Breakfast finished at 10am - fairly early for a Sunday
Good Car Park Good food Staff were friendly and helpful Wifi was haphazard (dropping out)
very value in that price, when i check in, double single bed only cost me 55 ponds. and the room is very comfortable and clean.
Easy access. Location vs event. Good breakfast. Water only scalding or freezing - nothing in between for shower! Parking - spaces too tight. Bathroom light delay - confusing. Could have been more tv channels.
Was only using it as a base as I was attending a family event in the area. Breakfast was very good.
good location view of sea from room restaurant and bar on site offstreet parking friendly staff
the staff were very friendly the room was brill and clean overhall we found the hotel great and would highly recommend
staff were so good ,the receptionist brilliant didnt get her name
The staff were really friendly and helpful. There was a good atmosphere and buzz about the hotel without being roudy. The food in the restaurant was excellent and good value for money. Excellent all round. None.
The location of the hotel right at the beach; the never ending wish of the staff to want to help you and the hotels ambiance.
Location. Size of room, Wifi.
The situation, and the roomy room. The evening meal...lackadaisical service by otherwise pleasant staff...Please, give the recipee for Yorkshire pudding to the chef...it does not have to have self raising flour, and should not look like a spoutnik...and, if clients are waiting at the carvery counter of the restaurant, to be served, whilst 4 members of staff busy themselves serving the bar meals, just smile and acknowledge they do exist...Just a thought...and say" we shall be with you shortly..". A good head waitress and receptionist, ... and a gloomy chef...Nothing that cannot be put right in a tick!
good helpfull staff evening meal served in bar area was expensive poorley cooked and presented