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The staff was very polite and helpfull . The rooms very clean and a lovely location for the shops and bars The breakfast was a disaster.we waited 50 minutes for our breakfast asking twice for our coffee and three times for toast. When paying £205 for the night i expect breakfast and my order well before 50 minutes. i would not stay again
The whole experience was perfect. The only reason that I might stay elsewhere would be the overall cost.
Fantastic room booked standard but got luxury room wedding anniversary. We were given chocolate and fruit excellant. Butler service excellant. Bar service very good excellant breakfast and lovely room. Yes absolutely freezing in room. Complained on way out to dinner to butler and expected it to be sorted out on our return to room. Arrived back to hotel room about 11 pm nothing had been done still freezing !!!! extrememely poor service not worthy of 5 stars or even 1 for that matter regarding this. We were wearing evening wear and overcoats and scarves which we could not remove on our wedding anniversary. Complained again butler arrived with 2 fan electric heaters which he just handed to me at the door he didnt even come in and plug them in and said at least you won't have to go to bed in your coats and scarves !!! not the service we expect from a 5 star hotel !!! and yes we do regularly stay in hotels of all stars between 3 and 5.
Relaxing environment, comfort and cleanliness were all outstanding. Breakfast didn't meet expectations, and items received were different to order.
Central location, excellent service and mannor of the staff, nice rooms Long checkout queue, no clocks in the rooms, lack of individual choice on the breakfast menu (we would have like to have seen a vegetarian full english breakfast on the menu).
The hotel staff were very friendly. The use of hotel umbrellas was very welcome. The room TV remote was extremelly slow and frustrating
comfortable, dinner was excellent (breakfast was not) Breakfasr poor and service poor No bidet in bathroom Spa anmd swimming pool not open as ex[ected
Staff very polite and friendly, good size rooms. great position. Should include cooked breakfast.
Beautiful building and location and friendly staff Rooms were cold and the service very slow - waited 50minutes after ordering for lunch in the restaurant and 30 minutes for bar snacks
Beautiful accomodations, pool facility was very nice, Room and bathroom was very clean new and comfortable and tastefully done. The staff was very accomodating. In our world of insant gratification the media system was unacceptable relaxing in front of a television before sleepin was not possible the action from the remote control to the tv was so slow it was impossible and the internt access was the same. It was very frustrating. One could never take care of any internet comunication at the hotel.
The view, the room, the bed, reception area We stayed for just one evening meal, from the carvery. It was disappointing. And i do like a pot of tea at breakfast rather than a tea bag in a cup!
How close it is to centre, rooms very clean, breakfast lovely, the juice at breakfast was terrible watered down with no taste .
location london prices, poor car parking and additional charge
The hotel was close to the town and when we finally got our room heated it was pleasant to stay in. Service in restrant and bar area very poor we went down for our dinner at 8.30 first course was lovely then we had to wait 10 minutes for chef to appear to serve our main course which wasn't very hot.
Comfortable rooms, good conference facility. Bar was not geared up to cope with the large numbers of customers during our stay, long queues and quite expensive. Not much choice of beers.
Breakfast was great Overpriced for a room with peeling paint,faded wooden furniture,stained table and an opened packet of biscuits with the tea/coffee making facilities.I don't know if the smoking rooms are classed as second rate but l wasn't impressed at all.
Very central Extra money for car parking
It's a good central location but not noisy, easy walk from the station. It's poor value for money.
close proximity to all attractions in york pillows were uncomfortable!
Very good level of comfort. Pleasant, helpful staff. Would have liked more milk with the teamaking facilities.
We liked the location of the hotel very much, very central. the hotel itself was great as were the rooms. Queuing for breakfast in the morning as several things for hot breakfast had run out and my elderly father is not capable of standing for long periods so I had to do it for him and also for me.
conveinience to town needs upgrading bathroom poor room cold
Location was good and the bar had a very active crowd. Even the house magazine stated that the rooms needed refurbishment which is apparently planned for some time in the future. The bedroom we had on the third floor was small and the furniture chipped and well worn.
Spacious, central, excellent parking facility Single room very poor condition and of much inferior quality to that of double.
I didn't enjoy my stay at the White Hart Hotel. My room was cold and most night I was absolutely freezing even with all the blankets on. On the first morning there was no hot water on shower and the draining system made horrible squak noise all the time when shower was on. see above
Staff-very friendly, welcoming and efficient. Room - fine. Breakfast - excellent. Would recommend to others. None.
Bar staff were very friendly and helpful. Room 310 far too small ! Suffocating ! More minor points were no soap in container above sink. Didn't get requested alarm call or newspaper on first morning - computer programme blamed. Although quite friendly, receptionist on Sunday morning very agitated and obviously sadly appeared to be quite out of control, resulting in everyone in the queue shaking their heads.
Central and easy access to town. Private parking Lacking atmosphere especially at breakfast time
The hotel is very convenient and it is nice to be able to park so close. The slope to the car park was very slippy and could have done with some grit. The bathroom was cold, the picture on the television was very poor.
Polish waiter lovely
Nice receptionist Poor bar cover Dirty unatractive bathroom, air out take fan clogged with dust & skin.
Good location & facilities. Within walking distance of city centre. Room was in basement and therefore limited natural light and no view. Bathroom extractor did not work. Noise from nearby railway station. Expensive room service. Pillows & bed linen substandard
The food in the restaurant was excellent and the service in the bar and restaurant also very good. Reception staff were variable from disinterested to excellent
i liked the room we stayed in and the style of the hotel the high prices in the bar. also some parts of the hotel were a little shabby like broken tiles in the bar (floor) damaged ceiling in our bathroom but nothing i would complain about..
Comfort and convenience Nothing
The room was fantastic. I had a smoking room, which was better decorated and nearer reception than my colleagues' non-smoking rooms. Other people's comments. The rooms are great. Some rooms are far from reception, but that's because the hotel is huge! Everything was perfect.
friendly polite hotel staff. Very good breakfast menu with black pudding. a bit pricey for what you get, and did not expect to be awake listening to disco at 0.45 a.m. in what is a four star hotel.
The room 101 was fantastic and the convenience for the train station. No we liked everything...if anything, the room was a little chilly at first but we soon found the thermostat.
The breakfast was excellent. The staff were highly efficient and extremely amiable, the cleaning staff spoke and smiled and to be fair the staff are by far the strongest asset of the hotel. The hotel surroundings were very nice and there was plenty of parking. The rate we had paid for the room should have ensured a more space within the room. The room we stayed was extremely small, the bathroom was also very small, however the room and bathroom were perfectly adequate for our stay but I would not have liked to stay more than one night.
It has a good location, close to both the city centre and to the station It was huge, with a 15 min walk from reception to the rooms
Location parking and classic architecture Room lacked adequate ventilation, very hot at night. Pricey for room even with weekend special rate.
Location was excellent. Noise from other bathrooms was very obvious and did cause disturbed sleep. We also booked a room with sofa but there wasn't one provided. When we asked at Reception we were told that the third party booking agent didn't advise and book this upgrade.
Location was great for exploring central York. We were facing the back of the hotel so no noise from the road or Bar across the road could be heard The selection of drinks at the bar could have been a little wider.
The room was spotlessly clean. Cleanest bathroom I have ever seen! The location was excellent to walk into the centre of York. Allowed to check in early and also to leave our bags when checking out to collect later. Very friendly staff. No
Everything really from the friendly staff, nice room and in particular the quality and choice for breakfast. Cannot fault it. No
Friendly and welcoming from the moment we arrived. The room was spotlessly clean and the beds were comfortable and large - the two twins were actually two double beds. Large choice at breakfast. Only two very small gripes - the tap on our washbasin was in slightly the wrong place so that if water was turned on gently it ran onto the marble surround. The photocopied map of York we were given was unreadable.
location no complaints.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great facilities and wonderful breakfast. Had a problem with the elevator stopping unexpectedly between floors.
Convenient for city centre whilst being quiet and away from any noisy bustle. Warm,comfortable room, good restaurant.
the room was nice the pool was not very good lack of things to do for children
The hotel was comfortable and convenient for both the city and also not far from the university.
Very convenient for exploring York. We were able to leave the car there for the whole of our stay. We did not have breakfast at the hotel. We thought £24 was far too expensive having paid the price we did for the room.
location the hardness of the bed very uncomfortable compared to my previous stays
being in the centre of town the rooms have very thin walls - and I had very noisy and inconsiderate neighbours
location; pool; separate w.c.
The food was excellent and the staff very helpful at all times, from booking a taxi, to service during dinner, there was always a smile.
The hotel and room were lovely although a little expensive. The breakfast was gorgeous! A nice 10 min walk to shopping. Nothing to not like.
Good size room, clean, modern, close to city centre
The price of the food and drink!
Always a nice stay
Comfort of hotel plus location (ease of access to centre of Harrogate)
Easy parking, walking distance to main town centre There was dirty breakfast dishes in hallway that had been lay there all day,
Nice and spacious. Very friendly staff. Good position. Windows open which is becoming rarer and rarer. The room service was appalling. When I rang them I was met with 'whaddya want'. The food took half an hour, it was cold and the drink was missing.
Dinner not good value - only a cavery was offered. This was priced at £20 if poaid for in advance, but in fact only cost £18.95 ordinarily
Easy to find and park. Good value for money. The five pound charge for parking i feel for guests should be waived.
Quick and efficient check in/out and accessible car park Felt bar staff were unable to cope at times
the cleanliness of the bathroom would need improved, hairs on towels. the curtains looked a bit tired.
The friendlyness of the staff's. House keeping. The bed sheets were not changed all through my stay in the hotel.
The hotel exceeded our expecrations, quality of food was good, staff were very attentive and courteous, leisure facilities were very good. Only point worth noting is to provide a better toast facility for breakfast.
Very nice hotel .conveniently positioned,plenty of parking. Only one bad point.cooked breakfast did not look very appetising,we arrived down for breakfast at about 09.30 and all of the items for the cooked breakfast looked to have been out too long and were dried up.we avoided these and settled for a cold breakfast with toast.
Hotel was great lovely & clean. We had breakfast with our stay which was excellent fantastic choice, eat as much as you wanted cooked breakfast & cereals fruit etc. Staff friendly. Great location for York Races. Can't think of any.
food was good.Lady on front desk was very helpful. room was cold and i did not like the bed kept slipping down it.
Cleanliness of hotel, hotel location, hotel facilities, Booked in for three nights bed and breakfast, on two morning we were informed we were not booked in for breakfast, informed reception after first time this happening and was told that they would arrange this did not happen again, it did the following morning. I had to show my confirmation email from yourselves as they had us booked in for room only.
Very good location; very pleasant staff Restaurant prices too expensive (as other reviewers have noted); breakfast room is pokey; limited television reception.
The pool was good. Spa facilities small but adequate. Not there long enough to try treatments . Nice smelling toiletries and breakfast was varied and plentiful. Staff were pleasant. Not too far out to walk into city centre Seeing discarded breakfast trays by the room in early evening, These were moved straight away when staff informed. Room only had two small velux windows so in a beautiful location , unable to take advantage of this. As it was an adjoining room the insulation to next room was not so good and TV next door was on loud and late. no extractor in bathroom- so steamed up quickly. room size very small- not as expected
Once we actually got into our room, it was well maintained, quiet and comfortable. We had to move room twice before getting a satisfactory room. The first was situated directly opposite the lift and very noisy. The second was shabby and situated next door to the 'plant' room. The rooms in the older part of the hotel could do with updating as the decor is a little tired.
Room very clean and bed was very large and also comfortable. View was very nice. Windows drafty.Quite noisy as there was a wedding party below the night we stayed.
All staff extremely friendly and helpful no gym (but only observation if i was staying longer)
cental location. clean and quiet rooms. very helpful staff.
nice and clean, "tight" basement carpark but with great staff and very good location. for what you get its a little on the expensive side but being right in the center of York some may expect to pay a premium.I get to travel the UK with work and have stayed in better hotels for less omney but it was still a very nice place. hotel was quite noisy till late but there was a wedding on down stairs so its all good.
location Room was way to small for family of four. Not enough legroom to open suitcases, etc.
Bags carried to the rooms, very clean room, good sized rooms cost for extra items, e.g. drink, foor etc.
The room was of a decent size and was clean and tidy. The hotel was in a good location. The staff were pleasant and helpful The shower was not great in terms of water pressure. For the price of the stay breakfast should have been included and there should have been decent biscuits in the room. When we arrived there was not enough parking spaces for the two cars in our group.
garage parking was possible no air co in room and noisy corridor
The location was fantastic for us just a short walk from the train station and near the opera house and shops. The room was a little small but very nice.
we have stayed in hotels in london etc, which were a lot better value for money and definatly a 4star experiance! our room in the hilton york left a lot to be desired!!
york its self not being able to park
Hotel was very nice comfortable rooms. Staff were very helpful
The location was excellent.
room, breakfast and location to town centre
Nice comfortable Hotel in good position, friendly staff and good accommodation with everything needed to hand Room rather small, one would expect a 5' bed in most hotels these days.
Pleasant room, nice and clean.
very nice breakfast staff, together with a very nice breakfast
The complimentary wine, water etc in room. Attention to detail. Cleanliness and decor of room.
Breakfast very good,lots of choice
Reasonable sized room with superb view. The Tv in my room was just above my head and I frequently hit my head on it and I am not a tall person. It could easily have been mounted higher or on another wall. ? health & safety issue.
The hotel was lovely and was in a good location. The food was fantastic We had booked a table at the restuarant before we arrived but when I checked it they said they didn't have it which meant we had to eat 2 hours later than planned. They did give us a bottle of wine as compensation though which was good. There isn't really a nice bar area in the hotel so we went into town for a drink instead. The restaurant was cold
everything the breakfast was superb,great room evening meal good would definately stay here again
From arriving to leaving theHotel we were made to feel very special. We loved it and would definetly recommend the hotel to all our friends. Absolutely notHing to complain about
Convenience of the hotel to the City centre The lack of a car park and the lack of additional lifts. To have one small lift in a hotel of this size is ridiculous.
Staff very friendly,ideal hotel for short break rooms not very warm
It was very clean and fresh.
Good food, comfortable bed and location was good Lack of suitable clothes storage - only hanging space no suitable draw space,. No room safe
very convenient location & availability of secure car parking; presentation of room; great breakfast; friendliness and assistance of staff - very helpful at check-in and check-out (included checking on our car parking and reminder to turn off car headlights) all good
The comfort and style. Good location and was really close to everything. Staff were friendly and helpful. There were a few minor issues Room was extremely hot but a fan was provided. It was noise in the morning with then Kitchen staff were making breakfast which was below our room. One strange thing was where we were allowed to keep our bags before we checked in our room...this room was unmanned unlocked. I would of liked to keep out luggage somewhere secure, although on request the staff did keep my laptop at reception instead Wireless access was poor had problems connecting.
Good location Rooms were small and basic.
The room and staff could not be faulted. Would highly recommend.
Very helpful and polite staff throughout the hotel More parking would be nice
Clean modern room. Breakfast was great. Rooms to hot, beds to soft. Would like the choice of a bath.
The owners lived at the Hall, they were both very nice people and made us feel welcome, the breakfast was first class and the room excellent.I would strongly recommend Goldsborough Hall to anyone wishing for a first class stop over. none
Beautiful location. Very welcoming and attentive staff. Personal attention. Rooms top quality. Overall excellent stay. Will try to stay again. Highly recommend. no
A beautiful setting and a lovely welcome, a grand house to stay in for a special weekend. Ideal for weddings etc. Would certainly recomend. There is no bar or restraunt however, we knew this before going and although unusual, it did not effect our stay. The staff were happy to recomend several local restuarants which were excellent
Impressive old building, very well equipped with ultra-modern technology. Owners and staff very friendly and approachable. No dinner facility, though this is being addressed.
The hall has been renovated fantastically and the rooms are really luxury It was a shame that you could not get an evening meal
Complete luxury with first class service.
Highly recommended, friendly staff, fabulous place and gardens and nothing too much trouble.
Our stay at the hall was relaxing and luxurious. The room was a lovely, it had a huge plasma TV, beautiful views of the extensive grounds from the massive window, an ultra modern bathroom with a whirlpool bath made for two! The staff were friendly and helpful, the stately home is family run and very intimate. The minibar is well stocked and not too expensive. You are given a large selection of fruit, with biscuits and chocolates along with a varied selection of hot drinks! I would definitely go back!
Stunning stately home, beautiful decor and outstanding service. Rooms are immaculate, modern bathrooms, just perfect! NO
Had a fantastic weekend in York. Bishops was a friendly run, clean and spacious hotel. would book to stay there again.
The owners were really friendly, the room was large and comfortable and very clean. The decor was very tasteful and the breakfast was lovely and relaxed. Slightly on the pricey side but was worth it for the level of service received. We would, without a doubt, stay there again.
i would use the bishops again as it is about a ten minute walk from the town centre plus i found the staff friendly and i the breakfast menu to be hearty and filling.
Good breakfasts. No smoking facillities outside. All smokers had to stand in the street.
friendly staff, nice breakfast, the layout of room All good
warm,welcoming,just a nice walk into the city centre
The breakfast was second to none,the staff were friendly, helpful and very polite,the room was smart and very clean and the hotel was beautifully decorated nothing wrong with the hotel but due to the weather it would have been better if it had been a litle nearer to town, I should think if it had been nicer weather then the walk may have seemed shorter, buses ran very regular just a 100yds or so from the front door, the taxis in York were very easy to find and only cost approx £5 to get from town to the hotel, because of the snow we caught the bus into town and taxi back
friendliness of staff, hotel location, great breakfast n/a
Very comfortable rooms, friendly proprietor and staff, excellent breakfast, good location.
Staff Parking is a problem and no resturant/ lunch or evening meal facilities
Excellent modern room and facilities. Free internet!!!
Excellent hotel - very good room None
This is the second time we have stayed at Days Inn at Wetherby it is a fine location for the Races. We will definitely use the hotel nest tinme we visit the races.
Staff friendly.Room very clean,warm and comfortable.Excellent en suite shower.
It was new, comfortable, spotlessly clean and elegantly designed. Everything worked perfectly. Value for money was unbeatable. Staff were well trained and friendly. I thought hard about ways in which this hotel could be improved, but I couldn't think of anything. It really couldn't have been better! Nothing.
We thought the shower was excellent. The cleanliness of the room was excellent and this is important to us. The cotton sheets were lovely but just a little too crisp! Quite noisy when you moved.
Key cards would not work and we had to go back to reception each time for them to be swiped. No seperate carpark, had a problem parking near the hotel
The staff were excellent, room clean and comfortable and the complimentary minibus service fabulous! Being next to a motorway you'd think it would be noisy but it isn't, recommend staying here definitely! I thought the continental breakfast price was a bit steep for what you get but the services next door have hot food. It's a pity that the hotel does not have the facilities for cooked breakfasts, that is the only thing that was disappointing.
Overall professional approach by staff and overall appearance of hotel looking clean and inviteing. Just the outer regions have not yet been tidied from the construction obviously wiil be done in time as newly opened.
Clean, fresh, everything worked. I have no negatives.
Service was excellent and we were looked after very well. Food in the restaurant was of a very high standard. Nothing
I would particularly like to recommend the staff who were very hard working, and consistently smiling and helpful. Even when very busy, and we were waiting for a table, they made sure we were helped and informed...and with no sense of the pressure they must have been under. Having worked myself in hospitality and busy restaurants, I know full well how tough it can be, so I really appreciated their friendly service and constant smiles. Small details, which seem petty to speak about considering how much we enjoyed our stay, but such as the light pull in the bathroom was a frayed bit of cord. Lighting over mirror in room made it difficult to put on make-up (essential to ladies of a certain age!. A personal dislike is shower curtains, they cling!
i arrived late and the service was oitstanding. staff arranged for room service for both dinner and breakfast bed was too soft for me
Food was excellent. Room was nice but basic.
From start to finish the level of help from all of the staff members was excellent. None
room decor tastefully done, food and staff excellent - would recommend this hotel to anyone.
Excellent, could not fault it. Lovely room, excellent staff, superb food. Shall certainly return for a longer stay. None
Excellent meals in the charming restaurant. Very friendly and efficient staff, mostly young well-trained eu citzens. Room very comfortable, clean and light. I looked for bad points but was unable to find any!
Welcoming helpful staff. Clean and very comfortable room. Great breakfast! Although the food was excellent, there was no snack/light meal menu available in the evenings - e.g salads/sandwiches etc.
Excellent food and friendly staff No communal area in the bar for just having a drink etc - very much a restaurant with rooms