Great location,the room was clea!! The toilet was clogged, in the grab and go breakfast there were no juice, only coffee and no plates or spoons for the oatmeal.
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I was pleasantly surprised at the cleanliness and all rooms being non smoking and free from the smoking smell. The complimentary breakfast was hardly worth promoting. No fruit or anything of substance. For the price I had to pay I would expect more.
Spacious studio apartment. Perfect for getting work done. To get enough light in the room I had to turn on every light. There isn't any one switch that turns on a nice living room-type lighting. It would be nice if they had an apple to grab at check-in/check-out, which is really nice for those in a hurry.
The rooms were very clean and the staff was wonderful
Location was easy access to everything We were not offered kitchen untensils nor was our bedding changed for the days we were there.
Good location. Room smelled bad.
Nothing other than the location. Staff wasn't helpful. The room smelled so bad. The internet(wifi) even the extended service for $5 per day sucked. My iron board was ripped and I asked for replacement. It never got replaced in my 4 nights stay.
It was very clean The room was very spacious Please do not say breakfast is included. They have coffee and some granola bars and bad muffins.
I loved my room. I could see my self living there! I felt at home. I loved everythung about the room
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large room. free breakfast consisted of cold coffee, a bag of oatmeal and a protein bar.
Very clean rooms, very friendly staff, free happy hour and great breakfast. Convenient to the airport with free shuttle. Very enjoyable stopover!
I stayed at this hotel for the Sunfest festival held on the waterfront in downtown West Palm Beach. I loved that hotel offered free shuttle service to/from the festival at any time between 10 am and 12:20 pm. This meant we could come & go as we pleased without having to wait more than 10-15 for a shuttle. We also utilized the free shuttle service to Cityplace for a nice dinner out as well. The staff at the hotel were extremely friendly & pleasant (front desk clerks, breakfast servers, shuttle drivers, and bartenders). Also, we liked the free happy hour from 5-7 each night and the amazing free breakfast. The breakfast wasn't your standard cereal, yogurt, toast breakfast either, but made-to-order omelets, pancakes, bacon, fresh fruit, etc. So to summarize, we got free shuttle service, free breakfast, and free drinks at happy hour, all while dealing with an enjoyable staff and a beautiful room. We'll be coming back next year for sure!
The room was very clean and modern. The free breakfast buffet was great, just get there before 8:30am because that's when the crowd starts to come in. Didn't have time to check out the rest of the facilities since we were only there for one night for a volleyball tournament. I would stay at this hotel again if I was in the area.
I loved everything about the hotel from the room to the staff to the complimentary food, drinks, etc The elevators were extremely slow and breakfast should atleast be extrnded to 11am
Breakfast / bed Mold in bathroom caulking room 504 / shower design poor and not fitted correctly with water spraying everywhere / trash on roof looking north
On top of many other noteworthy accommodations, the complimentary snack/drink reception and breakfast were superb! The location itself is not too ideal other than for transportation purposes, as it is right next to the airport and not far from the transit center.
The service was awesome. Breakfast was excellent. The room was clean and the staff was friendly. Victor (one of the chefs) makes a mean omelet! We would definitely stay there again.
Free hot breakfast included, which is pretty comprehensive. Nice outdoor pool area. Friendly staff. Big rooms. Due to limited availability, we had to stay in a room that is normally a smoking room and it was VERY noticeable. We ended up buying our own Febreeze, which helped a little. I didn't even know that you were still allowed to smoke in hotel rooms. Crazy.
Upon checking in around 4pm, we were told that they were booked to capacity the night before so they were behind on cleaning rooms. Not a problem... The gentlemen at the front desk were accommodating. I originally booked a king studio, but ended up getting a suite at no extra charge. Room was very clean with the exception of two stains from what appears to be juice. The hotel was fairly quiet given SunFest was going on. Breakfast was pretty decent the next morning. Nothing!
The varity of entertainment options and general comfort was excellant
The staff was friendly and accommodating. The room was clean. The resturant food was delicious. I highly recommend this hotel.
I have a good stay there perhaps, we not having enough time to enjoy the amenities of the hotel. No complaints
The grounds are imaculate, loved breakfast in the courtyard. They mix a good Martini. Relaxing. A little variety in the Musak. I have heard" time after tme" more times than I can remember. A "resort" fee of $60 is not appropriate, there is no resort aside from a lovely wading pool. Concierge absent, (assume they have one). Front desk was not up to the task. Ground floor Room lacked a window to the outside world. A door led to a claustrophobic, one chair sized patio Enclosed by a ten foot wall that limited the view to looking up at the sky. Furniture was frayed, toilet ran, wheel fell off rolling desk chair. Bring you own mouth wash, "house' mouthwash is on the mini bar tray.
The rooms are wonderfully appointed with rich wood cabinets, comfortable furniture and beds that you could sleep in for weeks. The staff was very accommodating with all the hallmarks of a well run hotel. The food is creative and tasty. Try the White Cosmopolitan cocktail - it is delicious.
The staff was exceptional Booked the room 15 mins prior to arrival on Kayak, the reservation was not processed to the hotel in a timely manner, this made check in take much longer than normal
I love the room. The staff was very attentive. They room was nice and clean. The ambiance was quiet and nice I wanted to try the restaurant. The chef is Daniel Boloud, a well known chef. The food was OK, but not a memorable experience. The only thing I found extremely good were the Madeleines. Those were the best. The rest, was good, but only good. I was expecting much more.
The hotel was in an excellent location in terms of attractions around the West Palm beach area. The staff in reception were exteremly helpful and friendly and the free shuttle bus to the local shopping district was an added bonus. The only negative we could find was the breakfast was poor and we didnt enjoy and didnt feel it was very good value for money.
Friendly people at the front desk. Very quiet hotel. Clean, very nice room.
The location was perfect and the front desk staff went out of his way to help me find the place I needed to go.
The hotel was exceptionally quiet. Big rooms.
The location No microwave/refrigerator
Checking out Roaches. Sleeping there with roaches.
The room smelled bad
The room is very clean, the Red roof in general is a good place to stay The room had a stale smell, like there was no ventilation , just AC The furniture is old and the difference between a regular room and de lux is a refregirator. The neibourHOOD Is kind of ruff. The front desk people seem to be slow and apathetic,although it was very busy and it might have being just my impression.
Not good service. Room had stale smell. I had my dre beats headphone set and shuffle stolen out of my room. When I reported it to the front desk . I was informed that supervisor was not in and they will give the information to her when she comes in. I then went to airport to return home with no call back from the Redd roof Inn. I had to call twice and there response was that I should have filled out a police report. I informed the customer service representative I was not informed to do that at the time and I no longer in the west palm Beach fl., to fill the report. They said there nothing they can do at this time. I will never stay at redd roof again.
Nichts Ich bin absolut nicht empfindlich, aber es roch modrig und man konnte die Fenster nicht öffnen, so dass wir nach 30min Kopfschmerzen bekamen. Die Zimmer sind deprimierend. Es waren nur komische Leute, hauptsächlich Männer, in dem Hotel und wir haben uns beobachtet und absolut nicht sicher gefühlt. Wir haben gleich wieder ausgecheckt. Das Personal war sehr kooperativ und hat uns den gesamten Betrag erstattet.
Room had no coffee pot or refrigerator or microwave
Location. My room had bugs and my sheets had hair on them . I didn't want to stay , but at this time of night I had no where else to go. I was totally grossed out .
Staff was nice. The hotel room was pretty dirty. There was what looked like blood streaks on the bathroom door and thru out the room, and the bathroom floor had wet spots on it and like drops of conditioner or some white stuff. The room was dirty honestly.
Terrible, dirty, staff is rude. Never would stay there again!
Desk staff was friendly. Room is old, out of date, shabby and not at all worth returning to. I requested a wake up call when I checked in but none was made the next morning
Staff was excellent, location was great, rooms were very clean and comfortable. The breakfast in room dining.
Nice decor with upscale lobby. Easy parking Breakfast was not included so we were a bit surprised when after breakfast lady asked us to pay $40 if I new this earlier I would pick a hotel that had breakfast included in the price.
Front desk was friendly. 3 different types of mold/mildew in the bathroom. Mismatched granite. Toothpaste splashes on wall. Poor condition overall.
Great place to stay. We stayed for 8 days my 10 year old son loves everything about it. The pool was perfect and always clean. We LOVED the cookies... We will be staying here in the future. No free breakfast!!! I have stay at other places and they had at least bagels, coffee, cereal, the basics. Like I said I was there for 8days and wasn't expecting on buying breakfast for week. But this isn't a deal breaker just keep it in mind and plan for it..
Nice gym and great breakfast and coffee.
convinent, quiet and confortable One of two computers in business center does not work.
The cleanliness and attitude of the staff was excellant. Very enjoyable stay. No fitness area.
Staff were extremely helpful. The drivers were especially helpful and courteous.......... Was happy with everything and would stay there again. Thank you!
We went to Kennedy Space Center…. Very close… 10 minutes. Most of the staff where Great…women… one man at night no as pleasant
Staff very helpful Musty smell in room Mattress too soft
Location is good. While it's an older hotel, rooms have been updated and are fine. Central courtyard with pool/tables/shuffleboard courts is very large, comfortable, and a friendly place.
Complimentary breakfasts and choc chip cookies gratis in lobby in PMs. Comfortable king bed, easy access to pool, breakfast, laundry, exercise rm. Free parking., convenient. Shuttle to downtown Location a bit far from restaurants for nights, shopping etc. Cold water in pool. Food selection at next door restaurant and mediocre quality.
the breakfast and later checkout was great, the room was very nice and very comfortable. They even had free cookies at checkin and they were delicious. I liked the entire experience.
I have no serious complaints about the hotel. It was clean, staff was friendly, and the amenities were good. The free breakfast was pretty extensive. I found it a little expensive for not being a luxury hotel (but then again, West Palm tends to be pricey.) The pillows also looked really fluffy, but once I put my head on them, they flattened like pancakes! Woke up with a neck ache.
Check out time is 11:00 and they push you to be out by then.
Staff was wonderful. Very helpful and courteous. Clean
I love the location of the room. I relieved a text prior to my arrival of what was important to me and o chose the quietness of the room. Well, it was perfect and very quiet. The size of the room was good. The bed was very uncomfortable.
The beds were really soft and comfortable. Cable did not work what so ever. I called and asked for assistance, but was just told to change the channel. There was some red stuff on the floor. The pictures online look way more luxurious than what it really looks like . It had no refrigerator , I don't even remember if it had a microwave. Oh and apparently the location is "the nice part of the hood ." the Toilet was soak and wet for some reason. I did checked in online and requested a balcony that over looks the pool and I received a room that faces the trees and the hotel parking lot. The lobby and restaurant looks very nice, but the rooms need to look as good as the appearance and atmosphere of the lobby .
The desk clerk that attended to us was Daniel. He responded in a professional, friendly and courteous manner. He was made for this position. He made the difference in our stay and I am honored to have met him.
There was almost no street noise. The hotel has an unfortunate location, located just across the freeway from a sketchy neighborhood. The room was musty, small, and had a poor layout (tv at side of bed).
Very nice hotel with excellent staff.
Extremely courteous and helpful every time I needed help from the staff ( for example when getting my room key reprogrammed every so often). The room keys have an incredible tendency to lose the programming whenever in a close proximity of your phone or any other magnetic type item. This was pretty annoying but quickly resolved at the desk.
room was musty and dingy smelling, when I got home, my close still smelled like the room. and very high humidity. had asked for a preferred view and got a lower level room that looked at the parking lot. asked to switch to an interior room that had a sliding door opening to the courtyard but they said they were all booked up except one other exterior room on the first floor which that room also smelled. pretty sure the hotel wasn't booked bc each night the parking lot was half empty. staff was not very helpful. the bistro in the main lobby took forever to order food through as well. located right behind a topless strip club/steakhouse and the gas stating is very sketch as well
The night we stayed at a comparable hotel and it was horrible. Ther wa construction going on. Low water pressure made washing my daughter could boy brush. The room was noisy an it smelled. The Springfield was none of those things. The room was lovely and smelled good. Goo water pressure and lots of hot water was available. The staff ere warm and made us feel welcome. We will return. No hot tub
We received alot for the price. It was a great value. Location was very convenient too.
The service was excellent! The front desk staff greeted me with extreme friendliness upon entering and exiting the lobby! Great breakfast, and our room and the property in general seemed really clean and new. I'm actually not one to write reviews at all, but I was just really impressed with this hotel and thought they should know! Hope this helps people also find a good stay! I put it on par with Disney level service! Nothing, they were great! Great deal, great property, great service, and great breakfast!
The hotel is very clean and the breakfast was very good especially since it was free. Very good value! No pets also no smoking and very clean. The value for the large rooms and the walk in closet was a first in this price range. Very good location also. The work out room was sorry but very clean. Iron as usual was sorry and there could have been 2tvs
The common area decor was very pleasing. No bedside table, no directions as to where things were in the hotel upon arrival (like the elevator, which was down a hall) or that complimentary coffee was In the lobby every morning (Ie no coffee maker on the room), no info on Palm Beach in the room, dirty bathroom(my barefeet stuck to the floor) with no shampoo, someone else's hair in the drain, no morning paper, room next to outdoor seating for the restaurant so very noisy, music from function room until 1 am, loud air conditioner next to the bed so cold air blew on you all night.
Food and room and turndown service Excellent
I loved the charming unique decor and genuinely friendly kind staff. Location was wonderful!! The red robes were so pretty and unusual candy in the room a fun surprise
The staff were helpful and very nice. It wasn't a bad location. The room was okay. The lamp was rusty and the toilet had issues. The tube needed to be recaulked. It could use some updating, but it was comfortable and quiet.
The cleanliness and the size The staff wasn't polite during checkout
The staff was outstanding ! None
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This guest did not leave comments about this hotel.
Is the suite type rooms! With a separate bedroom and kitchenette was awesome!! The housekeeping staff was AWEFUL AND RUDE AND NASTY!!! We checked out early because of them!! And wouldn't stay again only because of them!!!
The deposit and for what it is that old hotel, they should be a shame
The rooms were spacious and well-appointed. I only stayed one night but I definitely would/could have spent much longer there. There was a firepit area right outside of our window and there were some extremely loud guests hanging out around it until after midnight, which made it a little difficult to rest. This was not the hotels fault but perhaps they can implement a 'curfew'?
The staff was friendly. The hotel is located in a bad area of town with a gentlemen's club directly across the street. In addition, the hotel rooms were dated and not clean.
Nice staff, nice rooms No Hotel shuttle to & from airport
staff was great, food was superb, place is really nice cost
The staff is awesome , very friendly and professional.
Standard high quality four seasons service. nearly every employee asks how you are doing, is everything meeting your expectations, is there anything they can do to improve your stay, etc etc. One small mistake was made by a wait staff person (they forgot chicken on a salad) - it wasn't a big deal to us, but he acknowledged it, apologized profusely, had his manager come apologize, and they comped our meal which was very nice. very comfortable bed. - shower leaked onto the floor, sink faucet handle leaked water - aesthetic was rather drab at the hotel - didn't feel like 'palm beach' - no color, no pattern, no quirkiness or preppy style...faded olive umbrellas, exterior of building facing the beach looked run-down, pool was function-only (not much to look at) - location is good if you want beach-access but pretty far from the hedges and billionaires row that is quintessential PB - lots of kids in the pool. We were there in early January when school is out so this probably skewed the ratio but the first day we walked out to the pool it had lots of kids in it. We were hoping for something a bit more relaxing/serene as we were taking a vacation away from our own kids for a few days of R&R. - gym was in the basement...wish it had been with a nice view overall it could be great, but just needs a facelift in terms of design
The hotel was great. We booked it through KAYAK at a great rate for a room with a limited ocean view. When we arrived we were upgraded to a larger room with full oceanfront views at the same rate. The hotel is beautiful and the staff were friendly and attentive.
Oceanfront property, very nice spa that allows all guests to use its facilities regardless of whether not you book their services the restaurant quality and choices are very limited
The hotel property is right on the beach, and the beach staff is friendly and accommodating, periodically bringing guests complimentary smoothies and frozen grapes and oranges. The pool area is lovely and well-kept, as are the dining rooms. The rooms are comfortable and luxurious. The breakfast buffet, though expensive, is delicious, ample and very fresh. For a hotel of this caliber there was some unevenness in the staff. On certain days at the beach, the staff was available and responsive; on others they were entirely absent, and it was difficult to get anyone's attention. The outside dining areas, though lovely, were crowded, and every morning we had to wait 10-15 mins to be seated outdoors. When we first arrived, no doubt because we booked a "bargain" room through Kayak ($500/night as opposed to the $1,000 rack rate on the Four Seasons website), we were given a room with a direct view of the beach bar kitchen, together with smells and noises from the vent. We asked that the room be changed, and it was, though again we were given one of their less desirable rooms. I suppose most unfortunate was that when we asked, on our last day, for a late checkout - even offering to pay something for the privilege - we were told, icily, that the hotel could not accommodate us - not even for an hour - because of our "room category" (meaning, no doubt, the "cheapie" Kayak rate). The hotel was quite clearly not full, and as an experienced traveler, I know this would have been an easy accommodation for the hotel to make. Instead I left with a bit of a bad taste in my mouth.
Food options were too limited for children.
From the moment you arrive till the moment you leave they make you feel like royalty without any stuffiness. They go above and beyond even bringing our dog treats and realizing that my wife was pregnant brought us a cupcake with blue and pink frosting along with a bottle of non-alcoholic cider to our room. Herna at the front desk was a delight. Nothing
Very quite and relaxing place. Great ocean frond location with residential area(mid rise) residential surroundings. Attentive service in understated aesthetically pleasing surroundings. Beachfront bar/coffee shop a great place for lunch but very limited menu. Restaurant more than adequate but not outstanding. Hardly anything. You need a car to get around but you must use valet parking,at inflated rates,though the parking is on the sides of the hotel close and easily accessible.
Staff was fantastic! Great people and very helpful/understanding. There was some light construction taking place during our short stay.
This room was not on a pool deck as described, it was on a concrete patio with a loud local's tiki bar. The pool was off to the side about 150 feet away. We paid $230 on Kayak and a walk-in that was at the desk in front of us paid $159 for the same exact mediocre room. Horrible experience, horrible place. Please avoid this mistake yourself.