This place was filthy! Dirty bedding and bed bugs. Reported to the front desk, the man replied that “every motel has bed bugs”!! I left immediately, with staff refusing to refund my money.
2 stars
Flagship Inn And Suites
Photos of Flagship Inn And Suites
Overview
Within a 10-minute car trip of Groton-New London Airport, Flagship Inn & Suites provides a Jacuzzi and complimentary Wi-Fi. It also offers a 24-hour reception, room service and an express check-in and check-out feature.
The hotel features rooms equipped with a microwave, a hair dryer and a refrigerator, plus all the essentials to ensure an enjoyable stay.
Flagship Inn & Suites is an ideal place to explore nearby Mohegan Sun and Mystic Aquarium and Institute for Exploration. Foxwoods Resort Casino is just a short drive from the hotel.
Amenities at Flagship Inn And Suites
- Free Wi-Fi
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Hairdryer
- Express check-out
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Air-conditioned
- Free toiletries
- Towels/sheets (extra fee)
- Heating
- Trash cans
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Shower
- Private bathroom
- Walk-in shower
- Additional toilet
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Increased accessibility
- Upper floors accessible by stairs
- Private entrance
Dining
- Electric kettle
- Kettle
- Refrigerator
- Microwave
General
- Family rooms
- Telephone
- Carpeted
- Seating area
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- TV
Workspace
- Fax/photocopying
- Fax
- Desk
Services and conveniences
- Wake-up service
- Express check-out
- 24hr front desk
Pool and spa
- Hot tub
Parking and transportation
- Free parking
Laundry
- Iron and ironing board
Bedroom
- Alarm clock
Health and safety
- Daily housekeeping
Reviews of Flagship Inn And Suites
3.7
Poor
721 verified ratings
Wonderful
90
Very good
42
Good
75
Okay
49
Fair
88
Mediocre
63
Poor
314
Summary of reviews
Guests say
Guests overwhelmingly criticized the hotel for its cleanliness, noting issues such as dirty rooms, mold, and broken amenities. Service was also a major complaint, with many guests feeling that staff were unhelpful or rude. While some mentioned the low price as a pro, the overall sentiment was negative, with many stating they would not return.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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Pros (+) It was okay .not great.internt very bad
Cons (-) Receptionist are not nice at all.i have been staying there 4 times in a month but anytime I ask about internet password,he is so cold about it and tells me he doesn't know meanwhile,he's been working there for long time.they could just write it in the key to avoid customers asking.
Pros (+) Room smelled like a bunch of mobsters had spent the day playing poker.
Cons (-) The deeply engrained smell of cigarette smoke in the room. When I asked for a new room, they said no. Pretty sure all the rooms are smoking, so there was no reason to switch.
Pros (+) Price
Cons (-) "Continental Breakfast" was coffee and cereal. Half of electrical outlets in room didn't work. Water in bathroom backwards - hot instead of cold & vice versa.
Pros (+) For an inexpensive stay, it was clean and smelled good.
Cons (-) Our "King" room was more of a full size bed, and the bed wasn't terribly comfortable, although not so bad we couldn't sleep on it.
Pros (+) The location was the best and only thing good about this place
Cons (-) Everything. We had only booked for two nights and had to extend our stay. It was a pretty much sold out weekend for all area hotels so, we had to stay another night in this location. They no longer had the inadequate room that they had originally give us because the night clerk didn't tell them we wanted to extend, and offered us a smoking room for a total of $102. By the time we got to the room i...
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Pros (+) Easy check in
Cons (-) Grimy, there was a hole in the wall in bathroom. Sheets and linens icky, we slept with our own blankets, used towels we bought at the Walmart near by. will not return or recommend!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the cleanliness of the rooms?
The hotel takes cleanliness seriously and ensures that guest accommodations are disinfected between stays. However, some guests have reported issues with dirty rooms and pests, so it's recommended to check the room upon arrival.
Is there free parking available at the hotel?
Yes, the hotel offers free parking, which many guests have found convenient during their stay.
What are the best times to visit the hotel?
The high season at the hotel is in January, while the low season is in August. Consider visiting during the low season for potentially quieter surroundings and more availability.
How comfortable are the beds at the hotel?
While some guests have found the beds clean and comfortable, others have reported issues with broken or uncomfortable beds. It's advisable to inquire about the bed condition upon check-in.
What is the quality of the food at the hotel?
The hotel does not offer breakfast as advertised, which has been a point of concern for some guests. It's recommended to plan for meals outside the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on the Ground Floor
The hotel offers rooms located on the ground floor, providing easy accessibility for guests with mobility concerns.
Consider Visiting in August
Guests have reported that August is the low season, which could mean fewer crowds and potentially lower rates.
Nearby Attractions
The hotel is conveniently located near several attractions, including the Mohegan Sun, Mystic Aquarium, and Foxwoods Resort Casino, making it a great base for exploring the area.
Check Room Amenities
Some guests have mentioned issues with room facilities, so it's advisable to check the condition of amenities such as the heater, TV, and bathroom before settling in.
Be Aware of Seasonal Highs
January is noted as the high season, so if you prefer a quieter experience, it might be best to avoid this time.
Confirm Breakfast Inclusion
Despite some discrepancies, it's recommended to confirm the availability of breakfast directly with the hotel to avoid any misunderstandings.
Consider Room Location
Guests have reported issues with noise and cleanliness in certain rooms, so it may be beneficial to request a room away from potential disturbances.
Parking Convenience
The hotel offers free parking, which is a convenient perk for guests traveling by car.
Contactless Check-in/Check-out
The hotel provides contactless check-in and check-out options, offering a convenient and safe experience for guests.
Verify Room Cleanliness
Some guests have encountered cleanliness issues, so it's advisable to thoroughly inspect the room upon arrival and promptly report any concerns to the staff.
Location
Route 184 - 470 Gold Star Hwy, Groton, CT 06340
What's nearby
- Elizabeth Arden Red Door Spa1.5 mi
- Jabez Smith House1.8 mi
- Fort Griswold Battlefield State Park1.9 mi
- Naval Submarine Base New London2 mi
- Submarine Force Library & Museum2 mi
- Shennecossett Golf Course3.2 mi
- Monte Cristo Cottage3.5 mi
- Branford House3.9 mi
- Edward Yeomans House3.9 mi
- Avery Point Light4 mi
- Pequot Fort4 mi
- New London Ledge Light4.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Flagship Inn And Suites
Low season | May |
|---|---|
High season | September |
Average price (weeknight) | $66 |
Average price (weekend night) | $76 |
When to book a room at Flagship Inn And Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Flagship Inn And Suites
FAQs when booking at Flagship Inn And Suites
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Value for money | 4.5 |
|---|---|
Distance to city center | 2.0 mi |