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very modern and new hotel, excellent and high quality furniture
Excellent service and delicious dinner at the restaurant. Very efficient and friendly check-in/check-out staff. The location was convenient for visiting El Escorial and the surrounding area, well-situated for accessing the highway system. The room, while not spacious, was clean, modern and quiet, with a pleasant view of the hills. A nice value!
staff was good , rooms were excellent , good location near freeway breakfast buffet was lacking
I worked in my bedroom. Breakfast didn't open early enough.
The staff were very accommodating, and the hotel was modern and clean. The location was perfectly situated outside of Madrid with access to many to many surrounding side trips.
A good value hotel, pleasant and helpful staff, dinner restaurant had a good choice Breakfast just consisted of juice, bread, croisant & coffee. The direction map on the website requires improving
It is very clean and smells like flowers ( good for people who like flower smelling places) It is in the middle of nowhere so have a car. The water is constantly cold even when you put it on the hot setting. The rooms are warm but the bathrooms are arctic temperatures as well as the lobby and hallways. Bring a kettle to get your hot water.
The kindness of the staf The indications on the road. Without GPS I think it would be a bit difficult to find
Nothing was good. Very far from station, no limousine service. Very far room from stairs,
They had an unexpectedly good interenet connection The television was not working properly
The breakfast included
Excellent bathroom and comfortable room overall. Staff pleaseant and I was glad to have the use of the Hotel garage for the security of my car The Hotel Location is good as a base, but its surroundings were a surprise and not good - amongst car dealerships.! The double glazing did not block out the sound from the motorway, nor the noise from the teenage revellers from a club that emptied at 3.00am. The breafast lacked any fresh fruit, but was otherwise generous.The evening meal we had was bady rushed.
the food was very good, and we had a very good peaceful nights sleep. we did find the beds a bit hard.
The hotel staff in the morning excuses itself for poor service and make me a 10%discount which partially compensate the inconvenience The air conditioning did not work , the tv did not work, the hairdrier did not work.
Cleanliness. Damaged furniture in the room. Something out of the day menu has add-on price.
Price reasonable and buffet breakfast with good variety... Old style room decoration, noisy climatization system...
Friendly staff, nice rooms. Room was too hot and was too close to the main road to open the windows.
Very friendly and attentive staff. Good restaurant. Room was comfortable and warm.Plenty of space. We had a bit of trouble finding it, but staff were very helpful when we phoned them to say we were lost.
Friendly and helpful staff, quiet peaceful surroundings, a short walk (10m) to shops and restaurants. Very good value for money. The window didn't open very far which might affect the air circulation in the room: it was a little bit hot. Then again, it was the middle of August so maybe that's a better explanation. The fans in the room work well and keep the room fresh.
The view Restaurant
I liked the location and views in the mountains, but easy to find and reach by public transport, as a contrast to the city environment of Madrid, and the room / facilities were good value for money. We were poorly received on arrival. The receptionist, who had not been working there for long (as she later told us), failed to check / remind us that we had booked the Romantic Offer for 2 including dinner, and gave us a negative response when we asked if coffee or tea was available in the room. As a result we went down to the village to look for something to eat and missed having the dinner at the hotel that was included with our booking but which we had forgotten about at the time we checked in (early evening). However the next day the management agreed to give us a free lunch instead. So we left more or less happy with our stay.
The area and the view from balcony were beautiful!! The town was deserted,must have been off season.
location the hotel could use a facelift
Very friendly and helpful staff, easy access from Madrid, Pool, access to mountains, lively social scene in nearby Navacerrada No air conditioning - but in fairness it was cooler here in mountains
The facilities in the hotel are good, snooker, ping-pong, indoor and outdoor swimming-pool. Large bedrooms. Good for kids. Employees are nice. The Restaurant served the worst possible dinner on Valentine's Day. The hotel is quite old faction. The beds are very uncomfortable.
Large warm comfortable room with a fantastic view. A complementary "ski pack" full of goodies. Heated indoor pool and games room. Very friendly staff. Very short drive into Navacerrada and restaurants. Athough the breakfast was good the evening meal menu del dia was appalling. The food was cold and tasteless.
Nice hotel in Nordic style with very big and clean rooms for a very affordable price
Location and easy access
Location and view We could not acess to the swimimg pool during the stay because the vigilant did not work at Sunday and Monday... poor activities for childreen