Guadarrama Hotels

The staff were very accommodating, and the hotel was modern and clean. The location was perfectly situated outside of Madrid with access to many to many surrounding side trips.

I worked in my bedroom.

Breakfast didn't open early enough.

the food was very good, and we had a very good peaceful nights sleep.

we did find the beds a bit hard.

They had an unexpectedly good interenet connection

The television was not working properly

Very friendly and attentive staff. Good restaurant. Room was comfortable and warm.Plenty of space.

We had a bit of trouble finding it, but staff were very helpful when we phoned them to say we were lost.

Friendly and helpful staff, quiet peaceful surroundings, a short walk (10m) to shops and restaurants. Very good value for money.

The window didn't open very far which might affect the air circulation in the room: it was a little bit hot. Then again, it was the middle of August so maybe that's a better explanation. The fans in the room work well and keep the room fresh.

I liked the location and views in the mountains, but easy to find and reach by public transport, as a contrast to the city environment of Madrid, and the room / facilities were good value for money.

We were poorly received on arrival. The receptionist, who had not been working there for long (as she later told us), failed to check / remind us that we had booked the Romantic Offer for 2 including dinner, and gave us a negative response when we asked if coffee or tea was available in the room. As a result we went down to the village to look for something to eat and missed having the dinner at the hotel that was included with our booking but which we had forgotten about at the time we checked in (early evening). However the next day the management agreed to give us a free lunch instead. So we left more or less happy with our stay.

The facilities in the hotel are good, snooker, ping-pong, indoor and outdoor swimming-pool. Large bedrooms. Good for kids. Employees are nice.

The Restaurant served the worst possible dinner on Valentine's Day. The hotel is quite old faction. The beds are very uncomfortable.