Stayed here for a night for the Bristol Renaissance Fair Great location- by restaurants, the expressway and the outlet mall Comfortable rooms. Friendly staff and of course a free breakfast buffet!
Good business trip.
Great staff! Bartender was amazing. Front desk was friendly. I'll be back.
Tacos were average. Breakfast was terrible. Pancakes were under cooked. Eggs were soggy.
More of a Family Hotel
The staff at the front desk was very kind. There was a younger girl who didn't seem like she knew very much of what she was doing but there was another girl, Rose I think, who was very knowledgable and accommodating.
When I got to the hotel, there was kids running and screaming in the lobby. It was very loud and parents were just letting their kids run around as they please. Two almost hit me, but being so close to Six Flags, it is understandable that this is more of a family location. I checked in and they sent me to my room, when I got there, neither of my key cards worked. I put my bags down and tried again, figuring I may have tried too quickly. As I was trying again, I heard someone cough in the room. Went back downstairs to the lobby and the front desk called the room, only to find they had a mix up and someone was in the room...thank god my key card did not work and I didn't walk in on someone! They gave me a new room and once again my key card didn't work (their system for assigning cards was not working well). Had to have maintenance follow me up to my room so he could check the problem. We finally got in my room with his key, only to find out it was a double bed room when I requested a king bed, so once again...had to go back down to the lobby. Upon my return, Rose was very apologetic and said she was very embarrassed. She upgraded my room, gave me two drink cards for the hotel restaurant as well as a dinner card. She definitely made the situation much better and she handled it professionally. It was quite a long and irritating situation but Rose handled it well and made the necessary steps to make it better.
The only hotel I've stayed that doesn't have a safe in the room or a refrigerator and I've stayed at many over the years.
Clean and convenient
I will put it this way, it was a lot better than my stay at the Hard Rock hotel in Chicago! I will definatly be staying there again in the future.
Not for business travelers
Great breakfast. Staff kind and engaging. Comfortable bed.
Many loud young people, late into the nights. Not okay for business travelers with appointments the next day.
The location was great. The staff was excellent. Our room was clean. The staff was very friendly taking you to and picking you up from Six Flags.
The walls were too thin....could hear all of the bathrooms nearby. The breakfast was included in our price but it would have been too expensive otherwise. The rates were too high overall.....I guess you are paying for the location.
Welcome to the Award Winning Smoke-free Holiday Inn Gurnee Convention Center. Discover a refreshing Lake County Illinois accommodation. When it comes to selecting the ideal accommodations for your needs, we will exceed your expectations in service, affordability and location. You will experience the difference when you walk in our doors. Our talented team members are here and ready to provide assistance with any request while you are visiting the Lake County area. Holiday Inn Gurnee Convention Center is the ideal choice for vacationers, business guests and traveling groups alike. Discover a prime location between Chicago and Milwaukee along I94 connecting you to the Lake County corporate corridor as well as Southeast Wisconsin. Convenient to O’hare International and Milwaukee Mitchell International Airport as well as the Fortune 500 Pleasant Prairie Corridor. Our convention center features 10000 square feet of flexible meeting space. Located just off the lobby, this private area is ideal for corporate meetings, events and social gatherings. Our largest meeting/event room is 9000 square feet with almost equally the same amount of pre-function space giving your group plenty of room to spread out. With the latest technology we can ensure a successful meeting and event.
Based on 188 reviews
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