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Checkin extreamly freindly , helpful and informative None
Room was large and clean, breakfast was great. Yeah, arrived at 2.30am to be told that our booking didn't include breakfast although i had it on my booking.com receipt that it did, Staff said there was nothing he could do and our stay was going to be £30 more expensice because of this! He did say it would be refunded, but he said that you have to book the room and breakfast seperately. No good! He did realise his mistake eventually after 10 mins of discussion, and later he refunded the difference although he had previously said that he couldn't do refunds. I think he needs to be trained how booking.com bookings work!!
Easy to find, just off motorway
Welcoming staff and very comfortable bed Not enough coffee in the room
It was cheap It loked cheap and basic
I have never stayed in a Premier Inn before. The staff were friendly and helpful and nothing was too much trouble.
I did sleep very well, we all did anyway so the comfy beds are really there
The friendy and helpfull staff
You know what to expect clean and decent enough All tvs not working properly,and no discount offered at check in against this point
We love Carpenters because it is has a relaxed atmosphere,excellent service,super bedrooms and wonderful food. We did have a problem on the Saturday night when someone who had obviously had too much to drink was able to climb up onto the flat roof/ledge outside our window.This made me rather nervous as there are no phones in the rooms and I think therefore that security needs looking at.Everything else here is so good.
Spacious rooms decorated in a simple, modern and uncluttered style - furniture was solid and decent quality. Large bathroom with well equipped stand-alone shower and large bath. Room was light and airy with none of the shabbiness so often associated with british hotels. Had been concerned that noise from restaurant/bar would be an issue. But room was well insulated from this - so much so that we were very surprised when we went down to the bar to find it already very busy with people having dinner. Food served (we had dinner, not breakfast) was great. Nice outside seating that can be enjoyed in the summer. A little more information (signage) on arrival as to where to check in would have been helpful (particularly if bar area is busy).
Lovely room and en-suite faciliteis
Room was superb. None . one minor point .no telephone in room .but with mobiles who needs one.
Small, friendly pub offering accommodation. Same price as the "big chains" but offering a much more personalised service. Room was comfortable and modern with great shower. Breakfast was excellent. Just a little thing really had lovely shower gel and body lotion, but didn't have shampoo and conditioner.
Third visit in a short space of time - doesn't disappoint
friendy staff and comfort and cleanliness of the room
The food was excellent, the Aussie wine was rubbish The Aussie wine was rubbish and they wouldn't change it.
The room was clean, staff generally helpful, breakfast good. Well organised It was rooms above a pub, and I did feel that. On arrival, we were to some extent left to our own devices. A little bit more of a welcome and support in the first 30 mins would do wonders.
well decorated, clean, new furniture. large room.
Comfortable bed Freeview tv rubbish
We chose the Premier Inn Tonbridge because it was a 15 minute walk from a friends house where she was celebrating her 60th birthday party. We thought the 24hr reception would be useful if we wanted to come back very late. We had travelled up from Exeter. The room and en suite bathroom was clean. The bed was large and comfortable. There was a tv but only one comfortable chair although the room was large enough to have two. The fan in the bathroom was activated by the light but even after the light had been switched off it took twenty minutes to turn off and was very noisy. We booked the room about 10 days before the date we were staying but three days before, we had a phone call to say that they had just been informed from the chef that because the Sunday was Mothers day they were not doing cooked breakfast (which we had booked and paid for) and that continental breakfast on this day would be from 7.00 to 9.00 rather than the normal time of 7.00 to 10.00. When we checked in we asked for a wake up calll at 8.15 am because of the earlier breakfast. We came in at 2.30 am slept well and woke at 9.15am no wake up call! And so missed breakfast altogether. Young man in reception was apologetic and assured us we would get refunded for the breakfast. He also produced a paper a4 street map and directed us to MacDonalds for breakfast !!!!!
It was very warm and comfortable and the staff were friendly and polite.
Hotel was ideally located for ease of access to town and to the A21
Very easy parking, easy check in and friendly staff. Walls a bit thin so potential for noise during the night.
Excellent facilities and clean room. Love the power shower.
No good points Not a good experence told didnt have room I booked, noisey, restraunt in pub service was bad whilst checking in my 3 year old wanted a toilet we was told there is one in the room once we checked in he nearly wet him self very bad customer service
Receptionsit was very helpful. No air conditioning in the room and therefore quite noisey outside.
Clean but basic. Friendly staff. Tepid water Cold breakfast Expensive for what I got. Paying for internet is a rip off
Clean premises; friendly staff and being able to check in early (as requested). Easy road access to various towns nearby.
the communal areas the bedroom was poorly finished- also address did not include village so real trouble finding it
Nothingg really stands out Nothing stands out
the room overlooked the carpark, no other veiw noticeable
Easy to find - friendly staff We couldn't use the bar as the whole place was booked for a private function when we arrived
Beakfast was fine, thank you The room was not very clean. Shower was not adequate No little extras like toiletries although clean towels daily was welcomed
Very pleasant overnight stay. Very olde worlde!
It has Character, staff helpful and serves very good food Some areas getting tired and in need of some serious makeover and maintenance. The line between quaint and needing attention can be a fine one in a character hotel with a very old building but some items have passed that line.
general condition was run down bar/eating area better. Room was very shabby and not 100% clean nut shells on floor next to bed and under it giant dust bunnies!! No at all like pictured. If I could have I would have gone somewhere else to stay.
Friendly staff; good breakfast A hair-dryer would have been useful!
the comfortable room - we were attending a wedding, so did not discover the full facilities, as we were meeting up with Family on Sunday morning
convenient and enjoyable n/a
Nice restaurant and pub down below. Heating was nonfunctional and it was snowing. Wallpapers peeling in my room. Typical english old town pub house with hotel attached, and not properly modernized.
Comfort of room, quality of food in restaurant, ease of parking
the location some of the rooms are dated and expensive, they put you in rooms above the function room so lots of noise - music, we had to move rooms 3 times however the staf were helpful
I loved the old building. The hotel restaurant was not open on Saturday night.
Staff Pleasant. Breakfast lovely. Rooms are very dated. No heating in bathroom (in fact im sure the towel rail is too close to bath not conforming to electrical regulations!) Poor heating in room. Plumbing dated (very poor flow and leaked). Toilet roll has no rail. Tv poor picture. Floor Squeeks. Bed coverings old and worn. Charges for internet!
It was charming and the room was comfortable. Liked the fact that you could still get two rooms with connecting doors. Very rare these days Room 36 had a bath and shower that wasn't great. Bath water ran out before you were finished and the shower kept sliding down.
The receotion staff Heating in the bedroom
It was central to Tonbridge, no food on Saturday though, would have liked to eat there. Room small but adequate, bed low to the floor. Staff were excellent though. No real problems as we thought value for money, not a high end Hotel though. The decor was a bit tired.
the location on the high street plenty to do in tonbridge and nice atmosphere in the hotel Only thing is they need toi update the televisions in the rooms, they are so out of date.
Our room was very comfortable. The water pressure in the shower was very poor and was also very hot. the cold tap in the sink did not work either.
The hotel staff has been helpful and very nice both in the evening and in the morning. I can only recommend this hotel where I will no doubt return when I am in the area.
the restaurant of the hotel is open subject to availability of personnel. during our stay of 3 nights the restaurant was only one evening available.
Staff very friendly and helpful
The staff were very friendly and courteous. The room was quiet. No
It was perfect for our needs but the wifi did not work The pillows were not very comfortable
Excellent value for money and well appointed rooms.
excellent breakfast standard of cleanliness was dreadful. Our room, 205, has cobwebs hanging from the wall lights, thick dust on all the lamps and lightbulbs and dust in the bottom of the wardrobe that you could write your name in.
pleasant surroundings sunday lunch room was crowded, with too much noise, you could not hear yourself speaking
old ashioned ambiance. Plenty of parking. No dinner menu on Fridays, only limited bar menu. Hotel of this size and price should offer restaurant facilities.
The staff were polite and helpful, and made our stay in Tonbridge pleasureable. Even when we arrived at the wrong Premier Inn, the staff gave us directions and a map to get to the correct hotel. There could have been more pillows, as all my family usually use 2 and even with the spares there were not enough.
Young man on reception was very pleasant and cheerful Beef eater bar next door was freezing
Very comfortable bed,plenty of space in the room, Very helpful staff and a good breakfast. No land line phone in the room-I didn't have a mobile with me.
Competitively price hotel in a suitable location. You know what you are going to get when you stay at a Premier Inn Noisy delivery men (to the hotel) early in the morning.Very mean with tea and coffee provisions.Internet costs too high for longer staying guests.
Debbie at reception was exceptionally good - both on the phone with queries and in person - please personally thank her. The other - "non English" speaking staff on the phone were not helpful at all - we wanted to extend 1 of the rooms for another night - only Debbie was able to do this. The lady seating people at breakfast was efficient to the point of abruptness - the same information could have been given in a gentler way! maybe more people skills needed. The rooms were fine - shame we didnt know about the £29 deal as one of the rooms was for 2 nights!
we had a disabled room that was lovely and large, clean and well equiped the breakfast finished too early for us - my aunt is disabled and a 10am finish would have been more suitable
good location, decent pub next door, good size room, warm and pleasant despite being a non smoking hotel there was quite a strong smell of cigarettes in the corridor
Very friendly and helpful staff, cleanliness good
How the receptionist bent over backwards to make our stay as good as possible Computer delay on booking, faulty kettle, mattress too soft
It had everything I needed. Could not get booking for dinner at restaurant. Breakfast at 8 is a bit late if you have to be somewhere at 9.