Tonbridge Hotels

Comfort of room, quality of food in restaurant, ease of parking

The receotion staff Heating in the bedroom

It was central to Tonbridge, no food on Saturday though, would have liked to eat there. Room small but adequate, bed low to the floor. Staff were excellent though. No real problems as we thought value for money, not a high end Hotel though. The decor was a bit tired.

Nice restaurant and pub down below. Heating was nonfunctional and it was snowing. Wallpapers peeling in my room. Typical english old town pub house with hotel attached, and not properly modernized.

the location some of the rooms are dated and expensive, they put you in rooms above the function room so lots of noise - music, we had to move rooms 3 times however the staf were helpful

Upgraded room Bar and seating area very basic and open - seemed more like part of entrance and reception area.

Friendly staff Breakfast Room staff not very efficient in maintaining food at the buffet nor for delivering toast to the table.

helpful staff, enjoyed the swimming pool

Quiet location Problem with internet service in room. Had to change rooms. Staff dealt with this very well.

Restaurant was good. All staff helpful There needs to be a lift to the 1st floor.

Easy access to town centre Look forward to the 1st july in bar area

Friendly staff & helpfull staff

The rooms looked dated. The room booked was stated as overlooking the common - the room overlooked a car park and another building not the common.

The staff were polite and helpful, and made our stay in Tonbridge pleasureable. Even when we arrived at the wrong Premier Inn, the staff gave us directions and a map to get to the correct hotel. There could have been more pillows, as all my family usually use 2 and even with the spares there were not enough.

It had everything I needed. Could not get booking for dinner at restaurant. Breakfast at 8 is a bit late if you have to be somewhere at 9.

Young man on reception was very pleasant and cheerful Beef eater bar next door was freezing

Debbie at reception was exceptionally good - both on the phone with queries and in person - please personally thank her. The other - "non English" speaking staff on the phone were not helpful at all - we wanted to extend 1 of the rooms for another night - only Debbie was able to do this. The lady seating people at breakfast was efficient to the point of abruptness - the same information could have been given in a gentler way! maybe more people skills needed. The rooms were fine - shame we didnt know about the £29 deal as one of the rooms was for 2 nights!

The staff were very welcoming and helpful-even though there were workmen refurbishing the lobby. The first morning the breakfast was not very hot,but the staff soon put it right. No explanation about why the jacuzzi was not working.

The staff were very friendly and helpful, especially the waiters/ waitresses at breakfast. The swimming pool had ridiculous amounts of chemicals in it, to the extent that it was unpleasant to be in the pool.

The room was comfortable and clean. The Reception staff were very helpful in ordering taxis. Breakfast was appalling. The staff were inefficient. Only honey and marmite were offered for the toast. The scrambled eggs looked as if they had been sitting for hours.

Room problem (no heating) was sorted very efficiently, given help moving to a new room. Friendly and helpfull staff. Limited seating areas with outside views. Given my disability this was important to me, I will choose with more care in future.

The staff were exceptionally helpfull, polite and nothing seemed too much trouble My only comment would be the car parking, the spaces are very tight and if you got into space found you could not get out of your car! There is a 2ft brick wall that runs around as well so snookered from all angles and only 1 disabled space, not really good enough.

The buffet breakfast was good The renovations should have shut the hotel, it was uncomfortably overheated, the facilities are severely restricted.

Clean, modern,comfortable, good service Was told on check in that breakfast was not included. This was despite your online booking stating otherwise. Also the full english breakfast is not a full English Breakfast as I understand it.

Breakfast excellent and good value. Staff very pleasant. No hot water or heating on the night we stayed! Staff apologetic, but washing hair in sink with water boiled in small kettle wasn't good! Space around bed was very tight. Hard to move around.