Overview

Hotel Lumen am Hauptbahnhof

Steindamm 19, 20099 Hamburg, Hamburg, Germany
+49 40 280 4323

$50+

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Rates

Overall guest ratings

6.4/10 Good
Based on 1,195 reviews
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Review highlights

  • 8.3
  • 8.1
  • 4.5
  • 2.9

Good to know

  • Train station is close

Nearby

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    About

    A stay at Hotel Lumen am Hauptbahnhof places you in the heart of Hamburg, walking distance from Schauspielhaus and Arts and Crafts Museum. This hotel is within close proximity of Ohnsorg Theater and Huhnerposten Events Location.

    Rooms

    Make yourself at home in one of the 38 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

    Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.

    Dining

    Take advantage of the hotel's room service (during limited hours).

    Business, Other Amenities

    Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

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    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Room service
    • Express check out
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Air-conditioned
    • Pets not allowed
    • Parking (surcharge)
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    6.4 Good
    Based on 1,195 reviews
    • 8.3 "Location is great."
    • 8.1 "Great service."
    • 7.6 "High value."
    • 6.6 "Breakfast is mediocre."
    • 5.9 "Average cleanliness."
    • 4.5 "Rooms are not good."
    • 2.9 "Quite uncomfortable."
    • 2.9 "Horrible vibe."
    • 1.7 "Terrible amenities."
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    Overall Rating

    6.3 Good
    Based on 406 reviews
    • 8.3 "Great service."
      8.7 "87% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 8.3 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
    • 7.4 "High value."
    • 6.8 "Breakfast is mediocre."
    • 5.6 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.1 "Rooms are not good."
      0.9 "91% said rooms were small."
      2.5 "75% thought they were poorly maintained."
      0.7 "93% found problems with the furniture."
      0.8 "92% criticized the small bathroom."
    • 3.1 "Quite uncomfortable."
      0.9 "91% said rooms were small."
      3.0 "70% thought it was too noisy."
      0.8 "92% criticized the small bathroom."
    • 2.7 "Horrible vibe."
    • 1.8 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
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    Overall Rating

    6.3 Good
    Based on 179 reviews
    • 8.2 "Location is great."
    • 7.7 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 6.8 "Breakfast is mediocre."
    • 6.0 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 4.2 "Rooms are not good."
      4.9 "51% complained about the bathroom."
      0.8 "92% said rooms were small."
    • 2.8 "Quite uncomfortable."
      0.8 "92% said rooms were small."
      2.6 "74% thought it was too noisy."
    • 1.5 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
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    Overall Rating

    5.9 Okay
    Based on 95 reviews
    • 8.1 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 8.1 "Location is great."
    • 7.8 "High value."
    • 5.7 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 4.1 "Rooms are not good."
      4.9 "51% complained about the bathroom."
      2.6 "74% thought they were poorly maintained."
    • 3.1 "Quite uncomfortable."
      3.2 "68% thought it was too noisy."

    Overall Rating

    6.8 Good
    Based on 513 reviews
    • 8.7 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
    • 7.8 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 7.7 "High value."
    • 6.6 "Breakfast is mediocre."
    • 6.2 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
      5.9 "Cleanliness of the bathroom was average, said 59%."
      5.1 "51% thought the cleanliness of the hotel was average."
    • 5.1 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      5.5 "For only 55%, the bathroom was ok."
      5.9 "Cleanliness of the bathroom was average, said 59%."
    • 4.9 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 3.2 "Quite uncomfortable."
      3.2 "68% thought it was too noisy."
      1.4 "86% said rooms were small."
      0.0 "Air conditioning was criticized by 100%."
    • 2.9 "Horrible vibe."
      4.3 "57% criticized the unstylish hotel."
    • 1.7 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
    View all review categories
    Good to know
    "Train station is close"
    data provided by TrustYou

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