Pros (+) Price, proximity to transportation, grocery stores, breakfast
Cons (-) Room was tiny, no AC no fan, neighbourhood is unattractive, service could be much better
3 stars
Hotel Lumen am Hauptbahnhof
Photos of Hotel Lumen am Hauptbahnhof
Overview
Central hotel with a 24-hour front desk connected to the convention center in Hamburg Along with a meeting room, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-out, free newspapers, and tour/ticket assistance. Hotel Lumen am Hauptbahnhof offers 38 accommodations with safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. This Hamburg hotel provides complimentary wireless Internet access. Housekeeping is provided daily. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Hotel Lumen am Hauptbahnhof
*Total includes estimated local taxes & fees payable on check out.
Rates may not include a tourism tax payable by travelers at the hotel.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel Lumen am Hauptbahnhof
- Room service
- Free Wi-Fi
- Coffee shop
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Meeting/Banquet facilities
- Internet
Services and conveniences
- ATM on-site
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key access
- Key card access
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fan
- Free toiletries
- Shampoo
- Heating
- Body soap
- Trash cans
General
- Window
- Family rooms
- Sofa
- Lockers
- Telephone
- Carpeted
- Storage available
Accessibility and suitability
- Non-smoking rooms available
- Elevator
- Non-feather pillow
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Bedroom
- Feather pillow
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- Parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Laundry
- Laundry facilities
Dining
- Coffee shop
Things to do
- Bicycle rental
Family friendly
- Cribs available
Reviews of Hotel Lumen am Hauptbahnhof
6.1
Okay
2387 verified ratings
Wonderful
264
Very good
373
Good
558
Okay
349
Fair
362
Mediocre
177
Poor
304
Summary of reviews
Guests say
Guests have expressed concerns about the hotel's location, describing it as unsafe and unattractive, especially at night. Cleanliness issues were also frequently mentioned, with many guests finding their rooms or bathrooms unsatisfactory. However, some guests appreciated the value for money and the proximity to transportation and amenities, making it a viable option for budget travelers.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
6.1 out of 10
3 reviews
All reviews
Pros (+) The room was tiny with rat running around, the staff was so rude, except Mr. Hassan he was a great guy. Useless elevating system.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's customer service?
The hotel staff is known for being crazy friendly and helpful, providing very good communication and friendly service. They also let guests check in earlier and leave luggage for a couple of hours after check-out.
How is the cleanliness of the rooms at Hotel Lumen am Hauptbahnhof?
Guests have mentioned that the rooms are clean and bright, with clean beds and good mattresses. However, some guests have noted that the area around the hotel can be a bit grotty.
What are the parking options available at the hotel?
The hotel offers parking and private parking, but it's important to note that parking costs 18 euros and is located around 250-300 meters from the hotel.
What are the best times to visit Hotel Lumen am Hauptbahnhof?
The high season is in May, and the low season is in September. It's important to consider that the area around the hotel can be lively and colorful, with some guests mentioning that it's not the most pleasant environment.
How is the quality of the beds at Hotel Lumen am Hauptbahnhof?
Guests have mentioned that the mattresses and duvets are excellent, and the beds are comfortable. However, some guests have noted that the rooms are small and the beds are extremely narrow.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Location
Some guests recommend requesting a room away from the street to avoid noise and disturbances from the lively neighborhood.
Explore Nearby Attractions
Take advantage of the hotel's proximity to the Museum für Kunst und Gewerbe Hamburg and other nearby attractions for a cultural experience.
Be Mindful of the Neighborhood
Several guests mentioned the area around the hotel can feel unsafe, especially at night, so it's advisable to be cautious when returning late.
Check Room Amenities
Prioritize rooms with a view and ensure that essential amenities like Wi-Fi and TV signal are functioning properly, as some guests experienced issues with these.
Plan for Parking
If arriving by car, be prepared for limited parking availability and consider the additional cost and distance of off-site parking options.
Consider Early Check-in
The hotel accommodates early check-ins and offers luggage storage, providing flexibility for guests with varying arrival and departure times.
Be Aware of Accessibility
The hotel has stairs and a small lift, so guests with mobility concerns or heavy luggage may face challenges with access.
Evaluate Breakfast Options
While the breakfast is generally praised, arriving early is recommended to ensure a wider selection of food items.
Utilize the Helpful Staff
Guests appreciated the friendly and helpful hotel staff, who provided good communication and assistance during their stay.
Manage Expectations for Room Size
Some guests found the rooms to be small, so it's advisable to consider this factor when booking, especially for longer stays.
Location
Steindamm 19, 20099 Hamburg, Hamburg
What's nearby
- Hamburg Central Bus Station149 yd
- Hammerbrook0.6 mi
- Speicherstadt0.8 mi
- Hamburger Rathaus0.8 mi
- Nikolaikirche0.9 mi
- Staatsoper Hamburg1 mi
- Hamburg City Centre1 mi
- Elbphilharmonie1.4 mi
- Universität Hamburg1.5 mi
- Museum für Hamburgische Geschichte1.6 mi
- Landungsbrücken1.9 mi
- Port of Hamburg2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Lumen am Hauptbahnhof
Low season | February |
|---|---|
High season | June |
Average price (weeknight) | $91 |
Average price (weekend night) | $122 |
When to book a room at Hotel Lumen am Hauptbahnhof
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Lumen am Hauptbahnhof
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Value for money | 6.6 |
|---|---|
Distance to city center | 0.7 mi |
Nearest Airport | Hamburg |
Distance to airport | 5.4 mi |
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