Pros (+) Price, proximity to transportation, grocery stores, breakfast
Cons (-) Room was tiny, no AC no fan, neighbourhood is unattractive, service could be much better
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*Total includes estimated local taxes & fees payable on check out.
Rates may not include a tourism tax payable by travelers at the hotel.
Amenities at Hotel Lumen am Hauptbahnhof
- Room service
- Free Wi-Fi
- Coffee shop
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Meeting/Banquet facilities
- Internet
Reviews of Hotel Lumen am Hauptbahnhof
6.2
Okay
2650 verified ratings
Wonderful
307
Very good
433
Good
593
Okay
367
Fair
390
Mediocre
196
Poor
364
Summary of reviews
Guests say
Guests consistently praise the cleanliness of the rooms and the friendliness of the staff, noting that the hotel offers good value for the price, especially for short stays. However, many express serious concerns about the hotel's location, describing the surrounding area as unsafe, noisy, and filled with drug activity, which makes some guests feel uncomfortable or unsafe, particularly at night. Some also mention issues with noise levels and accessibility, but overall, the positive aspects are the clean rooms, helpful staff, and reasonable pricing.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
6.3 out of 10
445 reviews
7.1 out of 10
15 reviews
4 out of 10
2 reviews
All reviews
Pros (+) The room was tiny with rat running around, the staff was so rude, except Mr. Hassan he was a great guy. Useless elevating system.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's customer service?
The hotel staff is known for being crazy friendly and helpful, providing very good communication and friendly service. They also let guests check in earlier and leave luggage for a couple of hours after check-out.
How is the cleanliness of the rooms at Hotel Lumen am Hauptbahnhof?
Guests have mentioned that the rooms are clean and bright, with clean beds and good mattresses. However, some guests have noted that the area around the hotel can be a bit grotty.
What are the parking options available at the hotel?
The hotel offers parking and private parking, but it's important to note that parking costs 18 euros and is located around 250-300 meters from the hotel.
What are the best times to visit Hotel Lumen am Hauptbahnhof?
The high season is in May, and the low season is in September. It's important to consider that the area around the hotel can be lively and colorful, with some guests mentioning that it's not the most pleasant environment.
How is the quality of the beds at Hotel Lumen am Hauptbahnhof?
Guests have mentioned that the mattresses and duvets are excellent, and the beds are comfortable. However, some guests have noted that the rooms are small and the beds are extremely narrow.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Room Location
Some guests recommend requesting a room away from the street to avoid noise and disturbances from the lively neighborhood.
Explore Nearby Attractions
Take advantage of the hotel's proximity to the Museum für Kunst und Gewerbe Hamburg and other nearby attractions for a cultural experience.
Be Mindful of the Neighborhood
Several guests mentioned the area around the hotel can feel unsafe, especially at night, so it's advisable to be cautious when returning late.
Check Room Amenities
Prioritize rooms with a view and ensure that essential amenities like Wi-Fi and TV signal are functioning properly, as some guests experienced issues with these.
Plan for Parking
If arriving by car, be prepared for limited parking availability and consider the additional cost and distance of off-site parking options.
Consider Early Check-in
The hotel accommodates early check-ins and offers luggage storage, providing flexibility for guests with varying arrival and departure times.
Be Aware of Accessibility
The hotel has stairs and a small lift, so guests with mobility concerns or heavy luggage may face challenges with access.
Evaluate Breakfast Options
While the breakfast is generally praised, arriving early is recommended to ensure a wider selection of food items.
Utilize the Helpful Staff
Guests appreciated the friendly and helpful hotel staff, who provided good communication and assistance during their stay.
Manage Expectations for Room Size
Some guests found the rooms to be small, so it's advisable to consider this factor when booking, especially for longer stays.
Location
Steindamm 19, 20099 Hamburg, Hamburg
What's nearby
- Hamburg Central Bus Station149 yd
- Hammerbrook0.6 mi
- Speicherstadt0.8 mi
- Hamburger Rathaus0.8 mi
- Nikolaikirche0.9 mi
- Staatsoper Hamburg1 mi
- Hamburg City Centre1 mi
- Elbphilharmonie1.4 mi
- Universität Hamburg1.5 mi
- Museum für Hamburgische Geschichte1.6 mi
- Landungsbrücken1.9 mi
- Port of Hamburg2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Lumen am Hauptbahnhof
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | September | $109 | $140 |
Cheapest month to stay with an average 62% drop in price. | Most expensive month to stay with an average 73% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Hotel Lumen am Hauptbahnhof
Which month has the cheapest rates at Hotel Lumen am Hauptbahnhof?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hotel Lumen am Hauptbahnhof is January, with an average nightly rate of $81. The most expensive month is May at $174 per night.
What is the cheapest day to book Hotel Lumen am Hauptbahnhof?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hotel Lumen am Hauptbahnhof is Monday, with an average nightly rate of $35. The most expensive day is Wednesday at $199 per night.
How far in advance should you book Hotel Lumen am Hauptbahnhof?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hotel Lumen am Hauptbahnhof, book around 1 week in advance. This could save you approximately 16% compared to booking last minute.
KAYAK's top tips for your stay at Hotel Lumen am Hauptbahnhof
FAQs when booking at Hotel Lumen am Hauptbahnhof
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.7 mi | Hamburg | 5.4 mi |