Overview

Hotel Residence am Hauptbahnhof

Steindamm 24-26, 20099 Hamburg, Hamburg, Germany
+49 40 280 0360

$51+

Overall guest ratings

6.5/10 Good
Based on 1,867 reviews

Review highlights

  • 7.7
  • 7.1
  • 6.8
  • 3.4

Good to know

  • Clean rooms
  • Train station is close

Nearby

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    About

    Located in Saint Georg, this hotel is within a 15-minute walk of Hansaplast Fountain, Hamburger Kunsthalle, and Moenckebergstrasse. Hamburg City Hall and St. Michaelis Church are also within 2 mi (3 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • Internet
    • Laundry service
    • Room service
    • No smoking
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    6.5 Good
    Based on 1,867 reviews
    • 7.7 "Good location."
      10.0 "100% thought it was easy to get to the train station."
      9.7 "City centre within easy reach, said 97%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
    • 7.1 "Good cleanliness."
      7.2 "72% said rooms were clean."
      8.4 "84% said the bathroom was clean."
    • 6.8 "Breakfast is mediocre."
      6.5 "Breakfast prices were ok, according to 65%."
    • 6.5 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      6.1 "61% said the reception staff was ok."
      6.7 "Only 67% thought the service was professional."
    • 5.5 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      6.0 "For only 60%, the bathroom was ok."
      5.0 "50% thought the minibar was ok."
    • 3.4 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 3.2 "Horrible vibe."
      3.2 "68% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
      1.0 "90% didn't like the unstylish hotel."
    • 2.5 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      3.5 "65% complained about the elevator."
      0.0 "For 100%, the lobby entrance was sub-standard."
      1.0 "90% were unhappy with the handicap accessible facilities."
      1.3 "87% found the grounds unpleasant."
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    Overall Rating

    6.3 Good
    Based on 746 reviews
    • 7.7 "Good location."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
      10.0 "Near to public transport, according to 100%."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 6.4 "Breakfast is mediocre."
    • 6.3 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      6.1 "61% said the reception staff was ok."
      6.8 "Only 68% thought the service was professional."
    • 4.9 "Rooms are not good."
      1.1 "89% thought they were poorly maintained."
      4.4 "56% criticized the small bathroom."
      1.0 "90% thought the tv was sub-standard."
      1.9 "81% had problems with the shower."
    • 3.1 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
    • 2.9 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 2.6 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      3.6 "64% complained about the elevator."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall Rating

    6.1 Good
    Based on 485 reviews
    • 7.8 "Good location."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
    • 6.8 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 6.5 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      6.3 "63% said the reception staff was ok."
    • 6.4 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      4.1 "59% said rooms were small."
      3.8 "62% criticized the small bathroom."
      1.1 "89% thought they were poorly maintained."
      1.0 "90% thought the tv was sub-standard."
      1.5 "85% found problems with the furniture."
      4.0 "For 60%, the rooms looked old."
    • 3.7 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 3.0 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
    • 2.6 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      3.3 "67% complained about the elevator."
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    Overall Rating

    6.1 Good
    Based on 74 reviews
    • 7.7 "High value."
    • 7.3 "Good location."
      10.0 "100% thought it was easy to get to the train station."
    • 7.1 "Good cleanliness."
      7.4 "74% said rooms were clean."
    • 6.7 "Service is ok."
      7.0 "70% found the staff to be very friendly."
    • 5.4 "Rooms are ok."
      6.0 "For only 60%, the bathroom was ok."
    • 5.1 "Average comfort."
    • 2.4 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
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    Overall Rating

    6.5 Good
    Based on 560 reviews
    • 7.9 "Good location."
      10.0 "100% thought it was easy to get to the train station."
    • 7.0 "Good breakfast."
    • 6.8 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
      6.5 "65% thought the cleanliness of the hotel was average."
    • 5.9 "Service is ok."
      6.4 "Only 64% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
      6.4 "Only 64% thought the service was professional."
    • 5.4 "Rooms are ok."
      6.1 "For only 61%, the bathroom was ok."
      6.9 "Only 69% said rooms were clean enough."
      6.5 "Beds were acceptable for 65%."
    • 4.4 "Disappointing food."
      2.7 "73% did not like what was on the menu."
    • 3.3 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
    • 3.1 "Horrible vibe."
      3.4 "66% criticized the unstylish hotel."
    • 2.4 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      3.4 "66% complained about the elevator."
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    Good to know
    "Clean rooms"
    "Train station is close"
    data provided by TrustYou

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