Pros (+) The bed was comfortable
Cons (-) Need to do something to improve the checking in process
5 stars
Pullman Hanoi
Photos of Pullman Hanoi
Overview
Pullman Hanoi provides charming 5-star accommodation in Hanoi. It has a gym, as well as a Turkish steam bath, a coffee bar and a kids club.
The hotel has been recently refurbished and provides a car rental desk, a 24-hour reception and a concierge. A Wi-Fi connection is also available.
Rooms at Pullman Hanoi offer a flat-screen television, a mini bar and slippers. They have an en suite bathroom with a bathtub, bathrobes and a hair dryer.
Those staying at the hotel can sit down to a unique dining experience at the on-site restaurant, ideally based for those who want to stay close by when looking to sit down to a meal. Guests can relax with a drink on the bar's terrace.
Pullman Hanoi is surrounded by the area's well-known sightseeing attractions, including Ho Chi Minh Mausoleum, Temple of Literature and Ho Chi Minh Museum, which are a short walk away. One Pillar Pagoda and Vietnam National Museum of Fine Arts are a short stroll away.
Latest deals for Pullman Hanoi
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Pullman Hanoi
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
General
- Executive lounge access
- Family rooms
- Inner courtyard view
- Interconnected room(s) available
- Lockers
- Pool view
- Storage available
- Fireplace
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Pajamas
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Wine glasses
- Electric kettle
- Fruits
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining table
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Toilet with grab rails
- Upper floors accessible by elevator
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Plunge pool
- Pool towels
- Steam room
- Spa and wellness center
- Massage
- Sauna
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Indoor play area
- Kids' club
- Baby safety gates
- Child-safety socket covers
- Children's high chair
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Things to do
- Gift shop
- Beauty salon
- Table tennis
- Pool table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Outdoor furniture
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Fitness
- Fitness center
Reviews of Pullman Hanoi
7.4
Good
681 verified ratings
Wonderful
222
Very good
132
Good
119
Okay
63
Fair
65
Mediocre
21
Poor
59
Summary of reviews
Guests say
Guests appreciated the comfortable beds and good location of the hotel. However, many reviews highlighted issues with cleanliness, service, and breakfast quality, leading to a generally disappointing experience for some. Overall, the amenities and friendly staff were positive aspects mentioned by guests.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.4 out of 10
297 reviews
7.7 out of 10
45 reviews
8.4 out of 10
3 reviews
All reviews
Pros (+) Breakfast and clean/grand hotel appearance. Good price and value
Cons (-) Location could be more central for tourist activity, but this isn’t an issue given cheap Ubers/taxis
Pros (+) The rooms are very nice and comfortable. I was on the higher floor which probably is better. They have done some very creative changes to the breakfast menu and it is definitely one of the best I have had anywhere in the world. The addition of fusion fruit smoothies is very creative
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers a unique dining experience at the on-site restaurant, with a variety of options and a terrace bar for relaxation.
Are there any concerns about the cleanliness of the hotel?
Some guests have mentioned concerns about the cleanliness, such as dirty bathroom and room furnishings. However, many others have praised the cleanliness and spaciousness of the rooms.
What are the unique amenities offered by the hotel?
The hotel offers a rare advantage of tennis courts, which is not commonly found in other hotels in Hanoi. Additionally, there is a spa and beauty salon for anti-aging spa services.
Is the hotel's location convenient for exploring Hanoi?
The hotel's location is a bit far from most attractions, but it provides a peaceful and quieter environment. However, there is ongoing construction around the hotel.
What practical information should I know about the hotel's room service and facilities?
The hotel provides excellent room service, clean and spacious rooms, and a comfortable gym. However, some guests have mentioned issues with the room's lighting and mattress comfort.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
If you prefer fewer crowds, consider visiting in September, which is considered the low season. This could provide a more relaxed experience.
Explore Nearby Attractions
The hotel is conveniently located near several attractions such as the National Museum of Fine Arts, Ho Chi Minh Museum, and the Temple of Literature, all within walking distance.
Be Mindful of Construction
Some guests noted that there is construction nearby, so if you are sensitive to noise, it may be helpful to inquire about the potential impact on your stay.
Check Room Facilities
Some guests praised the excellent room facilities, including comfortable beds and spacious rooms, while others mentioned issues such as old furnishings and poor lighting. It may be beneficial to inquire about the specific room features before booking.
Take Advantage of the Spa and Wellness Center
Guests appreciated the spa, sauna, and wellness facilities, which can provide a relaxing retreat after a day of sightseeing.
Consider Room Location
Some guests mentioned that the hotel is a bit far from the Old Quarter, so if you prefer a more central location, it's worth considering this aspect when booking.
Be Aware of Potential Maintenance Issues
A few guests reported maintenance issues such as broken showers and air conditioning. It may be helpful to inquire about the maintenance status or request a room inspection upon arrival.
Inquire About Dining Options
While some guests enjoyed the breakfast and dining options, others found the food quality to be inconsistent. It may be beneficial to inquire about the dining offerings to set expectations accordingly.
Stay Informed About Hotel Services
Some guests experienced delays during check-in and issues with amenities. It may be helpful to stay informed about the hotel's services and communicate any specific needs or concerns in advance.
Location
40 Cat Linh Street, Dong Da District, Hanoi
What's nearby
- National Museum of Fine Arts0.4 mi
- Ho Chi Minh Museum0.5 mi
- Temple of Literature0.5 mi
- Ho Chi Minh Mausoleum0.6 mi
- Presidential Palace0.8 mi
- Vietnam Military History Museum0.8 mi
- Hanoi Citadel0.8 mi
- Hoa Lo Prison Museum1.2 mi
- Truc Bach Lake1.3 mi
- St. Joseph Cathedral1.3 mi
- National Library of Vietnam1.4 mi
- West Lake1.5 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Pullman Hanoi
Low season | July |
|---|---|
High season | March |
Average price (weeknight) | $108 |
Average price (weekend night) | $90 |
When to book a room at Pullman Hanoi
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Pullman Hanoi
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Value for money | 7.1 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Hanoi Noibai |
Distance to airport | 13.3 mi |