Harker Heights Hotels

Very convenient location Old well worn mattress that sloped to one side. Odor in the hall was pretty harsh.

Nothing There wasn't any soap in the room nor in the entire hotel. There was long strands of hair in the bed when I pulled back the blanket.nor could I get connected to the wifi

Nothing Everything

Room was on the 4th floor view was great. Reported a broken toilet upon entering the room night manager claimed he will send someone up to look at it this never happened. The herrings were used and nasty and room smelled of cigarette smoke. Horrible overall experience. I will never recommend

Location Roaches in the room and dirty

Breakfast area was clean. Room was fairly clean. There was a post it note stuck to my headboard that said 'The sheets have been cleaned for your arrival'. Well, I would hope so!! I expect the sheets to be clean in a room that I just checked in to and a sticky note on the headboard is a little tacky.

Dirty and rundown

I liked the convenient location to the Mall and the surrounding stores in the area. It was perfectly located for all the business I needed to attend to and the family members I wanted to visit. I didn't like that my room was next door to construction workers and they would make noise all during the night so we didn't get much sleep. I'm not sure about whether I will stay there when I go back to Killeen in 2 weeks. I think I might like to stay somewhere that I know I'll get some sleep. We were exhausted by the time we returned to Houston.

We drove down the brand new riddled with pot holes road and new it was going to be a long night... We checked in and the room was ready. Service at the coun ter was good. got to our room and we could see a gap of about 2' under our door... so I got on the floor and could see our bed from the outside the door... we dealed with the lack of privacy because we were going to be out most of the night anyways while we were changing in our room we could here the elevator pinging as people got on and off the 'neighbors' on one side, the 2 rooms across, 1 room 6 doors down the hall and the bad little kids running up and down the hall... I was in room 301 wich was supposed to be one of there better rooms. needless to say I couldn't enjoy it because I couldn't here myself think... The front counter would not do anything about all the drama in the hall and they cant control the fact the walls are paper thin... when we checked out the next morning they would not let me check out over the phone using there quck checkout so I had to go downstairs and check out.... when I got there they said my room was loud all night and there better not be any damages... I told them I didn't even stay here last night I couldn't sleep with all the people making all the noise around me... I ended up staying at my brothers house on his couch... used there hotel as a closet and a storage for a day... Oh yeah I forgot I ordered room service... never came... waited 2 hours... got to love Killeen

Rooms are clean and comfortable. I won't stay here again unless I absolutely have to. I extended my stay and they recharged me for what I had already paid. No one took the time to explain anything regarding my charges and I had to call to and speak to a manager who was far less than helpful. He argued with me about why this mess was my fault, not theirs. I triple checked with him on if my full refund would be issued before they went ahead and just charged me for the extra night. He endured me it would be. It wasn't. I called back and he chose to argue with me again instead of being understanding of my frustration. I wasn't able to speak to his manager as they wouldn't be there again for three (3) days! I left a message and still haven't gotten a call back. When I asked for the number for corporate, I was given the run around. While I was there I was left waiting at the front desk for assistance while other staff was standing right there and didn't even bother to ask what I needed to see if they could assist me. Over all, nice accommodations, not so nice staff.

Room looked nice and cozy. Price ok. Bed was sunken in, found 2 bed bugs crawling up the wall & tiny blood stains on the bed. Found another beetle/bug looking insect making its way across the ceiling. Room 110. Very loud, walls thin, could hear the next room clear as day as they used their restroom.

The woman who runs the breakfast is great! The head housekeeper is on top of things. We switched rooms because of a nasty smell in the first one. In the second room the bathroom door wouldn't open. They changed the handle in a timely manner. The person who runs the desk at night is very rude. The pool was closed on the hottest day I was there. Management said we could swim at their other establishment--the pool was so small that it was a joke. No compensation offered.