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Pros: The other people flying next to me

Cons: The stews attitude

Cons: Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off

Pros: Breakfast and crew member in first class

Cons: Entertainment

Pros: Nothing

Cons: Very uncomfortable flight

Pros: All

Cons: N/A

Pros: Easy boarding and smooth flight.

Cons: No individual screens. Limited and unhealthy food options.

Pros: All

Cons: N/A

Pros: The only positive with this experience was the gate agent(s) superior customer service. That being said they were stuck with dealing with a complete failure of United to provide guidance as to how the airline was going to deal with a technical issue with the plane. The flight was scheduled for a 7:00 AM departure, from what I could tell the flight finally left Portland around 4:00 PM. Because of extenuating circumstances myself and my traveling companion cancelled our entire trip. Given such a poor start we were unwilling to trust that any proposed alternative would be any better. In other words United seriously dropped the ball. They not only owe an apology to their customers, but also owe one to their hard working" contract" employees.

Cons: Communication. As I explained to United customer service, I find it incredible that the airline industry has built a business plan based on the misguided supposition that everything they do will go according to a best a case scenario, yet they appear to not have much of a plan when things don't work that way. Second, the idea that they have no proactive system to deal with technical issues a smaller destination. There are no mechanics/technicians stationed at places like Portland. I don't know what it cost them to have a revenue producing aircraft sit on the ground for 18-20 hours, not to mention the labor costs incurred trying to redirect 100 or so passengers. It seems to me that those numbers would probably go a long way towards paying to have a mechanic(s) on duty. As an aside, I paid retail for two first class round trip tickets. Given the circumstance I would like to see United refund those ticket prices in full, then and only then, will I consider using their services again.

Pros: I have no kind words for United Airlines. They abandoned my entirely family (including 3 small children) and hundreds of other people in the Dominican Republic when COVID19 travel restrictions went into effect. While other airlines have been sending empty planes back to repatriate their customers, United canceled all return flights and left us to fend for ourselves. We're still stuck here and never had any help even rebooking with another airline. We've had to spend thousands of dollars to try to get out of here and back to the United States. We finally were able to secure seats on a Delta flight that leaves tomorrow. It's unbelievable that they did this to us and I can't begin to explain the stress this put on or family. All they needed to do was honor their agreement to return us home and decided to throw our lives into turmoil instead.

Cons: They could have done what they were supposed to and not abandon my family in the Dominican Republic to fend for ourselves and destroy us financially.

Cons: Server forgot to serve drinks to 3 rows.

Pros: Everything

Cons: Love it

Pros: The crew was very nice and helpful. Will definitely fly United again. The plane was very nice and updated. Had my child distracted without me providing the entertainment.

Cons: Everything was great

Cons: Airplane temperature was freezing

Pros: The crew was very nice and helpful. Will definitely fly United again. The plane was very nice and updated. Had my child distracted without me providing the entertainment.

Cons: Everything was great

Pros: If the airline would have let me cancel my flight due to President Trumps Proclamation of the travel ban.

Cons: If the airline would have let me cancel my flight due to President Trumps Proclamation of the travel ban.

Pros: Not so many passengers so we're all spread out and enjoyed the space and privacy. Got free upgrade to Premier Plus.

Cons: There flight was a bit on the long end (9.5 hours). There was at least one baby crying pretty much most of the flight.

Pros: Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well.

Cons: The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg.

Pros: great seats and flight

Cons: not that i can think of

Pros: Finally a flight with kind flight attendants. Very helpful and warm. Thank you to the whole crew.

Cons: The inflight entertainment was confusing to use and Internet was way too costly.

Pros: Nothing

Cons: Customer service, I wanted to cancel the flight a week before it flew but I couldn’t. This flight was a gift to my parents so they could visit muy brother graduate from Juntendo University but being that they were in their 70’s and Japan was at Level 2 according to the CDC with the Corona virus, we decided it was not safe for them to travel. Despite my efforts to cancel the itinerary, I lost all the money. Sad that they could not go and sad we lost all that hard earned money because of this corona virus and justfly could not make concessions and ANA was difficult to reach! Disappointed!

Pros: The flight was cancelled

Cons: Could have flown?

Pros: Early departure, and early arrival at our destination.

Pros: Empty flight, lots of room and space.

Cons: Nothing- all was great

Pros: Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well.

Cons: The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg.

Pros: Great crew! Super friendly! Thanks for making my flight a great one!

Pros: Perfect..!!! Very nice...!!!

Cons: I think that is just perfect for a very short flight you can not ask for something else.

Cons: Not able to connect to airplane WiFi

Cons: Excellent service and experience and the reason I always fly United!

Cons: There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes.

Pros: The crew were very attentive

Cons: Gate confusion, boarding issues, company food policies

Pros: The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me

Cons: Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on.

Pros: The crew was helpful accommodating, the flight was smooth and it was just a very pleasant experience overall

Pros: It was meh....

Cons: I got no notification that the flight was going to be 1 hour earlier

Cons: A larger plane from Chihuahua to Houston.

Pros: Perfect..!!! Very nice...!!!

Cons: I think that is just perfect for a very short flight you can not ask for something else.

Pros: Most people were so relaxed and pretty easy going about the whole thing

Pros: Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded.

Pros: Seats were comfortable didn’t have to pay extra for my personal day crew was polite

Cons: Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late.

Pros: Thanks Jennifer, my flight attendant

Cons: Under the current health emergency the whole crew went above and beyond. Thank you!

Cons: For the longer leg of my trip, there was no entertainment. No screens at all! No food besides some dry pretzels on a 5 hour flight and the crew was borderline surly. They were running into people with the drink cart, bumping any edge of arm or leg that was in the aisle, not smiling, not pleasant at all.

Pros: The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me

Pros: I did not take the flight, I stopped in Miami instead.

Cons: Don’t know because I did not take this flight.

Cons: Lots of turbulence, but well-handled by the pilot. All lights in cabin were left on from takeoff to cruising, which made two infants cry that entire hour.

Cons: Delayed flight. Sat on Tarmac for 60 mins

Pros: The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me

Cons: Great flight

Pros: Plane wasn’t full, they allowed everyone to spread out in the plane

Pros: Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!

Cons: 101% satisfied with the flight! No issues!

Cons: Connection

Pros: Thanks Jennifer, my flight attendant

Cons: Under the current health emergency the whole crew went above and beyond. Thank you!

Pros: Yes

Cons: Nothing. Great flight

Pros: Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!

Cons: 101% satisfied with the flight! No issues!

Pros: Super friendly crew and comfy seats. Will definitely book again!

Cons: Nothing I can think of.

Pros: Seats were comfortable didn’t have to pay extra for my personal day crew was polite

Pros: Nothing

Cons: Not have 6 hour delays after people have already boarded the plane.

Cons: Great flight

Pros: The plane was super comfortable

Cons: The crew of boarding was very rude

Pros: The flights were on time.

Cons: It’s disappointing AA doesn’t recognize Veterans’s along with active duty during group 1 boarding. Some of us have served over 20 years and participated multiple wars. It would be a nice gesture.