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The hotel was nice and clean the room was spacious, the pool area was wonderful. Some of the concierge weren't so welcoming. They definitely need to be more friendly and more helpful
The room was comfortable, the staff was attentive, and the hotel was clean. I attended a high school reunion. The food was bad and the drinks were made with cheap liquor. The cost of the hotel was surprisingly high considering the location. A discount would have been nice since we were attending a function at the hotel.
Lobby was great.. Plenty of hot water and free wi-fi. Ceiling was peeling, beds lumpy, sheets and comforters yellowed. The tub/shower was clogged, TV didn't work, carpet was stained and rolling up. Hallways and rooms were dirty. Stayed one night, wouldn't go back.
The room was filthy the account and heat did not work and it smelled moldy had to change rooms twice they were disgusting The service was garbage and the hotel lobby was filthy
The lobby looked great and clean. The bar seems to be a great place to hang out if you want to get out your room and socialize with friends. I also liked how quickly the heat was fixed in the room after I called the front desk. The bed was comfortable. I reserved a King room and during check in I was told that I was reserved for two queen beds. But what I didn't like was when the employee at the front desk stated that he "can change it to a King if it's a big deal for me." That caught me off guard. When we got to the room it seemed aged and warned. There was stains all over the carpet, the walls were peeling a bit, apparently a previous guest dismembered the guest book in the room but it wasn't changed before we checked in, the shelf and the hangers in the closet had to be cleaned by myself before using, the toilet was warn out, we found long white hair strands in the shower on the bed and the heater wasn't working but that was quickly fixed.
Charged $75 to check in before 3. Wasn't even told at the time. I would've waited had I known. The guy checking us in May have said two words to us, felt as if I was bothering himLobby is beautiful but false advertising for the rooms and staff. Like having a great basket of bread before your very disappointing meal and service.
Nothing The bed sheets were NOT changed from the previous clients. There was dried blood, food, and fluids.
Comfortable beds Overall facility could use some deep cleaning.
We liked the beds not much else We usually stay a lot at holiday inns usually pretty good the fact that there redoing the hotel was a pain we had to park far away with children our room was kinda falling apart just looked old and people were abusing it, pulling in was a problem it was coned off my wife got sick from the breakfast and took the kids while I showered told me don't ever eat it lol the staff weren't that friendly except the night lady with short hair the staff during the day were kinda rude we expected better from holiday inn we've stayed at many around the country our favorite in the one in French quarters of New Orleans but the one on Long Island New York we won't stay at again and we visit every other month I hate writing bad reviews and usually I don't write many reviews but we would have stayed else where if we had known place wasn't that good
We stayed during an unusual quite time for this hotel. The staff was friendly and the rooms were comfortable. The renovation at this property over the past year definitely improves its look and appearance of cleanliness. We do stay here frequently as the price is usually right and the hotel seems well managed. The lobby area is small and can be overrun at times with guests. Demands on the elevators can be annoying, although not an issue the past visit. The setting of the hotel is right off the expressway, which comes with noise and stark views.
Good location, close to Islip airport. Easy to get there. Friendly staff, clean and the beds are very comfortability.
It was great The price
The staff was friendly and helpful. Clean sheets and comfy beds. The bottom strip of lining was peeling off the wall next to my bed. Towels were a little starchy and our room didn't provide soap.
There was mold on the ceiling of the shower which was absolutely unacceptable. Who knows how long the mold was there. The room/bathroom was quite dated and appeared dirty.
it was quiet. dead bugs in the bathroom. the hallways were filthy. it was very hot and the air conditioning did not work. room service was "Too busy" to deliver It appeared to be family run and they were way over their heads. Maybe Clarion should do surprise inspections.
Dirty, falling apart, incompetent staff
Big indent in the bed. It should be replaced.
Bed bugs. My daughter had over 40 bites on her arms and legs. We went to front desk, asked to change rooms (did not want to stay but it was 3:00 am and we had no where else to go). They gave us another room - door had to be pushed and slammed to close - was missing the chain lock. Hotel did not compensate us for anything.
Just not clean over all. No refrigerator for my 14 days stay. Later when I asked they said some rooms do have but some don't.
Not much - but I did like the soft bed. For one night it was a nice change. Dirty and creepy - unclean and they left parking lot doors open at night that's scary.
amenities, gym and pool room not that clean, bathroom especially floor in rest of hotel dirty
The hotel was very easy to find and within 20 minutes of great restaurants. The bathroom was not cleaned when we arrived. There was hair on the toilet and on the floor. It was obvious the floor had not been cleaned in some time. The toiletries and towels had not been replenished since the previous guests. A major issue we had was that our entry door jamb was bowed. The door would only shut if you slammed it closed. The maid never did this, and left our room open all day long.
Needs repair and cleaning, wall paper peeling in the halls, carpet edges exposed. No elevator, microwave, refrigerator. room was not worth the price paid.
Staff was very nice. Wake up call did not work, even though I was told it would. Also the alarm clock in my room was broken also!
i like staying at this ramada plaza. very clean rooms and comfortable beds.
I liked the location The Ramada was not clean. The rugs were dirty and there was an odor in the room. There was a cesspool odor outside of the building.
Rooms were clean and kept well during our stay. The hotel parking lot totally filled late evenings and the entrance could be more neat. There are trash, beer cans etc. visible when entering the hotel lobby.
This hotel has absolutely no negatives! This is a very special place, one here is not a guest but a family member. I have never, never, ever stayed in such a hospitable place, I cant recomend highly enough!
Very friendly staff, room service was perfect and followed up with a phone call. A lot of children were running around unsupervised and the doors are not very sound proof which led to some periods of annoying noise.
Comfort and security for my 18 month old and I. It was great to feed him breakfast in the morning.
The Hampton Inn was perfect for our needs. We visit family on Long Island and it provides us with great comfort and care. The morning breakfast tastes great and provides a variety of food that meets the dietary concerns of our family members. We stayed three nights and the main breakfast menu was different for each morning. We get a good start to the day and find it restful at night. The coffee/tea and evening cookies were delicious too. I now look for Hampton Inns when I travel.
I accidentally booked a smoking room, the person at the front desk easily switched me to a non-smoking room (I don't think I could have stayed if one wasn't available).
the location was excellent for my family, we have family on the north shore of long island and south shore. the hotel was very clean, staff always greeted you. we unfortunately had a 3 am wake up call from a guest that was coming from a wedding and did not take "you have the wrong room" for an answer until my husband had to get a little rude, and i also thought the room would be a bit larger.
This hotel was great. The room was clean and the bed was comfortable. I also enjoyed the hot breakfast that they served.
Clean room. Great staff. Bed was uncomfortable, didn't sleep well. Construction noise outside all night.
Clean, convenient location, breakfast was great value Beds could be improved, very uncomfortable
The renovation of this hotel is really nice. It would be nice if their was a lounge with a bar to hang out after being out during the day. no where to go except the lobby. An outdoor pool would also be nice.
my stay at the hilton garden inn was wonderful,the room comfortable with excellent facilities,i especialy loved the provision of a fridge,microwave,iron and ironing board and the spaciousness of the room......the breakfast was second to none,the buffet provided great variety and the excellent waiting service by the staff was fantastic and i felt i was treated with fantastic custumer service skills and all round......definetely a must stay and id recommend it 100% ......
Quiet rooms. Front desk clerk was over the top gay. Took me by surprise
Good and comfortable place, with very pleasant and helpful staff
They tried to overcharge me 4 times, and I'm still fighting it, even though I showed them the Booking.com receipt, and emailed it to them again yesterday. The maid came at 8:00 Friday morning, and after I asked them to come back later, they didn't. I had to raid the maid carts in the morning for coffee and towels. The bed was more of a lump, not a mattress. The hot tub jets weren't working. The heater was spotty at best...I was cold most of the time. They should return my money, let alone overcharge me.
Very convenient to the airport and centra to the area we were visiting The water pressure was very poor. The mattress was dipped in one side as if a large person had slept in it for a long time making it very uncomfortable to sleep in.
The front desk was very welcoming. We were able to get into our room by 2pm which was nice because we were expected to be at a party by 3pm. The queen beds were very comfortable. The pillows were soft. Everything appeared cleaned. Plenty of towels for two people. The bathroom was cleaned . The hotel was quiet, no wild parties while we were there. When we walked out to the main part of the hotel, a wedding was in the process. Very nice ! We would definitely return again ! The price and accommodations fit our needs ! When we first walked into Rm 403, the room smelled musty. I really think it was the carpet. It looked like it needed a cleaning. Otherwise everything else was clean..
Everything we expected from a five stars hotel!
We loved the location in the heart of port Jeff and the cute holiday decor. The room was nice and very big. The price was great. The staff was rather unprofessional. The 2 women at the front desk were having a discussion about their partying activities the night before and could barely acknowledge me when I arrived to check in. They continued their conversation throughout check in and only spoke to me when directing me where to sign and initial. It made me very uncomfortable. Also there was a lot of noise and banging from the floor above ours. It sounded like very heavy doors slamming. It's an old building so I can understand that they might not be able to do anything about it. But it might not be a good choice if you are traveling with little ones like us. Thankfully our 16 mo old and 4 year old were so exhausted from their travels that they weren't disturbed. Also their neon accent lighting is hideous and doesn't fit with the old nautical charm of the place
comfy bed, yummy breakfast, and nice ginko tres our heater stopped working in the middle of the night
Breakfast was good and it lasted until 11 am on a Sunday
nothing Although we had a confirmed reservation, the hotel didn't provide us a room due to overbooking. That was very disappointing.
motel was very clean taken care of.It was great.
There is not much to dislike about this place. The rooms were exceptionally clean and the customer service was outstanding! Once I got to my room, the front desk called the room and offered additional assistance if needed. And later when I wanted to find a nice restaurant in the area, they were very helpful with suggestions and even gave me a menu along with drink discount cards. Free breakfast was included with my stay and the food selections were great! They have a variety of options to choose from and selections that other hotels don't offer, such as hot oatmeal and yogurt. There were plenty of beverage options and the orange juice was fresh. This hotel also offers free hot soup in the evening, which is a unique touch! Great customer service really makes a big difference and I will choose this hotel over the others when I come back into town. Thank you for a wonderful experience! One minor complaint is that I wish my bed was more comfortable.
Front desk when we arrived at 3:30 pm person , was very friendly. Toilet was broken, we were not able to use., we had to go to restroom in the middle of the cafe area., which was very embarrassing. The front desk did give a discount off room for this inconvenience.
Facilities, complimentary food/beverage and staff surprisingly good for the price we paid, which was quite reasonable. Water pressure in shower was awesome. Staff extremely friendly and helpful. Breakfast was very good. Lousy tv choices, hearing/cooling unit didn't function well
The staff was nice and was very helpful. They upgraded our room when they accidentally locked us out of our room. The food wasn't so great, the "gym" they had was two treadmills, a bike, and an old stair machine.
The rooms are excellent, and food delivery direct to the rooms from some local restaurants is very convenient. I also very much appreciate the fitness room and pool. Excellent place to stay when visiting Brookhaven National Lab! Very good breakfast as well.
Clean, modern look. Plenty of room for a family of 6. Very comfortable stay. Kids enjoyed pool (4' 11" deep end). Good variety for continental breakfast. Two thumbs up! Pool towels seem to be a scarcity. Could always bring bath towels. But it does take away from facility readiness.
The bed was comfortable and I liked the overall floorplan. They made it so that the main corridor feels like you're outside, but its all closed in, which I can see being nice durning the winter. I was a little disappointed in a few things. There was no complimentary coffee. The breakfast was good but overpriced. The restaurant staff in the evening was slow and unattentative. Lastly, there was no free wifi in the rooms.
The kids enjoyed the indoor pool. Rooms were clean. We booked reservations 6 months ago for four and had requested two King sized beds. When we arrived they gave us a room with one bed and offered a cot but said two cots were a fire hazard so couldn't do it. We were given two blow up mattresses which held air only for an hour or so. My kids spent the whole night re-inflating their beds every 90 minutes. Our requests for new mattresses that didn't leak for the second night fell on deaf ears. $500 for two nights and I have to pay $20 for WiFi? Really?
Loved the pool, the rooms and the restaurant's private booths with flatscreen tvs. Waitstaff seemed a bit disorganized.
- The entrance is 'grand' and welcoming with updated fixtures and furniture -bar was very nice looking -pool was a nice size - bedrooms were very updated and inviting -shower and tiles all new and 'clean' -lobby bathrooms very clean -staff VERY accomodating and pleasant! -Bar doesn't open until 5, had to order food from the 'outside' -the lower level (single digit rooms) aren't very sound proof. I was up all night with doors slamming and hearing various conversations from down the hall. I wonder if staying on the main level would have been less noisy
Unfortunately I would not know where to start. They say pictures are worth 1000 words and perhaps I should send some pictures. From dried blood, black mold, insects and stained headboards I would never recommend anyone stay here. The staff at the front counter was not only inconsiderate but claimed that I should have purchased "incidentals". Apparently at this hotel "incidentals" are defined as clean rooms. Needless to say my three business partners felt the same way and experienced more or less the same service and type of room. I can assure you as a company we will never stay at any Holiday Inn.
The stay was overall excellent. The location was perfect right on the expressway and a very short walking distance to the restaurants and multiplex movie theater. The room was clean and the staff was nice. I enjoyed the breakfast. It was a good experience.
the pool, breakfast
Room was really nice, staff very friendly, check in was easy. No hot water in shower , wife said she had warm water. when told front desk at checkout was told that probably too many were trying to take showers at same time, I'm in the heating industry, a place that size does not run out of hot water, front desk did not seem to conserned.since I was checking out.
The beds are comfortable, there's a hot breakfast in the morning- it was everything I needed. Nothing
Friendly staff. Clean rooms. Bathroom fan didn't work. Bed was too hard
I booked this hotel to spend the long weekend with my family, I had a very good experience years ago in another Hampton in Staten Island, that's why I decided to book an Hampton hotel again, but this time was a really unfortunate experience. First I choose this hotel because it has a pool, so my kids might have fun when I was working in Long Island. The heated system in the pool was broken so the water was freezing cold. I brought this concern to the manager, he apologized saying that the heat has been broken for a while and he gave me one of the three nights for free, I didn't think this was the right way to fix this, because my kids wanted to have fun, they don't care about having a night for free. Then the housekeeping is not the perfect one in this hotel, they did it around 7 pm, and we had to stay out of the room with the kids waiting for a rude housekeeper to finish the cleaning of the room, and of course the cleaning was in rush and the room was not cleaned to the standards than a hotel like Hampton Inn should be. Another thing was that the odor vent in the bathroom was broken as well. So to end this nightmare, on Monday when we were supposed to check out, I went to work and I called the hotel around 10 am asking if they would be able to let my family check out late, because I was not able to get them on time, the desk agent, her name was Janet was very rude on the phone with me and she said that she couldn't let me do that, because they needed to have the room ready early, I remembered her that the housekeeping was done by 7 pm everyday during my stay and I was asking just to 3 pm, I was begging her on the phone, she started becoming angry and she said to me "so you want me to lose my job just because you want to stay until 3 pm? you got it" and then she hanged up on me. I called right back and nobody answered the phone for 10 minutes. Finally this girl Janet answered the phone, I asked her to transfer me to her manager, she said that it was not manager on duty, I asked for 1-800 number to start a complain and she put me in hold and then she transferred me with another lady who let me did the check out by 3 pm and apologized, but she said to me that she doesn't believe that Janet was rude with me or hanged up the phone on me, this made me more upset because this person was calling me a liar, finally I went and picked up my family by 12:00 pm after all this frustration. This is the worst experience in hotels for me and my family.
Great Staff, Nice Rooms, close to airport
Ease of checkin Ac unit was not cooperative. Too cold no matter what temp was chosen. Rugs were not clean.
Close to everything, freeway, grocery stores, chain restaurants around, wish more local food but that's ok! Great location if you plan to do things around the area. We will stay again! N/a
The bathtub was not big enough.
Friendly and helpful staff