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Love the amenities. Surprise resort fees not included in the room rate.
The shuttle was nice, even if it was crowded trying to get back to the hotel. Convenient to get to and great customer service. (Besides the crib) No service at all in our room on our phones. It took asking three times to get a portable crib sent to our room. (Before we checked in, at check in, and then several hours later when we needed it, we had to call to get it)
Overall our stay was just okay. When we arrived at the hotel we were told our room wouldn't be ready for a minute and that we would be contacted once it was made sure that it had been cleaned. Check in is at 4 pm and it was 4:15. 30 minutes later I went back to the front desk and it was clear he has forgotten us. Some other unsatisfactory marks for an uncomfortable king bed and low water pressure in the shower made me feel like I could have stayed at a days inn for this service and level of comfort. Would not return for the price paid. See above.
Great staff. Beautiful property! The couples spa was broken. Our shower head in the room was cheap! The food was very boring and tasteless.
people were very friendly and helpful! Would definitely recommend it to friends and family
Did not like to discover at check out that they charge $15.00 a day for resort fees. This should be covered up front and let you know. When I asked the front desk manager about this, he seemed a little miffed, and stated that I could stay at the Homestead next year when I come back with the large group. This would be the hotel across the street. Not a very pleasant way to handle a very logical question. Their front desk staff and reservation department I would not rank above a C. They are very slow in returning their calls when you have a concern. I am used to reservation departments that answer your question quickly.
The Hotel should provide drinking water to its guests at each room.
It was a wonderful experience! The staff was so friendly and even brought up a birthday treat for my friend. The hotel was very nice andthe bed was so comfortable! I'd definitely stay there again!
Nice facilities, shuttle to town and skiing was easy. In midst of renovation. Able to get rollaway. Room small, no frig. Bathroom fan loud and didn't work.
Great location to go between Park City and SLC with ease! Great hot tub and free breakfast ,too!
I liked the location and ease of acess. The floors were dirty! They needed vacumng and the bathroom had hair all over the floor.
Check in and check out very easy and fast. Staff friendly, great breakfast with many options. Nice indoor pool area. Clean room comfortable beds and pillows. Our room had a sliding glass door that opened up to a nice grass area. I'd imagine this would be convenient for those who travel with pets. The location is very close to tanger outlets for some great shopping.
Rooms and facilities were definitely up to par. I wouldn't say the staff was rude but overall they certainly didn't seem interested in providing further information on the surrounding area nor even offering a smile. On the weekend our neighbors were persistently very likely intoxicated loud from 2am to 4am. The staff / management did an overall unsatisfactory job of getting "party" to respect the quiet hours.
The amenities in the room were amazing. Small kitchenette, plenty of dishes. The steam shower was incredible.
The home like atmosphere. The kindliness of the staff. Very accommodating and helpful in finding anything that we wanted to do. nothing, would go back
Location, nice pool, hot tub , ping pong area. Bring a tool kit. Awoken two nights to chirping smoke detectors, then again the next afternoon. Broken ceiling fan and light, loose toilet seat that wouldn't stay up, loose toilet handle, missing hair dryer, door incorrectly keyed at check in. Two requests for a manager call that went unresponsive.
clean, friendly staff Nothing!
The only positive about this hotel is " location" which is right by cannyons ski resort. They also have a " skiers service" which works like a charm. This is not an acutal hotel, it is a time share run by a management company. It does not have the same services as a hotel, the staff is mostly not helpful even rude, the house keeping never on time, the rooms not well-kept. There is not a nice place with good options near by or in the resot to have a breakfast. It is overwhelming big, loud and overcrowded. It is dominated by families with kids, it has three pools , one noisier and more impersonal than the other. The check in is at 4.0 ( do not count on anything sooner) where as the check out is at 10 ( they have an attitude if you ask for a late check out , the latest is at 11.0 with lots of attitude). The housekeeping did not clean my room till 4.0 PM the first day, the main door was stuck and the engineering did not show up for half an hour and after ten phone calls. Worst of all , the last night the alarms went off seven times , starting at 11.0 PM, no one came to our floor to calm the situation, we kept calling the reception which of course was busy. The last alarm lasted more than 20 minutes. There was not even an apology the next day before I complained, and when i told them why no one even came up to our floor to calm the situation down, the answer was that for resort with more than 600 unites, there was only one security guard and one person at the front desk. Does any one out there thinks this is acceptable for a large resort ? I will never come back again. The manager promised to return my money for at least one night, for the night we could not even sleep , let alone shaken, as of now nothing. If you have extramoney to throw out and be disrespected and aggrevated and not even get a proper sleep, you have to choose this resort. Of course , the next day, those of us who were paying customer were very upset ( not the time share people). In any other industruy, with this degree of misservice, we would have been at least compensated for our loss. Not even a sincere apology , not even a coupon for a coffee. There was no acknowledgment of the disturbing night the " Elk Lodge side" had the next day, one of the front desk people was even rude to me before he referred me to " justin " the manager. I was very unhappy staying there, spending a lot of money for being aggrevated. Could not ski or function the next day after that, after waking up over and over again by the alarms, no energy was left in me to be productive the next day. Just complained to the manager ( no result as of now) and get out of there.
bed was comfortable room was not ready until 2 and a half hours AFTER checkin time Staff wanted to sell me a time share and made me sit through a 10 minute shpeil when I wanted to go to my room after being delayed over two hours because my room wasn't ready when I arrived after a long journey. Staff was more interested in selling amenities and time shares than my comfort and enjoyment. Place was way too big and there were families with small children running around mixed in with adult couples like we are. Parking lot is a long walk from the rooms in the building we were in. place was under construction but we were not informed until we arrived for a pre-paid room.
Worst. Service. Ever.
I love the location nice hotel, just not very well run. It has so much potential though.
The staff was great Very hard to find the facilities in the hotel, the floor plan in the room wasn't great, the queen sleeper sofa took too much room, making very uncomfortable to walk around , the king bed was very noisy, the queen sleep sofa was very uncomfortable. The facilities were hard to find , the room was very far from everything , very inconvenient overall. Terrible experience
I've stayed at the Stein Erickson 3 times for an annual get together with friends. It's a luxury property all around - from the well-appointed rooms and lush master bathrooms to the fantastic location high in the hills. The rooms are all large and very comfortable - I've never had a bad experience. It's always spotless and luxurious. I have consistently found the staff to be helpful and very service oriented. Built on the hills, the property does contain lots of stairs, so not ideal for small children or people with disabilities. Hiking up the mountain in the summer is a favorite pastime as well.
Wonderful spacious room! It felt like I was in an apartment but much much nicer! Absolutely loved the decor, all the wood and rustic look and feel. Love the underground parking with a garage door. I felt safe! The male front desk employee was fantastic, very pleasant and friendly! TV/movie selection not that great. Just had HBO. Room had a DVD player but no option of movies to rent/borrow.
Loved the pool, the huge room, the ski-cabin comfort, location! Needs a little bit of updating. Bummed the hot tub was out of order.
Our one bedroom condo was perfect for a few days skiing. The location was great - across a parking lot from the lift. The condo had a full kitchen, large living room, 2 full bathrooms, and a large king bedroom. There was also a sun room with bunk beds and a trundle. This gave us plenty of room to stretch out and relax. Much better than being confined to a one room hotel room. There is also complimentary underground parking and Internet. Although not as luxurious as some other resorts, I far prefer extra room and not being nickel and dimed at every step. You could also buy discount lift tickets at the front desk. I think that some of the larger condos would be perfect for families. We used the fireplace and ensured that the flue was open but it still smoked up the condo and set off the Fire alarm. We figured that there must be a blockage in the chimney up higher. We called the front desk and someone came but the fireplace was never fixed and everything smelled a little smokey after that.
Welcoming home feel to room, with defined living area, bedroom. Whirlpool bathtub fantastic. Off season repairs being made should be disclosed, no air conditioning, would be nice to have a general guide to where amenities are in hotel and map of surrounding area with near by attractions, also no extra linens such as blankets available in room, pull out bed only had sheet, minor issues that can be easily remedied
My wife and I were upgraded to a 1 bedroom condo. It was a getaway from the kids and was perfect. It was a very romantic stay, but big enough for a family to stay.
The pool area was fun for the kids. There was an open container of chewing tobacco left on the nightstand. Not so pleased since I had teenagers and young children with me.
Not exorbitant and close to ski mountain. Convenient parking. The staff was not particularly accommodating. Our bed was so uncomfortable I slept on the couch.
The room was very comfortable and extremely convenient to the ski area. The hotel has a shuttle service, but the wait for the shuttle frequently is much too long. They need more than one shuttle during the busy hours.
The kitchen was nice with full size appliances. Jetted tub was good. Fireplace was a nice touch but we didn't bring our own fire log so we didn't use it. Carpet was dirty. The bedding was old and the 2 bed pillows were small and lumpy. The toilet would barely flush. Internet coverage was not great. The room had fresh towels on our second day and they emptied the trash but nothing else was cleaned. The pool and hot tub were full of unattended kids so we didn't use them.
I have been her before and love the location. The AC had been out for 2 weeks prior to my booking. I was not informed of this large inconvenience until day of arrival. "Randy@ told me it would 49 degrees at night and no problem. Randy was very very wrong. No upgrade was offer. Had to call kayak about the issue and it was to late to find a solution of equal value. I was compensated $25. Definitely need the AC
Awesome stay & nice rooms + great location.
Very large room. Large jetted bath tub. Full kitchen with mostly new appliances. Room was very dark, the windows faced in towards the building. Very little natural light and the lights in the room were not very bright. The blanket and decorative pillows on the bed were old and smelled badly. Vending machines didn't take $5 bills, when I asked the front desk for change they were rude and said no. Front desk was not open a lot during my stay.
Staff was great. Rooms clean and modern. WiFi was very slow. It wasn't a big deal for us but to advertise free WiFi is silly when it's almost unusable.
The beds were comfortable and it was convenient for what we had to do in Heber City. The parking lot was awful because of the snow. It was the only place to stay in Heber. The breakfast was good with a variety of items. The location is really awkward to get into. It is at a very busy intersection and hard to get on and off the main road. We reported the toilet seat broken our room upon check out.
Location,quiet,view out the back patio. The room was large. The water wasn't clean. The tub was filled with dirty brown water. This was reason for giving it an 8 for overall experience.
The atmospher is wonderful. The staff are great and everything is clean. It is a serene place to stay.
Service. No in-room WiFi.
The decorations of the room @ hotel and the patio, fireplace, jetted tub, restaurant. No
Location, staff, and lodge ambiance. We could not open our windows, cranks were broken. I missed having a microwave in the room but the staff kindly helped with the issue. Also I missed not having a second bar of soap.
Beautiful room & decore throughout. Snowmobiling was excellent, though perhaps a little pricy for two people sharing one sled for 1/2 day (5 hours) at about $xxx with boots & bib.... Beautiful mountain scenery We didnt get to use the pool area or any of the common areas because it seems some sort of family party was taking place & everything was sort of taken over (not really the lodges fault)...I did use the gym, but it was VERY small. The spa was not open
For being touted as a 4 star resort, my expectations were apparently set high. I won't go through my whole list, but a few items that failed to meet expectations were: Blow dryer in the room was broken, the shower head had so much hard water build up that water sprayed in random directions and trying to wash/rinse your hair was almost impossible. The carafe in the coffee maker poured more coffee on the counter than in the cup (no operator error, I assure you). The tiny fridge had no temperature control and froze all our drinks making them undrinkable. The last straw was the Mary Kay gathering that was being hosted in the banquet room right below our room. Imagine our surprise to be awaken at 8am on a Saturday morning to screaming/laughing/cheering/giggling women. I had so many places to choose from and wanted 'the best' The star-rating was misleading and for the amount we paid, we surely expected more. I was so looking forward to our weekend getaway and left feeling like I would have been more relaxed just staying home. :(
Quiet...but it is an off season Dirty refrigerators with human hair in it. Bugs in the pool. AM front desk clerk who was less than pleasant. (only the one with the glasses...the other lady was very nice)
Great value! Clean rooms, comfortable beds, and yummy breakfast! The sports bar was nice and the bartender was friendly and provided great service. The shower would switch from really hot to cold, and the shower head could be upgraded.
This hotel is till in a great location and has a ton of potential. My stays in the past have been great. The fresh remodel looks like it's going to be great, the pool/spa area are already done and are beautiful. First, they are doing renovations. I knew this going in, no problem. But they are actively remodeling rooms, and doing the work at night. For my first two nights, the crews were thumping around in the room above mine until about 11pm. Not too late, but I was skiing early in the morning, so it kinda sucked. Then, on my final night there, I was awakened by a LOUD party hitting the room next door. Blasting hip-hop music, yelling, etc. Ok, typical of a ski town and the hotel staff handled it quickly, but here's the problem. . .from the sounds of the extremely loud conversations, which were easy to hear, at least one or more of the partyers was a hotel employee. She knew exactly which rooms were available on which floors. I really don't think it's smart business to let your employees use vacant rooms to party in, it doesn't make your paying guests very happy!
those who worked the front desk were all very kind and helpful. The breakfast bar was pretty good, though more fresh fruit would have been good. the soap/toiletries were really nice. lumpy floor and carpet, no screens on door to porch, making it difficult to keep the a.c. off and just have the window open. The road out front is noisy and the wall unit for a.c. is loud and hard to control.
Free breakfast was awesome, room was very clean and comfortable, 24 hour hot tub and pool.
The staff were great and overall the service was exceptional. The hotel is currently being remodeled and this leaves some things "rough around the edges". The hotel will likely be great in the future; however, there were some inconveniences related to the construction.
Parking, cleanliness, staff and amenities. Nothing major but we didn't have trash liners, pool was pretty dirty with a lot of dead bugs and we didn't have the robes in the room as advertised. Again nothing to keep us from coming back but could have been a little better. For the price and location it is hard to be critical. If you have a family and a budget but you expect cleanliness this is the place.
Very clean room and facilities. Pool was nice and also the hot tubs! I live looking up at the stars in a hot tub. Bed was really soft and sagged quite a bit while sleeping. Could use updating on the shower head. Also if the sauna worked it would of helped my rating.
location. included FULL buffet, hot, breakfast Slow, regular, Dripping Fire Sprinklers in Rm.311. We reported this to front desk on our checkout. They responded genuinely concerned and said they would have maintenance inspect right away. They were on the phone to maintenance as we left.
Beds are comfy, rooms are clean. Big hot tub. Nice sauna. Decor is dated, overall the hotel has a cheap feel. Breakfast was marginal (powdered eggs, but good waffles).
The hotel staff was really nice and let me know about the underground parking available which was great for the safety of my gear from traveling across country.The hotel room was nice and clean , and quite comfortable. Nothing too luxurious, but really weLP done for the price in Park City. I would certainly stay here again. Nothing.
great breakfast and pool area. The rooms were average. Customer service was very good. The location was good. It's abiut 5-10 minutes from historic Main Street. I would stay here again if I found a good deal.
The bed was very comfortable and free breakfast was included. Not walking distance from Main Street and the TV had some problems.
Chose the St. Regis for our anniversary and everything was top notch. From our Butler Tom, to the dining and atmosphere - if you are looking for an exceptional experience, the St. Regis is a good bet.
The staff was very polite. The hotel was beautiful. It was a very comfortable stay. My only complaint would be the price of the food at the hotel. It was VERY expensive.
The Marriott is in a good location for getting around Park City easily. There are good restaurants nearby (Fuego Bistro and Ganesh Indian Restarant). The lobby is welcoming and breakfast in the hotel dining room was tasty and reasonably priced.
I surprised my friend for her 40th birthday and kidnapped her and stole her away from her family for the night. When we arrived at the hotel they asked if it was a special occasion and I told them it was my friend's birthday. They brought a small cake up!
The only thing that was not satisfactory was the beds. They were terribly hard, making it very difficult to sleep.
Iron Horse trail behind hotel....close proximity to Main St...fantastic room...very very friendly staff... The breakfast eggs.....something not right about the eggs.
Very nice, we enjoyed out trip.
Clean, modern, convenient located. No free breakfast.
Great staff. Affordable. Close to bus.
Marriott beds/linens Minimal parking, had to park off site. Kicked out of jacuzzi at 9pm, Night manager was rude. Jacuzzi was packed with kids doing cannon balls. Walls thin, can hear EVERTHING. Housekeeper ruined suede shoe with ironing board. Printer didn't work in business
Location was quiet but close to Main Street Parking was a little difficult
This guest did not leave comments about this hotel.
Worn carpets on stairs. Room in basement. Late opening of restaurant. Extra charge by hotel.
The hotel was clean, easy access and the staff were all very helpful and nice. We had dinner two times in the bar/lounge and the waiter/bartender was extremely accommodating and nice.
Location Location Location The chocolate chip cookies are addicting. So delicious! Would have liked breakfast with the room rate, also, would have preferred a lower rate given it was off season and the hotel was more than half empty.
The staff was amazing!
I reserved a room with a king size bed. When we got to our room it was two doubles. I went back to the front desk to get fix it and was told there were no other king rooms available. I wasn't happy and was making that clear to the worker. The manager over heard the conversation and intervened. She upgraded us to a king suite. I thought her customer service was great. I found out that booking a hotel room through third parties doesn't guarantee you the type of room you get despite what you think you're booking
No only we got an amazing room with ability to walk outside. Parking was good. Albertsons close by and ohhh the cookies!!! Gained weight with those cookies.
Shumba at the front desk was super friendly and accommodating. All the staff was responsive to my needs and very professional. I was so impressed with the new renovations. I had stayed there 2 years ago and it was run down and dated. Now, it looks like a brand new hotel. It was excellent value for the money. The only negative was my ice tongs in my room were covered in something gross and very dirty. I alerted the front desk and they were super responsive, apologetic and made it right.
Love the balcony! Great for mountain view! That I had to leave :'(
Got destroyed by bed bugs
Staff was so helpful and nice. Excellent customer service. Location to Park city ski resort is great. Free bus is right nearby.
Great location. Nice room, very happy there was a fridge and microwave. Was rather frustrated at the lack of control over the thermostat. It was locked and I was unable to adjust the temperature at all. Was pretty annoyed that I could not decide my own room temperature.
Relaxing and quality accommodations. In-house restaurant food options were fantastic. Looking forward to our return visit.
Clean and very nice. They upgraded us when we arrived. I never understand added resort fees. I wish they would just add it to the cost of staying there.
Very clean with a great location and views. The pool and hot tub was nice. The walls here are paper thin. We asked to be moved from the first room due to excessive noise and were actually downgraded to a smaller room with the same problem. Also, we left for dinner and came back to a full garage. Very disappointing for the price.
The atmosphere in the mountains was really great. The facilities were all top notch. I wish the pool and hot tub area remained open past 10PM.
It was a very nice hotel. The staff was very friendly. This was a hotel, just a little more fancy decorations than a normal hotel. I don't think the decor was worth the price.
WE had a blast the pool, work out facility , cafÃ© were all exceptional . The room was beautiful and comfortable. There was a bonus concert outside the hotel the night we stayed.
The Hyatt Centric in Park City was the perfect get-away! It was luxurious, comfortable and the staff was amazing. Best of all the room was emaculate and clean to the highest of standards. I give it five stars!
Location The profile on your website indicated that the deluxe queen room had a sofa and the hotel does not offer this as an option. We booked this room so our group would have somewhere to meet and play cards and games - were not able to do this.
We love the Hyatt in the Canyons! The rooms are beautiful the views and grounds are beautiful as well. We have never had a bad experience with the staff. They have always been super sweet! The only thing that was frustrating with the experience, was booking. Every time we called we were given a difference price. The price increased $--- within 5 minutes. I don't understand what that is all about, but we were not happy about that.
Beautiful hotel, friendly staff and cozy, comfortable rooms I didn't want to park valet, and the front desk girl was a little pushy. Other than that, perfect stay.
This guest did not leave comments about this hotel.
Awesome place to stay with the family. Great staff and facilities. Ski to/from the door of the lodge. Great location in Canyons Village For some reason they don't leave extra toilet paper in the bathrooms. This small oversight is the only negative and would be SO easy to fix.
Good location in Park City. Room was clean with wifi. Room too light--blinds instead of drapes and lights from outside hotel glow in the room all night long. Bed not very comfortable. Also, the rooms HVAC seemed off with it getting very hot in the middle of the night and the system constantly turning on and off every few minutes. Hard to sleep with these issues so probably won't stay again.