Would you like to save as your currency permanently or for this visit only?
Your cleaning staff is unsurpassed. I hope they are compensated as they are the behind the scenes success to the beauty of the resort.. When I went to check out there where all sorts of extra fees. I made no room charges. I called the front desk and they removed them, I asked for an emailed copy and they sent two. One for the resort fee's which is so silly if you pay for a resort yet can't use the refrigerator, the other email was over 650.00! I went to the desk and they said it was an error? A lot of unnecessary anxiety for an error!
The hotel is beautiful and in a good location. For the money you are paying you don't get much value. Also, I expect that when I am paying this sort of price per night that when I walk the hallways to get to my room I don't have to see everyone's room service tables and left over food. I also didn't like the fact that they want to charge you 35 USD/night to rent a refrigerator. Some things should be included in the price.
My wife enjoyed the pool and suite while I was in meetings, dinner at Buddy V's, excellent Italian food and the service was fantastic. We also had dinner at the French Steak House on the patio over looking the strip, excellent food and service. Nothing
room itself the fridge was taken up completely by merchandise the hotel was selling. No room for things like insulin unless you wanted to pay extra for an additional fridge! Ridiculous!
Rooms were amazing The music from the night clubs in the area went until 3 am
Location and views The room was tired and had non-functioning equipment. TV didn't work, curtains didn't open or work and the room control unit was broken. Took almost two hours, employees banging on the door, phone ringing off the hook to get the thing fixed. I had a work meeting in the morning and this was horrible.
Variety of restaurants to choose from and awesome pool area The fact that hotel guests are charged for parking and the incredibly long walk from the parking garage to the hotel room.
The rooms are too old
It felt like a luxurious resort yet so affordable. We did not have to go anywhere. The kids quest was an awesome place to leave our kids and have alone time. The pool was great! The kids loved it!!
Nice clean rooms. Upscale styling. Poor communication with staff. Hidden fees.
The hotel is clean and classy Charged for Resort Facilities which I did not use. The worst thing is guests have no choice in the matter. You check in , You must pay. That is terrible.
The location is relaxing but the hotel is in need of a refresh. The surrounding village need some makertkng help. Night one was fine. The next night a loud group moved in next door and began playing music late at night. Our room began to smell like cigarette smoke, so we assume it was coming through the ventilation system from another room. We called the front desk around 2:30 AM and it took 2–3 minutes for someone to pick up. The noise issue wasn't resolved nor was the smoke. We heard music and smelled more cigarette smoke later in the the morning around 10 AM. This is a non smoking property.
I came for buisness, didn't use the facility at all and still needed to pay for resort fee
The location is good The air-conditioners were very noisy, The charge extra for the parking and also extra for a one bed room.
The rooms were clean, it was very easy to get around. Free parking!! Great restaurants and the beds were very comfortable. Nothing!
Comfortable beds Was there for a wedding check in was fine until I got to my room found that the female registrant gave me a room that was already occupied. It had someone's luggage and personal items inside. I called the front desk and told them. They asked me to come back down so they can assign me another room. I don't know why I had to come back down. I was so tired from traveling and had do much luggage to haul around. They could've just looked up the room and brought up the keys instead. They had all my info so unprofessional.
Room service and pool access They weren't clear if it was a tower or not online. No fridge or microwave
The front desk staff was great. A lot to do. The discription was not the same as the hotel stay. I got a late check out due a flight delay which was great. I wanted to sleep in later but house keeping knocked on the door 3x before 10am. I also had th do not disturb sign on the door.
The hotel was very nice with great staff. The location on the strip is great! Food was outstanding in all of the hotel eateries. Very easy access to all of Vegas either walking the strip, seeing the Bellagio fountain show across the road, or catching a taxi to see more of Vegas. Had prepaid for our room we thought and then was stuck with an unexpected resort fee upon arrival. Prices for everything from restaurants, drinks, to gift shop items are outrageous.
Location The room we got was "pet friendly" which you don't want when you don't have a pet. The room smelled like wet dog & was run down. No view. I wondered how well the carpet was cleaned too...
The casino was in an awesome location. I enjoyed the ambiance of the hotel lobby casino The room was nice, clean but tired. Bed and pillows needed updating. No view at all. Opened drapes, there was a brick wall immediately in front. Could. Or see daylight.
They had my booking dates incorrect. I was scheduled to stay there from june 15-20th. When i got there they told me i had booked it for july. I was able to find the itenerary and show them to correct dates. I also paid 200.00 for what they said was a deposit, and would get back as long as there was no damage to the room. But when i checked out. They said it was hotel fees and i would not get the money back. Very misleading
Clean and good sleep.. Nothing..
parking has been charged at checkin but amounted credited was not provided while leaving the parking. I had to pay it twice !
Very nice rooms and very well trained staff. I really enjoyed my stay and will definitely stay there again. Prices fluctuate too much which has caused me to stay in other hotels with more competitive rates some of the time. I guess that is Vegas but it does get very frustrating when you find a good quality hotel like Sunset Station
Quiet rooms Pillows, outdated crib, dishonest employee, hidden charges
The set up in our room +. THE SPECTACULAR View!!!!!! It was far to get to our room & I got confused sometimes
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER