Would you like to save as your currency permanently or for this visit only?
Staff was very friendly. Very comfortable and very nice. Great value! They advertised an adult pool, but the pool is only open in the summer. The regular pool is very nice, but a lot of children who dominated the hot tub. Great place for kids! They did give us a slight break in price as a result and we're very accommodating and understanding, I just wish we were aware the adult pool was closed.
Nice place, quite a ways off the strip but I understand they have a free shuttle to mandalay bay. It was nice for the rate I got, but for the higher rates I see for them all the time I would stay on the strip where you are closer to everything. Was only there for 1 evening so didn't see most of the amenities. Definitely a very nice place. As mentioned in another post, the distance from lobby/casino to rooms is quite a walk. Check in was very slow, during construction the relocated the check in to 2 small stands, it took 30 minutes to check in and there was only 1 person in front of me.
upon arriving at the front entrance late at night - almost 2 am - after a long drive, we parked at the front with the intent to quickly check in and then repark and unload as we didnt have much luggage. there were multiple cars that were already parked, but the staff by the entrance insisted we park our car elsewhere without listening to our explanation. agreed he saw that we checked in and were actual guests, he became more friendly and offered help. very poor and distasteful customer service.
Nice clean rooms. Upscale styling. Poor communication with staff. Hidden fees.
The room itself was very comfortable. The manager was responsive to my concerns. Housekeeping staff was unprofessional, unorganized and extremely loud in the common areas.
The rooms were spacious and clean, and the staff was very helpful. They have a large, beautiful pool/lounge area that epitomizes the amazing Vegas experience. You can take an Uber or Lyft to the strip that's located about 15 minutes from the hotel. I would definitely recommend this hotel who wants to get the most bang for their buck. The front desk lady initially gave us the wrong room number which resulted in us getting lost and returning to the counter to verify room numbers. It was a simple mistake but very inconvenient due to the fact we were exhausted from the previous 6 hours of travel. However, it was easily fixed once we returned to the front desk. It would also be nice if there was a continental breakfast provided.
Great place! I almost got stuck in a smoking room. I checked in kind of late and the front desk said that because I booked through a third party, I was not guaranteed a non smoking room. I honestly hadn't thought of it. I kind of thought smoking rooms were a thing of the past. At the last second they found a non smoking room and it was great, but I would not have been happy otherwise.
It felt like a luxurious resort yet so affordable. We did not have to go anywhere. The kids quest was an awesome place to leave our kids and have alone time. The pool was great! The kids loved it!!
It is clean, nice looking, and the room does not smell like the casino area. Most other hotels smell like the casino (smoke) so it is quite nice that this hotel does not have that smell. The pool looks really nice. There is no breakfast. The pool closed too early at 7PM. A bit on the expensive side.
The rooms are so pretty and classy and the bed is awesome! Shopping and movie theater is close!! Nothing
The spa facilities the sandy pool The short time I was there . I wish I could stay longer
Large, beautiful property in a lovely setting. Rooms were lovely and large. Staff was helpful and professional. A quiet and relaxing stay. The nearby village was a ghost town except for three restaurants and a chocolate store. A little eerie.
ABSOLUTELY NOTHING THEY WERE RUDE, ARROGANT AND TRY TO STEAL MONEY OFF MY WIFE'S CREDIT CARD(6,831.00). THEY ALSO KEPT US OUT OF OUR ROOM WHEN WE ALREADY PAID FOR THE ROOM! WE WERE NOT ALLOWED TO USE THE POOL AND SPA BECAUSE IT WAS CLOSED EVEN THOUGH THE WEBSITE DIDNT SPECIFY. THE ROOM WASNT COMPLETELY CLEAN. WE FELL WE WERE TREATED LIKE THIS BECAUSE WE WERE BLACK. KAYAK SHOULD REALLY DO A THOUROUGH INVESTIGATION INTO THIS HOTEL AND THEIR MANAGEMENT IT FOR NO OTHER REASON, FRAUD AND THEFT!
it's not crowed, good facilities, close to Vagas strip but not so jamed. i ma not happy been charged the resort fee $22 since the Resort is incompleted. i want my resort charge refund.
My fiance and I were treated horribly. We were racially profiled. It felt like a scene from A Raisin in the Sun. They clearly do not work African-American guess to be there and they treated us that way. It only we're not giving any information about the facility the amenities but were denied access to the spa amenities when we decide to go. We were paying a resort fee and cannot enjoy anything about the resort. All the amenities closed at 7 o'clock when no one told us about this. The biggest issue is that there was an attempt to charge my credit card over $6,000 my bank stop the transaction and the only restitution was an inexpensive cheap bottle of red wine given to our room. There was a horrible customer service. Everything was tug and pull it was not a courtesy or any type of kindness. A terrible experience at Lake Las Vegas would never do it again and will file a report with the Better Business Bureau.
Beautiful location. The breakfast option at the hotel was excellent. We were sad to miss it our second night when we had to leave early for the airport. The outdoor pool and hot tub were delightful and the perfect endcap to a week long trip to see the canyons. Two double beds instead of two queens made things a bit cozy in terms of sleeping arrangements for a family of 4.
The hotel is clean and classy Charged for Resort Facilities which I did not use. The worst thing is guests have no choice in the matter. You check in , You must pay. That is terrible.
The location is relaxing but the hotel is in need of a refresh. The surrounding village need some makertkng help. Night one was fine. The next night a loud group moved in next door and began playing music late at night. Our room began to smell like cigarette smoke, so we assume it was coming through the ventilation system from another room. We called the front desk around 2:30 AM and it took 2–3 minutes for someone to pick up. The noise issue wasn't resolved nor was the smoke. We heard music and smelled more cigarette smoke later in the the morning around 10 AM. This is a non smoking property.
Pleasant atmosphere, beautiful grounds. I was there on a weekday, but there was still a nice crowd, with a miix of adults and families. Wish I could have stayed longer Casino is included in the hotels list of amenities, but it is "closed"
Beautiful location. Quiet and comfortable. A/C was poor for the heat in the summer time. Requested a new coffee pot, didn't show up. Requested additional towels, didn't show up. No hotel restaurant for dinner.
Had to wait four hours to check in. Payed for a room with a lake view and was given a room with a view of the courtyard because they must have overbooked. Was not compensated at all for my time or being given the wrong room.
I most liked the balcony overlooking the property. A fantastic view. The staff was most gracious & accomadating to all request made by me personally, & towards our conference attendees. An exceptional experience. The infrequent schedule of the airport shuttle
The resort is a high class resort regardless of the name it is under. It is excellent for relaxation winding down away from the strip. The scenery is beautiful. Landscaping is calming Nothing of significanceً
Your cleaning staff is unsurpassed. I hope they are compensated as they are the behind the scenes success to the beauty of the resort.. When I went to check out there where all sorts of extra fees. I made no room charges. I called the front desk and they removed them, I asked for an emailed copy and they sent two. One for the resort fee's which is so silly if you pay for a resort yet can't use the refrigerator, the other email was over 650.00! I went to the desk and they said it was an error? A lot of unnecessary anxiety for an error!
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
Clean, Very accommodating, courteous staff and comfortable amenities we were very pleased and would highly recommend
The hotel is beautiful and in a good location. For the money you are paying you don't get much value. Also, I expect that when I am paying this sort of price per night that when I walk the hallways to get to my room I don't have to see everyone's room service tables and left over food. I also didn't like the fact that they want to charge you 35 USD/night to rent a refrigerator. Some things should be included in the price.
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
Beautiful, romantic Italian setting hotel. Room was huge and very comfortable. 3 TVs. View was good and could see the strip. A lot of restaurants, but they were very expensive. Although there was a food court that was reasonably priced. I did like the fact that the Palazzo and the Venetian were attached and you could use the casino vouchers in either casino Would have liked coffee in the room. Most hotels now a days have a small coffee pot in the room.
Gorgeous common areas, comfortable interiors, and (importantly and uniquely for Vegas) a well-designed layout that makes accessing guest rooms easy. This is truly a huge resort complex, yet you can still get in and out of it from your room with ease. It was also easy to find adequate (albeit pricey) dining with minimal wait. There is nothing worse than having to wait forever to be seated at a restaurant in your own hotel, and this was never an issue in The Venetian. We thoroughly enjoyed it and would come back for sure. The rooms, while beautiful, are in need of modern amenities like charging ports, easy-to-access power outlets, better lighting controls, and larger TVs, just to name a few things. We stayed in a 1300 sq ft suite, and the living area was 40" or so. I realize this may sound trivial, but it's 2017 and this is a 5 star resort. Another issue we had was the relative lack of reasonable dining options. There are over 40 restaurants inside the property, but (aside from food court-type options) only a couple are reasonably-priced.
Big and beautiful hotel & suites. I did not like the fact that there is no space to put things in the fridge. Is stocked with their stuff and will charge you if you move it.
Decorations were wonderful and the room was very spacious and comfortable. Enjoyed eating at restaurant. Breakfast was really good! The entire place was very clean. Can't think of anything.
Room large, comfortable, amenities very limited, towels not overly abundent, they were rough not plush, soft Getting from one area of hotel to another difficult, finding way around was somewhat difficult. There was no hotel book which described Resturant's, where located
View room description is misleading. Only view was of empty pool. View limited view of strip. Save the $40 per night for upgrade. There at of the hotel was awesome. Will come back with standard room.
The location and inside the hotel The pool was so disgusting and dirty
Parking lot so far away from rooms
It is a nice and clean hotel The carpets in the rooms need to be updated
Clean and nice hotel in a good location. There's nice restaurants inside. The pool is crazy. We went down one day at 11:30am and there was not a free seat anywhere. Absolutely packed. Went down the next day a bit later so we expected there to be no seats available but there were towels laying all over seats and on the plants. It was very messy and disorganized. Here's a tip, instead of the staff standing around chatting where you collect the towels why doesn't one of them walk around and check for free seats and clean up the towels so guests don't have to ask every single person if the seat next to them is taken. Be careful of the surface near the pool when it's wet, if you are barefoot it can be very dangerous and slippery. I saw many people slipping over. 2 basic cocktails plus tax = $40. Ugh.
Decor is outstanding
everything but the wifi please up you wifi game!! It is one of the most important features!
Rooms were amazing The music from the night clubs in the area went until 3 am
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
Smoking in casino
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Room was older feeling for such a new hotel, and for a lesser price, vdarra or palazzo are infinitely nicer and amazing in comparison.
Great customer service
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
The staff, room, location, restaurants The elevators. ALL ELEVATOR banks are extremely slow and overcrowded. In some cases 20-30 minute wait to get to your room (or down to the lobby)!
Location is great. Staff was friendly. Price was good. Only thing I didn't like was that there was no soap. I don't Use body wash
This is a great budget hotel to stay in, the rooms were very clean and modern plus the beds were comfortable. Wonderful staff and location. I would recommend staying here Sunday through Thursday, Friday night was really crowded. This was expected for the price, the pool was small but fun, unsavory groups of frat boys walking around partying in the hallways, and very crowded elevators so crowded you had to wait awhile to get on.
great location! lots of fun things to do right around the hotel. great pool! the nook and nook express is seriously the best little restaurant ever! when checking in we were told that our booking for a non-smoking room with two double beds was a "request" and because of that, we were bumped to a smoking king room. this was at 1:00am after having stood in line for 45 mins (the self check in kiosks are a joke). we accepted our fate and couldn't argue with the front desk woman as we didn't have a copy of our hotel booking itinerary on hand. she did hold a room for us for the following day but the bad impression had already been made. after checking the booking itinerary there was nowhere on it stating that our room type was just a request and this is why i am so irritated by the whole situation. what's the point of booking of the room you want if they just decide to change for you themselves??
the hotel was a great spot to have a classic las vegas feel without paying the las vegas prices. you can enjoy nice rooms, casino, and a pool all included. the rooms were a bit small and the elevators took forever to come when called. the hotel is not a premier hotel but on a budget it is worth a try.
Room was excellent
Price for stay Wi-Fi is limited to a certain number of devices in rooms. Not a good selling point when most people travel with multiple devices.
Central location for exploring the strip by foot. Great restaurants on site. Hard to navigate inside the hotel, not well marked to get from hotel to parking garage.
Good location on the strip, 21+ only pool, decent value Expensive parking, small rooms. Found lots of gross hairs in 'clean' bed. Bathroom doors were like sliding closet doors so no privacy! Good luck with your post buffet poop!
The location was great, staff was overall friendly. To start this place is truly a maze. Waiting for the elevator was a nightmare. I feel like I spent most of my time waiting on one. I got so sick of waiting I took 20 flights of stairs down to the casino. Saturday morning between 7-8 am I woke up to a fire alarm in the hotel. Can I just say this hotel was more stressful than I imagined. I was really disappointed. I have added this hotel to my do not stay list.
Ac didn't work n staff was rude
OMG the bathroom is breath taking The pool closed too early
The room was beautiful and very well appointed. So many details that made our stay wonderful. We were so comfortable we could have stayed longer! There is nothing we didn't like about our stay. Very happy with our choice and we will definitely go back again.
Room was luxurious, clean and very comfortable. Best room I have ever stayed at.
The room was beautiful, comfortable, and clean. loved the decor and the view. The room had no fridge, microwave, or coffee maker.
Room, new, staff Nit pick- gelato serving lady who couldn't give me two flavors in a single, despite single being huge!
The beds were extremely comfortable. The resort was so very clean. Staff were so very accomodating. I would definitely recommend this property to others. Food at restaurants was great. A little far from strip, but they do offer a shuttle.
Clean rooms. Beautiful hotel. Reasonably priced. The sushi restaurant. Terrible service. Everything we ordered was forgotten. We sat there for 45 minutes with NO food. The waiter wouldn't look at us because he knew. We didn't complain but should have received an apology anyway. I don't need gimmicky all you can eat food if they're going to play hide and seek with it. I'd just rather have a normal dinner with normal service . . . And which doesn't take 4 hours. The fish was not bad though. Quite fresh and the meal was decent when it finally came. Don't pay extra for a strip view room. The strip is far far away. The view is of a small cluster of buildings in the very far distance. Their pitifully rare shuttle schedule. We get it, you want us to spend our money in the hotel. Instead we had to see friends staying on the strip, spent a lot on cabs and will probably just stay on strip next time. There's no real reason not to have more regular shuttle service with more capacity than just 11 ppl.
Overall that is what you expect from high class hotel. The only thing that we hat to change was the bed blankets, because they were made from synthetic material and were accumulating tons of static electricity.....bad for health.
Very open and clean resort and property. Food and drink options were great as well. Gym closing at 7 pm was a surprise, but not in a good way. the business center was also no open late enough for a business traveler (5 pm)
Too bad because the swimming pool
I liked that it was central. The room was clean and fairly quiet. What it lacked was coffee maker or kettle. Your forced to buy a coffee maker across the street at Walgreens or spend 20 bucks a day on Starbucks. Very smokey environment could not spend much time in the casino. Very tight machines so don't plan on gambling here. Vegas is not a good choice for Canadians right now and I would avoid it. Totally overpriced.
Convenient location Resort fees are a scam to extract money with little/no value. For the cost, the Health Club needs to be open 24/7 and have more equipment.
Central location, bathrooms were really nice, everything you need/could need is in one building.
The gym and spa were very good. The hotel staff was pleasant. The food was good. Pushy aggressive sales people at Perfume 11 caused an overall negative response. I have already told five people to avoid this shop.
Everything was great! The wait to check in was a bit slow but other than that.... my favorite place to stay! Like I said the wait to check in on Saturday was slow an there wasn't even a long line! If clerk would of just made eye contact an said just one moment that would of been nice! But once being helped she was very friendly
Good hotel and location The smell of the casino
Nothing... HOTEL .COM IS ALL LOT BETTER TO BOOK FOR ROOMS. They will not give REFUNDS.
Room Cleanliness Ease of everything Casino Bars
Location was great! Right in the middle of the strip. We were also able to leave luggage at the front, secured, before we were able to check into the room so we could go enjoy the strip! Not the cleanest hotel I have been to. Mold on the ceiling, bathroom counter wasn't cleaned very well, old dried pink/red liquid on the wall.
The location is great, close to Wynn, Venetian, Mirage. The Suite was large. $5 tables during the day for fun. TI is a cheaper alternative tot he Wynn and Venetian and lets you stay in the same area and go back and forth walking to the nicer properties. The property and our suite were pretty dated. Our suite was large, but the furniture was old and worn out. The room was really dim at night, not enough lighting and it smelled like smoke even though it is a non smoking room. The hotel does not offer any kind of pressing service, they only have dry cleaning that they send out. My clothes were already clean, just wrinkled from my suitcase. Paying for cleaning them again and waiting one full day to get them back sucked. They charged a pretty hefty "Resort Fee" but I have no idea where the resort is. All I saw after being there for a week was my room and the Casino. I never went to the pool. I was disappointed they stopped doing the pirate show in front. Also, the restaurant choices suck. Who wants to eat at Senor Frogs when there are so many top chef places next door at Venetian or Mirage? Overall, TI feels like more of a downtown property than one on the strip. If you get it cheap, it's OK.
The hotel overall was great, staff was friendly and helpful. The pool was very very small for the size of the hotel and the hotel bathroom didn't have a fan for showering.
The location and low room rates are two of the best things about TI. The pool is nice enough. The rooms are mediocre but cheap. The smoking is overwhelming in places like the casino and pool
Room was fair Building was dirty and a bit sketchy.
On our last day there, checkout was at 11am but we had the cleaning service either knocking or trying to open our hotel door since 8am. I understand that maybe most people are out of their hotel room by 8am, but we had until 11am. Either way the last time they opened our door, I was fresh out of the shower and completely naked. The cleaning lady apologized but the damage was already done. I was extremely embarrassed and I really will never again book with circus circus.
The rooms the shops The tables and the play not many people
The low room rates advertised were for cheap motel rooms a long walk from everything else. Having to upgrade to get a decent rpoom convenient to everything.
It was cheap and it wasn't a budget motel. Mattress was way worn. We were rolling off the sides because there wasn't enough support left in the thing. There was a bit of an odor in the room we never did identify. The escalator wasn't working from the midway up to the second floor. But I didn't expect too much more for $85 a night.
The front desk at check in was accommodating. The beds are comfortable. It was nice to have food options within and nearby the hotel. The sink in our room was clogged/blocked so the water took awhile to go down. The shuttle to the airport was cash only and only shuttle. Should be shuttles to the strip.
Staff was great Room smelled like damp clothes, woke up at 3am to find crickets on my bed and wife woke up at 9 am with bed bug bites all on her arms and legs. Had to pay for valet parking even tho we had a room reserved
The front desk staff was great. A lot to do. The discription was not the same as the hotel stay. I got a late check out due a flight delay which was great. I wanted to sleep in later but house keeping knocked on the door 3x before 10am. I also had th do not disturb sign on the door.
Room was nice. Rooms have no refrigerators or microwave or coffee pots. Parking was always a drag to find, tv didn't work and no one came to fix it. Everything was so expensive even water cost way to much.
Eateries on property The experience, the crowd, the noise in the room, the drip all night long in tap of tub
No free parking . Was not given the option to park for 20 mins also while I checked in. I had to drop my rental car at the airport and return in Uber. While checking out luggage services refused to get my luggage at the North End entrance which is the designated pickup spot for Uber/Lyft ( this is deliberate to force you to use cabs) . I had to carry 2 carry ons and a large check in bag from one end of the hotel to another (half a mile almost) to reach the North end . Luggage services did not provide a trolley as well. Very disrespectful of paying customers. Luggage services , parking rules
It was comfortable, and the location was great. It was nice and comfortable, until I smelled something rancid in the bathroom. The smell was coming from one of those huge National Geographic sized cockroaches. I told the front desk but all they offered to do was clean the room . That ruined my whole stay . I paid to stay somewhere nice if I didn't mind roaches in the room I'd stay at one of the many cheap motels Vegas has to offer
. The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place . The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place
The hotel was very nice with great staff. The location on the strip is great! Food was outstanding in all of the hotel eateries. Very easy access to all of Vegas either walking the strip, seeing the Bellagio fountain show across the road, or catching a taxi to see more of Vegas. Had prepaid for our room we thought and then was stuck with an unexpected resort fee upon arrival. Prices for everything from restaurants, drinks, to gift shop items are outrageous.
The hotel is beautiful and much larger than appears on the outside. The pool side area looks inviting and they do offer a spa/gym that looks agreeable but my visit was purely for business purposes this time and I was unable to use these amenities. I had dinner at Mon Ami Gabi and it was fabulous. Menu was fantastic, staff was friendly and attentive, and the food was all brought out as requested and very very good. Petite Suites are gorgeous with a nice meeting/sitting area and two bathrooms which was convenient and the beds were comfortable. Upon arrival there was a very long wait to get checked in and it seemed like there were more employees standing around rather than calling on guests to help them. They have "rapid" check-in machines that seem like a waste of space as I couldn't get it to work for me no matter how I tried. The first room I was checked into was a beautiful petite suite but had a rancid smell and upon calling maintenance and waiting roughly an hour they came in and told me there was a gas leak coming from the sewer due to a broken seal in the toilet that the maintenance guys were aware of and shocked they actually put somebody in the room. Instead of helping relocate me and my luggage they had me pack my bags and go back downstairs to wait some more so that I could get reassigned a room. My second room smelled equally as bad but like a children's pool that hadn't been cleaned all winter. Within 15 minutes I had a horrible headache and was back downstairs. They moved me a third time and offered me a small credit to use in one of their restaurants or spas. Although this did not make up for what I had already been put though (and the stress, anxiety, and headache I was now stuck with) I was running late to a meeting that I should have had plenty of time to prepare for so I took what I could and ran. I had my meeting at their French Bistro and it was lovely. My bill came, I charged it to my room, and retired for the night knowing I had a very long day ahead. After getting back to my room I realized they have no water located in the room. I was exhausted and the thought of going back downstairs was dreadful so I just went to sleep. Upon waking I found my bill and realized they had not removed the credit I was given for my previous days troubles. I called downstairs and they told me that the restaurant, although located at Paris, is not owned by Paris and therefore was not approved for the credit. I was told if I wanted to speak with somebody at the desk upon check out then I was more than welcome but there was nothing they could do for me. So back downstairs I went, again. After waiting a few minutes I was helped by a lovely lady who tried her best to understand the situation and show that SOMEBODY in that hotel cared at least a little. At the end of the day I got onto a flight to come home wondering if I could every come back to Paris for anything more than a restaurant that wasn't even owned/operated by the hotel. I travel to Vegas for business multiple times a month and would like to be able to say I would try this hotel again but I am extremely unsure at this time.
Location was great! It is hard to get to your room. Especially when you have luggage.
Bed was comfortable. Nice to have a coffee maker and a fridge. That the housekeeper didn't replace our used wash cloths. No shower cap and bad bathroom lighting.
lady at desk who helped me to check in, was the best. friendly, efficient, and knowledgable.
Very conveniently located. Excellent valet parking Main restaurant on casino floor very noisy. Unable to hold conversation.
Beautiful room. Comfortable stay. Able to use a kiosk to check in rather than wait in a long line to check in. Plus, we got to check in early! Being charged resort fees of over $30 per day. Pool is closed. We didn't use WiFi. What am I paying for? Plus only 1 of the 2 keys worked.
Very nice room. Night time registration staff was very friendly; day time not as much. We had to switch to another room because the first one we were in sounded like a strong breeze was constantly blowing, almost as loud as if a vacuum cleaner were right outside our door. They moved us immediately upon request.
its location to the airport was great There was a stain on the floor, either from juice or vomit. when we arrived in our hotel room it was still wet from trying to be cleaned up and the stain was clearly visible. The cleanliness was not the greatest. there was hair in the bed sheets. it was clear that the maids did not do their job to the fullest
some staff snell of smoke everywhere. prices of small items, [like water], no pay out in gambling, agree of rooms eqipment and furniture, operability of safe, could not get a cup of hot water from Starbucks,
Clean and good sleep.. Nothing..
Easy access to strip They had Roaches, That's the only thing we didn't like
Gym, Tournament of Kings, comfy bed Pool not that clean & not open long enough. Room could have been more thoroughly cleaned. Shampoo, soap could be better quality.
It was clean and comfortable and located right on the strip. It was a little rundown.
Absolutely nothing. I will never stay at this hotel again. The serviceawas awful. The rooms were dirty and has a horrible smell. They sell you into upgrading the room and give you something worst than what you had. Never again
? When I arrived there were 300 people waiting to check in and even though there were like 15 check in stations only 3 people helping. 2 hours later when I got my key and got up to my room my upgraded king was not upgraded at all nothing special nothing different to include no fridge and an old TV with a very bad picture. It's just a hotel nothing special
Shower. Clean. Nice bed. Room had a view of the parking lot 2nd floor, disappointed. There was a loud rumble equipment noise all night, maybe air conditioning unit outside the window. No literature on Strip in room.
Very poor customer service. From the moment we arrive. Customer service at the frint desk was poor and rude.
Resort fee is way too high for what's offered. Way!! And they nail you for 8 dollars a day parking. Such a rip!
Proximity to the strip was great. Beds were great. Outdated. Was here for the basketball games.....Sports book employees seemed not to be happy. Had to make hundred dollar bets to get a drink ticket. Beers by the sports book were $9.50. ridiculous.! Probably will not stay again because their are better values out there.
Hidden resort fees they tacked onto a prepaid stay. Added $180 to a stay that i purchased online. Rip off.
Room was large with a comfortable bed. Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.
Well taken care of. Excellent bar tender -- Tina. Clean rooms. Nice pool. Food at the restaurants, anything from the stores, drinks at the pool were all way over priced. Considering the money they're making from the gambling and shows, everything was easy over priced. Allthough, I think the strip had gotten very expensive. It's not the old Vegas...
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
Restaurants, roller coaster, nice shower. Noisy despite being on 30th floor, unhealthy air, pay for parking, crowed pool, no frig.
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
They had my booking dates incorrect. I was scheduled to stay there from june 15-20th. When i got there they told me i had booked it for july. I was able to find the itenerary and show them to correct dates. I also paid 200.00 for what they said was a deposit, and would get back as long as there was no damage to the room. But when i checked out. They said it was hotel fees and i would not get the money back. Very misleading
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
Ok room and facilities Hidden resort fee charged to every customer
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
Staff was quite pleasant and seemed genuinely interested in our experiencing a nice stay at The Palazzo.
The room was pretty and our cleaning ladies greeted us everyday and were really super friendly. For the price, we would've preferred a nicer view....when we booked it led me to believe we would have a view of the strip but when we got there, the front desk said they may not even have the Bella Suite at the Palazzo available. It was confusing. They finally made one available... but honestly this hotel is way too expensive. Not impressed. And that's sad...
Check in was very easy. Food and drinks are very expensive.
The hotel lobby is gorgeous. The rooms were nice and tidy. Overall, a good place to stay.
Rooms, pools, workout room were all good. Delays in checking out, skeleton crew, trying to charge another 40 bucks per teenager in top of the pricey resort fee. Gouge
The room was very spacious and clean. The bathroom was clean as well. Roomservice were fast and most of staffs were nice. Overall it was very clean and cozy. Somehow the security alarm went on at 5am while we were sleeping. It was very annoying and wasn't pleased with that. When I checked out I mentioned that to the staff. she told us that it was just the security alarm and acted like it is just nothing. Besides the alarm thing, other things were okm
I loved the size of the suites and the comfort of the room. It was the perfect size for my group. The cleaning lady did not come in to clean when we asked her to come back after we left. She did not come back to later in the evening and she did not do a good job of cleaning.
Location, casino, upscale The bed and pillows horribly uncomfortable for a 5 star propert
Free parking was lovely! And so many great restaurants and shops within walking distance!
Complimentary water , coffee and wifi not provided
The room was soooo beautiful and large and had a great view of the strip. There wasn't anything we didn't like. It was fabulous.
Staff very professional and helpful, room neat and clean Noise of cleaning near our room in the morning, can't sleep in or nap mid day, but it wasn't really that bad, I know they have a job to do
Didnt get my room cleaned by the staff during my stay.
I liked the fact that our room did not smell like cigarette. I like the comfort of being able to use the monorail from the hotel. However, the room was "basic!" I was expecting the room to have some luxury. For the amount of money spent on that room I was expecting more. I dislike the fact that we were billed $10 per day for parking. Our room keys continusly gave us problems. They wouldn't open our room or did not work at the parking garage.
The staff I got a extra 139.00 charge to my card credit from the hotel. I contacted the hotel and no one could tell what the extra charge was for. I asked to have it to be removed and as of this morning, one week after we left nothing has been done.
Great location, right on the strip with easy parking access, helpful staff and fine dining. The events I was there for where in the Grand, so it was just a short walk to them from the room. Great A/C, so important on a triple-digit temp weekend and powerful shower. Some mold in the shower stall and peeling stall floor material, security card readers on the guest wing were not working, so anyone could walk right in. long walk from room to parking, but that's pretty much all of the big hotels. The room was a bit less than luxurious for the price, but I was paying for location anyway.
Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.
Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.
I cancelled my reservation yet im asked for a review, pretty stupid but hey someone like stupid reviews. who knows, I did not actually stay there I cancelled my reservations.
I liked the overall feel. The staff in every area is great. I felt that they were way overcharging for all the extras such as food. Also, the restaurants had very limited hours.
Clean and well maintained Hidden resort fees included at the end
Great location, friendly staff Room smelled bad, carpet and walls were dirty
The restaurants were delicious, the hotel is huge, and the staff were great. The pool complex is awesome, and the lazy river was very fun. Highly recommend Morimoto's restaurant and the new Crush. Resort Fee: This needs to go away. Our room did not have a mini fridge or a microwave (kind of annoying). A little on the small side.
Parking is not included and a surprise extra cost. Starts your trip bad.
From the second you enter the building you realize that it's a 5 star hotel and casino. There are multiple pools and the rooms are very nice and spacious. The gambling floor is ample as well as the shopping and food options. I'm not sure I could ask for anything more. I highly recommend!!
The rooms are some of the best in Las Vegas. The motorized drapes, light controls, etc are over the top. Beds are very comfortable. Food in restaurant was top quality. Check in process is one of the WORST in Vegas. I am not sure if its their infrastructure, software or process but I waited in line for over an hour. What I also observed is the clerks have a book with pictures of the rooms and it seems like they are trying to up sell larger rooms. When you are dealing with a lot of foreign guests with a language barrier, this process takes significant time. Literally, some guests were at the desk for more than 15 minutes for check in process. I like hospitality but having long conversations explaining everything about the hotel and Las Vegas in general need to take place at the concierge. Not sure if I will subject myself to this again. Beverage service in Casino very very very poor. Had 8 in our group at Black Jack table and could not get service. When I tried to go to the bar and BUY drinks, they would only sell one drink per person standing there at the bar. Dumbest thing I ever heard. After remembering this, I am sure I will NOT subject myself to this again. No more Wynn for me.
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
The Wynn is always the best.
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
The rooms are REALLY nice and clean. Even if your a guest of the hotel you pay $18 Valet. The parking valet is too busy and takes so long to park and pick up your car.
Loved the outside coming in. Lovely decor and rooms modern and spacious. Bed super comfortable. Loved the waterfalls and teppanyaki restaurant. Great customer service. Smoke!
Went to vegas didn't have a room went to a casino to get a room pretty expensive so I looked online and found the wynn at a good price. First time staying there ot was very nice inside and out. rooms are great would like to stay there again. Thanks Maybe just getting asked for the card every time went back to the room although I can understand why o well
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER