6.0
Cons:Be transparent about rates and charges.Reviewed Sep 13 2020
review from![kayak]()
2.0
Pros:They said there was a car that I booked.Cons:Actually having the car I booked. Could have answered the phone when I called.Reviewed Sep 12 2019
review from![kayak]()
6.8
Pros:The car was very clean and comfortable.Cons:The Hertz agent was not available when I arrived to pick up the vehicle, and when she finally came to the front desk, she did not print a lease agreement or show me to the car; I had to walk across the street and find it myself.Reviewed Aug 26 2019
review from![kayak]()
9.2
Pros:Customer service was excellent! I made an error on my reservation and the counter agent was extremely helpful and changed my reservation. Not only was he efficient, he was very personable! Location was convenient.Cons:Nothing!Reviewed Oct 13 2018
review from![kayak]()
2.0
Ridiculous depostPros:nothingCons:The fact they slapped a $200 deposit on an insured car and would not take anything but credit card for it. I know this is common practice with rental cars but it is absurd and inexcusable. A customer who pays for insurance shouldn't have to deal with an unannounced last minute addition to the cost.Reviewed Jul 13 2018
review from![kayak]()
10.0
Perfect jobPros:It is easy and professional to obtain a rental car as needed. Excellent job!Reviewed Dec 19 2017
review from![kayak]()
8.0
GoodPros:No line when I picked up so I got the car quick. It was the car type I asked for, the car was clean and full of fuel.Cons:Car vaguely smelled of cigarettes.Reviewed Aug 1 2017
review from![kayak]()
10.0
Pros:In airport desk and pickup, fast, courteous desk service, nice vehicle.Cons:Nothing, all good.Reviewed Jul 22 2017
review from![kayak]()
4.0
They dont stay open late enoughCons:flight was delayed and they could not accommodate me after i was told that they would wait for my delayed flight to come in at 11pm, So then he just gave me to avis because they waited for me and stay open later. I will not take Hertz again when i fly.Reviewed Jul 14 2017
review from![kayak]()
10.0
Easy-Peezy, Lemon-SqueezyPros:Easy pick-up and drop off, and the clerk even waived most of the under 25 fees. I did purchase the additional insurance since I was switching insurance companies at the time. Put 1600 miles on the car, no issues, was clean - 10 / 10 - would recommend.Reviewed Jun 21 2017
review from![kayak]()
7.6
Cons:I think you should give written information about what to do when you bring back the car, when you pick up the car. I had to leave the airport to get gas and take the car to a different location than where I picked up my carReviewed Feb 25 2017
review from![kayak]()
10.0
Pros:Convenience and ease of checking in and out.Reviewed Jul 7 2016
review from![kayak]()