Pros (+) No breakfast, restaurant not open. Bed not comfortable for me.
3 stars
Hilo Hawaiian Hotel, Trademark Collection by Wyndham
Photos of Hilo Hawaiian Hotel, Trademark Collection by Wyndham
Overview
The Hilo Hotels Castle Hilo Hawaiian Hotel is located on Hilo Bay in a tranquil location with views of Mauna Kea Peak. The hotel is only a few minutes outside of Hilo and offers modern and spacious accommodations. This 3.5-star centrally-located establishment is less than a mile from Hilo International Airport and 44 miles from Kamuela Airport. It offers 286 guest rooms and suites, many with a view of the ocean.
This hotel is a full-service establishment that boasts a 24-hour front desk, and activities desk, accessible guest rooms, and apparel and boutique shops. There is a concierge desk, a convenience store, a gift shop for souvenirs, and high-speed wireless Internet throughout the property. The hotel offers an oceanfront pool, parking, meeting space, and hosts live music events on occasion. Laundry and dry cleaning services are also available.
The rooms guests can stay in at the Hilo Hawaiian Hotel has lots of amenities such as a phone, hairdryer, iron and ironing board, and refrigerator. An air conditioner, flat-screen television, private balcony, and coffee maker with Hawaiian coffee are also provided. Those in one-bedroom suites can also make use of a kitchenette and microwave.
Guets will find a huge variety of cuisines at the restaurants near the hotel whether stopping at Restaurant Kenichi, Moon & Turtle, Café Pesto, Suisan Fish Market, or Ken’s House of Pancakes. There are also many activities to take in like laying on the black sand beaches, visiting the Lyman museum, trying the Hamakua Scenic Coast Drive, or spending time at Hawaii Volcanoes National Park.
Latest deals for Hilo Hawaiian Hotel, Trademark Collection by Wyndham
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Hilo Hawaiian Hotel, Trademark Collection by Wyndham
- Snorkeling
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
Things to do
- Beauty salon
- Gift shop
- Fishing
- Golf
- Snorkeling
Services and conveniences
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Air-conditioned
- Smoke alarms
Kitchen
- Refrigerator
- Coffee machine
- Microwave
- Kitchenette
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Designated smoking area
Dining
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
- Vending machine (snacks)
Bathroom
- Hairdryer
- Toilet
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
General
- Family rooms
- Telephone
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Alarm clock
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Hilo Hawaiian Hotel, Trademark Collection by Wyndham
7.7
Good
2554 verified ratings
Wonderful
1001
Very good
573
Good
471
Okay
181
Fair
129
Mediocre
79
Poor
120
Summary of reviews
Guests say
Guests appreciated the hotel's great location and friendly service, but many expressed dissatisfaction with hidden fees, cleanliness issues, and noise disturbances. The overall sentiment reflects a mix of positive experiences overshadowed by significant concerns.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
7.7 out of 10
1258 reviews
7.8 out of 10
144 reviews
8.2 out of 10
62 reviews
7.8 out of 10
16 reviews
All reviews
Pros (+) The view was amazing
Cons (-) The rooms need a little help. Paint was chipping off the door frames, air conditioner was loud, lanai needed to be pressure washed. The location was good except for an abandoned lot next door that looks haunted
Cons (-) It was very close to the airport which is convinent for travelers, our suite didn't have waterfront view but has a nice tropical garden view to it. Over all it was very nice, but I wish they would have more small appliances inside the rooms such as microwaves.
Cons (-) cockroach in room and bedbug bites on my legs
Pros (+) It was a very clean hotel room. Comfortable settings.
Cons (-) I did not see anything that I did not like.
Pros (+) Nice staff
Pros (+) The really nice and welcoming greeting of aloha from the tall young man at the front desk. I wish I could remember his name, I believe it was a hawaiian name, he really made my stay as well as my other family members rooming on different floors right at home.
Cons (-) Lack of parking spaces, and longer valet service.
Pros (+) The staff was nice. The room just o.k.
Cons (-) The room was tiny and for the price was a bit of a rip off. The balcony didn't lock. One of the smallest rooms I've stayed in and the bathroom reminded me of a hotel 6.
Pros (+) The food at the restaurant was good.
Cons (-) There were too many cats running around near the property.
Pros (+) Wonderful setting with water views Excellent restaurant
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers spacious accommodations with modern amenities, an oceanfront pool, and live music events on occasion. Guests can also enjoy a variety of cuisines at nearby restaurants and engage in activities like visiting the Lyman museum and exploring the Hamakua Scenic Coast Drive.
Is parking available at the hotel?
Yes, the hotel offers plenty of free parking for guests, providing convenience and ease of access during their stay.
How is the food quality at the hotel?
Guests can find a huge variety of cuisines at the nearby restaurants, and the hotel's own restaurant offers good food. However, some guests have mentioned limited breakfast options and average food at the hotel's restaurant.
How is the cleanliness of the hotel?
The hotel provides clean, spacious, and comfortable rooms with large balconies and great views. However, some guests have mentioned issues with cleanliness, such as bird droppings in the parking area and worn-out carpets.
What can guests expect during their stay?
Guests can expect a great location near Hilo Airport, friendly staff, and convenient amenities such as free internet and a beautiful view of Hilo Bay. However, some guests have mentioned concerns about the hotel being a bit dated and experiencing issues with cleanliness and staff service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Consider Nearby Attractions
The hotel is conveniently located near Coconut Island Park, Liliuokalani Park and Gardens, and the Hilo Farmers Market, providing guests with easy access to local attractions.
Check for Cleanliness
Some guests reported issues with cleanliness, including mold in rooms, dirty carpets, and a few maintenance issues. It may be advisable to check recent reviews for cleanliness concerns before booking.
Be Mindful of Noise
A few guests mentioned noise disturbances, such as construction during the day and disruptive behavior by other guests. Light sleepers may want to consider this when choosing a room.
Explore Dining Options
While the hotel does not offer breakfast and some guests found the on-site restaurant expensive, there are several dining options nearby, including Restaurant Kenichi, Moon & Turtle, and Café Pesto.
Take Advantage of Free Parking
Guests appreciated the availability of free parking on-site, which can be a significant benefit in the area.
Consider Room Amenities
Rooms come with a range of amenities, including a balcony, air conditioning, and a coffee maker with Hawaiian coffee. Guests may want to confirm the availability of these amenities when booking.
Be Aware of Resort Fees
Some guests expressed dissatisfaction with the resort fees, so it's advisable to clarify the fees and what they cover before booking.
Enjoy the Oceanfront Pool
The hotel offers an oceanfront pool, providing a relaxing spot to unwind and enjoy the beautiful surroundings.
Accessibility Features
The hotel provides accessible rooms and features, including roll-in showers and increased accessibility, catering to guests with specific needs.
Location
71 Banyan Drive, Hilo, The Big Island, HI 96720
What's nearby
- Banyan Drive179 yd
- Liliuokalani Park and Gardens0.3 mi
- Wailoa River State Park Hawaii0.9 mi
- Panaewa Rainforest Zoo1 mi
- S. Hata Building1.3 mi
- Palace Theater1.4 mi
- Kamehameha Hall1.4 mi
- Volcano Block Building1.4 mi
- Hilo Masonic Lodge Hall-Bishop Trust Building1.5 mi
- East Hawaii Cultural Center1.5 mi
- Federal Building United States Post Office and Courthouse1.5 mi
- Haili Church1.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: TA-189-318-3488-01
Essential information about Hilo Hawaiian Hotel, Trademark Collection by Wyndham
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | May | $213 | $243 |
Cheapest month to stay with an average 16% drop in price. | Most expensive month to stay with an average 101% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Hilo Hawaiian Hotel, Trademark Collection by Wyndham
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.6 | 1.4 mi | Hilo Intl | 1.8 mi |
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