Everything was fine
4 stars
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Photos of Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Overview
The Grand Naniloa Hotel Hilo offers 388 modern guest rooms that offer bay, ocean, or harbor views in the heart of Hilo, Hawaii. 180-degree views of Hilo Bay and Mauna Kea are plentiful at this waterfront hotel, which also features an outdoor terrace for dining in the on site restaurant and 10,000 square feet of meeting and event space. There is also a nine-hole golf course on the property. Guests have access to bike rentals, paddle boards, kayaks, and snorkeling equipment during their stay.
This hotel also offers a lobby bar and a bayside gazebo that is ideal for destination weddings in Hawaii. There is a state-of-the-art fitness center available for guest use and guests enjoy two complimentary cocktails or beverages during the day in the lobby bar. The resort offers complimentary valet or self-parking, 24-hour front desk services, an activities desk, and a business center. The Grand Naniloa Hotel Hilo also has guest laundry facilities. Entertainment can be found at Willie K’s Crown Room.
All of the guest rooms at this hotel feature Hilton Suite Dreams beds, high-tech ports and plenty of outlets, and floor-to-ceiling windows. Select rooms feature private balconies overlooking the ocean. There are accessible guest rooms and facilities at this hotel, as well. All guest rooms feature king or queen beds with in-room coffee, flat-screen TVs, a desk, microwave, refrigerator, and updated bathrooms with tub/shower combos and deluxe amenities. Plus, the resort is just minutes from the Hilo Farmers Market, Akaka Falls State Park, and the Hawaii Volcanoes National Park, as well as a number of shops, museums, and restaurants.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
- Snorkeling
- Outdoor pool
- Beachfront
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Things to do
- Gift shop
- Hiking
- Eco tourism
- Bicycle rental
- Fishing
- Golf
- Canoeing
- Cycling
- Scuba diving
- Diving
- Snorkeling
- Water sport facilities (on site)
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Dining
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
General
- Beachfront
- Family rooms
- Sea view
- Slippers
- Telephone
- Storage available
Parking and transportation
- EV charging station
- Parking
- Valet parking
- Private parking
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Bathroom
- Shower
- Hairdryer
- Bathrobe
Outdoor
- Terrace/Patio
- Balcony
- Garden
Media and entertainment
- Radio
- TV
Laundry
- Laundry facilities
- Laundry service
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Pool
- Outdoor pool
- Pool with a view
Bedroom
- Alarm clock
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
7.2
Good
1501 verified ratings
Wonderful
561
Very good
278
Good
274
Okay
128
Fair
115
Mediocre
54
Poor
91
Summary of reviews
Guests say
Guests appreciated the beautiful location and good value for the price, highlighting the friendly staff and well-maintained facilities. However, many expressed dissatisfaction with the service quality, particularly at the restaurant, and noted issues with cleanliness and amenities like the pool being closed or under maintenance.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
6.8 out of 10
726 reviews
7.5 out of 10
124 reviews
8.3 out of 10
19 reviews
8.7 out of 10
2 reviews
8 out of 10
11 reviews
All reviews
Pretty basic resort. They have a nice pool by the coast. No beach. Just a rocky coastline. Small resort. It’s more of a landing point to explore different things in Hilo. Might be better off just staying in an airbnb for extended stays beyond 3 days.
Incredible setting and views. We loved the big Island and our base here in Hilo. Staff was friendly. Restaurant lacked kids meals despite lots of families. Property needs a paint job and is aging but in a changing tropics sort of way. The good way outweighs the less than perfect. Great music in the lobby and relaxing atmosphere. So close to waterfalls, volcanoes , black sand beaches and more.
Location of the hotel was great. But the staff needs more customer service training, the bed sheets were not clean, and the room had aunts. They only had one towel in the room.
Pros (+) Friendly service and extremely accommodating!!!! We had a wonderful staycation!!!!
Cons (-) As someone who works in the luxury hotel industry I have no suggestions or recommendations!!!! We were very pleased with our stay and will be returning!!!!
Pros (+) Beautiful setting, friendly staff. Valets were top notch!
Cons (-) Facility is older and not well maintained. Lobby furniture was stained.
Pros (+) I’ll start with the positives. The hotel was clean, friendly receptionist and an easy check in. But the parking was a nightmare. There isn’t nearly enough space for everyone so you end up having to park a ways away from your car, the elevators are slow, the toilets in your room look like something from a public restroom and are super loud and the restaurant doesn’t have very good food and the help...
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Pros (+) Awesome location on water front.. We were able to get prechecked and on request, got a couple of hours extension at no charge..
Pros (+) The staff was very polite and attentive.
Cons (-) There was some construction going on outside and nothing was mentioned before hand on your web site. Had I been informed before hand I would have requested a room away from the noise or booked another hotel. (Maybe that's why nothing was said.)
Pros (+) Clean feel
Cons (-) NO VALET AND NOT ENOUGH PARKING. Huge flaw. Makes no sense
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a nine-hole golf course, bike rentals, paddle boards, kayaks, and snorkeling equipment. Guests can also enjoy two complimentary cocktails or beverages during the day in the lobby bar.
How is the food quality at the hotel?
The hotel offers very good food at the restaurant, and guests can enjoy live entertainment in the lobby/bar area.
What can guests expect in terms of cleanliness?
The hotel provides clean rooms with good thick towels, and guests receive warm chocolate chip cookies at check-in. However, some guests mentioned that the hotel is aging and may need a paint job.
Is valet parking available at the hotel?
Yes, the resort offers complimentary valet or self-parking, and valet service is included in the resort fee.
When is the best time to visit the hotel?
The low season is in May, and the high season is in December. Guests can enjoy the hotel's 180-degree views of Hilo Bay and Mauna Kea, as well as its proximity to attractions like the Hilo Farmers Market, Akaka Falls State Park, and the Hawaii Volcanoes National Park.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the bay, ocean, or harbor comes highly recommended.
Take Advantage of the Water Activities
Guests appreciated the complimentary access to bike rentals, paddle boards, kayaks, and snorkeling equipment. Make sure to utilize these amenities for a fun and adventurous experience.
Explore Nearby Attractions
The hotel's proximity to attractions such as Coconut Island Park, Liliuokalani Park and Gardens, and the Hilo Farmers Market makes it convenient for guests to explore the area. Plan a visit to these nearby attractions for a memorable experience.
Consider Room Selection Carefully
While some guests enjoyed their rooms with ocean views, others encountered issues such as room odor. It's advisable to carefully consider room selection based on guest feedback to ensure a pleasant stay.
Check for Special Events
Guests enjoyed live entertainment in the lobby/bar area. Before your stay, check if there are any special events or performances scheduled during your visit to enhance your experience.
Be Mindful of Resort Fees
Some guests mentioned that the resort fee included valet parking, but others found it overpriced. It's recommended to clarify the details of the resort fee and its inclusions before making a reservation.
Plan Dining Options
While the hotel restaurant received positive feedback for its food, some guests found it expensive. Consider exploring nearby dining options as well to have a variety of choices during your stay.
Stay Informed About Maintenance
A few guests noted maintenance issues such as slow elevators and worn-out areas. It's advisable to inquire about any ongoing maintenance or renovations to manage expectations during your stay.
Take Advantage of the Fitness Center
The state-of-the-art fitness center received positive feedback. Guests can make use of this facility to stay active and enjoy the views while working out.
Consider Transportation Needs
Some guests found the non-valet parking to be inconveniently located. If you plan to use your vehicle frequently, consider the parking options available to ensure convenience during your stay.
Location
93 Banyan Drive, Hilo, The Big Island, HI 96720
What's nearby
- Banyan Drive319 yd
- Liliuokalani Park and Gardens0.3 mi
- Wailoa River State Park Hawaii1 mi
- Panaewa Rainforest Zoo1.1 mi
- Kamehameha Hall1.3 mi
- S. Hata Building1.4 mi
- Palace Theater1.4 mi
- Volcano Block Building1.5 mi
- East Hawaii Cultural Center1.5 mi
- Hilo Masonic Lodge Hall-Bishop Trust Building1.5 mi
- Federal Building United States Post Office and Courthouse1.6 mi
- Haili Church1.6 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: TA-126-334-1568-01
Essential information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Low season | February |
|---|---|
High season | April |
Average price (weeknight) | $280 |
Average price (weekend night) | $298 |
When to book a room at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 6.7 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Hilo Intl |
Distance to airport | 1.7 mi |