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Our booking was incomplete upon our arrival but, with a little time, our concerns were professionally handled and as a result we had an extremely comfortable stay.
Staff were fantastic, and the new Restaurant had a great seafood platter. Suite room was very comfortable and handy for city access, right across the road for adventure cruises.
The location of the hotel was the best. Swimming facilities were neglected, it did not appear very clean and most of all the whole area was very cold, no heating in the room, it felt like being almost outside, especially in August, it discouraged us from swimming despite the fact that it was the main reason of choosing the hotel.
Spacious room, all the expected amenities.Room had a work desk which was a bit wasted on us as we were on holiday. Everything worked ok. The hotel is well located to the city centre and the sea front. Tv, although in good working order, looked a bit dated. Perhaps the hotel should invest in flat screen, wall mounted tv'S.
Only stayed one night but the service was great.
The hotel was lovely. Nice and central to all the events going on over the weekend and the city centre for shopping. The pool was lovely and In can't wait to stay again! The complimentary newspaper at the door when I woke was a nice touch as well.
Convenient to conference
Very central and within walking distance from CBD Parking garage entry can be improved. Had no indication where to put my access card in. Would help to have a flashing light such as at ATM's
Location was a key to my stay, and i usually stay at a nearby hotel that was booked out so staying at the Grand Chancellor was a pleasant alternative
The captivating and entertaining harbour views, the exceptionally thoughtful and friendly staff, as well as the delightful and comprehensively varied full buffet breakfast and efficient room service. The 2 day parking charge relating to a 1 night stay. However, this is a minor issue.
Staff were so friendly and the facilities offered were great. Great location for walking to the wharf or the city.
Good ,clean, easy to find and the staff were friendly. Very comfortable stay overall.7/10.
We had a wonderful studio room for 4 nights overlooking views of Mt. Wellington, the city, and the harbour. The room provided us with lots of space, cooking facilities and a very relaxing environment. We rated it as our #1 city stay in Australia.
Excellent location - close to city centre. Good facilities - chosen because of gym access
Very friendly and welcoming - very good standard of fittings and equipment in room
Location. Parking for a resident was difficult. Excessive noise during the small hours.
Very quiet was our Apartment #612 and very clean. The Best feature was the separate WC facility. Good idea. Walking distance to waterfront and city. Excellent stay second time around. *****
No hair dryer
The main aspect would be the customer service side of things - ie, when we arrived, although both desk staff were busy, they acknowledged us so that we were not left feeling "invisible". Desk staff were also very helpful in ringing bus transport/transfers etc which was much appreciated.
Staff was polite. We found the studio apartment room to be drab, underwhelming and uninspiring. Definitely not worth the cost. Rooms and fixtures are dated. It was not a pleasant room to spend time in. Bed was fairly hard, linens were nothing special. Shower was broom closet size and difficult to turn around in.
It had everything you needed all contained in a studio apartment Our room was facing the street so was very noisy.
Quiet and rooms were very clean
Convenient to all amenities,the room was wonderful,quiet&better than expected.
Easy efficient breakfast arrangements
It was within walking distance to all things in the city, very comfortable and great value for money.
Deluxe rooms are spacious with the extra dining/loungeroom Was expecting a modern room and it was old and rundown, for the money I was disappointed. The spa was only half the size of a normal bath as well so had to sit up in it... Expecting a spa in a deluxe suite to be able to relax in and layback.
Location, service I would like to see a fan to ventilate the bathroom(toilet)
Location. Close to city and shopping. Comfortable and clean room. The loss of the carpark next door! Having to pay extra for valet parking. Not being able to access my car easily without going through reception! Noisy guests in early hours of morning. A school formal that blocked up the hotel foyer and valet parking area right on dinner time when guests were trying to move in and out of the hotel!!! There was also a tour bus parked in this area! Crazy!!!
Good breakfast buffet served from 6.30am. Plenty of space in the room. Friendly staff.
staff are good and helpful location is not so great
Staff were helpful and it was quiet. Our room smelt of cigarets.
great value mini bar, surprisingly classy rooms & facilities, friendly & helpful staff. some traffic noise on 5th floor
Very pleased with the food provided and the helpfulness of the staff and their interest in offering advice when requested. The outside traffic, but you can't do anything about that and we had no real problem with it.it
Nice hotel central to Hobart. Cheap and comfortable.
We were happy with all aspects.The dining room value for money and quality of the evening meals. The dining room staff were very helpful and gave an honest accurate assessment of the hotel. I felt they were an asset to the hotel and should be appraised. I was a bit concerned about parking but found a spot on each occasion.
Easy access to harbourside and CBD, restful.
Convenient, quiet, easy access to city shower - impossible to control water temperature - either too hot or too cold . Need additional parking
great location at reasonable price. Friendly & helpful staff and clean rooms. older style hotel with minimum facilities
The hotel is central located restaraunt and mini bar prices are very resonable. the rooms are very comfortable and staff are very helpfull.
Strategic location & free car park
Well mannered staff. Comefortable rooms. Dining is excellent value.Note, we used to stay at Wrest Point - you do it equally as well.
Location - it was in the heart of the city and walking distance to the harbour-front, Salamanca Place which made it very convenient. View from the windows - from the 4th floor we could not see outside because windows were either facing skywards, or they were at waist level and we had to crouch to look outside. Even then, the view was blocked because building features where right in front of window. Also TV's were old tube style - in this day and age we expected to have at least a 42" flat screen....
The location and comfort of the apartment including the size and self catering facilities. There was only one mirror in the whole apartment and also the lack of sheer curtains on the windows which would have been helpful with privacy. Our apartment faced houses across the road which were on the same level.
A beautiful carefully renovated building, with a lovely ambience, and friendly and relaxed staff.
I loved the traditional decor and the old world charm
Convenient to central Hobart and sights
the staff went above and beyond to make my stay great. so friendly and helpful in every area. carparking was short, but they did give me alternatives which was great
The location. The open fire in the lounge. The air conditioner in our room was inoperative.
We enjoyed the location of the hotel because it was very easy to get around. I felt the word "superior room" was very over rated, I felt like it was no more than a standard room. The mat in the shower/bath was discusting I would expect to see that standard in a hotel in the back of Australia. The cups were not washed and someone had used the sample bottle of moisturizer and put it back. The tables in the foyer had definetly not been wiped down for quite a long time as there were glass marks and dirt all over it which was very obvious when the light was on it.
The staff were excellent and the hotel was interesting. The room was very comfortable.
Staff were very helpful. I arrived at around 8:45 pm, and I was told that the kitchen was closed.
Great location. Can walk to shops and wharf restaurants. Airport shuttle and Hop On-Off bus stop close by. Excellent breakfast included. Large bath area. Taxi stand in front. Friendly staff. We would stay again. The bed room area a little congested but manageable. Would stay again.
other than the free breakfast, there was nothing good the whole place looked dodgy. the room has a musky smell. the pillows if you look inside is all yellow, old and dirty. the lighting wasnt good. the receptionist had no idea how the wireless internet works. and there was a housefly in the room! what you see on the photos is not what you get.
Central easy to get to in the city clean sheets good breakfast
Excellent breakfast.Near to town, but very quiet.Staff very polite, and helpfull. On the side of the building where I slept, was a noisy generator, which kept switching on/off every 7mins and ran for 5mins all day/night. Staff tried to change my rooms, but fully booked! I am a very light sleeper.
very good breakfast
The Continental Breakfast
The location is convenient- a short walk to the city and an easy walk to Salamanca. The toilets and showers are mixed male and female and they are fairly sketchy at best. There is no kitchen or TV room or general meeting area exclusively for people staying in the hostel. The dorms are mainly mixed - there is a fenale dorm but no male only dorm. The hot water is difficult to regulate in showers - I was cold in summer, I can only imagine gow cold it is in winter.