Hilton Garden Inn Waikiki Beach

Location

Cleaning schedules. We didn’t know what time they would come by to clean because it changed everyday. Sometimes we were in the room and house keeping would knock and shortly after would enter without hesitating.

The location was great for us as it was only a short walk through 2 arcades/ hotels/streets to get to the beach. The buses came along the same street the hotel was on if you needed to use public transport. There were lots of great places to eat very close by.

The hotel took the whole payment out of my credit card at the time of booking ( which was 2-3 weeks before we got there).The rooms beside the lifts are noisy and you can hear the lift go up and down when it is used at night.

The hotel location was very central to Waikiki Beach so restaurants, shops and the beach itself were easily accessible.

I had reserved a partial ocean view room. Based on pictures provided by the hotel, it was essentially an ocean view room with a “partial” designation because the ocean view was a little blocked by other buildings. I went ahead and booked the room since I was fine with the “partial ocean view” but the room I got was a city view room. I asked the front desk if there was a misunderstanding but her response was that the city view room I receive is actually considered to be a “partial ocean view” room (keep in mind that the city view rooms have the exact view of the room they gave me). I told her that this is not what I booked and would like to placed in an actual ocean view room. I was then told that no other ocean view rooms were available. The solution was to provide my party with breakfast vouchers. Although it was a nice gesture, it doesn’t make up the fact that I paid a couple hundred dollars for the ocean view. If I had known this was the case I would’ve just reserved a city view room for a cheaper price. The receptionist even told me that the sales department purposefully does this to make more money. This is false advertising!