Hilton Grand Vacations at Hilton Hawaiian Village

The location and the view was good. no cork screw in the room; you need to go to front desk to get you wine opened and Starbucks closed super early.

Many type of restaurant, pool and shop. If possible, more smoking space would be appreciated.

The Accommodation Knowing we had five in the room there was not any blankets or sheets for the extra bed

I was pleasantly surprised with the suite.  I knew it was Hilton and would live up to its name, but I never expected the size and beauty of what we got.  There were 5 of us so we needed space.  So I opted not to take the standard hotel route and go with a suite. It was more than that. It was an apartment!  2 full bedrooms, two baths, a spacious living room, dining room, and a full kitchen.  There was also free laundry room nearby. All was a part of a huge vacation complex right on the beach with multiple pools.  Close to most amenities our adult children wre able to entertain themselves without needing to use the rental car. The hotel staff were very nice. The only complaint wad was there was something that kept biting my daughter and we narrowed it down to the room.  Even though they did come change the sheéts, she was still getting bit each day.  Other than offer their condolences they did not admit fault, nor any compensation to amend for the problem.   We didn't press the issue.

The grounds were stunning and made you feel you were in Paradise, unfortunately our room was tiny and only had 2 small windows so felt quite dark and dingy. We had booked a king bed but got given 2 doubles, when we tried later in stay to change or upgrade was told not possible as both Grand Vacations and Hotel fully booked out, saying that it did not seem crowded, was always able to get pool loungers and restaurants not busy

nice view. excellent staff. would recommend. staff goes out of it's way to meet your needs.

Location is great, and the staff are friendly. The best of all is the village, which is so self-contained, we can easily find things to do ... eating, shopping, playing ... without leaving the hotel grounds.

The Lagoon Tower was great and the staff very friendly. It would have been easier to check in if we knew the Tower we were in ahead of time.

We really enjoyed our time there. Room was great! It was clean, beds were very comfortable and room had all the stuff we needed. We will be back. Only thing was that they were to intrested in trying to sell us time share than to help us book our tours. Had to go to the American Express office on site to get the help we needed. They kept saying if you just go to this 1 hour...bla bla bla... I don't want a time share! And the only other thing was that the buses can drop you off or pick you up at the Grand Lagoon tower. You have to walk along ways to your building so make sure you go ahead and get the bell service to take your bags to your room. We tryied lugging them and we will not do that again. Or better yet, just get a cab to your hotel because they can drop you off at the Lagoon tower. Only bad thing is you are along ways away from everything! You pretty much have to take a cab or bus to do anything off the hotel property. Don't get me wrong, they have lots to do, and I'm sure we did not see it all. But alot of the shops on property are very expesive but the good deals are not so good if you have to pay for a cab to get there.

This was a very nice room for families. Lots of space but the second bedroom was small. Nice kitchen and living room area. Hilton Hawaiian Village was very crowded.