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Everything Everything is good
The customer service was excellent. Free breakfast is definitely a plus. Nice room for our one night stay. Notice some small problems with cleanliness, such as a nasty hair on the free lotion bottle which would make me think its been used and not cleaned exactly like it should be. The mattress on the bed wasn't comfortable.
the cleanliness of the overall facility, fitness center had new equipment. the elevator was noise, slow, and questionable.
Super nice room. TV remote did not work properly.
Surprisingly nice modern feel good breakfast great eating area as well Not really
Nice size room,very clean and appealing decor. no
We attended our son's graduation at Ft. Lee and stayed here the night before. We went to Va Beach for a few days and stayed 1 night here on our return. Great hotel-The staff is friendly and attentive.
Staff was very friendly The breakfast wasn't very good
Not up to our standards. We left upon arrival and checked into a Hampton Inn. Old furnishings, dingy looking, unclean, didn't seem safe, noisy. See above. There was nothing we liked.
this is a 2 or 2.5 star hotel. not more. no service on weekends...is it really a 3 or 3.5 star...i don't think so
rooms were spacious and everything worked. total room size, was prox 16'x40'. made for very a very comfy stay and did not feel hemmed in there were two things i did not care for. one, at the foot of the bed there was a red stain on the floor that i joked was where somebody died and bled out. also, no room service on weekends. you have to take your towels and bedding and trade them in at
This guest did not leave comments about this hotel.
Room was spacious and kitchen well equipped.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
close to interstate, good breakfast the 'sofabed' TERRIBLE that is not a bed in any shape or size
Location to the highway and eateries
The most important thing is that MY WIFE LIKED IT. Very nice and clean room. Nothing smelled funny like other hole-in -the-wall places. She would let me take her there again. It was very close to the airport with shuttle service and there are a lot of restaurants and shopping nearby. For 74 bucks i'd go back again anytime.
I stay in this hotel when I have a very early morning flight (I live an hour from Richmond). The hotel is older, but well maintained and updated. The room has a refrigerator and plenty of outlets for laptops and phones. There is an exercise room and the breakfast layout was extensive. Staff are friendly and efficient.
Employees were friendly and very helpful. Room was clean and nice. Location was good for us. Hotel was quiet. Room was a bit small. For 2 people was fine.For 4 may be a little cramped.
Breakfast yogurt bar was exceptional (fresh fruit, granola, coconut, etc). It was awesome! Bed was sooooooo comfortable and price was good. Awesome location and friendly staff. No complaints. Room was spotless and in wonderful condition. I did't get to use the outdoor pool while I was there.
Convenience of location. Hotel staff was friendly The fire alarm went off on Saturday morning for like 20 mins. The bed sheets had stains. The room was not vaccummed throughly.
Friendly staff, location Room reeking of smoke and mold, dirty carpets, uncomfortable bed, dirty furniture.
Excellent airport location and friendly staff. Hot breakfast, comfy & spacious rooms, nothing but good things to say! The shuttle drivers were wonderful, the front desk staff was helpful and kind.
The room is a little bit small and old.
OK for price, if you are just staying to sleep it's fine. The breakfast bar was nice. Pool broke down for a couple days and overall was quite dirty. The cleanliness of the hotel room seemed ok regarding the beds, but the sofa chair was filthy and floors looked it too. I suggest they steam clean the floors and sofa chair every once in awhile and clean out their pools (looked much cleaner in the pictures). Getting into the hotel was the biggest pain in the a**.
Clean, new, located in a good area. Not much noise but easy access to the interstate. Limited breakfast items free with additional items available for purchase. Nice size room.
Very clean rooms; helpful friendly staff who even found us a really good place to eat dinner.Computer in lobby so I could print flight boarding passes. Great continental breakfast with hot side dishes. Pet friendly. Wish we could have brought our dog too. Overall a pleasant 3 night stay.Would definitely stay again!
The room is wonderful, the decor is very nice and the lobby is outstanding. I am using the hotel as an office-on-the-road, however, and I need to be able to access the internet. I hate the feel of people looking over my shoulder, so the public computer room isn't really an option. Their webpage states that there is complimentary high speed wireless and DSL, with computer ports available in every room. That, by the way, is incorrect and they need to update their website. The wireless signal is so bad it's useless. Five minutes for a page load? Ridiculous. After a great deal of searching I found a port on each of the two phones, so I hooked up my cat5 cable. Didn't work. No DSL available, no computer port. Thanks Hyatt!
The hotel staff was friendly. The breakfast bar was great, with made to order omellete. Would stay again!'
I held a Girlfriends Retreat here May 2006 and Family Reunion August 2005. Both groups were very pleased with the room rate, manager, staff and accomodations. Breakfast was great. The conference room capacity was exactly what we needed. I WILL be coming back again.
Clean and Pet Friendly! Wish there were more like this one in other states!!!
Stayed here on our drive home to Ct from Orlando, Fl. Loved the room. Very clean and the beds were super comfy. However the free breakfast offered did not match the quality of the room.
Reservation made for 2 rooms. Hotel wasn't able to have have rooms on same floor. Staff using free computer in lobby, when this is suppose to be for guests. Very clean, large rooms, good food.
Reservation was for 2 rooms, hotel unable provide 2 rooms on same floor. Checked in was at 3:00 p.m. on a Tuesday. Staff using free computer in lobby meant for guests. Hotel very clean, great beds, good food. Would stay here again.
Staff were all quite professional and helpful. We were looking for a church for services and thought it odd that no phone books nor list of guest services (which usually includes places of worship) existed on site. Also difficult to locate a restaurant. Excellent breakfast!
My daughters and I stayed for two nights in the hotel. There were no issues at all re: noise, cleanliness, or privacy. It was a beautiful hotel and the staff was courteous and patient. I highly recommend a stay here!
Close to airport. Shuttle very convenient. Rooms are suites. Comfortable beds and appreciated having sitting area, fridge, and microwave. Very friendly staff. It would have been nice if some sort of breakfast were included. That said, breakfast was plentiful and cooked to order, rather than the usual buffet, as we traveled in the off season.
Location to airport.breakfast, courteous staff Closet door handle came off, Son's room door handle came off, toilet did not flush
Location When i booked on line was the double tree hotel and when i arrive at the hotel was a diferent hotel
Location and the size of the room for the price was excellent. Room had not been adequately cleaned since the last guest stayed. Hair in the bathroom, broken plaster on the floor in the bathroom. Water spots on the ceiling.
10 dollars for a continental breakfast seems a little extreme.
The hotel felt grimy, old and dirty. Paint was flaking off the walls, everything smelled like mildew and I was suspicious of the bathroom cleanliness
The food was good. The front desk personnel were very friendly. The walls and ceiling needed to be repaired and painted. The refrigerator wasn't cold. The carpet needed vacuuming. The one vending machine was too expensive for a soda, $2.50???
Close to the airport. Shuttle was convenient, fast and drivers were very personable. Nothing.
It was near the airport. That's the only good thing I can say. It was run down & disgusting. I don't think the bathroom had ever been cleaned. Not a deep clean anyway. There was hair everywhere & mysterious sticky dirt spots on the floor, & black in the tub. Speaking of the water adjuster in the shower just spun in place so there was no adjusting the temperature which meant no showers. When my husband informed the manager he got major attitude & was told it was fine. Ok. We are almost 40 - I think we know if a shower works properly or not. I would not put my 11 month old son on the floor or let him touch anything.
Aireport Value with extended parking for small additional charge. Simple reasonable. Icemaker broken but ice avail at bar.
The rooms were clean and the bed was very comfortable
I liked the fact that the hotel was right next to the airport but still pretty hidden away from everything, which was good if you wanted some piece and quite. The staff was really nice and friendly. The hotel was gorgeous, really clean. The only thing I didn't like was that they had an event one of the nights I wa there and they didn't have enough parking to accommodate all the cars. I had to park my car in the drop off and pick up location right in front of the hotel (which was perfectly fine with the hotel).
We arrived at 12pm and was told rather rudely that our room wasnt ready and that check in time was 3pm but the room would be ready at 2pm. We got back at 230pm and rudely again was told that room still not ready and waited about an hour. there were only 2 pillows on a king bed so asked to have two more brought up they never came at all overall a bad experience and will never book this hotel again
Hotel great for vacationers.Rooms very clean.Staff very friendly.
Staff friendliness, facilities well kept and clean. Quiet, good location. Enjoyed a nice breakfast with nice service from The attendant Penny.
Very friendly staff Enjoyed my stay, nothing negative to provide
The hotel did not have a record of our reservation. I showed Mary ann (front desk clerk) my confirmed reservation email and she was not sympathetic at all. She said "did u book this on an expedia/kayak type site" as if that type of booking is something that she is not responsible for. She was not very nice and would not give me the name of the manager. Saying I should look up information on the website.
Friendly staff, clean room, plenty of parking. Complimentary breakfast. The only issue I had was with the shower head, it was moldy and therefore did not function properly making the multi functionality of it obsolete.
The hotel was super clean, front desk was very friendly. The breakfast in the morning was really good. & it was exactly as described just minutes away from the army base and battlefield The town itself was pretty barren. Not much to do.
Private hotel next to everything. Most things you would need are within walking distance. Being right next to a grocery store is a plus. Very clean. Comfy beds. Not really
The staff was really nice and convenience was key since I didn't have a car, there was a grocery store and many eateries close by. They accidentally charged me twice for the room
Staff was extremely friendly. The Hotel Employee was very pleasant and courteous.
I didn't really like it...I stayed at the Candlewood in Annapolis and there was no comparison There wasn't complimentary bfast like in other Candlewood suites....rooms were old and worn
The location and the cleanliness were perfect for me and my guest. I enjoyed the free coffee and the facilities were well-kept. I would definitely stay here again. Staff knocked on our door several times the morning we were leaving, it was very annoying as we were trying to sleep in.
By far the best part of our stay was the breakfast. There was a good array of food and it was hot and fresh! It's very rundown and going through some remodel projects which equals mess mess mess!! The main reason I chose this hotel was for the indoor pool...it was closed...for renovation. Several rooms on our floor were under construction. The elevator was disgusting. Trash on the floor, paint drops all over the floor, cracked tile, and smelled terrible. Our room, while clean, smelled terrible and sour. The doors had paint peeling off. No bedspreads on the bed just a plain white sheet over the comforter. Desk chair had most of the seats vinyl peeled off. Carpet was stained.
The rooms were nice and the staff was friendly. The indoor pool was closed due to the floor repainting... the whole reason we selected this hotel to break up our long drive and let the kids burn some energy after being cooped up in the car all day. While the hotel's proximity to 95 was great, the area and other hotels around it was very sketchy. There were also no restaurants in the vicinity. Since we couldn't swim as planned, we had to find something else to take up some time. The closest sit-down restaurants were over 10 miles away.
The facility was clean. The front desk staff were courteous, attentive friendly and accommodating. The location is convenient to restaurants, gas, stations and convenience stores There was nothing I didn't like
I got up at 4am to a large roach running around our floor. It creeped me out, as I'm terrified of them. There were also piles of crumbs between the bed and the nightstand. Overall the decor is mostly outdated and those two little details made it feel very dirty.
Friendly and helpful staff. Super quiet night. Breakfast was hot and fresh. Zero complaints about anything. Nothing - it was all good!
The room was a nice size and the bed was comfortable. The hotel was under repair. The main lobby reeked of dust and chlorene. It just looked a bit worn (which I suppose is why their doing repairs).
This hotel was amazing! Everything was new and super clean. The breakfast was good with plenty of options and the staff was very friendly. It was very reasonably priced especially for what was provided. Nothing I didn't like