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Passenger van |
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Premium |
2 locations in Horn Lake
One location in Horn Lake
Filters
Reviews
2.0 Poor
Apr 2021
Pros:
NothingCons:
Everything8.0 Very good
May 2020
Cons:
They could have told me all I needed to bring when I signed up,2.0 Poor
Sep 2019
Cons:
Arrived at the rental counter to be informed that I would have to wait 60-90 minutes for a car to be brought from the dispatch center as they did not store cars on site, and the car wouldn't get there before counter closed at 5pm, so I'd need to come back the following day. I had a reservation.2.8 Poor
Mar 2019
Cons:
They didn’t have the car I reserved. They token me to take what they had or nothing. I could not use maybe debit card without “proof of residency.” They were severely understaffed.5.2 Fair
Mar 2018
Cons:
The location I booked for the pickup didn’t have a premium car. I spoke to the location the day before pickup and everything way as planned. The day of pickup, I get a phone call explaining they don’t have a premium car, but I can drive an extra 5 miles to get one. That’s fine. Only they didn’t tell me it would be more because of all the airport fees. Seems to me they had a few weeks to move a car from the airport to the location I rented from and all of this could’ve been avoided.9.6 Wonderful
Jan 2018
Pros:
I must first start with the service of checking in and out was excellent. Amanda the Budget Representative was courteous, professional, and knowledgeable.Cons:
Can't think of anything.One location in Horn Lake
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Reviews
2.0 Poor
Apr 2024
2.0 Poor
Nov 2023
8.0 Very good
Oct 2023
7.9 Good
Jun 2021
2.0 Poor
May 2021
Pros:
NothingCons:
They closed at 10. People were there who said they left office at 8:30. Left everyone stranded.8.0 Very good
May 2021
Pros:
Car was solid and comfortable.Cons:
Tire pressure, windshield fluid, radiator fluid and working radio. Picking up in Memphis was not a pleasant experience.One location in Horn Lake
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Reviews
6.0 Okay
May 2024
2.0 Poor
Apr 2024
2.0 Poor
May 2021
Pros:
No staff was not friendly, Thirfty didn't have any cars/trucks available. Told us we could be put on a waiting list and sit and wait for someone to maybe return a vehicle. This is unacceptable for you to allow a reservation for a specific time and there be no cars available. There were a lot of customers up there waiting. We cancelled the reservation and went with another company.Cons:
Everything could have been better. I will never attempt to rent from them again. Horrible customer service. Horrible way of doing business. I will recommend them to anyone ever2.0 Poor
May 2021
Pros:
I made the reservation for the vehicle 2 months prior to the pick up date. When we arrived in Memphis Airport we were told there were no vehicles available. The Thrifty agent said they were cleaning vehicles when they came in and it would be approx 2-3 hours before a vehicle was available!! We waited almost 3 hours for a car!!!!! The Thrifty agent was completely matter of fact and didn't even apologize for the inconvenience. I will NEVER rent from this company again!Cons:
The entire experience!!!!!2.0 Poor
Apr 2021
Pros:
the staff was friendly and accomodatingCons:
it was a 3 hour wait for a car. actually, they couldn't give us an actual time on how long it would be until our car was ready. the only good thing was that the lady working the counter allowed us to cancel our reservation without any questions asked (good on you, whoever you are!!). we went to another company and they told us that they do this ALL THE TIME4.0 Mediocre
Mar 2021
Pros:
staff helpful as they could be this is the second time renting a car from thrifty in memphis both times average wait 1.5 hours to pickup. Overbooked, cars not cleaned and readyOne location in Horn Lake
One location in Horn Lake
Filters
Reviews
10.0 Wonderful
Nov 2021
2.0 Poor
Jun 2020
Pros:
Nothing. Absolutely terrible customer service. The staff could not care any less.Cons:
Worst car rental experience I have ever had.5.2 Fair
Jul 2018
Pros:
They had the car I booked on site.Cons:
Car was dirty, smelled like old smoke and was not clean.2.8 Poor
Jan 2017
Cons:
Seats were disgusting. Smell was absolutely horrid! Finally, the third car was ok. All the dashes were dirty, cup holders, floorboards. I wasn't the only one who complained about filth. I also wasn't told about a $200 deposit held on my card until returned. I usually rent from Dollar and their cars, cloth seats and all, are immaculate.One location in Horn Lake
One location in Horn Lake
One location in Horn Lake
Along with a 9 passenger van, rental companies in Horn Lake offer 7 passenger vans, 8 passenger vans and 15 passenger vans.
Pick-up location | Horn Lake |
---|---|
Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 0 |