Pros: I read some reviews that made me nervous I was going to have a hard time, but it ended up being a good choice for me. I picked up my car in Memphis, and returned it after driving to Nashville. In both places, I found friendly staff, short lines, enough cars to choose from, car was in great condition and very clean, and a super easy return process. And all for a really great price.
Cons: nothing - my experience went very smoothly.
Oct 27 2015
Charged the wrong amount
Cons: I was quoted $21.70 per day with a total of $70.70. I was charged $33.39 per day with a total of $107.59. I picked up exactly as scheduled and dropped of 30 minutes early. Dollar said that they cannot change their rate that I need to go thru Kayak. What do I need to do to get my refund? My confirmation number is K0774942.
Oct 29 2015
reservation not honored
Cons: After standing in line for almost 30 minutes, the desk agent didn't even try to pull up my information. I told her my name and said I made a reservation through kayak and she sent me away staying there were no cars. She refused to even type in my name to find out if I had a car reserved. I Ended up taking a taxi to my hotel.
Nov 3 2015
Pros: I like the car. And the employee are real nice.
Nov 8 2015
Fast service, clean car, smooth ride
Pros: I appreciate the speed in which the transaction occurred as well as cleanliness of the car.
Cons: The car came with only one key and no key fob. Also, it would be nice to have received a map of the area prior to departure from the airport.
Dec 15 2015
Pros: Pick up was good
Cons: Drop off was a hassel
Jan 4 2016
Pros: Everything was good from the staff to the vehicle
Oct 6 2016
Pros: Dollar Rental's customer service was courteous, efficient, and helpful to an out of town customer. Car was clean and well maintained. Excellent value. Would use them again.
Nov 14 2016
Pros: pick up at the airport, choose your car...
Nov 28 2016
Pros: Nothing besides the fact that the associate at the desk was really nice and polite.
Cons: I did not like the fact that there were no available cars even after making a reservation a week prior to pick up. I also did not like the fact that they required me to have a credit check done.
Inside of the car it smelled like someone had smok
Pros: The car smelled like someone had smoked in it.
Feb 13 2017
Vehicle category (Car type)
Pros: The Ford Focus was a nice car that provided outstanding gas mileage.
Cons: The vehicle was "Specialty Vehicle" that turned out to be a compact car. I was charged the specialty rate. This was not a true savings for me.
Feb 28 2017
Hidden fees and rules not mentioned prior to your
Pros: Once we got past the rules for renting with VISA vs MC vs DEBIT, it was prompt, very fast and easy!
Cons: The insurance provided through the site isn't through Thrifty, they'll try and offer you more when you get there. Also, if you rent with MC there's a $350 automatic hold applied to your card; if you use VISA it's the balance of the rental plus 10% and if you attempt to use DEBIT you MUST have a ticket for a flight (leaving and returning)....
KNOW BEFORE YOU GO AND SAVE YOURSELF TIME + ENERGY
Also finding the rental pickup place was kinda hectic too, and no one really knows much about the layout, lol.
Mar 2 2017
Cons: Pickup date was wrong. Called to correct and the rental rate when way up. I told them other Company's offered better rates. They would not adjust their rates to match, so reservation was canceled.
Mar 22 2017
Excellent Staff and Vehicles
Pros: Staff were extremely pleasant. Had me at my car in under 5 minutes. I had the ability to choose any car from my category and the selection was impressive. Each car was clean and even the windows were spotless.
Cons: The ability to choose any car from my category. I tried every car for comfort much to the chagrin of my spouse.
Cons: Seats were disgusting. Smell was absolutely horrid! Finally, the third car was ok. All the dashes were dirty, cup holders, floorboards. I wasn't the only one who complained about filth. I also wasn't told about a $200 deposit held on my card until returned. I usually rent from Dollar and their cars, cloth seats and all, are immaculate.