No minibar,, no vending machines ,no smoking- but no balconies !!!! I expected a high class, luxury hotel..... I found myself regretting the choice immediately upon arrival in the room... No minibar, (then why did they take a 400 dollar deposit from my card without mentioning it, in addition to my paying the 600 up front for the two days I was staying there.??????!!?..... Which will take a week to be put back on my card...... No soda or vending machines, closest 24 hr place to get snacks is 3 miles away.... They charged me over 60 dollars in overnight parking fees without ever asking me whet make or model or license plate number... I didn't even have a car with me on this trip- staff were condescending and rude about my attempting to address these and other issues..... Don't stay here Houston is big no shortage of alternatives that are not a waste if minry
Nicely renovated, bigc ocmfy rooms
Johnny at the front desk was spectacular, and was very professional. Gave me recommendations on night life and restaurants. The room was very nice, and the beds were comfortable.
The valet was decent. It's about $34 a night after tax for one car, but it is downtown Houston. They are very quick about getting your car ready for you when you call for it. At night we called valet for a cab and went down 10 minutes later and they said it had not arrived yet. My group waited 10 more minutes inside the garage before the valet guy told us to stand on the street and try to get one. What is the point of calling ahead for a cab if they wanted us to go flag one down ourselves. There is no on site self parking, but there is a small private owned parking lot connected to the right of the hotel which is $10/ a day where my friend left his car. Check your bill before you leave!! I was charged an extra $20 dollars for "long distance calls." I didn't realize it was considered long distance to call valet down stairs... They were happy to take it off, but I'm glad I checked it.
Only one coffee serving in our room.
Very comfortable rooms. Bathroom is huge.
Room service food left a little to be desired.
The pick-up from the downtown bus station to the hotel was sweet. The staff were nice and the room was gorgeous.
Bathroom is huge and comfortable.
No icemachine. Had to request ice and tip for each delibvery.
Room was clean and comfortable, and the staff was great! I thought the shuttle service was convenient and made our stay more comfortable.
Lots of homeless people around the street of hotel, as long as you take the shuttle it doens't really matter.
Staff were very friendly and helpful. Lounge is very nice. Breakfast at the restaurant was good but quite pricey. Hotel was extremely clean and had very little mold/mildew, which plagues even 4 & 5 star hotels in Houston.
The pillows were not great and the restaurant was too expensive for extended business stays (French toast + coffee + OJ + tip = $25).
Internet access was blocked to personal Outlook and the Business Center was closed so that I was unable to access important business documents
Nice atmosphere and good price.
The price for the valet parking.
Hotel staff, comfort and cleanliness
very slow in serving breaksfast
The staff was extremely helpful and the decor is great!
The only down side is there is no pool, but do no let that deter you from staying at this hotel!