Hotel Icon, Autograph Collection

Reviews

Pros

"Friendly staff and spacious rooms!" (in 15 reviews)

"Superb hotel, completely refurbished." (in 18 reviews)

"The bar area was nice and the service was excellent" (in 8 reviews)

Cons

"And tried to get me to offer another card" (in 5 reviews)

Show reviews that mention

+

downtown houston

room service

popcorn snacks

valet parking

covered strawberries

bar and restaurant

card twice

great hotel

light rail

staffs were friendly

luggage cart

voss water

offer to help

spacious room

premium king room

accommodate my requirements

great atmosphere

Good

Nov 2017

6.5

Great hotel and fabulous staff, BAD management

Room, staff

Management was very unprofessional and rude de when handling services charges and fees.
Mediocre

Dec 2016

3.7

Not impressed

The hotel seems like it was very nice a few years ago but doesn't feel like it has been kept up to date and doesn't feel clean at all. Our room smelled so much like mildew! The room came with 1 bottle of complimentary water. Every bottle after that you had to purchase, principally speaking I think this is crazy for a hotel room that costs $200 per night! Overall not impressed by this hotel.
Excellent

Nov 2016

10.0

Wonderful Stay

Unique hotel. Friendly staff. Love the bar in the lobby. Comfy beds. Great shower. Perfect location.

I wish parking was a bit less expensive, or there was a self park option.
Excellent

Jun 2016

10.0

So unique!

The design of the hotel and the rooms was fabulous. Couldn't have picked a better location. Walking distance to lots of bars and restaurants. We went to the cafe across the street in the morning and everyone was wearing Astros jerseys getting ready to walk to the game.
Mediocre

Jan 2016

3.4

Icon not at all what I hoped, expected

Location, view

No minibar,, no vending machines ,no smoking- but no balconies !!!! I expected a high class, luxury hotel..... I found myself regretting the choice immediately upon arrival in the room... No minibar, (then why did they take a 400 dollar deposit from my card without mentioning it, in addition to my paying the 600 up front for the two days I was staying there.??????!!?..... Which will take a week to be put back on my card...... No soda or vending machines, closest 24 hr place to get snacks is 3 miles away.... They charged me over 60 dollars in overnight parking fees without ever asking me whet make or model or license plate number... I didn't even have a car with me on this trip- staff were condescending and rude about my attempting to address these and other issues..... Don't stay here Houston is big no shortage of alternatives that are not a waste if minry
Excellent

Nov 2015

10.0

Gorgeous property

Nicely renovated, bigc ocmfy rooms
Excellent

Mar 2015

8.5

Johnny at the front desk was spectacular, and was very professional. Gave me recommendations on night life and restaurants. The room was very nice, and the beds were comfortable.

The valet was decent. It's about $34 a night after tax for one car, but it is downtown Houston. They are very quick about getting your car ready for you when you call for it. At night we called valet for a cab and went down 10 minutes later and they said it had not arrived yet. My group waited 10 more minutes inside the garage before the valet guy told us to stand on the street and try to get one. What is the point of calling ahead for a cab if they wanted us to go flag one down ourselves. There is no on site self parking, but there is a small private owned parking lot connected to the right of the hotel which is $10/ a day where my friend left his car. Check your bill before you leave!! I was charged an extra $20 dollars for "long distance calls." I didn't realize it was considered long distance to call valet down stairs... They were happy to take it off, but I'm glad I checked it.
Excellent

Jan 2015

10.0

Only one coffee serving in our room.

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