MainStay Suites Texas Medical Center/Reliant Park

Pros: location

Cons: My experience at the Mainstay Suites was the single worst experience I have ever had in my almost 64 years of travel. The staff was belligerent, the elevator was out (4th floor room)TV did not work. I will never return to that hotel or any Choice hotel.

Cons: Phone did not work and no maintenance person was there to fix it. It required me to walk back to the front desk to get questions answered on 3 different occasions. When we asked to change rooms due to stains on bed, staff refused to do so. Poor Service!

Pros: free parking, free breakfast (although it's not great).

Cons: Noisy hotel. couldn't sleep at night. Door slamming in the corridors between 4-6 am, noise from trucks in the parking lot 5-7 am.

Pros: location to MD Anderson

Cons: extra fee of 150.00 that i was not aware of until check in. rooms were small but worked out ok of obe night. would not stay here long term

Cons: Staff was rude and very unhelpful.

Pros: Close to my location

Cons: They required a $150 deposit when you arrived. That was not mentioned on the website or in the confirmation email