The Westin Indianapolis

Reviews

Pros

"Great food, easy access to downtown shops" (in 35 reviews)

"Overall it's a great hotel" (in 50 reviews)

"Clean and comfortable rooms." (in 29 reviews)

Cons

"I've had better at la quinta and other 2 star hotels." (in 9 reviews)

Show reviews that mention

+

convention center

oil stadium

downtown indy

parking was expensive

great location

starbucks in the lobby

parking and the location

star hotel

room was clean

hot tub

friendly staff

room was nice

great hotel

distance to anywhere downtown

bed was comfortable

continental breakfast

Okay

Mar 2017

4.2

Disappointed

Location

No parking available for guests upon check-in. We had to find a public parking lot several blocks away. Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
Okay

Mar 2017

5.7

Yummy oatmeal, poor service

The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful.

We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
Excellent

Mar 2017

10.0

Staff was excellent and very helpful

Parking prices
Good

Jan 2017

6.5

Bizarre Experience!

We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
Good

Dec 2016

8.0

Almost perfect

Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
Good

Oct 2016

8.0

The Westin Indianapolis: a rating

The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful.

For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
Excellent

Oct 2016

10.0

They upgraded us for free since it was our anniversary which was so gracious and nice!
Good

Aug 2016

6.5

the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
Good

Jul 2016

8.0

The beds!

No rooftop access.
Good

Feb 2016

7.1

Valentine's

The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable!

Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
Excellent

Feb 2016

9.1

Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby.

The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.
Excellent

Feb 2016

10.0

It was great, will stay again.

Very Clean

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