Perfect, food was great and they had Gluten Free options in the lobby restaurant!
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Amenities at The Westin Indianapolis
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
- Wi-Fi available in all areas
Reviews of The Westin Indianapolis
8.6
Very good
1066 verified ratings
Wonderful
636
Very good
128
Good
90
Okay
58
Fair
64
Mediocre
25
Poor
65
Summary of reviews
Guests say
Overall, guests praised the hotel's excellent location, clean rooms, and comfortable beds. Many found the staff friendly and helpful, and appreciated the modern amenities and decor. However, some guests were disappointed by the breakfast quality, parking costs, and occasional noise. A few noted issues with in-room amenities and service inconsistencies, but the majority of reviews highlighted positive experiences, especially regarding cleanliness and convenience.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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8.5 out of 10
422 reviews
8.9 out of 10
449 reviews
8.8 out of 10
4 reviews
7.9 out of 10
10 reviews
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Cons (-) Nice stay friendly staff.
Pros (+) Heavenly bed, as usual
Cons (-) The staff was so nasty. Ms. Morales was disrespectful and ambivalent to the customer experience.
Pros (+) Location
Cons (-) No parking available for guests upon check-in. We had to find a public parking lot several blocks away. Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
Pros (+) The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful.
Cons (-) We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
Pros (+) Staff was excellent and very helpful
Cons (-) Parking prices
Cons (-) We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenie...
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Pros (+) Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
Pros (+) The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful.
Cons (-) For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
Pros (+) They upgraded us for free since it was our anniversary which was so gracious and nice!
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the beds at The Westin Indianapolis?
The Westin Indianapolis offers their world-renowned Heavenly® Bed, ensuring a comfortable and restful sleep experience for all guests.
Is parking readily available at The Westin Indianapolis?
The hotel provides parking, but some guests have mentioned that the parking fees can be expensive. It's advisable to consider this when planning your stay.
How is the food quality at The Westin Indianapolis?
Guests can enjoy American Nourish for breakfast, lunch, and dinner at the hotel, and there's also a great bar and coffee shop available on-site.
What is the cleanliness like at The Westin Indianapolis?
The hotel offers clean and updated rooms, but some guests have mentioned concerns about specific cleanliness issues in the bathrooms. It's recommended to communicate any concerns to the staff during your stay.
When is the best time to visit The Westin Indianapolis?
The high season at The Westin Indianapolis is in July, while the low season is in August. Consider these factors when planning your visit for the best experience.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Parking Alternatives
Many guests found the parking fees to be quite high. Consider exploring nearby parking options or alternative transportation methods to save on costs.
Explore Nearby Attractions
The hotel's convenient location near the Indiana Convention Center, Lucas Oil Stadium, and various museums makes it an ideal base for exploring the city's attractions. Take advantage of the proximity to these sites for a well-rounded experience.
Check for Room Amenities
Some guests noted that certain room amenities, such as microwaves, were not available in all rooms. If specific amenities are important to you, it's advisable to confirm their availability before booking.
Be Mindful of Additional Charges
Several guests expressed surprise at additional charges, such as for breakfast and parking. It's recommended to clarify the details of any additional charges before your stay to avoid unexpected expenses.
Consider Room Size
Families and groups found the spaciousness of certain rooms to be particularly accommodating. If traveling with a group, consider opting for larger rooms to ensure comfort for all occupants.
Take Advantage of the Skywalk
The skywalk connecting the hotel to the Convention Center and Circle Centre Mall was highlighted by guests as a convenient and enjoyable feature. Make use of this direct access for seamless exploration of the area.
Inquire About Housekeeping Services
Some guests mentioned a lack of housekeeping or replenishment of amenities during their stay. It may be beneficial to inquire about the frequency of housekeeping and amenity restocking to ensure a comfortable stay.
Utilize the Fitness Facilities
Guests appreciated the hotel's fitness studio and workroom. If fitness is a priority, take advantage of these facilities for a convenient workout during your stay.
Consider Dining Options
While the hotel offers dining facilities, some guests found the availability of breakfast and on-site dining to be limited. It's advisable to explore nearby dining options for a diverse culinary experience.
Location
241 West Washington Street, Indianapolis, IN 46204
What's nearby
- Christopher Columbus192 yd
- Indiana State Capitol247 yd
- Indiana Convention Center259 yd
- Eiteljorg Museum395 yd
- Indianapolis Union Station0.3 mi
- Lucas Oil Stadium0.4 mi
- Gainbridge Fieldhouse0.5 mi
- E Pluribus Unum0.5 mi
- East Gate - West Gate0.7 mi
- White River State Park0.7 mi
- Indianapolis Zoo0.8 mi
- The Cathcart1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Indianapolis
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
August | July | $173 | $269 |
Cheapest month to stay with an average 5% drop in price. | Most expensive month to stay with an average 144% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
The Westin Indianapolis
Which month has the cheapest rates at The Westin Indianapolis?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Westin Indianapolis is January, with an average nightly rate of $173. The most expensive month is May at $223 per night.
What is the cheapest day to book The Westin Indianapolis?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Westin Indianapolis is Monday, with an average nightly rate of $171. The most expensive day is Saturday at $291 per night.
How far in advance should you book The Westin Indianapolis?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Westin Indianapolis, book around 9 weeks in advance. This could save you approximately 4% compared to booking last minute.
KAYAK's top tips for your stay at The Westin Indianapolis
FAQs when booking at The Westin Indianapolis
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See most recommended stays in IndianapolisGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.3 mi | Indianapolis | 8.0 mi |