39.76652
-86.16172
46204
Indianapolis, IN,
United States
, 50 South Capitol Ave.
+1 317 262 8100
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center and Circle Center Mall guests have access to everything they need, whether traveling for business or leisure. We are only a short walk from area attractions like the Lucas Oil Stadium, Conseco Field House, Victory...
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The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center and Circle Center Mall guests have access to everything they need, whether traveling for business or leisure. We are only a short walk from area attractions like the Lucas Oil Stadium, Conseco Field House, Victory Field and the NCAA Hall of Champions.Relax and let our concierge make your reservations or enjoy an in-room meal from Shula's Steakhouse, ranked among North America's Top Ten Steak Houses. Enjoy a peaceful night in our signature Heavenly Bed®, and revive in the morning with our in room coffee maker complete with complimentary Starbucks® coffee. Meeting planners will delight in 39,000 sq ft of flexible meeting space designed with the latest in audiovisual technology. Our skilled staff is there to ensure your business or social event is an exceptional one.
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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Express check out, Gift shop, Hot tub, No smoking, Non-smoking rooms available, Parking (surcharge), Pool (indoor), Restaurant, Room service, Safe, Storage available, Wheelchair accessible | ||
| Activities | Bicycle rental, Fitness center | ||
| Services | A/V equipment rental, Babysitting or child care, Business center, Concierge service, Laundry service, Meeting/Banquet facilities | ||
| Internet | Internet (surcharge), WiFi | ||
| Policy | Pets allowed on request. Charges may apply. | Landmarks |
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Guest Ratings
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Star Ratings
| Expedia | |
| booking.com | |
| priceline.com | |
| Orbitz | |
| Travelocity |
Analyzed 1,323 reviews across the web
Good
Guests recommend this hotel for business travelers .
Guests say the hotel is perfect for a romantic getaway .
Also good to know about the hotel:
Good management
Near city centre
| Service |
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87% found the |
| Hotel Cleanliness |
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77% thought |
| Nightlife |
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100% |
| Shopping |
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91% |
| Sightseeing |
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88% |
| Room |
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Rooms are ok. |
| Price |
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Price is too high. |
| Old/New Room |
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For 55%, the |
| Restaurant Prices |
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The |
| Breakfast Prices |
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54% said the |
Good 7.9 - Overall user rating out of 204
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Excellent 10.0
Apr 5 2014
The staff was attentive as soon as I pulled up before I could get out my car... It was a perfect location in downtown Indianapolis.you could park as I did and just walk downtown.The staff was attentive as soon as I pulled up before I could get out my car... It was a perfect location in downtown Indianapolis.you could park as I did and just walk downtown. |
Good 8.0
Apr 2 2014
Connected to the mall and convention center Other guests and some staff were uppity Connected to the mall and convention center Other guests and some staff were uppity |
Okay 5.0
Apr 1 2014
Location The room was small and I could hear everything going on in the rooms around me. The hotel is very nice but I was disappointed in the room itself.Location The room was small and I could hear everything going on in the rooms around me. The hotel is very nice but I was disappointed in the room itself. |
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Excellent 9.0
Apr 1 2014
Location and the helpful staff Nothing I can think of. Rooms were very clean and had plenty of room.Location and the helpful staff Nothing I can think of. Rooms were very clean and had plenty of room. |
Poor 2.0
Mar 31 2014
Dirty towels left in room upon check and hotel staff seemed like it was no big deal, room had not been cleaned prior to our arrival Dirty towels left in room upon check and hotel staff seemed like it was no big deal, room had not been cleaned prior to our arrival Dirty towels left in room upon check and hotel staff seemed like it was no big deal, room had not been cleaned prior to our arrivalDirty towels left in room upon check and hotel staff seemed like it was no big deal, room had not been cleaned prior to our arrival Dirty towels left in room upon check and hotel staff seemed like it was no big deal, room had not been cleaned prior to our arrival Dirty towels left in room upon check and hotel staff seemed like it was no big deal, room had not been cleaned prior to our arrival |
Excellent 10.0
Mar 31 2014
Comfort of the pillows and mattress. Upgraded features in the guest bathroom were nice, as well. The lobby had an excellent air freshening system that had a purity to the smell but not a chemical fragrance, which was very nice.Comfort of the pillows and mattress. Upgraded features in the guest bathroom were nice, as well. The lobby had an excellent air freshening system that had a purity to the smell but not a chemical fragrance, which was very nice. |
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Good 8.0
Mar 27 2014
Hotel is about two blocks west of the main downtown Indianapolis food/drink/entertainment/shopping district. Staff was professional, rooms were clean and kept up well. Plenty of parking options. The bar/restaurant area was small and ill-equipped for a large amount of patrons/foot traffic on nights of major sporting events. The hotel is about two blocks west of the main downtown Indianapolis food/drink/shopping/entertainment area, about three blocks directly north of the NFL stadium, and about four blocks west of the NBA arena. The hotel's front faces an open park area, with a parking garage underneath. Accessible parking is plentiful. The staff is professional. The rooms are clean, well-maintained. I stayed in a room with a king bed and a sofa pull-out. Compared to most sofa pull-out beds, this one was above average. The room was equipped with flat-screen HDTV. The bathroom had a nice shower. Visitors in my room complained about the hotel soap resi...Hotel is about two blocks west of the main downtown Indianapolis food/drink/entertainment/shopping district. Staff was professional, rooms were clean and kept up well. Plenty of parking options. The bar/restaurant area was small and ill-equipped for a large amount of patrons/foot traffic on nights of major sporting events. The hotel is about two blocks west of the main downtown Indianapolis food/drink/shopping/entertainment area, about three blocks directly north of the NFL stadium, and about four blocks west of the NBA arena. The hotel's front faces an open park area, with a parking garage underneath. Accessible parking is plentiful. The staff is professional. The rooms are clean, well-maintained. I stayed in a room with a king bed and a sofa pull-out. Compared to most sofa pull-out beds, this one was above average. The room was equipped with flat-screen HDTV. The bathroom had a nice shower. Visitors in my room complained about the hotel soap resi... |
Poor 1.0
Mar 25 2014
This is hands down the worst customer service I have ever experienced. The Westin decided to over book their hotel by 7 rooms, and I was one of the guests who did not get a room. Their solution was to send us to another hotel 20 miles away. UNACCEPTABLE!!! The evening front desk manager was less than accommodating. He stated we could not get a room due to a 'hierarchy system'. I then asked why we did not receive a phone call to inform us of the room issue, the front desk manager stated he did not have our contact information (How is this not provided by Priceline for the reservation?) Although three days prior we called and confirmed our reservation. I have never met a more arrogant staff in my entire life. Nothing was communicated from the evening shift to the late pm shift, as the ONLY guest service agent was uniformed, poorly trained, or both. I mean full hotel with over booking and no GM or FDM working late night to take the pressure off the single hourly team member. Our taxi acco...
This is hands down the worst customer service I have ever experienced. The Westin decided to over book their hotel by 7 rooms, and I was one of the guests who did not get a room. Their solution was to send us to another hotel 20 miles away. UNACCEPTABLE!!! The evening front desk manager was less than accommodating. He stated we could not get a room due to a 'hierarchy system'. I then asked why we did not receive a phone call to inform us of the room issue, the front desk manager stated he did not have our contact information (How is this not provided by Priceline for the reservation?) Although three days prior we called and confirmed our reservation. I have never met a more arrogant staff in my entire life. Nothing was communicated from the evening shift to the late pm shift, as the ONLY guest service agent was uniformed, poorly trained, or both. I mean full hotel with over booking and no GM or FDM working late night to take the pressure off the single hourly team member. Our taxi acco...
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Excellent 10.0
Mar 24 2014
The location Parking spaces to close and we couldnt get valet because of rims on our truck... also parking fee was expensive Great staff ,great locationThe location Parking spaces to close and we couldnt get valet because of rims on our truck... also parking fee was expensive Great staff ,great location |
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10
Star Rating
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The Westin Indianapolis
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Photos
Photos
Lobby
Bedroom
Bathroom
Pool
Gym
Restaurant
Business center
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Air-conditioned
Airport shuttle
Casino
Fitness
Golf
Internet
Kitchenette
Parking
Pets
Pool
Restaurant
Spa
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