The Westin Indianapolis, Indianapolis Hotels from $163

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Families
Business
Solo

Overall Rating

Based on 1,927 reviews

Wellness Area

8.6 "Very nice wellness & sports facilities."
Location

8.2 "Location is great."
Service

8.0 "Great service."
Cleanliness

7.0 "Good cleanliness."
Vibe

6.6 "Vibe was decent."
Comfort

6.4 "Average comfort."
Room

6.1 "Rooms are ok."
Food

5.6 "Food is average."
Value for money

4.2 "Value below average."
WiFi

4.2 "Internet is poor."

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Overall Rating

Based on 1,214 reviews

Wellness Area

8.6 "Very nice wellness & sports facilities."

9.0 "top-notch fitness area, thought 90%."
Location

8.1 "Location is great."

8.7 "87% liked the proximity to shopping."

9.8 "98% liked the proximity to sightseeing."

10.0 "City centre within easy reach, said 100%."

10.0 "100% enjoyed the restaurants & bars nearby."
Service

7.1 "Good service."

8.9 "89% found the staff to be very friendly."
Pool

7.0 "Good pool."
Vibe

6.6 "Vibe was decent."

7.0 "70% said it was a stylish hotel."

6.5 "65% considered the lobby entrance to be so-so."
Amenities

6.5 "Average amenities."

6.7 "67% thought the building was acceptable."

6.5 "65% considered the lobby entrance to be so-so."
Cleanliness

6.4 "Average cleanliness."

5.9 "Only 59% said rooms were clean enough."
Comfort

6.3 "Average comfort."

5.5 "For only 55%, the noise level was all right."
WiFi

4.3 "Internet is poor."

4.8 "52% thought it was overpriced."
Value for money

4.0 "Value below average."

4.8 "52% thought it was overpriced."

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Overall Rating

Based on 462 reviews

Wellness Area

8.6 "Very nice wellness & sports facilities."
Service

7.8 "Good service."

8.8 "88% found the staff to be very friendly."
Location

7.7 "Good location."
Cleanliness

7.1 "Good cleanliness."

8.2 "82% thought it was clean."
Vibe

7.1 "Good vibe."

8.4 "84% enjoyed the friendly atmosphere."
Pool

6.7 "Pool is mediocre."
Amenities

6.7 "Average amenities."

6.9 "69% thought the building was acceptable."
Breakfast

4.9 "Breakfast is below average."
WiFi

4.0 "Internet is poor."

4.8 "52% thought it was overpriced."

2.7 "73% said the wifi quality was bad."
Value for money

3.9 "Value below average."

4.8 "52% thought it was overpriced."

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Overall Rating

Based on 154 reviews

Location

8.3 "Location is great."
Service

8.0 "Great service."

8.9 "89% found the staff to be very friendly."
Cleanliness

6.8 "Average cleanliness."

6.4 "Only 64% said rooms were clean enough."
Amenities

6.5 "Average amenities."

6.7 "67% thought the building was acceptable."
Comfort

6.5 "Average comfort."
Vibe

6.5 "Vibe was decent."
Room

6.2 "Rooms are ok."

6.4 "Only 64% said rooms were clean enough."
Value for money

4.2 "Value below average."

4.6 "54% thought it was overpriced."
WiFi

4.0 "Internet is poor."

4.6 "54% thought it was overpriced."

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Overall Rating

Based on 96 reviews

Location

8.4 "Location is great."
Service

8.0 "Great service."
Comfort

6.2 "Average comfort."
Room

5.8 "Rooms are ok."
Breakfast

5.1 "Breakfast is mediocre."
Value for money

4.0 "Value below average."

Hotel type

Business Hotel

Guests recommend this hotel for business travelers.

City Hotel

Guests say it is the perfect hotel for a city trip.

Good to know

"Comfortable beds"

"Friendly service"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

6.5

review from

the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.

Reviewed Aug 2016
8.0

review from

The beds! No rooftop access.

Reviewed Jul 2016
7.1

review from

The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable! Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.

Reviewed Feb 2016
9.1

review from

Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby. The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.

Reviewed Feb 2016
10.0

review from

Very Clean

Reviewed Feb 2016
6.8

review from

Shula's Steakhouse The evening before checkout, I decided to go through all of my accounts and count my money (as I do every evening before going to bed). When I checked the account linked to the debit card that was used to book my room, I noticed several hundred dollars worth of charges (one of which was exactly $300 even). Altogether, I was charged approximately $800 more than what the room costs for the weekend. Such a minuscule theft for the amount of business they've now lost-all of my employees are strictly forbidden to stay at any Westin hotel for as long as I live and my friends/family members will be strongly encouraged to stay elsewhere as well.

Reviewed Jan 2016
8.0

review from

Staff was friendly, fitness facility was very nice Hotel was dated and not as clean as I would have liked

Reviewed Jan 2016
10.0

review from

I've stayed in downtown Indy quite a bit, and the Westin is by far my favorite of the nice hotels I've stayed at. They consistently do things better than other hotels, and I am often caught off guard by all the little amenities they offer. I couldn't find the pool. There's no clear indication/direction. If you've stayed at this Westin, you know what I'm talking about.

Reviewed Aug 2015
7.7

review from

The hotel room was very clean and nice. The bed was comfortable and the location is great. The room wasn't ready, the floor level was incorrect, and the courtesy call to tell us when our room was ready, never happened. I could of missed my event that I came into town for, if I didn't take my luggage back to my car and not wait around on the room to be ready. The whole lobby was full of unhappy customers.

Reviewed Mar 2015
8.8

review from

Bed was very comfortable...but not enough pillows Found Bed bug in my bedding not on top of bed but under the comforter...television was too small to be seen from far side of the king size bed ....feng shui not good ....sofa perpendicular to media so only could be used to pile coats and luggage on. Heat kicked on and off incessantly and had to adjust the volume on the tv to compensate too loud or not loud enough. Overall ...do not feel like it was worth the money..have had better ammenities in Choice Hotels for half the price....bigger tv ...placed centrally in the room ....bigger fridge AND a microwave and continental breakfast buffet.

Reviewed Feb 2015
10.0

review from

Clean, nice room, great shower, and good location

Reviewed Nov 2014
7.1

review from

The bed The room

Reviewed Oct 2014
7.0

review from

Bed was great. Dirty room, bathroom.

Reviewed Oct 2014
5.3

review from

Location NO EASY CHAIR OR RECLINER IN ROOM. ONLY A BED AND A DESK CHAIR

Reviewed Oct 2014
8.0

review from

Bar on 2nd floor much too small. Stayed on Club Floor. Not impressed with club bar (bar not open after game).

Reviewed Sep 2014
9.0

review from

location, employees, fast elevators, very comfortable bed, rain type shower head, restaurant and bar in the hotel, indoor walkway to mall and other buildings. air conditioning system wasn't working correctly while we were there. Took two calls down to get someone to come look at it. When they did come up, the fix was to run it down to 65 degrees on the thermostat to get it to cool. The system kept kicking on and off keeping my wife awake. I fixed that by turning the fan on continuous. I think they were having climate control issues all weekend. They gave us a free movie to make up for it though.

Reviewed Aug 2014
8.6

review from

Loved the heavenly bed and Heavenly shower. Booked hotel stay through bookings.com. Very inflexible and I did not get a great rate compared the the others I traveled with. I will not use that service again. I was not allowed early check in due the the fact my reversation was through bookings.com. I suggest to keep the reputation to its high standards you stop allowing reservations to be made with with service

Reviewed Aug 2014

8.0

review from

The beds! No rooftop access.

Reviewed Jul 2016
9.1

review from

Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby. The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.

Reviewed Feb 2016
10.0

review from

Very Clean

Reviewed Feb 2016
8.0

review from

Staff was friendly, fitness facility was very nice Hotel was dated and not as clean as I would have liked

Reviewed Jan 2016
10.0

review from

I've stayed in downtown Indy quite a bit, and the Westin is by far my favorite of the nice hotels I've stayed at. They consistently do things better than other hotels, and I am often caught off guard by all the little amenities they offer. I couldn't find the pool. There's no clear indication/direction. If you've stayed at this Westin, you know what I'm talking about.

Reviewed Aug 2015
8.8

review from

Bed was very comfortable...but not enough pillows Found Bed bug in my bedding not on top of bed but under the comforter...television was too small to be seen from far side of the king size bed ....feng shui not good ....sofa perpendicular to media so only could be used to pile coats and luggage on. Heat kicked on and off incessantly and had to adjust the volume on the tv to compensate too loud or not loud enough. Overall ...do not feel like it was worth the money..have had better ammenities in Choice Hotels for half the price....bigger tv ...placed centrally in the room ....bigger fridge AND a microwave and continental breakfast buffet.

Reviewed Feb 2015
10.0

review from

Clean, nice room, great shower, and good location

Reviewed Nov 2014
8.0

review from

Bar on 2nd floor much too small. Stayed on Club Floor. Not impressed with club bar (bar not open after game).

Reviewed Sep 2014
9.0

review from

location, employees, fast elevators, very comfortable bed, rain type shower head, restaurant and bar in the hotel, indoor walkway to mall and other buildings. air conditioning system wasn't working correctly while we were there. Took two calls down to get someone to come look at it. When they did come up, the fix was to run it down to 65 degrees on the thermostat to get it to cool. The system kept kicking on and off keeping my wife awake. I fixed that by turning the fan on continuous. I think they were having climate control issues all weekend. They gave us a free movie to make up for it though.

Reviewed Aug 2014
8.6

review from

Loved the heavenly bed and Heavenly shower. Booked hotel stay through bookings.com. Very inflexible and I did not get a great rate compared the the others I traveled with. I will not use that service again. I was not allowed early check in due the the fact my reversation was through bookings.com. I suggest to keep the reputation to its high standards you stop allowing reservations to be made with with service

Reviewed Aug 2014

7.1

review from

The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable! Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.

Reviewed Feb 2016
6.8

review from

Shula's Steakhouse The evening before checkout, I decided to go through all of my accounts and count my money (as I do every evening before going to bed). When I checked the account linked to the debit card that was used to book my room, I noticed several hundred dollars worth of charges (one of which was exactly $300 even). Altogether, I was charged approximately $800 more than what the room costs for the weekend. Such a minuscule theft for the amount of business they've now lost-all of my employees are strictly forbidden to stay at any Westin hotel for as long as I live and my friends/family members will be strongly encouraged to stay elsewhere as well.

Reviewed Jan 2016
7.7

review from

The hotel room was very clean and nice. The bed was comfortable and the location is great. The room wasn't ready, the floor level was incorrect, and the courtesy call to tell us when our room was ready, never happened. I could of missed my event that I came into town for, if I didn't take my luggage back to my car and not wait around on the room to be ready. The whole lobby was full of unhappy customers.

Reviewed Mar 2015
7.1

review from

The bed The room

Reviewed Oct 2014
7.0

review from

Bed was great. Dirty room, bathroom.

Reviewed Oct 2014

6.5

review from

the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.

Reviewed Aug 2016
5.3

review from

Location NO EASY CHAIR OR RECLINER IN ROOM. ONLY A BED AND A DESK CHAIR

Reviewed Oct 2014

The Westin Indianapolis

$163+

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