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Clean room, great service from front desk, found a great deal online booking ahead, breakfast was ok 1st day, 2nd was great! Getting in and out due to highway construction was very confusing. Was there 3-4 days and never quite got it! lol. But doable with navigation!
Bed was comfortable. Not terribly expensive. Convenient location for my business in Jacksonville I was testing in the morning and asked the desk clerk if I could get a banana from the breakfast area and he wouldn't give me one because it was roughly about 45 mins before breakfast opened. I wasn't happy about that. The hair dryer was one million years old. AC was weak. Shower curtain rod was broken so the curtain wouldn't stay closed. They wouldn't allow my father to do a late check-out either. Mostly small things that added up to an unpleasant experience.
The staff was great
Pay for 2 rooms for nothing
The night staff was great but in the daytime very poor night had to bring us towels every night Stayed 3 days & never cleaned our room and we asked twice
well they didn't have any rooms ready whenever it's time for check in
Our stay here was great, it was a clean and spacious room. The bed was comfortable and clean! They have a great policy in that you will be charged $200 if caught smoking in the room, so as you could imagine the room had no stinky smoke smell. Of course the room was the best experience but not to far was the continental breakfast provided with your stay, there was no need to upgrade to the full breakfast bar as the continental food was sufficient for a full hardy breakfast! Wifi was slow! Tried to watch Netflix but it kept freezing up!
A place to stay close to work Having to move rooms because the first one stank so bad
The room was clean, comfortable and quiet. The bed and pillows were extremely comfortable. Check out was at 12:00 One of the elevators was out of service. Breakfast buffet was not complimentary and I would have liked to have been told that at check in.
very close to Wolfson's childrens hospital which was the reason for our stay. My wife is allergic to room spray and we called ahead to ensure the cleaning staff did not use it. When we checked in, the room was sprayed and it was very strong. There was no operating window so we could not even air out the room. We had to check out 10 minutes after we got there. The staff said maybe we could try another hotel. I drove the 4 hours home instead.
The beds were like sleeping on a cloud.. The room was always immaculate and smells wonderful. Very inviting!! The staff was very helpful and friendly with great attitudes. I would have liked something to hold on to get in and out of the shower. There was one at the front of the shower but it needed to be at the other end to be helpful.
The staff members were very courteous. This hotel was very poorly kept. The bed was half made, found hairs all over the bed. The tub was filthy and the wallpaper was falling off the walls, huge paint chips on wall. Noisy kids banging on my door in the middle of the night. HORRIBLE experience!
Sat. night was very busy as there was comedy night...I could not finda parking place near my room.. After the show was over, I could move my car near the room. Otherwise, the stay was great.
Nice pool, secure facility, very close to interstate Under staffed, old mattress, small TV, worn carpet, lack of sound proofing, unsecure wifi, old furniture
There was little to no sound insulation in the room, I could clearly hear the neighboring rooms activities throughout the night and was woken up more than once by loud guests in the hall all throughout the night. I ended up leaving at 3am because of this.
Everything was great. The included dinner and breakfast was awesome. If you're going to a Jacksonville football game, this is the place to stay. Shuttle service from the hotel to the stadium and back. I would definitely stay here again.
Location and the staff. We traveled 2.5 hours after a long night with family, and our room was not ready until after 6pm. Room was over priced for the condition of the furniture.
Pleasant hotel with a deligthful family swimming pool and hot tub. The hot breakfast buffet was quite good. The only disappointment was having to pay for parking in the garage. This was not advertised.
friendly staff, good location, great breakfast. rooms in separate building from front lobby. trouble with keys, each day had to get re-charged. key required for building entry (for security it was good) but when key not working and we had 2 babies and/or food, difficult to walk to front desk
The staff are always friendly and helpful. The rooms are large and the beds are comfortable. The breakfast is better than most hotels. Nothing
location and I appreciate the larger rooms. The shuttle service was great. They didn't clean our room! We had to go get our own towels when asking about the cleaning they only responded 'yes the rooms are cleaned daily' they did not offer any help. Also a blanket we pulled out of the closet smelled like BO. TV picture was bad.
Very clean, good location, nice staff.
Rooms were well equipped. Location was convenient for my needs. Barking dogs (plural) in rooms near me, throughout the evening.