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Great location (view of the mountains is fantastic).Good concierge staff Housekeeping facilities should be improved (used glasses are only removed when you tell!!) Missing bathrobes in the room.Telephone system for inhouse use (reception-roomservice) is not functioning automatically with one button.No proffessional business center facility.The computers are mainly used by kids to play games!! I had to wait for 30 minutes to use the computer SPA staff can not speak English Service in the restaurant can be converted to Alacart-limited alternatives for guests who does not eat pork
The spa area and the location was perfect . the rooms were very nice and the breakfast was perfect . the buildings of the hotel are perfect. The children play ground had one girl if she took a child to the wc nobody was with the children left in the room. The new year gala was very poor programmed and table planned and the band was not very cheerful however the manager tried to do his best by changing the tables . we expected more for such a hotel especially for the gala. The employees need more experience
Hight quality of everything - room size and design, hotel location, breakfast is super! N/A
Everything was perfect!! Very nice and polite staff.. Lovely room with modern design .. Best experience in Austria so far!
Staff were superb - nothing was too much truble. Food was magnificent. A really fabulous hotel. Not a thing.
wonderful spa, great rooms, excellent service and food. want to go back.
lovely breakfast and fabulous swimming pool, fantastic views, spectacular entrance, very spacious inside and outside, real luxury!
I have been in this three time in four months and i love it
In spite of near city centre, I can feel rural resort. Swimming facilities were excellent, like Mon Cervin at Zermatt. Also l could play Golf the day when I arrived. nothing
Location and settings,schuttle to the center and back,swimming pool and finish sauna. Food is very poor for 5 star hotel to compare with other Austrian resorts.Lots of salt in all dishes.No pancakes for kids in the morning.
Exelente hotel whith nice spa, exelent comfort, nice restoran and nice servise,and everething in Kitzbuhel Exelente romantic ski weekend in Tirol In the luxury panoramic double room,very romantic is one problem. The bed is not for a capple, they must fixed that,becouse evereybady have they oven bed!
excelent location in top of a hill , nice overview, Location, swimmimg-pool, clean, room, staff, They should definitely improve the beds. There are very unconfortable beds, no matrimonial bed, only 2 separate beds, put close but durring the night they are moving.
Very friendly check in staff. Very helpful.
excellent hotel staff and very clean hotel and rooms
Layout of panoramic room and view from room
veru good services
the spa they run out of ski maps and generaly didntvolunteer information about opening and closing ours of the shops. we went over for easter and left all the shopping for monday but shops were closed
the spa the staff was not very helpful
the room was very large and the tub is located in the room,behind the TV. Location is great,very quiet and the swimming pool from the last floor gorgeous, with views over kitzbuhel everything was perfect
the view, service, panorama ,food in restaurant,shuttle to town and back,the recration area pool and sauna
Excellent quality of accommodation with large and well finished rooms; very friendly staff who took the time to know your names almost immediately; very good restuarant (half board is a good idea as you are 5-7 minutes from Kitzbuhel centre by car). It's only 6 months old now (March 2010) but it has been finished very nicely. Pool was a bit too cold. The jacuzzi is part of the pool and this needs to be separate and hotter! Otherwise, it's a lovely spa area.
the room ,food ,spa showerwater go in room
Plenty of facilities at the spa, connected to a great golf course, rooms were immaculate! More options for casual dining would be beneficial
good frequent shuttle service, good breakfast and excellent dinner no
The personel where verry friendly and service minded. The breakfast buffe was also very nice,with a lot to choose from. We had a large and light room with a nice design (Hahnenkamm) and instantly felt at home. the close vicinity to the railway station never bothered us either. We can really recommend this hotel for your stay at Kitz. If I would have been there for skiing I would have like to have more hooks for hangers in the bathroom for drying skiing clothes
Our room was very spacious and nice. Had a lovely view over the river and was nice to be only a short walk from the town. The restaurant staff were very unfriendly and often rude. It would have been nice to have a fridge and a jug in our room so we could make hot drinks. Also a DVD player attached to the TV to watch movies.
Convenience to station and ski busses. Food great value and very good.
Absolutely superb hotel in all ways. A liitle out of town but no problem.
The hotel was excellent The only issue was that you needed to get a bus or taxi to the centre
hotel staff kindness no undeground parcking
Staff very friendly. Excellent breakfast buffet fitted well with physically active week. Booked single room upgraded to double. Booked late so had room backing on to railway station. Room fairly soundproof so not really a problem.
Arriving after a long motorcycle trip in the mountains it was nice to be greeted with excellent service, warm welcome and very comfortable room. My party arrive quite late (around 2045) and were told there weren't enough main courses left in the kitchen for us. A bit surprising but the standard of the salad bar, soup and desert made up for the mediocre mains on offer.
The food was excellant, especially the cooked hot breakfast rather than a buffet breakfast Bar facilities were poor but we understand these will change once the extension is completed
Hotel staff was very pleasant to us... No facilities at all inside the hotel...
This was our return stay, last one was in July/August. Friendly staff, great room with view, cleanliness, great buffet breakfast, perfect location for walks in village and hikes in the mountains. We will return again next year. Very limited hotel parking with only some 6 to 9 spaces in total. Paying Eur15/day for parking underground seemed excessive, especially when the other spaces seemed empty in this off-season period.
Excellent and helpful front desk staff very noisy, loud at night and hard to sleep due to noise
The staff were excellent and extremely helpful gong out of their way to assist us during our visit. Thanks Laura for your help in everything especially providing and printing out driving directions to our next port of call. Very centrally located to the town and all ameneties and main ski lifts. Didnt appear to be any parking and we were directed to the hotel next door which was closed due to the off season so we could park there. Dont think it was a major problem but offer this in case you were expecting to park at the hotel. UNless of course they have a parking facility we were not told about. Couldnt comment on the 5 course meal others have as the restaurant was closed, again probably due to the off season.
Beautiful lobby / bar with open fireplace. Rooms old style but large and comfortable. Location excellent. Staff very helful and friendly. Spa wasn't advertised enough - brochure in folder in locker - should be more prominent. No reception at spa so if token for jacuzzi needed you had to go back up to main reception.
The position ,the helpfulness and friendlyness of the staff and the fact we could park our car right outside the hotel.Also the lift
very kind staff,nice interior design,good cuisine,very clean. small tricks with internet use.If you pay one hour or more you have right to use it only in one session.If you close after 5 minutes you can not use the rest next time.
The hotel is has very comfortable rooms, very friendly staff and fab wellness facilities The resturant seemed to be too hot each evening with no fresh air.
We had a great stay at The Hotel Kitzhof. The staff were very good and helpful with our 12 month old daughter and all our requests. The hotel itself is gorgeous and in a great location. Breakfast was great, as was the restaurant for dinner. The 'business centre' did not work while we were there.
Superb spa, nice facilities. We stayed for 4 nights and during two of them we were disturbed by noise from groups partying in the hotel until late night. One wedding party was noisy until 3 a.m. which is quite uncomfortable when travelling with children.
the hotel was very friendly and well run.it was an ideal locatiopn,both for skiing and for visiting the town. no
It was cozy with warms woods and fabrics, but it was still contemporary with a clean, modern feel. I loved the decor, the simple apples on the night table and chocolate on the pillow. They did a great job with a small space. Wonderful view, too! Attentive staff, nice fitness area, great location. Amazing breakfast included in the price of the room! I would definitely stay there again. I would like to see more amenities in the fitness area....free weights, etc. It would have been nice to have a water cooler in there, as well. Everything else-top notch!
Very friendly, helpful staff who made the stay a real pleasure.
Location, quality of renovation and facilities such as swimming pool & sauna
The friendliness of the staff and the excellent service they provided. that there was no air conditioning in the bedrooms and the building of the new extension starting at 7.00 in the morning. The balcony was shared with other bedrooms.
Confort I want to city center at night to find an open restaurant because I did not make a reservation for dinner at the hotel's restaurant during weekend. There is no priorty to the hotel guest although it is a Resort Hotel which is never happened to me before?!!!
the atmosphere, the staff of the hotel, the view, the confiture and the bread from breakfast, the services, the piano player, aso
It is a traditional hotel and they know how the keep it a classic. The restaurant is very good and carefull. Although we had been there in a time of holidays for schools, the peace was kept.
The hotel is located 1.5 km from the center of town, in a beautiful building, very quite and calm, and staff are very helpful. The room was fairly sized. Breakfast was excellent! The 2 days we stayed there were fairly hot, and the room didn't have such a good airflow, so it was a little hot during the day.
I would reccomand it to everyone. Everything was fine especially the staff.
Staff was extremely helpful, courteous, and friendly. Beautifully furnished, unmatched setting, very clean and well kept. More comfortable bedding and slight problem from nearby chimneys, everything else outstanding.
excelente relacion calidad-precio. habitaciones amplias y spa fantastico. merece la pena la media pension.
good location and friendly staff. accessible to 2 main cable cars and the city center. opening hour of the pool and sauna is quite short. if it would open from 6:00 to 22:00, we could use them more. also, my daughter can't use the pool because of its opening hour.
The room was comfortable and we particularly liked the balcony. Breakfast was good and the daily upgrade to half board was very good value for money. We stayed when the weather was hot and air conditioning in the room would have been a big advantage
Friendly front desk staff - nice breakfast selection 1) The swimming/sauna facility is closed quite early, at 8pm 2) The room was so-so, lower than our expectation 3)Front desk is 24H, but not always around 4)In the midnight, our door is open like a mystery, fortunately we didn't lose anything, but it is really scared when we get up the morning to see a open door...We are pretty sure double check the door closed the night before.
The hotel is a beautiful building, well situated in central Kitzbühel.
The overall experience was excellent, taking care of even the smallest details.
Very comfortable , excellent service
Hotel facilities and services are excellent. Location of hotel is the best place of Kitzbühel. Always smiling staff and perfect foods at both breakfast and dinner were exceptional. It was lovely vacation for me and my family we always remember.
The service and food at this hotel are 5 star, the staff are some of the most courteous staff we have ever come across, views and location are perfect, if you want a relaxing pampering break with fresh air and breathtaking walks (literally!) the Kaiserhof is perfect. Minor complaint, the wine list is limited and overpriced.
Its position relative to the main ski lift in the town, while still being an easy walk to the town centre and its facilities. The reception staff were excellent - very friendly and helpful, as were those in the restaurant.
Hotel Kaiserhof in Kitzbuhel was a wonderful, exquisite place to stay. The Tyrolean decor (lots of lovely pine and the beautiful patterned carpet) complimented the mountain atmosphere. Traveling as a single, I felt very comfortable at the hotel, and everyone on the staff exemplified gracious hospitality and warmth. The location is at the foot of the gondola for the Hahnenkamm run, and it was fun to sit in the garden and watch each car go up and down. I enjoyed hiking and exploring the town while other guests raved about the area golf courses. Staying at the Kaiserhof was so incredible, and I hope to return again soon. Everything was perfect - no complaints
Friendly, efficient, and helpful staff. Family owned and managed. Front desk and restaurant staff all multi-lingual (Deutsch / English at a minimum.) free wi-fi. Double room was of good size, with a nice sitting area and small balcony. Bathroom clean and modern. Room and all public spaces very clean. Very extensive breakfast buffet with nice touches such as fresh fruit salad and season fresh fruit and sparkling wine. Good restaurant with pleasant patio dining in good weather; it is also very well-staffed by a very attentive team. Daily specials are probably the best, with permanent menu items depenably well-prepared. Reasonable wine list with some well-selected enjoyable Austrian wines (including reds.)
Great location. It had everything we needed. The owners were very friendly and helpful. Late breakfast start - 7:30. That's all and that's probably being a bit picky.
The room was big, nice, clean and nice view ( we got the room on the last floor) best location for ski, across streat lifts, in the summer no adventage for this central locaton
Close to Cable car and ski rental. Less than 5 mins walk down town. Would not allow late check out for free even though the hotel was quiet. They wanted to charge me €50 which I thought was a littlev excessive.
friendy staff on arrival and throughout stay. excellent room. there were reserved tables at breakfast. I could not sit where i wanted to
The staff were very helpful throughout our stay. We had problems with ourluggage and booking our trains and we also found the bar and restaurant staff very pleasant. The location was superb, right next to the ski lift and quite close to the centre of town. I did feel that the hotel was very expensive for the room we had but this may be because I am used to English hotels where £250 per night gets you quite a lot. We were on our honeymoon and I was hoping for something special but the decor was similar to the pensions I have stayed in before. I accept that this is Tyrol style so our fault for not spending more time researching. Perhaps if we had been fortunate enough to have a room with a nice view, we would have felt different.
Great location with friendly staff and clean rooms. Also flexible on arrival and check out.
Well situated, two minutes from railway station. Five minutes from town centre. Very friendly staff. Hotel immaculate. Not alot of character.
The hotel was great, really nice interior and good sized rooms. A wide range of choice for breakfast which you can either eat inside or out on the terrace. The staff were friendly and really helpful. Perfect location just at the bottom of the chair lift which takes you up the mountains and offer fantastic views. No - all wonderfull.
Perfect Location, Friendly Staff , Good Food, Lightfull Rooms , View of the Kitzbuhel from rooms and terrace
Location, clean room, sauna was nice Atmosphere, too modern, building is not very pretty, service could be better
Fantastic choice of breakfast ie rolls, cereals, fruit etc Far too hot ie central heating in all areas
The location, being right in the centre of Kitzbuhel, friendliness and overall efficiency of all the staff
The service, the ambience and the location were all totally exquisite .... we loved our short stay at this hotel. No ..... my wife even took photographs of the bedroom!
charming traditional ambiance with all modern amenities; excellent dining; central location
Fantastic location and room
The location was first class. The staff were friendly and helpful. The food was good. The hotel was very clean and well maintained. There was a taditional Austrian feel to the hotel.
individual style of the hotel, very clean, lovely food no tea/ coffee making facilities in room; no mini- bar in room
Helpful staff, very comfortable rooms, smart, clean and stylish ambience, lovely food, near to skiing slopes, cable car, and town centre Proximity to railway; not too much of a problem, but a bit noisy early morning due to freight trains passing.
Perfect location, quiet, but only minutes away from the city centre and ski lifts. Refrigerator missing in rooms.
The atmosphera . the staff - very open , supportive, the hotel style - traditional tyrolean with all modern facilities
the surroúnding environment, the antique wood furnishings, the health club. The was no fridge or mini bar in the rooms, otherwise all excellent.
Location is great , swiming pool - sauna very pleasant so it ' s a good place to relax .However the service is very slow , they forgot to keep our booking for the diner ( we went with our 3 kids on time for 7.30 but were obliged to wait for 30 minutes and nobody asked if we wanted drinks .... started late the diner ... ) and more ...they forgot my order for the main course . yes see above ( you need to be patient ) .2 orders forgotten ( table for diner + 1 course for myself ) and started the sauna next morning 25 minutes after we asked for it ...So for a 4 stars a bit disapointed but the hotel is very well located .
fantastic hotel, very welcoming. pool and sauna facilities excellent. food excellent. helpful and polite staff