Kapaa 9 Passenger Van Rental

Mon 5/20

Mon 5/27

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Passenger van

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Alamo

No score available yet

One location in Kapaa

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Locations in Kapaa

3276 Hoolimalima Pl

+1 844 914 1551

Monday	06:00 - 22:45
Tuesday	06:00 - 22:45
Wednesday	06:00 - 22:45
Thursday	06:00 - 22:45
Friday	06:00 - 22:45
Saturday	06:00 - 22:45
Sunday	06:00 - 22:45

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Reviews

10.0 Wonderful

May 2024

Booked online. Check in upon arrival was quick. Vehicle was as expected. Return of vehicle was also quick.

10.0 Wonderful

Jun 2021

Pros:

Very easy pick up and drop off, shuttle to and from was prompt

Cons:

Most expensive car rental I’ve ever had!

10.0 Wonderful

May 2021

Pros:

Very helpful

Cons:

more employees when checking out would be helpful

10.0 Wonderful

Apr 2021

Pros:

Very good good service on phone helpful people

2.0 Poor

Apr 2021

Pros:

Staff was horrible on pickup

Cons:

Quit ding the State's job and just rent the car

10.0 Wonderful

Apr 2021

Pros:

Staff was so upbeat and friendly.

Cons:

Long line so it took 1.5 hr to get our car but not their fault since 2 planes arrived at same time.

Budget

No score available yet

One location in Kapaa

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Locations in Kapaa

3285 Hoolimalima Place

+1 808 245 9031

Monday	05:00 - 23:00
Tuesday	05:00 - 23:00
Wednesday	05:00 - 23:00
Thursday	05:00 - 23:00
Friday	05:00 - 23:00
Saturday	05:00 - 23:00
Sunday	05:00 - 23:00

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2.0 Poor

Apr 2024

Waited over an hour to check in. Car was dirty. Had to walk back to terminal after drop off because shuttle was late. Took $50 off my deposit with no explanation. Not happy

6.0 Okay

Feb 2024

Keep was great! Grouchy staff during pickup and especially drop off. The Jeep had mud on it when we picked up which we didn’t care that much but of course we put more mud on the week we had it and the manager lectured us saying he wanted to charge us $250 cleaning fee. We settled on $35 which I suppose was fair. Website says don’t worry about cleaning but you actually better bring it back clean. Heads up.

10.0 Wonderful

Dec 2023

Friendly staff and didn’t overprice the rentals. Easy to deal with and secure the car.

2.0 Poor

Nov 2023

Terrible customer service

10.0 Wonderful

Nov 2023

Excellent

4.0 Mediocre

Nov 2023

Excess a f

Enterprise Rent-A-Car

No score available yet

Best rated

2 locations in Kapaa

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Locations in Kapaa

3-3257 Kuhio Hwy

+1 808 241 5580

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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4-484 Kuhio Hwy

+1 808 975 9686

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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Reviews

6.0 Okay

Apr 2021

Pros:

Staff was wonderful. Car was clean and ready for pick up.

Cons:

Location is NOT at airport - there is NO shuttle. Uber / Lyft are NOT readily available. Must rely on taxi, which is hit or miss from the airport. I had to walk the 1.8 miles from the airport to get to Enterprise before it closed.

9.6 Wonderful

Jul 2019

Cons:

Car was a little hard to get into.

10.0 Wonderful

Jun 2019

Pros:

Check in staff rocked. Super easy drop off.

10.0 Wonderful

May 2019

Pros:

This Lihue location was fast, helpful and easy.

10.0 Wonderful

Feb 2019

Pros:

Agents that I talked to were very friendly and helpful. Would definitely book at the Marriott again, very easy.

Cons:

nothing, everything worked out great. We had the car for a month and no problems at all.

6.0 Okay

Jan 2018

Pros:

The second manager and staff at Lihue airport who eventually did help us and did all they could do to make it right for us.

Cons:

I received a call that rental location was not open when we would arrive. The offer was to have the car (plus 2 others I rented at the same time) at a different location nearer where we were staying available the next morning. I paid $120 in cab fees to get to our location, but the next morning went to the closer location and found it closed. No one at any number we could find for Enterprise knew anything about our situation other than to suggest that we go BACK to the airport location. (I then had a voice mail from the nearer location about picking up the vehicles but no one answered when I called back. I never heard from him or the manager who gave me his private cell number to call if there was a problem. I called. No response. Ever.) We returned to the airport location (Another $60 cab fare. Once there, I will say the manager on duty was very apologetic and accommodating and even reimbursed us the cab fare. He treated us very well and he is to be commended. But the disorganization cost us a half day of our Hawaiian vacation, time with my family I can't recover.

Payless

No score available yet

One location in Kapaa

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Locations in Kapaa

3285 Hoolimalima Place

+1 808 245 9395

Monday	05:00 - 23:00
Tuesday	05:00 - 23:00
Wednesday	05:00 - 23:00
Thursday	05:00 - 23:00
Friday	05:00 - 23:00
Saturday	05:00 - 23:00
Sunday	05:00 - 23:00

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Reviews

4.0 Mediocre

Jan 2024

Car had no shocks, breaks worn,tires worn. Dents everywhere

2.0 Poor

Jan 2024

They had trouble locating my reservation and the number I was given from kayak was not a viable number. He’s created a significant distress and confusion of over paying for the vehicle.

10.0 Wonderful

Oct 2023

I tried to rent from Hertz and it was a huge mistake. Never again with Hertz

1.9 Poor

Jul 2021

Waited in line for the car for >2hrs, mostly outside in the heat. The car I got was much worse than the one I booked and was not clean. Horrible experience.

2.0 Poor

May 2021

Cons:

Waited in line for over 2 hours to receive my car. One person was working behind the desk for 50 customers while other employees watched and chatted. Truly terrible.

4.0 Mediocre

May 2021

Cons:

It was over a 2 hour wait to pick up the car.

Hertz

No score available yet

2 locations in Kapaa

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Locations in Kapaa

3-5920 Kuhio Hway

+1 808 400 3751

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	07:00 - 17:00
Sunday	07:00 - 17:00

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4331 Kauai Beach Drive

+1 808 400 3879

Monday	08:00 - 15:00
Tuesday	08:00 - 15:00
Wednesday	08:00 - 15:00
Thursday	08:00 - 15:00
Friday	08:00 - 15:00

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Reviews

8.0 Very good

Nov 2022

The rental location is really convenient if you are staying at Kauai Beach Resort, because that is where the rental office is located. We found this rental location on Kayak and thought it was located at the airport in Lihue. Luckily for us, we were staying at the KBR. We did have to take a $20 dollar cab each way. So the deals that were close in price (less than the $40 difference in Airport location vs off-site), are the ones we would have chosen.

8.0 Very good

Nov 2022

Beams on the car were weak! Footbreak was oldfashioned.

4.0 Mediocre

Nov 2022

Car was picked up at a resort located 3 miles from airport--Hertz office, but no transportation was provided. We had to pay to get there. $44 each way (3-miles from LIH) or pay $150 drop-off fee. This was not disclosed at time of online reservation. Car was not clean and seemed old. Did not have opportunity to discuss with rental rep. as they were busy with another customer. Additional fees/taxes were added, even though this was a PRE-PAID rental that INCLUDED TAXES.

Advantage

No score available yet

One location in Kapaa

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Locations in Kapaa

3273 Hoolimalima Pl

+1 808 245 5823