Guest reviews
Overall Rating
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8.6 "Location is great."
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7.7 "Nice rooms."10.0 "100% thought the
view was good ." -
7.6 "Tasty food."
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7.4 "Good service."8.8 "88% found the
staff to be very friendly ." -
7.3 "Good vibe."8.6 "86%
enjoyed the friendly atmosphere ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.8review from
Location. It is on top of a hill and is quiet. The shuttle drivers were helpful. The front desk was helpful. There is a nice restaurant. Unfortunately, the tram to access the town hasn't worked in almost two years! It is a lot of money to spend for a room. There was hair on the bathroom floor, the tub didn't drain very well. I felt like I was paying a 5 star price for a 2 star quality hotel room. There are a lot of snooty customers who go there. The restaurant staff seemed overwhelmed for the type of product they were trying to put out.
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6.0review from
Friendly staff, spectacular views the tram was out of order which required a big uphill hike to get to and from downtown Ketchikan. This negates the excellent location. the tram had been out since September, with no mention on websites. Rooms are minimally furnished, TV and ice machines either didn't work or were problematic. Cleaniliness only adequate.
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7.1review from
Location is nice and the elevator to downtown is convenient. Staff was pleasant. Overall a nice stay and decent food at the restaurant. Exterior is a little rundown. The trash (cig butts, wrappers, etc) on the ground and stairs around the out buildings was never picked up. The restaurant was closed on Mother's Day but the front desk staff didn't even know that.
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6.3review from
We love the location of this hotel. We have stayed at this hotel many times in the past but the hotel is currently undergoing a management change and there were many problems. Food was overcooked, wilted salad was served, berries were served frozen, the staff could not answer any questions, staff did not show up to serve breakfast and did not send laundry out when dropped off. We hope that the management change will correct these problems.
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4.8review from
Location. It is on top of a hill and is quiet. The shuttle drivers were helpful. The front desk was helpful. There is a nice restaurant. Unfortunately, the tram to access the town hasn't worked in almost two years! It is a lot of money to spend for a room. There was hair on the bathroom floor, the tub didn't drain very well. I felt like I was paying a 5 star price for a 2 star quality hotel room. There are a lot of snooty customers who go there. The restaurant staff seemed overwhelmed for the type of product they were trying to put out.
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6.0review from
Friendly staff, spectacular views the tram was out of order which required a big uphill hike to get to and from downtown Ketchikan. This negates the excellent location. the tram had been out since September, with no mention on websites. Rooms are minimally furnished, TV and ice machines either didn't work or were problematic. Cleaniliness only adequate.
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6.3review from
We love the location of this hotel. We have stayed at this hotel many times in the past but the hotel is currently undergoing a management change and there were many problems. Food was overcooked, wilted salad was served, berries were served frozen, the staff could not answer any questions, staff did not show up to serve breakfast and did not send laundry out when dropped off. We hope that the management change will correct these problems.
