Kingswinford Hotels

Room, including bathroom/shower, was very clean and spacious with all necessary facilities available. Every member of staff that we came into contact with (restaurant, bar, reception, fitness/pool) were very helpful and nothing was too much trouble. Restaurant choice of meals was limited.

room was large and very comfortable breakfast was not good at all and the spa facility was very untidy

This was our second stay at the hotel, great location for our shopping trip to Merry Hill. The breakfast was excellent.

The shower was nice n relaxing The toilet water kept rising and took ages to go down when flushed

Extremely comfortable beds, lovely bar and reception area, ideal location for the Brian McKnight gig at the civic hall Food ordered at the bar was very expensive and the quality was very disappointing

Beautifull setting My daughter and I shared a twin bedded room and found the beds to be extremely narrow , we are both slim people so I can cannot image how a large person would not have fallen out of the bed !

Nothing Poor acess to rooms i.e. no lift, cot we had ordered had no mattress or bed linen, room was dark with dated furniture, view of a skip from window and the spa was closed. Not what we had expected from a four star Ramada hotel.

No facility for using laptop - either as a dial-in facility or wireless

One of the best Asian restaurants I have eaten in Very slow check in process with only one receptionist who also had to deal with groups booking their Christmas Parties..

Comfortable for the price toilet in the room was filthy

Small but comfortable room/bed, friendly personel, fresh made (simple) breakfast.

The hotel was clean and the breakfast was good The beds were not very comfortable

The staff were welcoming and friendly. Everywhere was clean and tidy with furnishings to a good standard. We were not given the room we had booked (Marsh) but the room offered (Bouguet) was very acceptable.

nice gardens and rooms The only really friendly people we meet were the owners of the hotel . the others employees wer below expectations

Nice location. Excellent shower. Was overcharged on arrival and had to wait until departure to resolve. The advice was that I would obtain a refund 'once what I had spent in the hotel had been deducted'! As a result I chose not to spend any money on any service. There was unseemly rush to get my credit card and take the money up-front. There was a Medieval Banquet for 80 people being held on the night of my arrival. I had not been told about this when I phoned the hotel to confirm my booking. Had I known this I might well have choosen another hotel. As a result the restauraunt was effectively closed to residents that evening and the suggestion was that I drove in to Kinver to find alternative sources of dinner. Not good at all.

Broken trouser press in room, poor quality shower requiring updating of tiling/grouting

The locality and the room itself was acceptable. The shower on the first morning was, at best, lukewarm. Having reported the problem we expected it to be resolved, but this was not the case and we suffered the same fate the next morning. We also wanted to use the room phone, but this would not work. We reported this problem also. On our second night we arrived back at the hotel to find a wedding party in full swing with children running about screaming. On reaching the sactuary of our room we were confronted with very load music. Management advised us that they could not get the volume turned down and that it would be going on till 1 o'clock. During our discussion with the day manager next morning he admitted that our compaints had not been logged as they should have been.

as i took my elderly mother in law,everything we asked for they were very helpful the only problem was that she could not get into the bath and a shower would have been helpful,also our double room the shower i would class as poor the power was not good.

The hotel room was large and comfortable and the hotel itself is very pretty The hotel said check in is from 2pm but our room wasn't ready until 3.30, making us late for a reception we were going to.The drinks are also overpriced

our first double room on the ground floor, running along side bar was far to small, but once we up graded to the court yard it was amazing. wanted more option on the food menu, but your breakfast was great.

friendly and helpful staff good breakfast Bed mattress springs were very noticeable - quite uncomfortable No map available of local streets and area

Good access; modern comfortable room ( but could do with an easy chair); good secure parking ; warm ; quite . Breakfast very mixed, very limited choice of cereals and poor toast, but good fresh fruit. Didn't try cooked breskfast.

Room was exceptionally spacious and well equipped, as was the bathroom. Both looked recently refurbished and the heating worked excellently! Breakfast was good quality (didn't eat evening meal in as there is an excellent Italian just up the orad and I love Italian food). Corridors etc were narrow and a bit tired. Couldn't make outgoing calls from extremely sophisticated phone in room. I had to go to bar to access free Wi-Fi as my room was out of range. Had full breakfast, but would have had to pay extra £6.50 to add half a grapefruit to this, which I thought a bit steep.