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Poor smoking area
Difficult to find way around building. Got lost finding dining room. Reception hard to find.
Helpful staff and value for money accommodation None found
Very good sized rooms
Room was clean Shower did not work properly, either scalding hot or freezing cold Heating on all night made room like a sauna smoking rooms within the hotel rooms, corridor stunk of smoke
location was very good for business in Dudley no problems
clean with goo sevice it so far from the city for business or for entertainment
Space and facilities in the room and locality
Room was very large, great views, and comfortable. The WiFi (which wasn't free) failed at 8pm, and didn't get resolved until 11:30pm. The hotel did, however, refund the charge.
room was large and very comfortable breakfast was not good at all and the spa facility was very untidy
Only the fact that there was a huge stain on the carpet in our room.
Needed to recieve some documents and front desk were very helpfull
The hotel is well situated to many of the local attractions. In addition to the hotel's amenities, there is also a health club adjacent to the main entrance. The Wi-Fi connection is perhaps the only defect that I can discern at the present moment. It was slow, undependable, and forced me to use my use my mobile data.
Room, including bathroom/shower, was very clean and spacious with all necessary facilities available. Every member of staff that we came into contact with (restaurant, bar, reception, fitness/pool) were very helpful and nothing was too much trouble. Restaurant choice of meals was limited.
This was our second stay at the hotel, great location for our shopping trip to Merry Hill. The breakfast was excellent.
Spacious bedrooms, good leisure facilities (although we didn't have time to use them) and situated close to the Merry Hill shopping centre. Good parking facilities. Wi Fi not free. The bar area was noisy due to a large group of young people (possibly from an event taking place at the hotel).
The hotel was easy to find from the train station
Near to railway station On initial booking requested a smoking room however when checked in they gave a non smoking room and would not then change it.
Fast check in, warm well decorated room no tv remote :-(
The room was very cold, there was no isolation, and it was freezing outside!
Proximity to the train station. When we got to the room there was someone sleeping in there, that situation was not comfortable at all. During the entire stay one of the lifts was out of order, two of the lobby public phones were out of order. It looked like the hotel was about to close. The cleanliness of the room and corridors was also not acceptable.
It was very central, next to bus and train station The outside made you a bit worried about the hotel you had picked but once inside it was OK.
the convenience to the railway station ,area ,public houses,traffic free environment,location of room
It was in the center It is very old hotel, you need to fight with the staff for central heating. Amazing they are turning on the central heating just for an hour, then you need to shout again.
The location mainlly suited our requirements The Breakfast very Bland
Location to train station and town centre
Comfort of the room
The food in the restaurant/bar was up with the best I have eaten and I stay in hotels every week Difficult to switch the taps over to shower mode
Staff very unhelpfull, breakfast trays from that morning still outside rooms in the evening, swimming pool was dirty, pricing/terms not clear when booking
The shower was nice n relaxing The toilet water kept rising and took ages to go down when flushed
position of hotel at center
Extremely comfortable beds, lovely bar and reception area, ideal location for the Brian McKnight gig at the civic hall Food ordered at the bar was very expensive and the quality was very disappointing
Easy access to city centre,great value for money,reasonable bar prices,great place to stay if you are going to the civic centre,we went to a boxing show,and to see ricky hatton in the hotel bar having a meal made it more memorable.
i found the staff and facilities at the novotel very very good and would stay again
Location to city centre, cleanliness, breakfast and value for money nothing really
Excellent hotel with excellent customer service.Staff very friendly and an ideal location -close to the station.Room was very comfortable and breakfast/food was excellent.
Unfortunately the beds were hard and uncomfortable. The room was cold, the heater did not work in our room(129). Despite reporting this nothing was done. Apart from this we enjoyed our stay.
Got the room cheap through Active Hotels so it was good value
The staff were very friendly and helpful. Room service was exceptionally quick even though there was a large party in the hotel at the time. The breakfasts were delicious - a real treat. The mattresses were rather lumpy, but I turned the mattresses and it was much better and worth the effort.
location and comfort of room
The room was lovely and the location nice Not ideal if you do not have a car because the surounding area was not easily accessible! Raj was great on the mornings as the waiter Some of the reception staff were rude and disrespectful We were two young ladies staying and they did not seem to like this
quiet and comfortable thermostat on shower did not work stuck on boiling hot when asked for bill the initial bill was not based on the rate booked through yourselves but this was corrected without any fuss.
Clean, Tidy and friendly staff. Easy to find and well located for the area. Lovely club sandwich in the bar! Shower extractor fan was constant, the main bathroom one went on and off with light ok but one over shower 'hummed' all night. Car park had lights but only ones nearest to reception were on (or working) making it very dark for late arrivals (as I was).
location to himley hall. disco loud early hoursof sunday morning ?
The friendliness of the staff especially on the reception desk upon arrival. Mould in the bath/show
Nice hotel set in a pleasant grounds with good road links into Wolverhampton. Room was a good side well equiped and comfortable. The bathroom was in a very poor state with patched up tiling, plastic strips around the bath and on the ceiling apparently covering up gaps after a partial refit. The tiles was filthy with black mound in the grout, around the taps and mixer shower. The extractor fan filter was thick with dust and the shower curtain rod continually fell down. For a hotel of this standard the bathroom was an utter disgrace.
One of the best Asian restaurants I have eaten in Very slow check in process with only one receptionist who also had to deal with groups booking their Christmas Parties..
Comfortable for the price toilet in the room was filthy
It was a lovely hotel and the room was very nice and the price was very good definitely worth every penny... Will definitely stay there again :) Nothing to complain about
Beautifull setting My daughter and I shared a twin bedded room and found the beds to be extremely narrow , we are both slim people so I can cannot image how a large person would not have fallen out of the bed !
Nothing Poor acess to rooms i.e. no lift, cot we had ordered had no mattress or bed linen, room was dark with dated furniture, view of a skip from window and the spa was closed. Not what we had expected from a four star Ramada hotel.
The hotel was very pleasant, decor was bright and new and breakfast was good, Didn't like the spa and pool being closed for refurbishment.
No facility for using laptop - either as a dial-in facility or wireless
nothing rooms were not clean, insect larvae in the bedsheets and dirty bathroom. Staff were not helpful or apologetic.
standard of leisure facilities was exceptional and the hotel represented excellent value for money, would definately recomend.
There was a function going on at the hotel and the room that I was in had bass of music pumping until 1am. Not the best if you have a 6 month old baby. The staff did offer to move us, but at 11 o'clock at night with luggage and baby and having already gone to bed we declined the offer.
The hotel was handy for Dudley. The rooms were clean and tidy We stayed in a King Superior room,the bed was infact 2 single mattresses that kept coming apart
comfort and cleanness no
Convenience of the location
The comfort and cleanness of my room no
There was nothing we didn`t like about our stay , everything was excellent . The staff very helpful and friendly the food was top notch , We would definetely stay again
Staff courtesy, evening Meal, quality of breakfast, the coffee
apart from view, everthing was excellent veiw from bedroom
The overall standard of the hotel was very good We were given a free upgrade but the friends we were travelling were left in one of the standard rooms with the 1990 decor - How embarassing. The steaks were very tough and though we were given a free dessert it sort of took the shine off an otherwise nice meal. At £16.95 for a steak I expect better. Finally, if you are paying nearly £14 for 4 drinks you should expect glasses that look nicer than the inch thick functional things they use. The lemonade and pepsi looks flat when they put it in and I had to ask for ice. No sign od a slice of lemon. In summary, respond better to problems and pay attention to those details!!!
Newly refurbished bedrooms which were really nice and really comfy bed.
the room was so lovely thanks, staff are very help full thanks to them we will stop again thank you the out side there where a lot of cig butts did not look to nice as we dont smoke
Beautiful hotel. Well presented obviously a labour of love. Not too formal. Friendly and welcoming. No Meals on a Sunday night. No hot drink making facilities in the room. Though the staff will provide hot drinks on request.
Pretty and comfortable hotel with friendly and helpful staff I think 10.00am checkout on a Sunday is too early and our room was cold when we checked in at 4pm.
nice gardens and rooms The only really friendly people we meet were the owners of the hotel . the others employees wer below expectations
Nice location. Excellent shower. Was overcharged on arrival and had to wait until departure to resolve. The advice was that I would obtain a refund 'once what I had spent in the hotel had been deducted'! As a result I chose not to spend any money on any service. There was unseemly rush to get my credit card and take the money up-front. There was a Medieval Banquet for 80 people being held on the night of my arrival. I had not been told about this when I phoned the hotel to confirm my booking. Had I known this I might well have choosen another hotel. As a result the restauraunt was effectively closed to residents that evening and the suggestion was that I drove in to Kinver to find alternative sources of dinner. Not good at all.
The staff were excellent , the food was superb , the ambience was very relaxing . There were no tea and coffee facilities in the room .
The hotel is in a lovely building and setting. The owners are welcoming and helpful and it's rare not to have anything to critisise!
The decor and period furniture is beautiful in this period house. Owners and staff were friendly and warm and could not do enough for you. Restaurant food excellent. The stay was excellent and throughly recommended to anyone. Country setting around Kinver and Enville is beautiful.
location was superb and the staff very helpful and friendly. The shower was excellent always one of my key assessments of a good hotel.
The staff were welcoming and friendly. Everywhere was clean and tidy with furnishings to a good standard. We were not given the room we had booked (Marsh) but the room offered (Bouguet) was very acceptable.
The locality and the room itself was acceptable. The shower on the first morning was, at best, lukewarm. Having reported the problem we expected it to be resolved, but this was not the case and we suffered the same fate the next morning. We also wanted to use the room phone, but this would not work. We reported this problem also. On our second night we arrived back at the hotel to find a wedding party in full swing with children running about screaming. On reaching the sactuary of our room we were confronted with very load music. Management advised us that they could not get the volume turned down and that it would be going on till 1 o'clock. During our discussion with the day manager next morning he admitted that our compaints had not been logged as they should have been.
as i took my elderly mother in law,everything we asked for they were very helpful the only problem was that she could not get into the bath and a shower would have been helpful,also our double room the shower i would class as poor the power was not good.
our first double room on the ground floor, running along side bar was far to small, but once we up graded to the court yard it was amazing. wanted more option on the food menu, but your breakfast was great.
its views The room was grubby and had cobwebs also ther curtains were grubby..asked for a twin got a double then complained so we then got a double with a single in..we gave up after that... breakfast was nice but 12 seater tables are not my idea of fun. too impersonal sitting next to 11 strangers eating your breakfast..
free wifi night staff require a lesson in manners.
friendly and helpful staff good breakfast Bed mattress springs were very noticeable - quite uncomfortable No map available of local streets and area
The hotel room was large and comfortable and the hotel itself is very pretty The hotel said check in is from 2pm but our room wasn't ready until 3.30, making us late for a reception we were going to.The drinks are also overpriced
Comfort & style of the hotel.
Broken trouser press in room, poor quality shower requiring updating of tiling/grouting
I liked everything about the hotel, and I found the quality of the food and portions excellent.
The 2 for 1lunch deals and the rooms were clean and comfortable and their was adequate room for parking.
The bar shut in the due to 'staff sickness' at 10.00, although the receptionist did get me a beer.
Staff were really friendly, liked added touches of mints and biscuits in the room. It was quite noisy by the road as the windows did not appear to be double glazed.
Cheerful and friendly staff
Service from staff was friendly and efficient Bathroom was very dated, damages and not very clean, there was also beatles in bedroom and bathroom
excellent value for money, rooms basic but comfortable, friendly and helpful staff, good for shopping
Free parking was probably the only good thing about my stay. To be honest I didnt enjoy my stay at all, my room was not particularly clean and smelt musky. The bath had mildew around the edges, went to the hotel restraunt, where I was the only customer, which was fine I had the smoked salmon and king prawn salad to start, the prawns came with a very unusual sauce and the salmon tasted very "fishy". I had the mushroom risotto for my main, disgusting! I could not eat any of it, it was the most disgusting, lumpy foul tasting meal I have eaten, it comes with veg I thought, unbelievably your chef had managed to destroy veg n potatoes! I had paid for breakfast and asked if I could not have breakfast and call it quits on dinner I would pay for drinks no, so I paid for a foul dinner and breakfast I didnt eat
relaxed hotel with internet facilities - also quiet no Blossom Hill by the glass - unusual!!!
Clean and functional, all facilities that you need for a short stat, good price for an average hotel. Fine
Very helpful reception staff and excellent value for money. Location was perfect.
Room quiet. Staff friendly and attentive. No problem for late arrivals. standard hygene very good. No tea-making facilities in room. Pillows hard.
Room was exceptionally spacious and well equipped, as was the bathroom. Both looked recently refurbished and the heating worked excellently! Breakfast was good quality (didn't eat evening meal in as there is an excellent Italian just up the orad and I love Italian food). Corridors etc were narrow and a bit tired. Couldn't make outgoing calls from extremely sophisticated phone in room. I had to go to bar to access free Wi-Fi as my room was out of range. Had full breakfast, but would have had to pay extra £6.50 to add half a grapefruit to this, which I thought a bit steep.
great place to stay - clean and comfortable room with good WIFI connection.Also very attractive young lady on reception - Katrina who was very polite and professional.Will book again when in the area for sure.
The staff were very efficient and thoughtful,the room was well decorated,clean and quiet.Breakfast was beautifully presented and tasty.I would certainly stay there again.
Good access; modern comfortable room ( but could do with an easy chair); good secure parking ; warm ; quite . Breakfast very mixed, very limited choice of cereals and poor toast, but good fresh fruit. Didn't try cooked breskfast.
Facilities appeared very good although only slept there and did not eat or drink there due to commitments elsewhere.Security was very good particularly with the car park having gates which were closed at midnight, very comforting considering we were on the ground floor facing the car park. Also very helpful that the hotel accepts Maestro cards as well as credit cards.
The price! It was freezing and there was no central heating on and it was below zero outside, I had to sleep with my clothes on! It had forecast cold temperatures but the hotel was left with no heating on!
The staff did try to provide service The room was shabby and extremely dark and cleanliness was poor. The shower didn't work. The heating only comes on for a set period in the evening so it was freezing at night.
Friendliness and helpfulness of staff Comfortable bed Quiet atmosphere Close to city centre Easy parking Room could have ben cleaner More tea bags in room(only 2!!)
Friendly & helpful staff. Went out of their way to help.
Reception staff and the night porter excellent. Good value for money Made to feel unwelcome if just wanting a drink and no food. Seemed to be pushed into front balcony area which is not very pleasant.
The hotel is generally clean and comfortable due to recent refurbishment. I find the staff members, though friendly, were not very attentive and managed to bill me incorrectly.
the rooms were of a good size well furnished and clean. The breakfast was excellent. drinks well over priced after midnight eg; £3 a pint and £10 for a double vodka and red bull
Found that most needs were satisfactory and warrranted a further visit if plannd in the future We both felt tht the meal on the Sturday night was not of a particularly high standard. Soap dispenser not replenished.
comfortable beds, central location, warm welcome friends rooms not booked, other friends had to pay for two nights although only booked one night
Comfortable bed, Tv, evening receptionist pleasant and polite Black hairs all over the bathroom, bath too small to relax in, morning receptionist slow.
Hotel very clean. Staff friendly. Two people in our party one found they had no room booked one had been booked in wrong dates. This also happen to two other people checking in. New restaurant but staff poorly trained.
That it was only for 1 night! The general decor and feel of the place was horrible! Despite paying for an executive package, the room certainly did not live up to this!
Good bed, near meeting locations
Leaving the place Everything
very welcoming and excellent value for money. interesting history of the hotel and building
The hotel was clean and the breakfast was good The beds were not very comfortable
Clean. efficient., economical, friendly, excellent breakfast, quiet, WiFi, character decor, excellent all round value for anyone looking for a place to lay their head in Wolverhampton. Nothing
Beautiful/ full of old treasures/cared for/clean/lots of nice touches/ helpful,friendly manager Everything was perfect.
I did not know what to expect and was suprised about the small size of the room, limited storage, the bed infront of the radiator. I had a terrible sleep because the loud noise of the radiator in the room kept me waking up throughout the night. The room had very limited comfort.
High room standards , quality touches not found in many 5 star hotels, brilliant showers.Nothing,however trivial is too much trouble for Keith the manager who appears to have his 'finger on the pulse' at all times. Having to check out and return home !!!!!!
The rooms were clean and tidy, the breakfasts were excellent, and the manager was very helpful and pleasant. Excellent value for money! Would stay again.
Great facilities and staff were very helpful.
Small but comfortable room/bed, friendly personel, fresh made (simple) breakfast.
Location for the race course, parking was free and overall stay was very good.
Outstanding service from all the staff who were all very friendly. Good location with ample space for parking, roomr was clean and included kettle with tea and coffee. Excellent location for racing. Enjoyed our stay and we would surely recommend. Veronica & Reg Kingsize bed with att full size throw, instead of double
Nice friendly staff and welcome great room Only bad bit really was the dissapointing breakfast, When you pay extra for the breakfast I expect better than dried up scrambled eggs
very convenient for family visit, quiet location and close to town bit tatty room appearance, breakfast at about 09:00 was not fresh, poor bed meant restless night
friendly and happy staff - good breakfast booked double room for 2 but only had one set of towels
The room was excellent; large, clean, comfortable bed, wide screen tv with freeview box and free wi-fi. The hotel itself is well presented and has free parking. The owners are very friendly, helpful and know all about the local area. I would definitely recommend this hotel.
Room good value. lovely spacious room which was tastefully decorated. Lovely welcome to the hotel, very helpful. Walls too thin , our room was noisy as on a main road. We did not get back until late and was woken up by noisy people above.noise from toilets and water system very loud, plus noise from the traffic. Maybe if we were in a different room it may have been better
The room was spacious, well furnished and very clean. Parking was on site so that was really handy. Central location. Friendly staff and we had our own front door key to come and go as we pleased.
Warm & comfortable, very homely with the personal touch The sink in the room
we were very impressed with all aspects of the hotel and intend to stay again in the future
Good value for money. Extremely pleasant staff. I like the idea of a common fridge! Traffic noise was a slight problem.
the hotel was very warm and had a fridge for clients use which we found usefull our room was at the front so was a bit noisy from traffic
Friendly staff & ample parking. Nice & clean, character building. Hot water pipes noisy in morning from other rooms. No cooked breakfast option.
Clean room, comfy bed, great staff, cheap price. None.
Beds were lumpy, bathroom was old. The whole hotel could do with a facelift
My second stay this year very clean excellent staff resonable priced hotel with a touch of class .
Room we paid for was a Premium room but our friends both had larger rooms at no extra cost. Pool and Sauna facilities were sub standard and very run down.
the food was excellent and the kids loved the pool. the decor in the family room! Very old fashioned!!
the bedroom was nice and spacious for family,food was very good especially for the kids ,waitresses were nice.swimming pool good there was no drinks list available at dinner,even though i asked the waiter for one.we are a family on a tight budget and needed to know what we were spending.the main light did not work in the bathroom,we had to use the sink light
The staff were friendly and welcoming. The hotel is close to shops and restaurants. Everything was fine.
Used the leisure center
We stayed on the family deal which was Dinner, Bed, Breakfast & family ticket to cadburys world. At £99 this was excellent value for money for a family of 4 .
The room was clean and a good size There was no lift and my room was on the second floor at the extreme end of the corridor
I did not stay but my parents did as a treat last weekend for fathers day.They tell me everything was marvellous and will certainly go back if they go to wolverhampton in future.The package price of bed breakfast and dinner was absolutely brilliant.The facilities on offer were also top class. no