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Beautiful views, excellent staff and service
The hotel and staff are about 3 months old. It is in the best location on the north coast and just past the Fisherman's Village which is within easy walking distance for shopping and a variety of restaurants. The north coast is breezy and threfore you have the wind to cool you when it is too hot. The hotel is superb, the staff incredible and they all come together to make you stay memorable. We look forward to returning again soon and highly recommend The Hansar for oouples who want to have a relaxing, quiet time in a beautiful setting. We don't feel this is a suitable place for families and children. Can't think of anything.
fabulous infinity pool, huge breakfast buffet, beautifull seaview from the terrace, the chef's special menu in the restaurant was absolutely delicious, modern design with thai style materials gives a very warm athmosphere, very nice and relaxed staff, location close to fisherman's village
Everything! Nice hotel, amazing pool, beautiful view. I would highly recommend this hotel! The service is great and breakfast is pretty good as well. H Bistro is excellent!
The staffs are friendly. Nothing.
Service was excellent. There was nothing they could not do for us! Very relaxing and great location right next door to the Fisherman's Village but restful all the same. H Bistro is an undiscovered pearl with beautiful creative cuisine and stunning views of the ocean.
Friendly staff. Good food. Quiet & not too crowded. Close to Fisherman's village. Large room.
The near to the beach and the city chaweng beach road was very good. The breakfast in the hotel was abundant - you can choose 5 things - for examle scrambled egg, cornflakes with milk, toast with butter and jam, fruits, pancake mit syrup... At the beach you have enough deck chairs and sunshades. The room was small with new furnitures and clean. You get towels for the beach. Room cleaning every day was very good. the staff did not speak enough good english. next to our room every 3 nights it was very loud - a party groop was there and made party every morning after coming back from disco at 5 am. After we called the reception it was quiet! At check the staff didn't wish us a nice trip/flight and didn't say goodby. :-(
I loved the location, nightlife, food, ambience, facilities and staff. Too many vendors on the beach...
Being close to everything... especially the beach, restaurants and shopping! Prices were very good and staff were very friendly and helped you with anything you needed or asked for. We were very lucky to be upgraded to the junior suite which was amazing... very clean and modern! Music in the morning was a little intense especially after a big night, would much prefer laid back music. Sometimes after the cleaners would clean the room they forgot on a few occasions to replace toilet paper and fresh shower towels... but apart from that they did an amazing job! Also didn't like the layout of the bathroom.. would've preferred that the shower and toilet have a step and be separated
The only plus - nice rooms. If you like jets flying over your head night and day, dozens of drunk misfits screaming and puking all over the place, no privacy and no peace and quiet whatsoever, filthy little pool, indifferent staff and the dirtiest part of the beach - come to Ark Bar.
I thought the breakfast was awesome except that the toast was never cooked properly it being done on one side only although the waitress attended to it promptly. If the room I had was classed as Superior then I would have liked to have viewed a 'Standard'.
Great location,nice staff,tasty breakfast Construction work on site didn't mind too much because we weren't in the room during the day and it finished at 6 in the evening.expensive restaurant sandwich, omlette, chips and 2 soft drinks cost us 15 euro.no free wi Fi
The comfort, the beach, the bar, the staff and the location
good location No one bothered to tell us there will be construction work at 8 a.m. in the morning. When we complained about it the manager was very rude and did not care, and even claimed they "upgraded us" upon arrivel even though we got exactly the room we had reserved, and of course nobody mentioned any upgrade when we checked in.
The beach bar is really excellent, especially on beach party night each Wednesday. I enjoyed my stay at the Ark Bar Beach Resort and I would return. The bathrooms and shower facilty are very basic, however this can be overlooked as the bed was very comfortable and even though the bar is in very close proximity to the rooms it is suffieciently quiet to get to sleep.
-The staff are very friendly and always willing to help -food well priced for location and service. - well airconditioned rooms with plenty of bottled water -the bed are very hard -the breakfeast choice is very limited with breakfeast voucher. -public access to beach and bar passing though the middle of hotel and facilities made it very noisey especially late at night and early morning making it hard to sleep. -No clothes Iron available in rooms. - to many power blackouts rendering the rooms in darkness a backup generator would be good. - we would only recomend Ark Bar to younger travellers who want to party 24 hrs
Very good location in Chaweng. Close to beach and night life. Modern rooms, clean and all necessary facilities there. Noisy people returning from the bars during the whole night. Hardly any view from rooms.
The nicest place on the island. The place is over the top. I was a little concerned when we pulled up in the taxi, but I was absolutely amazed when we went to the room. The place has an amazing view of the island with infinity pool. The best thing i liked about the place was the AC worked great. There was actuality two mini split units inside that cooled the place in no time flat. The price is great. I just wish that i could have stayed longer. -It is not walking distance to the beach or any stores. They however have a van that brings you to the beach or fisherman's village for free. -one guest was playing Middle Eastern hip hop really load at the pool for hours. Everyone at the pool was annoyed by this. I was hoping that the hotel would tell them to turn down or off. I suppose that the Thai culture is just to nice and let it slide. I did enjoy my stay. the pros out-way the cons by a long shot, and i would recommend this place to anyone.
Very friendly staff, and beautifull hotel when the works are finished. It's a bit far from from the city and more then half of the hotel and the facilities are not finished yet. When finished it's a fantastic hotel!
Everything was perfect. The staff is just excellent there. My my fractured her toe in the gym (her mistake) and the staff did everything possible to make sure we all were taken care of and comfortable. This included changing her room to a more convenient location on the ground floor of a building as close as possible to the reception area, a buggy whenever we wanted to go out, etc etc. By far, the best hotel in Samui.
the hotel staff was friendly and i liked the room it was excellent it gave us a lot of privacy. no 24hours room service
Location. Room. We stayed in a pool villa which was excellant. The staff is friendly but if compared to Banyan Tree rersorts , they still have much to learn.... I have noted that booking.com mentioned below that I booked a Deluxe room while I booked the Pool Vila and that what we have got. The booking for the other members of the party was for deluxe rooms. The resort is located less than 5 minutes slow drive from the airport. As such , one should expect a free shuttle to and from the location. If you wish to use the hotel shuttle be ready to pay relatively high amount of money (when compared to other local transportation)..
A terrific luxury room in a spectacular hotel. Excellent pool. The best breakfast we have ever encountered. Sensational choice and all fresh. Many of the amenities like the gym and second pool were not ready at the time we stayed. The hotel land block is very steep and a challenge when returning at night. Although the room was stunning in design and spacious, we had booked a Deluxe Seaview room but it did not have a sea view. We had to stand on tip toe and lean over to catch a glimpse of any ocean. We were very disappointed.
the pool was phenomenal. We had oceanview jacuzzi room and it had phenomenal view. English of some of the stuff was not good although they really tried to help.
The room was lovely, the atmosphere calm and realxing, very nice indeed! It was quite far out from the action but great for peace, quiet and relaxation.
Very friendly staff and management headed by an Aussie (Luke) - he gets personally involved... and makes a difference! Seriously relaxed atmosphere helps you wind down immediately! Nothing
Location, privacy, view, horizon pool, facilities, fabulous staff.
The best 5 stars boutique Hotel we ever stayed. Had unforgettable experience. We stayed here 12 days with our four month baby. We loved the private and the relax atmosphere. Enjoyed much the beautiful panoramic view and appreciated every moment of tranquil feeling. The service was just great, the staff was lovely and was willing to assist with any issue and special request. We looked for a quite resort where we can snorkel and enjoy the nature away from the busy life and found it in Silavade!!! Silavadee has the best reef in Samui. None
We love the pool
Amazing pool villa; quick and attentive service, especially as a resort hotel. Small varieties on TV; no English Premier League football coverage. A little aged mattres, which is soft.
The Location is absolutely beautiful. We think its the best area on the island of Koh Samui. Hotel Staff were excellent, we will definately be back in the future.
Fantastic hotel in a wonderful natural surrounding. Good and functional architecture. Excellent food and of course wonderful staff. I would live there if i could..
Very nice rooms (we stayed at a Sala Villa with private pool) and facilities (restaurant, swimming pools, gym). Restaurant and spa absolutely overpriced.
Beautiful and quiet hotel. Located o nice beach on Samui. Good for family with small kids. Restaurant good and prices OK as well (of course not compared to a food court, but than that is nog where you eat), restaurants nearby, babybed goof, babychairs as well.
Concept and quality: villas with pools where most people spend their time since a lot of space on a small quite beach and 2 excellent pools, very nice beach facilities, a good quality restaurant. Location: only 10 min by taxi to Samui key locations: Chaweng, Bo-Phut, airport some people may not like that Sala Samui seem to be the only 5 star hotel on the beach shared with neighboring 3 and 2 star hotels. Would be fare to say that since Sala Samui is at the end of that beach this is not very distrubing
The peacefulness, size and location of the resort. Particularly liked the beach access and the view to the ocean from the pool/restaurant area. Bath products supplied were impossible to use as you couldn't get them out of the containers. This was a real pain as no one takes their own shampoo etc to use.
Very good service. Staff friendly and polite; helpful. Service at restaurant could be slow
supurb hotel, location, design and above all: the staff and service!!! We also got a double upgrade. We booked a balcony but got a room with private pool, etc... The breakfast is excelllent, lots, but lots of choice. The location is ideal; not to far from the city and right next to the relatively quit beach no, can't find any minor points
The villa was beautiful and the service and staff exceptional No
We upgraded our normal room to a villa and the experience was incredible!. The beach is not very nice but the hotel is perfect
We loved: 1. the room with its villa, pool, canopy bed, and pool behind. Marvelouis 2. the staff. We noted many who were friendly, warm, fun and always focused on us. Gentle welcoming and charning. Especially, Maamza, Ony, Ladda, Bilgis, Poo and the two women at the Tan Zaan restaurant (that I cannot remember their names.) It was as if we were welcomed into their homes. The sofa in the living area....hard, uncomfortable and the recliner...also not comfortable. And the breakfast area...banana cafe, could use a bit of decorating and sprucing up. Very plain....and not memorable. And lobby is a bit sterile. ....more flowers. color
We really enhoyed staying at langham. we just wanted to relax at the resort so inconvient location was not matter to us. The staff was extremely kind and spoke very good english. The service was very satisfied. The best thing I loved there is music! Just made it perfect for us. I would really go back there again!
Very polite and responsive staff. Good breakfast. Nice large open air bathroom, but the room of essential place was a little bit too small (no place where to put closes and suitcase). Many clean towels which are changed immediately after using. Fruits and water with ice during the day near the pool for free. Good restaurant, but too expnsive, as well as Spa was extremely expensive. I do not recommend this hotel because there are many disadvantages which can’t be improved there is no beach with sunbeds. You can lie only near the pool, which area is very narrow and there are not enough beds at the pool. The beds are not movable (you can’t move it in the shade or sun) and they are placed so closed to each other that I personally do not feel comfortable. The decking does not help in this situation because in the sun there is so hot that you will not be able to lie in the sun. Very important that there is very shallow sea, even at the end of decking due to this you can’t swim in the sea, as well as the pool also is very shallow (1.20 m). The music near the pool was too loud and sounds all day without interruption.
great hotel, great location, i had a wonderful time. everything was just perfect. very beautiful hotel.
Dip pool in villa. Very bland architecture and gardens; beach very unattractive.
The resort facilities were good, was nice & relaxing Unprofessional when approaching a guest issue
Excellent, friendly hotel staff, generally very good food. Rooms were more than adequate, spacious, well set out, and very clean. Nothing was too much trouble for the staff, even housekeeping asking if you were happy with everything in the room. Nice area at the beach with good pool and sun deck. On arrival many things were explained, about the hotel and surrounding area, it may have been better to produce a booklet so you had a record for future reference. A little pricey in the restaurants- but for Thailand, not for a five star hotel.
The politeness of staff was excellent. Just the wirless internet service!!
The staff is helpful. Location is great. Altough you can walk to Chawana Town by the sea side, the neighbourhood is quite silent. Beach is not very convenient for swimming. The staff's English is very limited.
The rooms are absolutely breathtaking, the staff are the friendliest staff I have ever encountered and the value for money was out of this world. I don't think I can stay anywhere again and enjoy it as much!
The location was perfect, you are so close to all the shops, restaurant and bars yet still on the beach front and is as quiet or as loud as you want it to be. The (second) room we were in was lovely with a massive comfy bed. The high-touches this hotel has to offer are some of the best I have ever seen. I emailed the resort to request an upgrade before we went but they didn't respond which I thought was quite bad. The first room we were put in was horrible and right next to all the construction work, to say the least I was very dissapointed, but we were moved to a lovely room the next day over looking the pool. Pay the extra and get a nice room it will make a big difference! Drinks and food are fairly expensive at this resort compared to what else is around, also the bars close at 6pm and 8pm which is a bit silly but there is plenty else around.
On the beach location. Serenity of the gardens No
it was very good , the service and location great we needed to check out one day earlier due to our boy being sick and wanted to get him back to his doctors. we explained to staff and they still required one day payment, even though resort was not full and we had already stayed 6 days...this was not good or accomodating
Great food, staff, facilities, landscaping, location. Couldn't have been happier here. Room could be a bit bigger, and didn't like only having one key.
Great location, even though right in centre of Chaweng, once in the resort you cannot hear street noise. Staff we're very friendly & helpful and we even got upgraded. Would stay there again!!
The garden (Square) pool is excellent, along with the location next to the beach. Lots of deck chairs. Could Improve their food quality compared to other hotels within the region.
Walking distance to beach, very convenient, spas pubs cafe shopping all within walking distance Service attitude (could have been better)
Bedrooms are well appointed, spacious and comfortable. I was upgraded from a deluxe bedroom to a superior bedroom, however there was noise during the day due to refurbishment. Not really a complaint as refurbishment was clearly stated on website. Hotel will go from good to excellent when work is completed.
Great location and the hotel is very nice The AC wasn't working properly - and it was hot in the room
The ambience made for a relaxing and very pleasant stay, and the staff were extreemly helpful.
Large clean accommodation, quiet resort & friendly staff. Power failure on 2 days for few hours when it rained heavily - need to address this issue.
Wonderful, relaxing and very helpful staff
Spacious apartment in good condition ; nice pools Location, poor transfer service, breakfast a bit small
Rooms are very spacious and comfortable, equipped with everything you could imagine, friendly staff, nice pools, good restaurant, reasonable price, new.
Quality and facilities provided in the room were excllent. The rooms were huge and with a beatiful view. Good food and excellent service. The beach in front of the hotel could have been maintained in a better way. Also the transport facility from hotel to the entertainment areas could have been better.
Happy The air-condition inside the room Is loud.
I enjoyed the use of the Club Lounge. The private beach and overall hotel grounds are beautiful. Too many loud fireworks going off during the evening.
Beautiful place, luxury rooms, brilliant food.
The room was great and having an adjoining room with my friend was great - like having a suite without the suite price. Beautiful view and great service, location and amenities! Will recommend this resort to everyone! Hard to communicate with the personnel - but not just with the hotel staff, seemed to be common thoughout Thailand - my problem, not theirs.
This hotel matches its name perfectly -- it is a grand beach resort -- with everything you could expect and more. We thoroughly enjoyed our stay. The staff were so well-trained and friendly, the food was great -- you have to try the beach barbecue! Take a pool room -- your own private pool in a walled garden -- pure luxury and a great way to relax.
Position, friendliness of staff, "Club" facilities & relaxed but quality approach.
All the staff at this hotel were very nice except the staff at the reception desk. These people went I arrived at the hotel and when I left 4 days later were still not very friendly, no smiles, very blunt.
It's a hotel that caters for everyone! I don't have children whereas my friends do and we all found something we liked to do and enjoyed ourselves in our own styles all at the one place! It is a resort and very few of the staff understood English. It took 3 days to get crushed ice in our margaritas!
In the middle of town, and they have a lovely beach. The breakfast was great. The rooms are dark og wet, the design is very old and tired. I simply can not find the 5 stars - maybe 3, no more. The water in shower, bathtub and toilet looked dirty and the room had a bad smell - if you have to do some printing from the hotels printer you must pay 45 bath per side if in colour - crazy and not costumer friendly. Never again.
Perfect holiday with excellent island location, room and spa facilities complimented by the very friendly and helpful staff - it was a great holiday
A new, very beautiful resort and spa on a very picturesque beach. The rooms were gorgeous and very spacious, and the grounds were lovely. A great value for the money. The food was very expensive for Thailand, though it was good. The drinks were extremely expensive and good. The beach, though beautiful, is not swimmable and extremely rocky under the water -- I got cuts all over my feet even I was being very careful.
Relaxed by the pool and on the very private beach.
Loved the main swimming pool and beach. Resort as a whole was very nice and the rooms were very spacious and lovely.The staff were very helpful and accomodating at all times compulsory 10% service charge + 7% tax. All published pricing ommitted this extra 17% so you had to calculate the extra charges. I feel that the food & drinks were over priced. Hotel also exploited the fact that it was isolated and charged 500baht for a car to take you 10 minutes away.
The rooms were very nice and private,and the pool fantastic The Service was poor,and no shop on the premises.Breakfast no fresh juices.and shutllebus only goes once a day and you have to pay.Overall not 5 star standard.
We stayed in a 2 bed pool villa, accomodation and facilty of the roomk was very spacious and to a very good design standard. The outdoor bathroom of the second bathroom was a nice quirky touch. The main pool and beach was very nice although the typical sunbed wars was common due to a shortage of beds around beach and pool. Although listed as a 5 star hotel, the accomodation meets this star rating but the staff and facilty did not. Simple request could not be met, such as a side salad with a main course meal of lasagne. They heavily advertise the Red Snapper restaurant within the facilty but this is acutually off site by 20 mins. Drinks are very expensive within the hotel and by the pool when compared to Thailand hotel prices.
Beautiful villa, extremely friendly welcoming staff, delicious food, beautiful grounds. We did not see it at its best as we were unlucky to be there during terrible weather but the beach was a bit disappointing, somewhat rough sand and rocks washing in, but its har to know how much of this was due to the storms and also to the storms making it a bit rough and unusable.
I like the place and it is very comfortable No