Pros: The people were friendly and (thankfully) spoke English. The "Large SUV" (a Suzuki Grand Vitara) met my needs perfectly although I originally got a smaller vehicle not realizing how small it was going to be. I asked if I could get a manual transmission and they did that for me too, which was great. The SUV performed great on dirt roads along the Guanacaste coastal region.
Cons: I opted out of insurance when I booked it, and that was probably a mistake. I think it was a lot cheaper if I had booked it online, and without this I had to buy there and it was almost twice the price of the car. That SUCKED.
Dec 11 2016
Employees lost our luggage
Pros: Great car for price and season
Cons: An employee loaded our luggage into another customers car that left with our stuff. It was really tough on us because we were traveling with infant and made our first day a looooooong nightmare. They did help in tracking down our luggage, but it was up to us to make arrangement to to meet up with that customer and go pick up our luggage.
Feb 1 2017
Scam in Costa rica
Cons: Car cost 3.5 times my confirmed rate. They tried to charge me 5.5 and I said that's enough. Most of money extra was insurance and additional add ons such as license charge. Never had this experience before. Very low class!