Pros: The people were friendly and (thankfully) spoke English. The "Large SUV" (a Suzuki Grand Vitara) met my needs perfectly although I originally got a smaller vehicle not realizing how small it was going to be. I asked if I could get a manual transmission and they did that for me too, which was great. The SUV performed great on dirt roads along the Guanacaste coastal region.
Cons: I opted out of insurance when I booked it, and that was probably a mistake. I think it was a lot cheaper if I had booked it online, and without this I had to buy there and it was almost twice the price of the car. That SUCKED.
Dec 11 2016
Employees lost our luggage
Pros: Great car for price and season
Cons: An employee loaded our luggage into another customers car that left with our stuff. It was really tough on us because we were traveling with infant and made our first day a looooooong nightmare. They did help in tracking down our luggage, but it was up to us to make arrangement to to meet up with that customer and go pick up our luggage.
Feb 1 2017
Scam in Costa rica
Cons: Car cost 3.5 times my confirmed rate. They tried to charge me 5.5 and I said that's enough. Most of money extra was insurance and additional add ons such as license charge. Never had this experience before. Very low class!
Sep 4 2017
Pros: Reps at both checkout and checkin were good
Cons: Car was very old, beaten up and underpowered. REALLY wasn't clear on insurance and it ended up costing A LOT more than expected. I'm not sure why I bought 3rd party insurance, it didn't really save me anything.
Cons: I'm pretty sure the staff, Carlos, scratched the gas cover and told us he's helping us out by keeping it between us and that he's saving us $150 by not reporting it. He asked us a couple times if we filled up the fuel and then he showed us this new scratch. We were standing on the opposite side of the car initially. We did tip him for "helping" us but not until later we think we figured him out. He tried to blame the gas station for the scratch since its full service gas stations there but those guys fill gas all day long and I don't know how they would put a big scratch there. It looked like it was keyed. And he even showed us that it's a fresh scratch. When you drop off the car, be on the same side as the worker to make sure they don't try to do this to you.