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It was clean and the staff were helpful. The menu was limited and the charges for the food, both in room and out, were outrageous.
The staff, Paying for Internet
Location The bedrooms are old (poorly furnished) an the bathroom is not of a 4star hotel.
The Concierge was extremely helpful, otherwise not up to the normal Hilton standard Cockroaches in the restaurant at breakfast, nasty stains on the couches in the reception area! The faux wooden flooring in the bedrooms is very noisy. No refrigerator in the room.
Good romm. Good brekfeast.
Location is convenient if you need to stay close to the airport. That was within walking distance from terminal, what really was helpful due to taxi drivers strike that shut all transportation fro and to terminal. Not worth the value. The room was overheated and no way to cool it down. I couldn't sleep well waking up sweating. Staff admitted the problem but didn't even try to solve it. I general I can't really say that staff is unfriendly, but they are kind of distant? Don't really interested to help, it looks like they just don't care. Another example that they don't care about customer convenience is that You can't leave a luggage for safety between the checkout and time you need to leave for your flight.
Proximity to the airport. Shuttle bus Strong smell of tobacco in my non smoking room. Very overpriced room!!!
Proximity to the airport and shutle bus No minibar in the room
The room was very nice and large. The breakfast buffet was very good and the proximity to Orly was a real assett as it allowed us to have a relaxing time before a long flight
Convenient location Orly Airport Helpful staff Broken heating - too hot Room generally shabby
quick check-in, big rooms, fast elevators, poor breakfest, too expensive internet
A pair of bathroom slipper
The dinner buffet and the breakfast selection are quite excellent! I did think it was quite clean and I loved my room. I wish all the hotels I stayed at were as well-maintained as here. I spent so little time here I didn't notice anything that went negatively.
We booked this hotel because of its proximity to the airport. The shuttle bus from the hotel runs frequently (every 20 minutes) and was quick. The hotel itself was amazing for the price - exceptionally clean and modern. The staff was friendly and helpful. We were very happy with our stay at the Holiday Inn Orly.
Check in and check out was fast, the shuttle bus was on time. Don't have much to say since I stayed only for 5 hours. The shuttle bus was a bit ahead of time when we arrived in the airport and was waiting for a pick-up to the hotel, so we missed one and had to wait for another 20 minutes.
The hotel is excellent but not good for the tourists who wants to go to paris centre because it cost you big money and time to move to paris centre.
Room, shuttle service was excellent, staff elevators frequently out of service
Very clean, friendly staff, all staff spoke very good english.
Shettle to the airport. Friendly staffs, hotel quiet, Room clean and large. The room was fairly cold when arriving, did not have time to check if the heating system was on or off, same thing with the bathroom.
proximity to airport.courteseous staff.
a big variety of breakfast , people are friendly, helps you out if you need help, fridge was closed with key ( you have to pay for minibar ) / Tv channels was very less.
Breakfast was delicious Be pulled to secure the value of the room and not taken it back only after two weeks means twice the amount
Just stayed in the Best Western. I was pleasantly surprised. The room was very spacious, nice and comfortable. The hotel has a shuttle which takes 7 minutes to the terminal from 5 am to 11:30 pm. The hotel is in need of some remodeling, but overall nice. The staff were friendly. I stayed before at a different hotel in the area that received a much higher rating but liked the Best Western much better. It is mostly for business. The hotel can use some remodeling, the corridors feel dark with poor lighting.
near the airport with free shuttle service no porters and bell boys and front desk should tell guests that they must use room key for elevator use
I liked that it was midway between the sites of Paris and Disneyland Paris. It was right next door to a three-level mall with many shops and restaurant choices. There was plenty of parking in their parking garage...but it was a little tricky to get in and out of.
Clean rooms....I guess. - everything was half hearted. breakfast was messy; it just didn't feel like breakfast at a hotel and not "french" enough (and extra!), mini bar empty, bar closes early, not a very nice area, food acceptable, day staff pleasant, the rest not so much. I was also blessed with the amazing view of the ventilation system of the building next door. was too expensive as well.
The room is spacious and the staff are nice. It is close to RER station and supermarket is nearby. May be because of the financial tsunami, there is only ONE front desk staff, who is also being housekeeping and waiter!!! That staff brought me extra blanket and the next minute he cleaned up the tables in the lounge! Unbelievable! Also, try not to stay in this hotel during weekend. It's so noisy outside. Groups of young people drank and talked loud until dawn!!!
I had to go 3 times to hotel for receiving the correct receipt. This is so bad. If you want to stay at this hotel you should not take any receipt.
Strictly functional hotel in the centre of a "new town". Everything is basic and generally OK; nothing is wrong, but nothing is noteworthy. Access to RER express train is very close (only 200m if you have a pre-purchased ticket). To exit from the RER, use the exit marked "Bassin".
Room was big and with a panoramic view. It will be probably need renovation soon, but it was still ok. Internet wi-fi connection was free which is very good value. Environment around the hotel is quite bad and dirty with the exception of the near shopping mall. RER station is walking distance and Paris Chatelet is 30 minutes away by train. There is no much alternative choice if you have to be around there Air conditioning was neither adjustable or could be turned off. Internal restaurant was not bad, but with very limited menu (only 5 starters and 5 main courses) which made quite boring eating there more than once or so.
The location was perfect 10 mins to Disney and 10min to centre of Paris by car. Underground parking made it easier to get in at night with two smalll children.
Perfect choice if you visit Disneyland by car. Free private parking. Coffee/tee making facilities and fridge in the room are definitely a plus, together with the sliding table - ideal for making your own breakfast/lunch in the room (Carrefour in easily reachable by car in 5 min). Big hotel chains like Novotel are always reliable, no bad surprises as sometimes in smaller hotels. Rooms are very clean.
Swimming Pool It wasnt close to disney land.
Very good location for visit Disnayland! Nice corner for kids. Reach breakfast.
the pool and the room very clean
Most staff were friendly Location of this hotel is terrible. If you have no car then i wouldnt bother staying here. You have t catch a bus to the hotel which stops running at 9.30pm. You then have no choice but to get a taxi which will rip you off.
Was very good for price, accommodating 2 adults and 2 children, close enough for easy access to Disneyland. Would recommend.
Excellent value for a family visiting EuroDisney. Good evening meals that were very well priced. Free parking. Large clean rooms. Helpful staff. Swimming pool was very cold. Wi-Fi is not free to guests
It is near Disneyland The personnel should speak english
Very close to disneyland (about 15 min) by car. Nice room. Free coffee/tea in the room. The price (225e-3 nights- 4 persons) was really good. 13 euro for a breakfast are too much. A cheaper price it will be nice.No access to Paris with public transportation.
We were super close to Disney which was the main reason for our stay. Once again, the Novotel was a great hotel for our family. We will continue to stay whenever we get the chance.
yes, a short business stay no
Most of the staff were very friendly and thoughtful.We liked the fact that the hotel was pet friendly.A perfect hotel for stop overs on a long journey.The room temperature was good, not hot and stuffy like some hotels can be. The pillows were a bit uncomfortable.
Rooms are clean and comfortable The staff wasn't helpfull. My car window is broken due to theft. I asked the receptionist for tape and plastic. They told me they don't have transparent plastic. That's ok. So I asked for some tape which I can take away. Because it's was sunday and all shops are closed. She still refuse to give me that plastic tape to take away even If I pay for it!!!!!
The Key was delivered without the room number or any information. The bath room seems be inside of roullotte. Seems like a motel for speedy rooms. Car parking extremely expensive.
The room have near 20mt and with one double bed and one sofa. They don't have free internet, like is show in booking. The staff don't speak english only french.
Internet doesn' t work
The pick up service from the airport worked well. The staff were friendly and helpful. an ideal resting place at the end of a long flight.
Reasonably close to airport
The Hotel is very well located in respect to the Orly airport. The Hotel is friendly and efficient, the transfer to the Airport works also very well. Rooms are very clean and modernly decorated. If you need an Hotel to stay between flights for example this is an excellent choice.
Nothing Dirty...dirty ditry. Not even worth a 1 star
Close to the airport. Nothing fancy but just what I needed for a decent price. They did not have a free baby cot as it appears on the reservation. They propose to rent a room with an extra bed for 10 Euros more.
The breakfast was excellent Mix up over the free transport from the airport, which didn't materialise. Public areas of the hotel were very tired and grimy (carpets stained and badly need replacing; not a very good first impression! ) But the room itself was clean and tidy.
Location near Orly and excellent restaurant. Receptionist very kind.
Good shuttle sirvice and very very good resturant 1 min froom the hotel!
I loved its quite environment and the on time shuttle bus to tha airport.
Loved the beautiful hotel. Staff was wonderful & room was perfect
Location. Was close to airport for next day early flight. Free shuttles Sheets were itchy. They only gave one individual sized water bottle per room even if you have two people. An extra bottle would be 3€. Our room was not prepared well. There were no soap in both hand soap or body wash dispenser. We were also only given two bath towels. There were no hand towels. All in all, I don't think this room was worth its price of 187€ per night.
The restaurant food was very good, excellent choice and of good quality.Staff were helpful. Buffet breakfast very good. The restaurant closed down on the Friday night of our stay, with no reason for the closure.We had already looked at the menu in the morning and planned to eat there.
Close location to railway station Please provide more than 1 teabag and 1 milk in the room, more was available from reception, but English people like a good supply of tea
Great location for Disneyland Paris by train or car and Paris itself by the train from the station across the road. Great shopping centre over the road to get your croissants for breakfast. We didnt eat in the hotel so can not comment on the food. Room 107 was dark as only one small window and few lights, it had a broken double bed. However once we had spent one night in there (we asked for another room) we were transferred to room 408 which was bright as on the other side of the hotel and the bed was fine.
Excellent location, good value for money, air condition was great, staff was able to speak very good english Bed was too hard, rooms were very small, only french TV
Nice and helpfull stuff, clean rooms, good and quiet location - close to shopping centers, close to rer train (25 minutes to Paris center), free and safe car parking, nice buffet breackfast
Clean, spacious, comfortable rooms, multi-lingual staff were friendly. Covenient location within easy access of rail system.
The train station was close. Easy access to Paris, but the Metro tickets were kind of expensive. The staff was polite and helpful. The breakfast was minimal: cold cuts, cereal, croissants. The rooms were extremely small. The hotel was 3 exits from Euro Disney.
Rooms were very comfortable, staff spoke good english and were friendly, great breakfast (7euros), close to disney and railway station (2 euros per person to disney) Close to shopping centre (2 mins walk) Lack of english TV channels.
Already spotted by others, but the restaurant proofed to offer a good quality for a decent price. A 3 course set menu for EUR 18. Close to the A104/A4 for easy access to Disneyland.
Clean bed and bathroom, tea and coffee facilities Furniture a bit tatty, room smelt stale and we had to keep window open
There were no problems with our very early wake-up call, and it was a nice surprise to find they had complimentary coffee and biscuits for us as we waited for the 5:00 am shuttle to Orly Airport. The room was clean and pleasant as well.
Very helpful staff, very clean and spacious room and a very comfortable bed. ridiculous that parking is an additional 14 Euros per night plus internet use is very expensive. WIFI is so common these days, and provided free of charge in much more basic hotels.
Ease of access to the airport. Unusually friendly hotel staff for an airport hotel. Comfortable room. Room price is excessive, as usual at most airport hotels. But then again, you have to sleep somewhere when overnighting between flights and this was a good hotel for that.
I was not there very long - but the breakfast was excellent
Stayed at the hotel for business use so internet access way one of the reasons for choosing this hotel Could have done with unlimited internet access
Good room size, Don't like the pillow as it is too flat and only one per bed should be 2 per bed. Should provide a free bus shuttle service to metro. Provide free parking.
It is closely located to Orly airport plus the free shuttle service provided. I am not sure if Ok for daily city trips but if you need to take a plane from Orly is great. It is an old building that has been refurbished so you notice it in some details but still OK for the money paid.
Cleanliness of room. Not loud, but permanent noise (air condition + traffic).
difficult to get to the city
rooms had terrible petrol/plastic smell. Impossible to sleep.
Had good service from the staff. The shuttle service is very good too. The furniture in the room is very old , blankets and carpets are dirty
mveryy good no
Close to the airport. Nice shuttle service. Cosy restaurant. Many rooms are without any view, which is OK if you spend one NIGHT. No Room Service available.
breakfast buffet quite poor
The position and the staff Maybe a little expensive for the given facilities
Hotel is closed the airport. The bed, too small.
the location is very convenient to airport....we ate dinner there and the food was very good....freee shuttle to airport water leaked onto the floor during shower
Proximity to Orly Aeroport, despite this there was no disturbance from aircraft noise. Not a great deal of character to the hotel, however it is very functional. Better map of the surrounding road system would help, this was the first time I have used Orly Aeroport and the road system is quite complicated.
the restaurant was ok the reception staff was uncommercial people.
Nice and quite, parking available!!! Employees don't really speak english - not really frindly
The staff were very friendly and helpful — I enjoyed the breakfasts, and the bar meals that I had.
very clean, very nice staff AC didn't work and couldn't open a window. It was very hot during the day in there
Staff were very polite and extremely helpful. We were four couples using four rooms. we were travelling on four motorbikes and parking was very easy and secure. The bed comy and bedding and towels spotless this was the same for each room. Breakfast really nice although a little expensive at 13.00 euros each We were a little confused with the price of the breakfast. We had understood it to be 7 euros - which it would have been, had we sat and had a croissant and coffee at the bar - this was never pointed out to us, and as three of the eight in our group had only coffee and croissant it proved to be expensive.
The hotel had a secure car park, a swimming pool, big rooms, a good bar and an ok restaurant. It was conveniently located near the motorway, ideal for those passing through on a longer journey. The local area is not very nice. Not convenient for central Paris either. Opposite a big mosque which is quite busy.
place nearby autoway
The hotel is well situated alonngside a lake with a jogging/walking track running completely around it. It was very quiet and peaceful.
Good breakfast, room clean, staff helpfull, good Novotel standard, working free wireless. No wall plugs at working desk, not working shaver plug in the bathroom.
I havebooked the hotel with non-smoking facilities and we have provided with a smoking room. Since we are having children it was not convenient for us.
the breakfast must be much better. They can nor speak English well enough,almost nothing.
People who works on reseption don`t speak english at all!
Not so big hotel, on very nice place on the bank of Marna river. Very good and profesional staff. I'll use this hotel again when I'll be in Paris.
lack of directions from motway and railway station
Very helpful staff. On check-in managed to change our rooms from doubles to twins with minimum of fuss. Very attractive location by the River Marne. Difficult to get to via car due to one-way system and lack of parking before getting access to the car-park.
The room provided excellent view to the river Marne. Public transportation between the hotel and Paris city center was very good. Breakfast was good. Staff was friendly and hospitable. The heating system did not work in one of our rooms. There were no hangers in the bathroom. The wireless internet did not work.
good staff room was too hot
Its location is ideal for a visit to the city or to the exhibition centre which is 20mins by car. Breakfast is not included in the price and is expensive, there are few facitities in the hotel for clients to relax.
The rooms were very clean and the staff was very attentive and polite. The rooms were a bit warm, and there is no individual air conditioner per room. We had to adjust the temp by opening and closing the window.
I found this hotel to be more of a business hotel with all the surrounding area made up of commercial buildings and purely businesses. There was nothing around the area for families with children to do You had to travel by RER to get to places of interest for families. We were advised on arriving that breakfast was between 7 am and 11 am.
not good breakfast(no alternatives, too poor), Although the reservation was for 2 single beds the room had 1 double
There was no free wifi serviece
exellent location, half-way between paris and disneyland. nice food.
Close (walking distance) to shopping mall (Arcade) and train station. No kettle in the room. Difficult to prepare milk for baby, need to ask for hot water from reception, not convenient if necessity arises during night time.
design is very good. Staff is polite. The only issue to complain is the unsecured car park. CCTV must be installed
Very friendly and helpful staff, thoroughly enjoyable breakfasts. Located near Disneyland and Asterix Parc, and Val de Europe. No tea and coffee facilities in the rooms.
I like the friendliness and helpfullness of the hotel staff. The wi-fi connection was poor, not just in my room, but throughout the building.
Staff helpfull and tried to assist with our complaint Hotel is very tired and not like pictures. In middle of industrial area near motorway. Room very old fashioned. We canceled second night as not good compared to others for same money
Hotel is easy to reach from the motorway, it's located very conveniently for the ones visiting Euro Disney or La Valley Village Outlet. Service was great, got my key without any delays and the staff helped with everything. Indoor swimming pool is a great asset after a day shopping or sightseeing Complex structure of elevators and halls which makes it sometimes difficult to find the place you need
Staff were very helfull. They had a good knowledge of local area.
We stayed for 7 hours, overnight, after a long haul flight from Singapore (CDG-Air France bus to Orly). There was plenty of hot water and a clean bed. Up and out for an early onward flight. Perfect. Breakfast did not start early enough for us. We had a spare half an hour to wait for the free bus to the airport and we could have filled it with a quick hot coffee and pan au chocolate. The mis-timing was my own fault, we just missed the 6am bus, otherwise, no complaints.
proximity to airport/prompt shuttle service It was difficult to get a snack...resturant next door was full of people [1 May], leaving McDonalds as our only option...tea making facilities in our room would have been most welcome.
The navette picked me up from the airport and delivered me back there the next morning
Confort and location (near to the orly's aeroport)
Ease of reception and the helpfulness of staff
very friendly staff, great support in all questions, very clean, very good infrastructure, the quality is higher as two stars.
Free internet, Location. Hotel is old.
location , staff
handt to trains and disneyland which is all we wanted
Good selection available for breakfast - room basic but comfortable, Ideal location for accessing train to Disneyland Poor signage from train station - no detail on site as to which exit to take from train station
If you are not looking for something fancy but a place clean, safe, and inexpensive place to shower and sleep this is it. The price cannot be beat and the breakfast for 6 euros was good. Easy to get to only 10 minutes from Disney and 20 minutes from downtown Paris. Great for the money
Hotel is close to RER station 'Torcy'.Disneyland is just 2 stops away.Good restaurants nearby..breakfast was also good.
1) Near Disneyland. Only 200m from the RER station and 3 stations to Disneyland from there. 2) Close to food courts, Carrefour, amenities. 3) Internet cheap and easy to connect but not wireless. Very few facilities. No kettle. Room very hot especially at this time of the year (summer). Everything that is extra needs deposit.
Very good accommodation conditions, great location both for Disneyland and Paris center due to excellent RER connections, very good sorroundings with lots of shopping and entertaining facilites and very good value for money. I will definitely come back! None
The friendly staff on reception, the rooms were cleaned daily, also the position to the railway station, restaurants, shops & hypermarket. My family, Friends & myself will definitely use the hotel on our next visit to Torcey it is an ideal base for Disneyland & Paris.
nothing we booked for 2 nights and checked out after the first night,we could not get a refund either nothing
Staff was very helpful, very convinient location, good price, good breakfast, shops nearby.
Reception is available 24/24, friendly personel helped us well. There are no hair dryers in the bath room, but are available for free on request at the reception. Didn't have to pay for the WiFi-connection (see below). Internet connection via WiFi was quite slow.