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Very hospitable and friendly. Comfortable and clean and wifi supplied. Limited English spoken. Proprietor went out of his way to assist us when taxi didn't turn up. The best croissants ever for breakfast! If you don't like being woken by bells, the church outside our window started at 7am which we loved.
pleasant service, very good restaurant, nice place
Brilliant location in centre of town. Not so much shabby chic as plain shabby. Hotel in terminal decline since turn of the last century. A makeover long overdue. Not very good value for money.
friendly staff N/A
Everyone very friendly and hospitable, would like room 115 again next year for time of 24 hr moto, at a discount rate for constant use Lack of a full time Chef, be nice to have more bar snacks on hand, english breakfast, sandwiches
staff were helpful, and the food was excellent
Evening meal good value and excellant service.Super location for city. parking is not very good on site
Good location near restraunts
The location was great, just in town, but not too noisy. Great parking right out the front too. This is no longer a 4 Star hotel. It's decor, service, standard of fittings and facilities was not of 4 star quality. The restaurant and bar were both closed and we couldn't even get coffee in the morning. The room was tatty and outdated and fixtures and fittings were old and some broken. Poor directions and no hotel website meant it took us ages to find it.
Only stayed 1 night, had a nice drink in the bar and a great meal in the Hotel restaurant. All staff encountered where very helpful and freindly.
The staff were very helpful and friendly. They advised us of a couple of very good restaurants inside the medieval walled city.
The hotel is within walking distance of every thing and has good parking.We loved the interior of the hotel and the local people are great fun,this is a great Town to walk around. No
Proximity to the center. Size of the room. Possibility to use a garage place. Pitty you cannot open the windows in the room
very central, although on a one way street so getting to the car park was tricky no tea & coffee facilities in the room
Easy access from the station; centrally located; ideal stop over if travelling on to other destinations Having to order in meals;
Very friendly staff, has obviously been upgraded, good modern feel. Right in the heart of city easy to get around. Excellent parking facilities.
Clean room Everything closed on Sunday, including room service!
excellent hotel, previously an insurance companies headquarters, with many splendid features.
location and parking were excellent no pool of leisure facilties.
lovely hotel. I had booked a room with 2 single beds as I was travelling with my brother. The room allocated was a double room. After much insistence the lady on duty in reception sorted out the problem for which I was grateful but this mistake should not have been made
The room was comfortable The breakfast was not very good, the bacon and sausage were so hard it was impossible to eat them.
Good parking. not noisy. Not english speaking in the reseption, no free wifi, could not come in on the hotel at nigth by the code given.
Charming and helpful receptionist/manager. Small smelly room with a tiny bathroom and filthy shower. €140 a night for 2 of the nights because of a Le Mans event instead of €40, which is what it's worth.
Fairly disappointed, bed was poor and uncomfortable, would not recommend this hotel to anyone.
Convenient for onward journey
Staff is helpless when it comes to problem solution. We have tried to use cola machine that was broken and had to spend another money to show it is not working. Result was fantastic - no returns of 4EUR late night, wait until 7AM to meet manager :)
have been given the key for the room and when i opned the door the room was very dity and the bed undone and the key didn't work in three occation until when the chamber mad opened the the door for me iam not happy at all more training for the staff and how to put the customers first if you what the business to do well in the future
Very cheap, paid 29 Euros. Hotel has just been renovated. Clean and fresh rooms. Hotel was quiet. Shared toilets and showers. I don't mind sharing at this price but it;s still a nuisance to have to leave the room in the middle of the night.
Central location No complaints
beer was not cold
Good value for money rooms, with plenty of hot water
the beds were very uncomfortable. It was like sleeping on the floor. Otherwise great location for traveling through the countryside.
Reasonably quiet for a location near a main road. It was terribly difficult to find, possibly because there is another Mercure in Le Mans. The personnel there could not tell us the way to our Mercure.
All the staff were courtious and top class !!!!!!!! No coffee in room !! thats all
Internet for one hour free. The internet could be for each day one hour free.
The response from the staff and their conduct. The room, bar and meal costs were heavy for the level of hotel. The level of cleanliness in the lounge area (I am alergic to dust'.
funcional and clean, used as a stopover between south and north france as travelling with small child and it did the job fine.
breakfast was great, good selection.. bread was delicious.
Staying with 3 dogs meant a ground floor room was essential-we got one!! There was a nice strip of grass outside to walk the dogs, the room was quiet, well away from road noise. The meals we had at the hotel were excellent and staff very friendly.
Staff very helpful The restuarant was nnot open for evening meals and this was not made clear on the website. We had to drive into Le Mans to find some where to get an evening meal. After a long drive we would have preferred not to have to drive again
Hotel location good and convenient. Room comfortable and pleasant. Breakfast enjoyable and value for money. Staff on arrival (Sunday afternoon) could have been more welcoming and a bit more helpful. Lack of interest at reception on arrival.
Easy to find our way on to the next stage of our journey We seemed to be the only guests but were put on the 2nd floor with no lift
Breakfast was good Restaurant was closed on both dates that I stayed, this was frustrating as we were travelling and did not want to go out to eat.
It was easy to find when driving in to a new city & not speaking French very well & car parking was easy to locate. Nothing.
Very helpful pleasant staff. Room was very clean. Breakfast good
Not enough tea bags coffee and cholate
Hotel was fairly close to city centre and room cost was good The restaurant/bar were closed for refurbishment but there was no mention of this when booking and the corridors/rooms need refurbishment.
Internet is not free, while in the Campanil in front of the Kyriad it's free.
the atmosphere,and the modern feel.
Convenient location and consistent service and quality with other Novotel. Good stopping point en route to Caen ferry.
Staff always very helpful
friendly and helpful staff
Great location - trams into le mans centre really easy and safe
The staff were very helpful. I had booked a superior room but was very dissapointed with the standard.
clean rooms, very helpful staff for special requests and restaurant recommendations website could use more detailed driving directions plus a good map
Room clean. Restaurant facilities 7 days per week.
Setting, size of room, excellent shower Furnishings and decorations tired; food rather ordinary
Comfortable rooms (outside main building). Choice for dinner was limited, but quality was good and good wine. At night, insufficient light near the auxiliary buildings, which make it difficult to find the path and see the room numbers. Floor, in the otherwise comfortable bathroom, was rather cold, probably due to age of the building.
Staff very attentive and freindly Restaurant menu - everything came with peppercorns, meat tough, and limited menu
Location, relaxing, modern and old mixed well together
The building looks impressive on arrival and reception girl was really driendly and helpful. The reception looked like a YMCA! After arriving at such an impressive building, the interior is modern and has been replaced with a contempory hotel fit out.The room was fine, but lacked any period features, cheap carpet. Road nearby which could be heard at night. Expensive for what it offers.
friendly and helpful staff, excellent service and beautiful surroundings Interior decor had been changed which took away the' look' of a Chateaux
Excellent room and excellent staff service especially reception staff
The hotel is conveniently located close to the motorways. The main building as well as the grounds look beautiful. Breakfast was good and parking free. I think I expected a bit more of the room (in the orangerie). Also, one criterion for choosing this hotel was their restaurant, which we unfortunately never had the chance to test because it was fully booked. The next closest restaurant was in Le Mans.
Location good for Autoroute Poor room and not very clean
nice friendly place, good location to the Le Mans circuit in a lovely part of France rooms are just quite not large enough, if you were there for more then a week-end break. lack of hanging space for cloths
Friendly staff and good food
The beds were too narrow and hard.
friendly, helpful staff
Very good restaurant and friendly staff.
Friendly staff, good atmosphere and food
Friendly helpful staff. A good restaurant for dinner and continental breakfast.
Excellent value and made a pleasant change from our usual Campanile overnight stops.
Very decent hotel. Very pleasant staff. Nice surroundings.
Clean modern hotel. Good for overnight stop Traffic noise
unusual but excelent hotel you can not miss it from the road .
Unusual design but very modern and comfortable. Restaurant food very good and good value for money. Conveniently located for the motorway and right opposite shops and supermarket. We'd stay there again when we're next in the area.
Terrific design of hotel and rooms.
Very modern, stylish hotel and v. comfortable rooms.Excellent food in restaurant.Member of staff who handled check-in also served in restaurant and was very friendly and chatty, making our stay v. enjoyable.Great location, near motorway, on edge of Le Mans circuit. No complaints.
Very very good. Lovely building, excellent rooms, great breakfast, very welcoming (good English!) in a charming little town. Wish we'd stayed there longer. Will definitely go there again.
Good location, friendly staff, recently refurbished clean rooms. No air con or fans in rooms. Rooms were quite hot and stuffy.
We needed a room for 5 and usually end up very squashed. This hotel had a double room and then another room off of it with 3 beds for the kids. All very spacious and very clean. Excellent stopover whne travelling further south in France. None
The room was spacious and airy and the shower was brilliant. There was a secure car park at the rear of the hotel with lots of space. Very close to the town shops and square, and the river (Loire). Very quiet location and I would go again.
Hotel was well placed, breakfast was good enough and I would happily stay there again Lift was very small as was shower. Glad I only weigh 13 stone
The staff Lack of sevices, there was only one member of staff on duty at any time. That person had to do all the duties, Clean, Cook and look after everything. The hotel was closed from mid day to late afternoon and then from 10-30 each night.
Clean & Tidy None
Actually nothing, I liked that the elevator rises immediately to the floor. It was very cold, since cold air is turned on until 22:00 and on the street winter. But when it shut down at 22:00 a smell of cigarettes and can not sleep. This hotel is more a 2 star pulls, but not by 3.
At my arrival it turned out there was a mistake in my booking: the hotel got the wrong date: I was booked one day earlier!!! So the charge for the room was already withdrawn from my credit card as a no-show...But the receptionist was very understanding and ended up not to charge the day of my no-show but to change the date of arrival!!! I was pleasantly surprised: not only about the euro's I saved (this hotel is not very expensive) but much more about the positive attitude of the receptionist! Chapeau!!! (Later it turned out that the mistake in my booking was with Booking.com: it is possible that a different date is booked than the one on your confirmation-email!!!)
Location was good. Secure parking excellent though limited spaces so check in advance if important. Very basic hotel reminiscent of student hall of residence. Washroom was tiny and was in need of maintenance. Room was dim. No English tv channels. Sound insulation poor; also Staff could care more.
Excellent location and unbeatable value for your money. Such a good price.
Helpfulness of the receptionist, wireless internet, breakfast facilities small beds, small bathroom
good location,near old town and restaurants sometimes difficult to park as we have high vehicle
The shower worked well with good pressure and plenty of hot water. The room was small and very plain. Lots of hard surfaces for noise to bounce off and the door closers need to be adjusted to prevent slamming.