Guest reviews of Residence Inn by Marriott Hanover Lebanon
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "Terrific location."10.0 "100%
liked the proximity to shopping ." -
8.8 "Great service."9.6 "96% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." -
8.6 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
6.5 "Rooms are ok."5.2 "Only 52% said
rooms were clean enough ." 5.0 "For only 50%, thebathroom was ok ." -
5.8 "Average cleanliness."5.2 "Only 52% said
rooms were clean enough ." -
4.5 "Bad amenities."3.3 "67% thought the
building wasn't nice ." -
4.0 "Vibe wasn't good."2.0 "80%
didn't like the unstylish hotel ." -
0.0 "Horrible pool."
Overall Rating
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9.7 "Terrific location."
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8.6 "Great service."
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7.8 "High comfort."10.0 "100% thought
rooms were spacious ." -
6.5 "Rooms are ok."5.2 "Only 52% said
rooms were clean enough ." -
5.8 "Average cleanliness."5.2 "Only 52% said
rooms were clean enough ." -
4.5 "Bad amenities."3.8 "62% thought the
building wasn't nice ."
Overall Rating
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8.9 "Great service."9.7 "97% found the
staff to be very friendly ." -
8.5 "Breakfast is good."
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7.9 "High comfort."
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6.6 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
This guest did not leave comments about this hotel.
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6.0review from
It's proximity to the hospital The rooms were not clean. The silverware in the drawer had food on it. THe room thermostat was 50 degrees when we got there. When we arrived, the front desk clerk was on the phone in our face for 5 minutes with no indication of noticing us.
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8.0review from
Nice breakfast!
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
Everything was the best. Nothing. Pool under construction but wouldn't have used anyway.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
We had a serious car accident prior to checking in.The front desk staff did everything to make our stay comfortable,including delivering flowers to the room! Exceptional service.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
It was all hospitable. Liked everything
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8.0review from
The staff was very friendly. The bed was very comfortable. Fast food and gas stations were not very close, but it was fine.
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7.0review from
lOCATION AND THE STAFF WAS AMAZING BATHROOM NEEDS UPDATED AND THE KITCHENETTE
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5.0review from
I asked for a 4* hotel. This place is a dump and now I see it rated on this survey as 3*. Old.
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6.0review from
The room size and layout were great. Rundown appearance of decor.
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5.0review from
The location is nice. The room smells. Cooking utensils dirty. Bed sheet was not clean and fresh. When we left we saw the lady made the bed for the next customer as well.
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6.0review from
Employees and the breakfast The pool was out of order. We were told we could walk 15 minutes or drive over to use the courtyard;s facilities, but we really just wanted to relax at the hotel.
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6.0review from
The breakfast The pool area is in dire need of refreshing/renovating. Also, this is not a 3 star hotel. I feel the star level was misleading. We would not stay here again.
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6.0review from
Bed was comfy , room pretty nice. Pool ok , hottub out of commission , workout room ceiling leaking, breakfast ok, rooms online did not look like room we had , dated
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7.0review from
This guest did not leave comments about this hotel.
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6.0review from
I liked having a kitchen as we had family visit for a few hours for the holiday and it suited our needs nicely. Unfortunately, the heating system was not working properly (could not get it above 66 degrees and it was 21 degrees outside). Two different maintenance men worked on it, but the only thing that worked was to keep throwing the circuit breaker (in the bedro
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4.0review from
Broken hot tubCrappy wall paper, bleak room, unimpressive property especially for reputation and star rating and COST
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5.0review from
Location The check-in manager was very rude and spoilt the experience. Not just with us but with other people checking in as well. I would not hire a person like him who does not have skills to work in the hospitality industry.
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6.0review from
Great location next to the Co-op and an awesome fitness club that we could use for free. The room was beautiful the kitchen worked really well for our needs! The desk needs to be staffed more. I had to wait to talk to people every time I went to ask a question. The air conditioning was not sufficient.
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3.0review from
Even though I called the hotel directly and verified that I could get a room with two beds, they did not honor my request when I checked in and I had to sleep on a pull out sofa with a pole in my back all night :( .
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6.0review from
Price. Good space. Breakfast. Hot tub did not work. After a day on the slopes, this is a big miss.
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1.0review from
no I spentxxx to get a room is no hot water!!!!!!!!!
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2.0review from
We asked for a cot for our room and agreed to paying $30 per night extra. Upon check-out, the person at the desk could not figure out how to charge it so she said she was waiving the fee. The next day, I got a call from someone demanding payment. I was made to feel like I had skipped out without paying the bill when I had in fact waited for 30 minutes while someone tried to figure out how to charge me. When I explained this on the phone, the person was quite rude. With many other options in the area, I see no reason to stay there again.
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5.0review from
The room was spacious and clean. Hotel is located next to a good restaurant and a co-op market. There was no hot water. It was freezing and I had to take a cold shower. Also, the staff took forever in answering phone calls. Bath products were not up to par compared to other 3 star hotels.
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1.0review from
The room was dirty and when we complained,they next time they would try to get us a discount. Told them don't worry there won't be a next time. The sheets were dusty and full of hairs, couldn't even sleep in them.
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10.0review from
We loved this location with so many great day trips to Vermont or New Hampshire. The room had everything you need to feel at home. Excellent restaurants nearby as well as walking distance shopping.
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8.0review from
The room is large and there is an adjoining kitchen that is a full kitchen with a comfortable eating area. Great for families and hosting a meal in. The rooms are always clean. The staff is friendly and helpful. They do not have smaller rooms or less cost, and that is what I would have preferred. I have stayed there several times and a recurring complaint is the very noisy air-conditioning system that they can do nothing about. Each room I have been in, has this problem. I suppose sound sleepers won't mind. Plenty of parking. Good security.
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8.0review from
Room was clean & comfortable & very spacious. Staff was helpful & polite. Definitely someplace I would stay at again.
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10.0review from
My husband and I spent Saturday and Sunday nights at the Residence Inn. From the moment we walked in the door we were impressed. The front desk person was the nicest and most cheerful and helpful front desk person we have ever met. The room was fabulous - a great king size bed with absolutely beautiful bedding. The cabinets were stocked and the counter was set for us. We had an exhausting weekend moving our son to Vermont for a new job and it was most relaxing to return our room in the evening. The breakfast buffet was not only delicious but plentiful. The place was clean, the staff was friendly, the food was good, and the view was unsurpassed. Thank you. We can't wait to return.
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10.0review from
I very much enjoyed my stay at the Residence Inn. I was able to bring my cat with me, which isn't usual for a suite hotel. The room was very clean and kept that way. The only 'drawback' if you can call it that, is thet aside from the bed, the other furniture isn't very comfortable. The bed was extremely comfortable, and the duvet was just right. However, neither the easy chairs nor the couch were soft - it felt like sitting on a life preserver. But, since I didn't use the couch or easy chairs much, it was a fine stay, and I would definitely go back.
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10.0review from
Really great, everyone is friendly, grocery store right there, all rooms have kitchens, with dishwashers, like a personal studio, great free breakfast!
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8.0review from
My non-smoking room reeked of smoke, as did all hallways (smoking rooms are intermixed w/ non-smoking rooms). Front desk changed my room, but with disbelief (Why are you complaining? - You're already in a non-smoking room!!). Free dinner & wine reception, but when I poured myself a glass of wine after official 7:00 cut-off, the front desk staff glared at me then stamped over to the dinner staff, loudly demanding they 'lockup the wine promptly at 7! I would have given a ''5'', except for the ''Thank you for smoking'' policy and the covert hostility of the hotel staff.
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10.0review from
This guest did not leave comments about this hotel.
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8.0review from
Nice breakfast!
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
Everything was the best. Nothing. Pool under construction but wouldn't have used anyway.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
We had a serious car accident prior to checking in.The front desk staff did everything to make our stay comfortable,including delivering flowers to the room! Exceptional service.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
It was all hospitable. Liked everything
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8.0review from
The staff was very friendly. The bed was very comfortable. Fast food and gas stations were not very close, but it was fine.
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10.0review from
We loved this location with so many great day trips to Vermont or New Hampshire. The room had everything you need to feel at home. Excellent restaurants nearby as well as walking distance shopping.
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8.0review from
The room is large and there is an adjoining kitchen that is a full kitchen with a comfortable eating area. Great for families and hosting a meal in. The rooms are always clean. The staff is friendly and helpful. They do not have smaller rooms or less cost, and that is what I would have preferred. I have stayed there several times and a recurring complaint is the very noisy air-conditioning system that they can do nothing about. Each room I have been in, has this problem. I suppose sound sleepers won't mind. Plenty of parking. Good security.
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8.0review from
Room was clean & comfortable & very spacious. Staff was helpful & polite. Definitely someplace I would stay at again.
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10.0review from
My husband and I spent Saturday and Sunday nights at the Residence Inn. From the moment we walked in the door we were impressed. The front desk person was the nicest and most cheerful and helpful front desk person we have ever met. The room was fabulous - a great king size bed with absolutely beautiful bedding. The cabinets were stocked and the counter was set for us. We had an exhausting weekend moving our son to Vermont for a new job and it was most relaxing to return our room in the evening. The breakfast buffet was not only delicious but plentiful. The place was clean, the staff was friendly, the food was good, and the view was unsurpassed. Thank you. We can't wait to return.
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10.0review from
I very much enjoyed my stay at the Residence Inn. I was able to bring my cat with me, which isn't usual for a suite hotel. The room was very clean and kept that way. The only 'drawback' if you can call it that, is thet aside from the bed, the other furniture isn't very comfortable. The bed was extremely comfortable, and the duvet was just right. However, neither the easy chairs nor the couch were soft - it felt like sitting on a life preserver. But, since I didn't use the couch or easy chairs much, it was a fine stay, and I would definitely go back.
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10.0review from
Really great, everyone is friendly, grocery store right there, all rooms have kitchens, with dishwashers, like a personal studio, great free breakfast!
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8.0review from
My non-smoking room reeked of smoke, as did all hallways (smoking rooms are intermixed w/ non-smoking rooms). Front desk changed my room, but with disbelief (Why are you complaining? - You're already in a non-smoking room!!). Free dinner & wine reception, but when I poured myself a glass of wine after official 7:00 cut-off, the front desk staff glared at me then stamped over to the dinner staff, loudly demanding they 'lockup the wine promptly at 7! I would have given a ''5'', except for the ''Thank you for smoking'' policy and the covert hostility of the hotel staff.
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6.0review from
It's proximity to the hospital The rooms were not clean. The silverware in the drawer had food on it. THe room thermostat was 50 degrees when we got there. When we arrived, the front desk clerk was on the phone in our face for 5 minutes with no indication of noticing us.
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5.0review from
I asked for a 4* hotel. This place is a dump and now I see it rated on this survey as 3*. Old.
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6.0review from
The room size and layout were great. Rundown appearance of decor.
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5.0review from
The location is nice. The room smells. Cooking utensils dirty. Bed sheet was not clean and fresh. When we left we saw the lady made the bed for the next customer as well.
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6.0review from
Employees and the breakfast The pool was out of order. We were told we could walk 15 minutes or drive over to use the courtyard;s facilities, but we really just wanted to relax at the hotel.
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6.0review from
The breakfast The pool area is in dire need of refreshing/renovating. Also, this is not a 3 star hotel. I feel the star level was misleading. We would not stay here again.
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6.0review from
Bed was comfy , room pretty nice. Pool ok , hottub out of commission , workout room ceiling leaking, breakfast ok, rooms online did not look like room we had , dated
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6.0review from
I liked having a kitchen as we had family visit for a few hours for the holiday and it suited our needs nicely. Unfortunately, the heating system was not working properly (could not get it above 66 degrees and it was 21 degrees outside). Two different maintenance men worked on it, but the only thing that worked was to keep throwing the circuit breaker (in the bedro
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4.0review from
Broken hot tubCrappy wall paper, bleak room, unimpressive property especially for reputation and star rating and COST
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5.0review from
Location The check-in manager was very rude and spoilt the experience. Not just with us but with other people checking in as well. I would not hire a person like him who does not have skills to work in the hospitality industry.
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6.0review from
Great location next to the Co-op and an awesome fitness club that we could use for free. The room was beautiful the kitchen worked really well for our needs! The desk needs to be staffed more. I had to wait to talk to people every time I went to ask a question. The air conditioning was not sufficient.
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3.0review from
Even though I called the hotel directly and verified that I could get a room with two beds, they did not honor my request when I checked in and I had to sleep on a pull out sofa with a pole in my back all night :( .
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6.0review from
Price. Good space. Breakfast. Hot tub did not work. After a day on the slopes, this is a big miss.
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1.0review from
no I spentxxx to get a room is no hot water!!!!!!!!!
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2.0review from
We asked for a cot for our room and agreed to paying $30 per night extra. Upon check-out, the person at the desk could not figure out how to charge it so she said she was waiving the fee. The next day, I got a call from someone demanding payment. I was made to feel like I had skipped out without paying the bill when I had in fact waited for 30 minutes while someone tried to figure out how to charge me. When I explained this on the phone, the person was quite rude. With many other options in the area, I see no reason to stay there again.
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5.0review from
The room was spacious and clean. Hotel is located next to a good restaurant and a co-op market. There was no hot water. It was freezing and I had to take a cold shower. Also, the staff took forever in answering phone calls. Bath products were not up to par compared to other 3 star hotels.
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1.0review from
The room was dirty and when we complained,they next time they would try to get us a discount. Told them don't worry there won't be a next time. The sheets were dusty and full of hairs, couldn't even sleep in them.
