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The room was very clean, comfortable and cosy. The staff were very friendly and helpful. My wife and I felt most welcome, and it was great to have the third bed to accommodate our daughter when she stayed with us for a couple of nights.
It was a small quite hotel and private. The price was fairly high for what you get and for a 4 star hotel it was not as comfortable as some others. The hotel is not in the center, but on the other side of the station from the city center.
Proximity and ease of access to the city centre
Quite clean and tidy. Expensive for facilities available. Excellent location if you want to discover Leiden and cities around on foot and by train. Rooms very, very small and matress need to be changed! Over classed...
Quite central and anyhow calm. Clean. In our room kitchen with cooking facilities. Very rigid management regarding non-refundable reservation. More a bed and breakfast than a hotel. High cost for wifi or Internet use. Breakfast not of 4 star quality.
helpful and friendly staff No breakfast room. Bedroom too cramped for eating in comfort. Would not consider this a 4 star hotel rating
The breakfast was a hamper of food and sufficient for a packed lunch as well. The Keukenhof package was very good. We thought it a bit mean spirited to charge for milk to be put into the tea if taken in the English Style, and for the milk to be charged at minibar high price. The room was small but the facilities were good.
Nice and quiet hotel room, even during Leiden's ontzet. This hotel is rather expensive. Too bad there's no dining room
Great location, great facilities, helpful staff, great room. Internet connectivity too expensive. negotiate a better deal with service provider, or follow the scandinavian model where internt connection is part of the package!
door didn't lock well and no response to the phone call