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The location was very good and the room comfortable and clean That I had to pay 17 euros for 24 hours internet access. For this kind of hotel this should be complimentary
Convenience for business meetings in the Leiden area and efficiency of checking in and out, Beakfast seems expensive
Cleanliness and pleasant staff
This was a chance booking because our usual hotel in the area was full: however, this hotel impressed and we shall certainly stay there again. The hotel is conveniently located (if a little loud at times due to traffic noise) and very comfortable. Breakfast was good (though specific items were not replenished from about 30 min before advertised end of the breakfast period) and the hotel restaurant was also good. The major plus for this hotel, though, is the excellent staff: very friendly and very helpful.
Hotel is in perfect location to the railway and the city center. Nice Restaurant / bar area , beautiful rooms, complete breakfast selection. room is very noisy , doors do not close very tight.
Staff were very friendly and welcoming We unexpectedly receiveda package when we returned to our room on the Saturday evening (our second night) including a voucher for free dinner for two in their restaurant. This was a lovely thought, but arrived too late in our stay to make use of it as we had already eaten on the Saturday evening before we received it and their restaurant isn't open on Sundays.
good location and attached to a 4-star hotel This was advertised as the 4-star Golden tulip Inn but was actually a room in the attached 3-star tulip Inn. The Tulip Inn had very few amenities and was a very basic room.
close to city center, breakfast The bathrooms are in nede of renovation, In my room the shower was broken and the sink stopper didn't work.
The fact that you could open your window was brilliant! The bed was very comfortable and the staff were courteous. The location was great and the food in their restaurant was very nice. The cost of the internet was exorbitant. At 22 Euro per device was the most expensive we have ever paid. At breakfast the restaurant was full and there was not much left. I was surprised that they didn't replenish. We did get down there half an hour before it closed but other people arrived as well. We had to pay for a full breakfast when we really only had a continental! The eggs were cold and the bacon was very hard and in little bits. The staff were courteous but not helpful, they didn't clear our dishes which was messy and in the end I cleared them.
The location near Leiden town centre The depressing and dreadful lighting in both the rooms and the public ares as the bulbs are of a low wattage
the brakfast menu was excellent,lots of choice and variety for every taste,very near the train and bus station ,also near the city,walking distance,near many beautiful parts of the city such as the wind mill and many canals.
Near to the train station. Clean room. Nothing else worthy to say here. No water heater, and no free drinking water provided. This hotel expects you buy everything from their bar.The room price is not expensive, but if count in the expense on breakfast and drink you need to buy here, which is usually included in room rate for other hotels, this hotel is not cheap at all. The locker of our room was not working, we waited half an hour and finally got some staff come to help... Very bad experience here. Will never come to this hotel again.
Nice location next to the train station where you can buy breakfast for a far more reasonable price. Curtains didn't cover the windows, so I woke up the moment the sun rose. Hotel isn't finished yet.
Breakfast Change of room type without informing me
Good breakfast, pleasent atmosphere in the restaurants the room did not have a character
the comfort of the room and the food,also the location of the hotel to the train station good only the fact about tea and coffee making facilities
Its proximity to the city centre
Convenience, close to rail-road station; courtesy of staff. large post in bedroom 361 lumpy pillows
it is close to the train station which was good for transit people like me.
clean effcient, and friendly. Breakfast was very reasonable, choices of cold meats etc, and buffet hot selection. self service tea and coffee. all very pleasnat did not stay long enough to find out
Great breakfast, very comfortable beds, excellent staff. All was great. 'Family Room' was just a bigger standard room, but everything else more than made up for that!! An excellent hotel.
good value for money
The Friendly staff The room temperature was much too high.