Would you like to save as your currency permanently or for this visit only?
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Heating system was too bad !! very cold...
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
Very comfortable room, relaxed atmosphere
The staff were very attentive and helpful.
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
nice large room (studio)
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
Sauna and great rooms -
total relaxation in superb enviroment
Room was nice and clean and breakfast was good Lack of supervision in pool and kids running around in sauna
It was indeed buffet breakfast, swimming pool There is no possibility to open window to take fresh air from outside.
Great hotel for families with children. The hotel is a little bit far away from the Leiden, however it is easy to reach the city center for car travellers.
The breakfast was wonderful no
It was perfect with young children. They could run around safely and had the playground and the swimming pool. We also liked the fact that we could hire bicycles at the hotel.
We really enjoyed our stay here, the rooms were great, very clean and comfortable. The staff was friendly and helpful. The breakfast was sumptuous with lots of choices. All in all, the hotel is perfect for families with young children.
The hotel is very kid friendly. The buffet breakfast and dinner were very over priced for the quality of the food.
The atmosphere, the quiet rooms, and the large bathtub.
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
It was close to the casino & a nice hotel A little pricey
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
The staff are excellent. The rooms are old,... needs major upgrade.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
Fabulous terrace looking out to the sea that gives a resort feeling. The personnel were all extremely friendly, efficient and helpful. A great beach hotel especially for a weekend get-away. Close to restaurants and shops if needed. It is not from my experience in todays standards a 5 star hotel, but certainly well above a 4 star. However for the price paid it is in line. Needs some modernising.
Personal attention of staff / excellent bed/quietness furnishing and 'emptyness' of the floors
Service Rooms need re-furbishing/renovation
Location and facilities No tea & coffe facilities in the room.
One of the three restaurants, Breakers, is right on the beach -- quite a nice experience! Also, the rooms are nicely furnished and the bed is a deligfht!
The Spa and the friendly personnel
luxury hotel on the beach
It's great to see a hotel of it's size and age keeping up service and standards. Great pool and the room service breakfast is exquisite. The car park is bit ugly.
All staff, whether at reception, marketing, restaurants and bar, room service, housekeeping, cleaning staff, were professional, polite, cheerful and efficient. Room armchairs upholstery needs renewal or professional cleaning.
The sea nearby
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
I feel back in the good old times and it gave me a warm impression. no complaints
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
great experience to stay on the famous ship.rooms where really nice with lots of space. location
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
historic ambiance interior rooms are confined, in my opinion
Great sauna and pool facilities. Hotel staff not overly helpful regarding dinner recommendations or sights in and around the area.
Friendly staff. Good facilities. Night room service should be improved. Limited menu and food served cold.
the location directly to the beach and the flexibility of the staff.
The beds, the cleaning the balcony and the seaside. expensive parking, not so nice staff, expensive breakfast
Very luxurious hotel, gorgeous pool. Well situated. Friendly staff. Sunday nights, the pool is for bathing in the nude only.
Excellent, high standing hotel The eur 28 charge for the parking of one night!!!
Easy access to the beach and village f Noordwijk. Loading/Unloading did not went smooth. Breakfast is very expensive especially for young kids.
Possibly one of the best hotels in the Netherlands - our stay was absolutely perfect! Staff is extremely helpful and ensures that clients are happy at all times. Spa, bars, restaurants and all other facilities are fantastic.
The breakfast was good , but a little expensive on top of the room rate... The AC was very noisy, but since we were having a room on the street side, it was even more noise to sleep with the window open.
The position of the hotel is of course fantastic, right on the sea! The staff is pretty friendly even if some of them looks slightly arrogant... Three things were really not good: under the bed you could find everything! They did not clean at all there. Second the forniture looks old and very "kitsch". Last but not least the the room did not have any terrace and the window was too small and too high, so from the bed u could not sea anything else than the radiator!
Room was very comfortable, with everything we needed for a one night stay. Breakfast was rather expensive (EUR 14 / person). There is a McDonald's right next to the hotel, luckily.
Easy access. Inexpensive. Near the airport. Staff was very good. Dinner at the hotel was good. The grounds of the hotel could use a little maintainance.
The kitchen Basic furniture, no amenities, no fridge, no internet etc etc
Decent price for a decent accommodation. Taxi price to airport 35euros, price to leiden centraal (bus) 1.2 euros. The hotel should be more careful with the bed linning and the bed itself. Room was nice but these two were old.
A cool beer on the terrace Inefficient buffet style resturant. Tables not cleared after eating. Staff vaccum cleaning around your feet whilst drinking after dinner. No lounge area to enjoy a drink in comfort.
Helpfull staff, speedy polite service. Specifically needed an Iron and was made available (not at all hotels!). Warm welcome and good facilities, does the job well. WiFi wasnt free and deemed expensive. These days I dont expect to have to pay extra for this service. Was visiting for business at last weeks IBC show and really needed to log on in the evening. Found this inconvenient and unnecessary. In restaurante food and service were great all except wasnt busy (monday night) so was only offered 1 round of drinks except water. Thought this was not right after a long day on feet.
The staff's hospitality was good and professional.
Location I would have liked acces to the internet with a hotel-owned PC. More variety in breakfast items and a cook who knows how to prepare scrambled eggs.
Staff are fantastic
location convenient to tourist sites. Breakfast range impressive. Rooms made up promptly in morning. Restuarant service could be improved especially dinner where staff seemed to be under strength. Food quality of dinner average. Interesting that the room rate card reflected a lower rate than quoted on internet. EU99 inc breakfast. vs EU 99 room only for Internet booking.
The room was nice and with a nice size, the beds were very comfortables, and the bathroom was nice with a bathtub and a shower. The location (in the website it appeared to be in a very nice location and it was just by a gas station), the breakfast was very expensive compared to what they give and it is only from 8 until 10 and the breakfast personnel was not friendly.
Very loud, no alternative room available, under renovation, no fitness area.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
Views from all areas Swivel chairs in water bar too fast after a few drinks!
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Room was fantastic and room service excellent. Would go again
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Great location and good connection to public transport Bathroom was rather small
Perfect view from the 12th floor. Nice bar, good service. Cool room.
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
I absolutely thought the staff was great. From the receptionist(s) - like Miryim to Susanne, to the Morning Breakfast staff - like Zsofia. There were all very helpful, and kind. The roads to get there are still being built out, as such, you seemed to have to drive a circular course to get there. Regardless, it was easy if you have GPS.
Excellent deck by the canal, perfect for a glass of wine any time of the day. Good and friendly staff. Very spacious rooms and bathrooms. Free parking. Expensive internet if you don't have your own provider.
The ease of touring the area from this location. Not having a mimi bar, since the bar was closed for condstruction
no bar .coffee area
We asked for a pot of tea to take to our room and was given a drty jug containing water and the cups were not very clean.
a comfortable and very pleasant hotel .I really appreciated welcome of staff and restaurant
Super nice terrace, on a river.
The staff were very helpful in giving advice about what to see and which places to visit. Although the hotel are refurbishing their dinning rooms, we found the temporary facilities more than adequate, but the dinner menu rather limited.
Proper size beds, even though a bit on the soft side. Nice, big, clean room & bathroom. Good breakfast. The reception staff a bit condescending, but they answered all the questions asked.
A lot of the hotel has been massively refurbishefd since I last stopped there and it certainly has made a big difference for the better. The reastaurant is nothing short of excellent. Clearly someone had been smoking in my room - housekeeping should take care of this prior to rooms being released to guests
Nice hotel, big comfi room and beds, guy on the desk was extra helpfull and friendly. Outside of the city,makes sense only if you have a car.Heating didnt work at night- was crazy cold in the room when we arrived-around 11 pm. And they switched it on in the morning only.
comfortable bed. double sink and 2 tvs. liked the atomosphere. expensive breakfast. no free wifi. spa facility is rather small side and no dry/changing space inside.
Really good rooms and service Price of the parking and the breakfast was very expensive
Friendly staff with impecable English, excellent (albeit expensive at 22 euro) breakfast. Bright and spacious feel. TV in bedroom was not flat screen and was fairly small.
Ambience of the building 19.50€ for continental breakfast?
The staff were under pressure due to the large numbers of people in residence over the Easter holiday, but they coped really well with caring for everyone.
Very high comfort Noordwijk weather :-)
being in a 5 stat hotel for a very good price (value for money) he fact that it is very nicely located, near the beach
The staff was nice & helpful. The hotel was very clean, the breakfast buffet was good, our room was spacious & comfortable. They had the International Herald Tribune available to read every morning. It is a 5 minute walk at most to the beach. The hotel was quiet in the evening for sleeping.They had bicycles available to use for the day.
The shower was large with a good flow of water, the bathroom was modern, large, and clean, the bed was comfortable and clean, the desk was adequate for actually doing some work.
The room was comfortable
Conveniently located near Erasmus University, and bus stop is right in front. I was offered upgrade (superior > executive) at EUR25/night upon C/I, which included free minibar w/ Nespresso & mineral water, bath lobe, slippers, broadband access (upgrade from wifi), and high floor (less noise and better view), which I though was a good deal. Room was spacious, nice and clean. Comfy firm mattress. Breakfast was offered at two levels, EUR 9.50 for continental, or EUR 19 for buffet (many choices of meat/cheese/pastries/juice, enough for consecutive stay). 'Breakfast included' rate meant buffet. Dinner was good, with enough selection of glass wines, a little pricey though. No other restaurants nearby, except for on-campus HOT SPAR and food court.
close to the centrum, easy to find when we had breakfast on Monday morning, the personeel were already cleaning the tables around and preparing them for lunch. We felt like we are disturbing them... (we were in time for the breakfast)...
Hotel clean with nice lobby and staff very helpful. Breakfast was excellent Prices of drinks in minibar too expensive
Accommodating staff, modern classy hotel, superb breakfast, inexpensive bar convenient for city break.
good breakfast beds and other room furniture not really up to date for 4 star hotel
comfort, nice environment, free parking and good breakfast
Hotel could not have been better, a little bit out of the centre of Rotterdam but that's why we chose it - very close to the Feyernoord football stadium (a football match was the reason for our trip) and a couple of minutes drive off the motorway. Our stay could not have been better. The staff were also excellent, so was the free car parking which was in plentiful supply! Not really. It was aimed at business people judging by the location but there were mainly tourists when we were there. Maybe an outdoor play area would have been useful however there was free use of games inc Playstation and some childrens toys.
nothing special normal
It was convenient. Closing time of kitchen - 22:30h.
............. the staff dont have answers for alot of my question . so far away from the central . noisy most of the time .
Close to where I had my appointment. Breakfast intake done by not very friendly Asian female person. Let her start with a smile in the morning.
Good central hotel next to canal. our booking from booking.com was lost. luckily the hotel had 2 spare rooms.if not this would have been very problematic.
Very central. Clean. Lovely old building features in the hotel. The staff did not communicate at all with us unless we did from our side. We were never asked whether we were satisfied with our room or if there was anything we needed, not even before checking out. It was as though they were not interested in the guests. Even the hotel owners did not bother to converse with guests.
Location was great. Breakfast was very nice and price was good.
Great location within walking distance of main square. Hotel was comfortable and we had a nice large room overlooking the canal.
The location near city center
The room. It was very silence Non smoker
Very functional, no problems
We liked the friendly, helpful, professional staff and the spacious room, as well as the central location of the hotel wrt the train station, museums, city centre and other places of tourist interest.
This was an excellent value, lovely room & breakfast.
Very good location in the city center and only 5 minutes walk from the railway station. Very big room (double) and quiet.
For the moment of my stay it was reconstruction at the hotel. Very noisy.
The position of this hotel is excellent for visiting Den Haag and Amsterdam (by car). Efficient service at the reception desk. Not a 4 stars at all! At least the triple room were we stayed.They were worn/old furnitures in it. Also, the internet connection is expensive, too!
Nothing special to comment It is by no means a 4 star hotel - 2 at best
The breakfast was good and plenty of choice Building works - noise and dust - no air conditioning
Car parking was ample and place easy to find. Rooms light and airy The photo on the website does not represent a building that looks like a monstrous 1960's toilet block. There is no warning of the significant construction and the noise that starts early in the morning. The barman uses his bare fingers to retrieve a piece of lemon from it's jar and when I asked him if he could use tongs, he just said "no". After that experience, we ate out and skipped breakfast the next day. Not going back.
easy reach for towns To much cigarette smoke, No tea/coffee making facilities
Huge rooms - with very easy access to the car park
Location of hotel is perfect for travelers come with car. Great breakfast. Not 4 stars at all! At least the room we stayed.They were worn/old furnitures in it.
very helpful staff, good car parking, and very nice modern bar. Vegtable soup (for a vegatarian!) contained meatballs !!!! - otherwise great food & good service... Lighting in rooms (the older block) is poor, seems to be energy saving, BUT lighting is dim and takes a while to 'warm up'
close business area problem pre payment and locking up my debit card until I returned home
Cleanliness and pleasant staff
Hotel is in perfect location to the railway and the city center. Nice Restaurant / bar area , beautiful rooms, complete breakfast selection. room is very noisy , doors do not close very tight.
The location near Leiden town centre The depressing and dreadful lighting in both the rooms and the public ares as the bulbs are of a low wattage
the brakfast menu was excellent,lots of choice and variety for every taste,very near the train and bus station ,also near the city,walking distance,near many beautiful parts of the city such as the wind mill and many canals.
Convenience for business meetings in the Leiden area and efficiency of checking in and out, Beakfast seems expensive
The location was very good and the room comfortable and clean That I had to pay 17 euros for 24 hours internet access. For this kind of hotel this should be complimentary
This was a chance booking because our usual hotel in the area was full: however, this hotel impressed and we shall certainly stay there again. The hotel is conveniently located (if a little loud at times due to traffic noise) and very comfortable. Breakfast was good (though specific items were not replenished from about 30 min before advertised end of the breakfast period) and the hotel restaurant was also good. The major plus for this hotel, though, is the excellent staff: very friendly and very helpful.
close to city center, breakfast The bathrooms are in nede of renovation, In my room the shower was broken and the sink stopper didn't work.
The fact that you could open your window was brilliant! The bed was very comfortable and the staff were courteous. The location was great and the food in their restaurant was very nice. The cost of the internet was exorbitant. At 22 Euro per device was the most expensive we have ever paid. At breakfast the restaurant was full and there was not much left. I was surprised that they didn't replenish. We did get down there half an hour before it closed but other people arrived as well. We had to pay for a full breakfast when we really only had a continental! The eggs were cold and the bacon was very hard and in little bits. The staff were courteous but not helpful, they didn't clear our dishes which was messy and in the end I cleared them.
Staff were very friendly and welcoming We unexpectedly receiveda package when we returned to our room on the Saturday evening (our second night) including a voucher for free dinner for two in their restaurant. This was a lovely thought, but arrived too late in our stay to make use of it as we had already eaten on the Saturday evening before we received it and their restaurant isn't open on Sundays.