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The hotel did not have my reservation. As a result I had to pay twice for my stay, a total of $1,800.00. This will be the last time I book with kayak. The hotel staff was not concerned at all with helping me resolve the issue.
From the moment you are welcomed by the doorman Andres and Alfredo . To the front desk Daniel and his crew . All were incredible . Great breakfast , again service is a ten . Housekeeping is immaculate . You can walk anywhere in ten minutes . The office center is staffed by a woman named Brenda . The reason i know the names of the staff is everyone is so helpful. I live in Maui Hawaii and have to travel six months a year . This is in my top five business hotels across the world . Get the junior suite its worth it The carpet is shohing age in the rooms
decent place, but perhaps a bit tatty around the edges to be considered a true international hotel. That said, the location - both in Miraflores and within the district is excellent.If you want to hit the casino, the two best - Fiesta and Atlantic - at weithin 1 block. If you want to dine in at the hotel, resist the urge as there are numerous restaurants within blocks that are are miles ahead.The staff was excellent and to our surprise honest in assessment of restaurants, etc. Overall, not bad but not 4 star, either.
Very comfortable bed. Fantastic restaurant setting on the 21st floor
Great location and staff was very heldil with internet problems I had that has nothing to do with the hotel. Great free breakfast No visitors to room seemed juvenile
Good and large bed. Excellent breakfast choice and excellent breakfast room. Good location near to shopping district in Miraflores Noisy room for two reasons: located at the back of the very noisy elevetors, and one floor up from the swimming pool with terrace where two american ladies had a quite noisy conversation after midnight; limited parking lot, with too limited space for the average car.
Location, quality, staff, view
love the location we didn't need to used a rental car, everything was right there if u need a taxi they have some available for u ,I went to with my teenager daughter she didn't complain at all ! perfect wi-fi connection..
The staff was not professional
Spacious rooms. Street noise; minor maintenance items such as faucet leaking.
location A/C did not work properly
Excellent location in extensive restaurant neigbourhood in Miraflores. Ample (outdoors but guarded) parking space. Excellent bed. buffet breakfast choice rather limited.
Room facilities, location, smile No corporate rates, or/ and special card with gifts....
Good location near many restaurants, bars and 10 mins walk to beach None really except they gave me a room but aircon didn't work. However they quickly and happily changed my room the next day. Very good
The best part of this hotel was the location, it was literally in the heart of Miraflores, close to the main restaurants, entertainment, and shopping districts.
PROS: •Most staff is very nice and professional. •The hotel is in a very central location. •The cleaning crew does a great job in the rooms and in the hotel. •The room and the bed were very comfortable. •Rooms are spacious and clean. •The furniture is very nice. •The hotel and rooms have a warm decoration. •The hotel’s restaurant is good and very nicely decorated. •“Enrique” who works in room-service is very good. •The front desk exchanges currency. •The staff at the front desk speaks English. •Mr. Jose Carlos Tafur and Mr. Diego Ramos, at the front desk, are wonderful. Very professional and personable. •During our stay, one of the bellboys, “Javier”, stood out for his hard work and going beyond his bellboy duties to serve the guests. •The check-out was fast and accurate. •Each guest gets a complimentary “Pisco Sour” (the national drink of Peru) upon arrival. CONS: •The check-in was not welcoming. “Michael” was at the front desk when we arrived. We had reserved 2 months in advance, but he was not ready for us. He wasn’t sure if we wanted a queen size (which we had reserved) or 2 twin beds. Furthermore, he never offered us the “welcoming, warm-perfumed towels, (to clean our hands at our arrival) nor the glass of champagne or orange juice” as offered in the website. We did get 2 tickets for 2 Pisco Sours, which was very nice. •We had a medical emergency and needed to call the U.S. “Michael” at the front desk was unable to give us the code needed to be able to call the U.S. from the hotel room. Moreover, he wasn’t helpful and he did not even pretend to try to help us. We found him to be the only staff at the front desk who was very unprofessional and rude throughout our whole stay! All the other staff was the opposite, really professional, polite, and nice. •The hotel has no gym. •There is no concierge. •The hotel does not have the amenities of bigger hotels. •One can hear the loud noise from the street at nights. •The bathroom in our room had a leak and the Jacuzzi was so old, the jets had permanent stains. The bathroom needs to be remodeled.
I have stayed at this hotel approx. 6 times now and have never had a bad experience. All in all though it is a comfortable place with clean rooms and a nice restaurant/lounge. Staff is always very pleasant and helpful. The room also had a sauna in the room which was an added feature. The only thing that surprised me this time was that the breakfast buffet was included but twice they charged me for eggs. Also 2 persons were included on the room but they would only cover one breakfast buffet.
reception stuff was very friendly and helpful Construction is too closed to hotel and it's too loudly all day. Chambermaid sone times tried to enter to closed room only to ask about have we something to laundry or not when we to pack up things to leave the hotel. We are afraid a little bit of so active stuff )).
Staff is friendly, location is good as the hotel is within walking distance of many restaurants and bars in Miraflores. Free Internet. The place was noisy, I could hear my neighbour talking on the phone as if he were in my room. The gym is minuscule.
The friendliness and helpfulness of your staff. The location was ideal as a base for touring the city.
It was close to all the shops This hotel is not a 4 star, the safety deposit box in the room did not close I had to call 4 times to get it fixed, the toilet was runnng all the time and making noisebecause it was broken. During beakfast the toaster was broken and to obtain a toas you had to stand for 10 minutes to get yourtoas because it only worked in on side, you had t tell the waites to bring sugar or milf because containes were empty. It was very dissapointed, the room was fine and clean but the hotel needsto be upgraded.
Only stayed one night but friendly efficient staff, large suite accomodation. free internet access, 5 minutes walk to miraflores centre no negatives
I liked the location of the hotel and the staff. I didnt like the fact that we only got one key when there was 2 of us in the room.
in the central
I liked the location of the hotel. The cont. breakfast was superb! The staff were very friendly and very pleasant. The noise from the construction all day. Also, there was a leak coming from the outside to our bathroom. We told the staff numerous times about the leak but never got fixed or got back to us about it.
Very hospitable staff. Daily continental breakfask was excelent. Nearby construction noise.
Very friendly and helpful staff who knew english very well. We could store our bags after check out until we left for the airport late evening. We felt very welcome and they even offered us a drink upon arrival. The location is pretty far from downtown Lima, (about 1 hour bus ride). On the other hand it's right in Miraflores, right next to shopping and 20 minutes walking to the ocean. Overall we are very satisfied with our stay!
Pleasant, cordial staff. Comfortable bed. Clean room. Convenient location. None.
Hotel was nice and clean Even though they advertise airport shuttle, it comes at an additional cost: $25.00 each way! I expected that if they advertise an airport shuttle as one of their amenities that it comes included. Wrong. I ended up taking a tourist bus that was direct to the area, and paying $8.00.
It is near the indian market and serve a good pisca sour
Good hotel staff friendly and helpful. Very clean hotel. Took a tour to Colonial Lima using the hotel transport, just felt treated like as part of their family. Took a while to process the credit card payment at the hotel.
For the money, could not ask for much more. Clean, large bed, decent breakfast, and very nice staff.
It's close to parks, historical sites, shops and restaurants. Easy transit options (bus, taxi). Good breakfast. Clean. A bit dated, almost run down. Reminded me of non-tourist hotels in Cuba. Might have been the world's slowest elevator.
We loved the massive bed in our room. Apparently, only the rooms X02 have this 'more than King' size bed. So, whatever floor you're on, ask for the 02 room. We stayed on the 7th and 8th floor (=rooms 702 and 802).
Our bed was really comfortable. It was great that hotel has 3 computers with internet free of charge. Breakfast was good. Good location. The bathroom was a bit misty. The price was quoted in USD, but it is not possible to pay in USD. The hotel used the excange ratio 1 USD = 3 soles... which is more than official exchange rate (for example: at the same day Peru Rail used exchange rate 1 = 2,8)
Tasteful and thorough recent renovations. Excellent service from all: front desk, restaurant, doormen. Highly recommended as a hotel that adheres to international standards in comfort and services but is a reliable alternative to the chains.
The staff was very efficient. The rooms were comfortable.
The location is very good.
Loved this charming small hotel with an excellent location . The staff was extremely helpful especially Kelly who is the day receptionist. We had a very late flight out and we were allowed us to stay in our room until 3 pm. The breakfast was very good and the common rooms take you back to the beginning of the 1900's. Wifi was excellent also
The entire staff is always nice and attentive to any needs you have. The rooms are huge, two floors with a small kitchen, living room area, one full bath and another half bathroom. Bed is upstairs in a loft and was comfy. Casino is directly on site as well as 3 restaurants. The toilets didn't flush very good, and I couldn't figure out how to switch the shower into bath mode
The room had a bunch of "hidden" charges.... I got the same room on expedia after the first two nites with no hidden charges and $20 cheaper per nite.
The hotel personnel is very friendly and well trained to offer the best service possible.
Bed are very confortable. Junior suite are huge. Staff friendly and helpful Just one bed in the suite
Like the duplex room.
Cebntral location Miraflores, Close to beach and restaurantes, close for shopping and markets Internet prices should reflect the real true price. The taxes are very high. The room after taxes was USD40.00 more incl. taxes