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New hotel, very friendly personnel. Very comfortable room with fine and large bed. A bit difficult to find in the dark. There should be more light at the entrance along the road.
Very comfortable bed. Better than anywhere I've stayed. The entrance was almost invisible. Could do with some light at the entrance, if only for road safety purposes. Didn't like being under the Gatwick flight path, but it proved not to be noisy.
Lovely hotel in a lovely part of the country! Would definitely like to go back when it was a race day, if you had a room on the race course side you would get such a great view of all the goings on!
Very good facility, had a pleasant stay.
Unique and not like usual hotel rooms. Staff very friendly. No shaver point in bathroom
The staff were really friendly and accommodating - we were late to check out and they didn't charge us the additional fee. The room was very well designed and the location, on the lake, is beautiful. It was a shame that the view from the room was of a road at the back of the hotel - maybe should be clearer in the description that this was the case as "front" and "back" of the Mill doesn't mean much if you haven't been there.
Nice room, quiet. Fantastic views over lake where you can have breakfast outside. Room should have some facilities, such as a small cupboard, a rack to put your suitcase on, refrigerator. There was a teamaker, but only one cup for a double room.
Lovely hospitality and great breakfast.Cosy log fire was essential. Stylish rooms with comfy bedding and mattresses. Great shower. Rooms a little too basic in terms of furniture - its helpful to have a small unit or box in bathroom for girlie things. Rooms not always cleaned due to one key issue.Menu too rich = need more helathy food options. Bowl of fruit in room would be nice.
the room and the food at the pub! only issue was that the wet room didn't have a drain in the floor so sort of flooded everytime I had a shower!
Good location. Food excellent. Very noisy - room was underneath bar so noisy late at night and early in the morning. Tv worked intermittently. Room relatively small.
Made to feel very welcome , good service , tasty food and good comfortable room
Loved the food, friendly staff, comfy bed and relaxed atmosphere. Think i'd pick a different room next time as i was under the wooden staircase and the door kept banging!
Lively young staff and friendly . Staff texting when they should be working
Good Quality Hotel Excellent Restaurant and bar Pleasant attentive staff
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
Ease of accessing the internet
Convenient location on airport Price of room service breakfast
Ease and access to airport None
location was why I selected this hotel. location was excellent Very expensive!
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
location to the terminal restaurant was expensive
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.
Restaurant way over priced. Not many options for a reasonable, casual meal.
Location and very comfortable bef Everything is fine for me
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient! There could be a few more amenities to may the stay more memorable.
Great location A little pricey!
Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
The staff was incredibly kind and helpful. We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.
Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
The location is great, rooms clean and staff helpful. Waiting for the lifts became quite a pain. I was lucky on the 2nd floor so could take the stairs, but even at 5am it was difficult. Wanted to try the restaurant too, but very busy - would have had to wait over an hour - lucky there's lots nearby or across at the south terminal.
Very close to airport Lack of check in service
The staff were friendly and courteous and very helpful. Food was good and rooms comfortable and clean.
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
Very reasonably priced.
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
Ease of getting around, helpful and friendly staff, generally quiet location
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
Clean and wide room very low water pressure from the tap
the mattress and bedding was excellent paying for the parking
wide and clean room The reservation through Arora hotel web site does not work.
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
close to station,high standrad of facilities, excellent food.
Very near the railway station -
Convienent location Dreadfull catering & and catering staff
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
The staff is very friendly and hard working The trains are very loud
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
Charged for 2 breakfast but was alone. Should have asked me first before charging.
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
TV control doesn't work
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
very clean / friendly staff limited wine list that was overly expensive.
nice big rooms Reception staff could of been better, they put me in the wrong room twice!
I Parking was next to impossible because of the number of cars belonging to people using Gatwick, cars were coming and going at all hours. Had I known it was a Gatwick Parking hotel I would have gone elsewhere. The hotel advertising should indicate that their main guests were people travelling through Gatwick.
Although we didn't use the car parking facility, it is very good value for momey. The shuttle bus was on time, clean and convenient. The bar prices were expensive. We had to carry all our luggage for a two week holiday upstairs as there was no lift
It had a quiet peaceful atmosphere and is reasonably close to the airport
Large clean rooms with good facilities and hotel was easy to find.
Close proximity to Gatwick Airport pleasant reception area to relax after a long journey Poor reception on TV in rooms.I had 2 rooms and had travelled for more than 2 hours and we all wanted to unwind before eating
Location Near Airport, Bar Meals Available, Free Transport Pick Up Just Pay £4 pp For Hoppa Bus Return To Airport.Very Reasonable Hotel Stopover All Round Good Value Airport Overnight Hotel.
Very conveniently located and food was good. When we first checked in, the TV didn't work and it was no trouble for staff to change us to another room - we were staying 4 nights. Mattress on our bed was not comfortable and bed creaked every time we moved - not good for a mature couple.
ease of check in and airport transfers stairs to rooms
I liked nothing about the hotel. The staff on arrival where rude and un friendly. The staffs attitude. We booked a meet and greet and ended up waiting a further 20 minutes for my car to turn up. This was even when we contacted them as soon as we had landed.
After spending six weeks in France and the U.K. this hotel proved to be not only the best facility for the money, but the best facility in every way. They responded to our every need and helped us immensely in working out the London travel segment of our journey through train tips. Awesome service! Too short of a stay!
The staff were all tremendous and willing to make your stay easier. Very helpful during the stay single bed in family room was extremely hard mattress could feel the springs through.
Nice - clean and close to airport and train
Quality of room, house, dinning room. Efficacy and kindly staff. Very good house keeping of the house and the room. Services were high quality level (bathroom, beds, towels... ). Room was very quiet and well sound isolated (despite very close Gatwick aiport) Honestly, I have'nt any negative point to report, because the overall level of services is in accordance with what we are looking for, regarding quality/cost ratio
The facilities and food were excellent and the location of the guest house was ideal as it allowed the opportunity to go for a walk in the area and was close to the village and local shops, pubs and restaurants. N/A
Very clean, quite place,frendly staff, nice breakfast, None
Very friendly family run Guest House. Excellent breakfast - next time I might be tempted to pay the extra for a full breakfast.
location to local transportation to London and the Gatwick airport and the local shops and freindly staff
Another fabulous stay at immaculate well located establishment close to all amenities. Home from home, but with all the trimmings.
Everything to my liking and very easy to reach with the public transport. Could n't always get the toilet to flush properly.
Friendly staff, attentive and efficient. No milk in the room for tea or coffee.
A beautiful hotel set in great location. Will have to take the wife there sometime!!
Every thing. The atmosphere. Just every thing is perfekt for a weekend stay with your wife
The personal attention and quality of accomodation
Truly one of the best hotel experiences I've ever had. The staff is extremely kind and professional, and my room was magniificently decorated. The bathtub was even big enough for me, and at 6'3 that's rare to find. The surrounding neighborhood is quiet, and the hotel grounds are gorgeous and well kept. I hope to have a chance to stay again someday for more than a one night visit.
I was very late coming in , but I had a very warm reception and was taken to my room very quickly , it was very homely and I was so sorry I only spent one night . My phone was ringing all the time , only to discover somehow calls were coming to my room not reception . Also the cold water didn't work in the shower . I did let them know
Great hotel...all very good.
Fantastic setting, well furnished rooms and great service
It is a very convenient setting for Gatwick airport but the actual building and surroundings are beautiful. the room was very stylishly furnished. a luxurious bathroom and the staff were extremely friendly and helpful. A real gem.
wonderfully comfortable beds, gorgeous bathrooms. Very helpfull staff, and the most excellent breakfast I've ever had! Needs to have lighting that comes on when you walk round to the suits in the dark.
due to this nice garden and anchient atmosphere cold floor in a bathroom
they kindly allowed me to store my bags between check-out and my late afternoon flight. the bathroom was very clean. lovely house. •WIFI: the wifi internet was super slow, and then shut down entirely. unacceptable in a developed country. •DIRTY: there was a old fan in the room that turned on, but didn't blow any air. the wiring around the fan was entirely coated in dust. disgusting. it clearly had not been cleaned in months, which shows a lack of attention to detail. •CHECKOUT: checkout is at 10am. considering people have afternoon flights, would it really kill them to allow guest to checkout at 11am or noon? i never heard of a 10am checkout at such a small guest house. •ODD: the owner quoted a 7 pound taxi to the airport but it was 8. i don't care about the money, but this again shows a lack of attention to detail considering they must send several people to the airport daily. not knowing the price of such a core part of the stay seems strange.
free parking charged extra for credit card although not stated in booking.com , heating was not working , Unclean room , internet down , early checkout and staff not friendly
Pleasant and friendly staff; Easy to find location; Enjoyable breakfast; Generally, very clean throughout. Guest House staff didn't know we had booked and it was a bit embarassing on arrival; Very cold in the bedroom, with no portable heater available, when asked.. Decor, is 'dated' and tired throughout some of the Guest House
Friendly and helpful staff, good service, hotel facilities clean and in good order, no problems. None apart from the weather!
Easy to book, location was excellent for walk into town and proximity to Gatwick. Lodgings were clean and in good order The bed was one of the most uncomfortable I have ever slept in.
Clean - nice room with ensuite - quiet - friendly
Everything provided that was needed and rooms clean. No. other than we had to lift our cases into the car taking us to airport (we are not young people) but the driver was female so there was no way round it.
This hotel is excellent for flights from Gatwick.the Management and staff are both friendly, courteous and helpful
Close proximity to Gatwick. Also had a train stop close by. The bed was not so comfortable. Very lumpy.
My daughter and I stayed. Lovely place!
near the airpot cheaper then going to London and overnight rather old matresses on beds
Check-in was quick and easy, room was very clean and new, despite being attached to the airport it was extremely quiet, and the wifi was excellent. The included breakfast was fantastic - huge and varied - much appreciated before an early morning flight. Also had dinner in the same lounge area the night before and all of the staff who served us were lovely. Highly recommend this hotel and will stay again. The only negative I can come up with is that it is in the north terminal and I was flying out of the south, but that's hardly much of an issue because the tram between the two is all of a 3 minute walk from the hotel door.
Great location for an overnight connection. Clean, comfortable rooms, good breakfast
I booked for 2 nights, flight problems lead to me missing my first night and arriving very late the next. On arrival I was lead to believe my booking had been canceled and the hotel was full After 2 hours I was given a room and my booking re-instated. Why was this necessary, I had a booking, I arrived, to wait until 3:30am to be given my room was almost unbelievable.