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The friendly service and warm welcome. The room was quiet, away from the road and traffic noise. No.
Convenient position, friendly service,good food,value for money
The staff were very friendly, and we all felt very wecome, however we only stayed over night. If anything it was a little bit cold in the sitting room and bedrooms.
Owners were welcoming and breakfast was good. Room was small and not cleaned adequately. The shower tray needed sealing, the sink had a crack down it and the bathroom shelf, tea tray and radiators had not been cleaned for a long time. Milk was off on tea tray. Poor attention to detail but could be lovely.
The hospitality of the hotel was 5 Star and the service was excellent.
The friendly staff and owners and the lovely hospitality that we were given. Nothing at all
Pleasant owners. Good breakfast Excellent shower Clean Poor decoration - lots of apparently part finished jobs Strong smell of damp in corridor outside our room Advertised as a hotel when it is a guest house No acces to the bar at 10.20 Heating on for a limited period of time.
easy access from the A%. cleanliness of room and willingness of the Staff to show me how the television worked
Friendly welcoming staff and good food Room a bit tired and no ventilation in the internal en suite.
very clean godd food to remote
It was a lovely country hotel, not commercialised, lovely intimate bar area with open fire and lovely food.
Very freindly staff Room in need of re-decoration, wallpaper peeling, spa bath in poor condition.
Peace & quiet! Food was excellent! The fact that pets are allowed in all rooms! (There were dog hairs in our carpet)
Lovely hotel good food nice staff and lovely open fire in bar.breakfast good and served early for us to leave for appointmentno Nothing not to like.
The food at this place is spectacular. When people find out about this hidden gem it will go nuts. Try the restaurant.
Very pleasant hotel in picturesque area . Good breakfast and bar food . Good size car park . Comfortable rooms and good guests lounge . Would recommend for walking or relaxation break Some of the decor slightly dated .
The Hotel was Dirty & the approach to the Hotel said so, the Hotel needs updating £150 is all that it takes to update the room and make them look presentable, the Hotel needs to get rid of all the stuffed animals and money needs spending on the decor
The room we had was spacious, the view was excellent. Lots of wardrobe space and plenty of hangers! Needed re-decorating and bathroom needed a definite upgrade.Nice to meet locals in the bar and the bar food was very good. The hotel generally looked 'tired' but as I understand, the current owners have only been in for a few months, so maybe this is understandable. Restaurant food not as nice as bar food, but was more expensive! All staff very pleasant, but some very young and inexperienced. Some 'in-house training' would be useful?
We were able to get a family room with separate bedrooms.
The bed was awesome All good
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
The situation is ideal A little disappointed with 'The Brasserie'
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
Excellent customer care in every way. Always ready to help but not intrusive. Nothing
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
the temperature in the spa/swimming pool was too cold.
The canal cruise, the spa. Noise from traffic, no air conditioning
thought there may have been a bigger selection of hot food on breakfast buffet
Located close to the city centre, friendly staff and nice pool. The breakfast was also quite good, and the room was spacious and comfortable. We had a room on the side of the hotel facing the dual carriageway and it was quite noisy.
The Staff were very obliging and the restaurant service was excelent Lack of lounge facilities. During our pre-dinner drinks, We were asked to leave the residents lounge early Saturday evening due to it being reserved for the boat party. The other small lounge near reception was very crowded as was the bar area/football lounge
Excellent position for access to the city centre. Super leisure facilities.Excellent staff very friendly. Nice meals. Surprised that it is only 3 star deserves more. We were upgraded to a higher level room on arrival. Nothing
The bar was nice and had a good atmosphere, and plenty of different beers to choose from. Very comfortable, and nice pool etc for relaxing. We stayed on a Friday night so the restaurant was closed which limited the eating options. We didn't want to have a dinner/dance, I get ill on boats, the pizza place was only for snacks and the bar was full, so we ended up having to eat in town.
fantastic restaurant and entertainment bedrooms a little dated but still an enjoyable stay
i didnt like the fact that there was no air conditioning. the heat was overpowering and the rooms were too hot and stuffy to be comfortable
Very close to the city centre and all shops and amenities. Hotel pool and spa was extremely relaxing. Hotel very clean and was really pleased with the free upgrade for our wedding anniversary. Would definitely stay again.
the room was very noisey
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
Comfort of room.
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
The hotel was kept to a very high standard and we were pleased with every aspect of it
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
The whole experience was fabulous from start to finish. Log fires, comfy armchairs, superb food and staff for whom nothing was too much trouble. I'd unreservedly stay there again anytime and recommend the Hotel warmly. A wonderful opportunity to escape the bustle and relax.
The location is excellent; situated at the head of the Ceiriog Valley. we arrived very early but were made most welcome and shiown to our room desopite this. In fact, we recieved a room upgrade which was most apprecaited. The breakfast was of suoerb quality.
Quiet friendly Hotel and staff with no mobile phone reception! The Chef is out of this world.
Warm, comfortable, atmosphere. Nothing
Food was good - but wait for dinner was far too long (over an hour). Location very pretty and remote The room rate was far too high - i would expect boutique type standards for £150 per room per night. No return planned!! Plastic dispensers for toiletries? Please!
Friendly atmosphere; Excellent food
Friendly and warm staff especially at breakfast
Helpful staff and peaceful location None
Very plesent staff, very friendly N/A
The breakfast was very good, the staff were very helpful. West Arms has a very friendly atmosphere.
We had a wonderful weekend, the staff were friendly the room was clean and the spa was great.
Excellent Staff. Most helpful and obliging.Ambiance. Good Value. No
a very pleasant ambience. We prefer to have a flexible shower, rather than a fixed showerhead. Coffee was a bit weak.This may seem nit-picking.
how helpfull the staff were at the hotel and how clean and comfy the whole stay was oh and the price was fairly reasonable.
Clean spacious and well facilitated room. Free WiFi availability and ease of connection made by business trip much easier. Nothing to suggest.
Friendly staff and neat attractive building. Cosy bar. Good facilities. Very good starting point for anyone wanting to explore that part of Wales. Better than many other 3 star hotels we have seen. The decor could be freshened up - black doors spoil the rooms.
The Spa facilities The decor was shabby and could do with a lick of paint updating
Friendly staff, ideal location
Excellent location and good food The standard rooms, which we were in, are rather tired. The welcome book advises they're to be refurbished in early 2008.
Convenient - comfortable food was very good It was explained when we arrived that the television signal was paying up, and that we would have problems with some channels - we were told that an engineer would be putting it right that afternoon but no improvement was seen - we stayed at this hotel approx a year ago and had the same problem, coincidence or not?
Showering facility totally inadequate Water supply in bedroom affected by use of water in adjacent rooms Unfriendly welcome - no information re dining facilites Bar staff lacking basic knowledge overall a bit grubby and dismal No information in bedroom re hotel facilities
Our room was good and beds comfortable. Breakfast on first day (self service) was not good. Dried up black pudding sitting on a hotplate, congealed beans and fried eggs likewise. Staff in dining room not very interested. Obtaining food in the evening was a struggle as there was one person serving bar,taking food orders and waitressing. Food took half an hour to arrive and when it did was pretty poor. Breakfast second day was better as food was cooked to order so at least the eggs were runny, but no real alternatives available and lacking in quality.
This hotel has a lovely welcoming atmosphere when we arrived and throughout our stay, great music on Friday nights with a resident organist/keyboard player and the breakfast was absolutely delicious....and plenty of it too. Our room was clean, quite large and had lovely views over the river. The bedroom & en-suite bathroom had been decorated to quite a high standard with plenty of towels etc. The only bad point we picked up on was that the shower in the en- suite bathroom was not working properly and we had to use the bath instead.....which is fine of course....but a shower is great to wake you up!
In the middle of town good food river view from bedroom
Staff very helpful. Pleasant. Breakfast was fantastic! Lovely room, little cold on arrival, something found under the bed left by previous clients, headboard needed cleaning but.... Item disposed of from bed and staff apologised, brought extra heater to room. A lovely hotel, super super friendly staff. Bit chilly in room to start with but excellent value for money.
The Friday and Saturday evening entertainment where very welcomed, as my friend and I enjoyed socialising in other establishments before returning to our hotel to settle in and enjoy the entertainment before going to bed. For this reason we will return to the hand on our next visit to Llangollen. The toilet bowl was soiled from the previous residents which was off putting to both my friend and myself. (in fact cleaned our self) Apart from that we enjoyed the facilities.
Enjoyed my stay.
Lovely views from room and great breakfast None
The people singing with the organ on the Friday evening Would ask for a room not above the bar
Food was very good, service at breakfast was very good, room very clean and comfortable, accessibility very good, Room cold on arrival, reception staff on arrival was a little despondent - greatly improved service on checking out (different staff)
The location of the hotel was fantastic, the rooms clean and very comfortable and staff excellent
Views and spacious room No lift!! Lots of stairs to everything. Very slippy bathroom floor
The view over the River Dee was stunning! A pleasure to wake up to. The staff were lovely and really helpful, and the hotel was clean, well kept and full of charm. My only comment would be to suggest double glazing for the windows for energy saving purposes.
Great location, right in the centre of Llangollen with fab view of the river. My room was nicely decorated, spacious and warm. Very pleasant dining room and breakfast was good. Private parking area that was locked at night. Some parts of the hotel are still shabby, needing refurbishing.
The rooms ver lovely and clean and the staff very accomodating
Hearing the sound of the river from the bedroom was a real treat. I felt the bathroom could have been improved by new flooring, the general appearance of the room was good but this one point did spoil the otherall pleasure.
friendly staff Some parts need redecoration
Lovely room overlooking the river.
It was an attractive old and historic hotel. The hotel staff were courteous, helpful and friendly. The rooms were nicely decorated and the bathroom had been modernised. The bedroom was nicely warm due to a fan heater being provided. It was a cold day/night and the public areas of the hotel were extremely cold, particularly the dining room and the passageways - all the radiators were turned off. The shower did not work which I did mention in the morning and they were very apologetic.
Only problem was the use of non-fair-trade coffee in the room. Please don't use nestle products!
Beautiful hotel, lovely room, fantastic breakfast. Close to shops, great choice of bars and restaurants near by. Really enjoyed our stay. Downside's, Bath in our room was too short, could not lie down in it. The room although beautiful, felt a little cramped, to much furniture me thinks!
The welcoming staff and the warm friendly atmosphere. The room was clean and the food was very good Being charged £10 per day for car parking
Convenient location, car parking available, good breakfast and generally good value. The hotel is old and "tired" and shows its age. But it was clean. Bathroom facilities could do with updating as could bedroom decor..
breakfasts were excellent wide choice of dishes staff very helpfull romm was very clean
The location of the hotel handy for the train and a free bus to the centre was excellent. Breakfast was one of the best I've had. Hotel staff very friendly Our room was at the front of the hotel, this was very noisy thoughout the night and early hours due to taxi rank outside and parties leaving hotel
Good breakfast The cleaner left the rubbish bag on the chair after cleaning. Unable to get the WiFi working on my laptop
The Staff were generally very helpful. The decor is certainly querky but if anything too dark and depressing. It detracts from what could be a nice hotel.
convenience for city centre and out of town journey The migraine-inducing carpet, especially on the stairs! Why do hotels DO this?
good staff nice big hotel
Loved the cocktails!! Excellent bar staff. Good morning breakfast set us up nicely for a day's shopping Throughly enjoyed our whole stay
Excellent customer care. Enviroment within hotel is very comfortable. Access to local amenities is ideal. Like the historical "feel" of the hotel. Have stayed several times and will continue to visit. Thank You. ! Carpets seem a little worn in stair areas. Difference in size from room 7 and 8 is surprising. Room 7 (for a Double room ) is small compared to 8, even though the price is the same.
Very Friendly, good size room, lots of towels. No hand soap in en-suite. Remote did not work on tv and volume button on tv broken. Although room with b&b on arrival at breakfast this was stated as continental breakfast only and full english was an extra £5. This was not made clear at booking.
Location, offsite parking Dirty breakfast dishes (spoons and knifes with some dried spoils of food), they have recently changed from full english to continental breakfast.
The hotel and its staff were very accomodating to us as a family...the attached wine bar is excellent.
Good location, amazing food and lovely wine. Very friendly staff who would stop and chat. No bad points!
central location continental breakfast was very poor quality
The location was perfect for us. The staff were great. They cattered for our coeliac diet. We had a great time.
From the time my wife and I arrived the staff were friendly and extremely helpfull. The room was clean and tidy and the quirky slanting floor gave it character. The complimentary glass of port was also a nice touch.
Travelling for business I really appreciated the quirkiness of this hotel. Value for money was execellent. Room was huge and well equipped. Location excellent and car park useful, though I needed to do a 20 point turn to get in!Breakfast excellent staff friendly Feel awful saying this as everything else was so good, but could do with a deep clean. Took the shower head off and the holder was really dirty underneath. Quite a bit of dust and the carpet had seen better days. Didn't bother me, but others may
Nice plce nice people and given two double beds in a pleasant and airy room...Good value and excellent brekky Access poor and not enough parking..arrived to find reception closed and went for a walk until she returned ..lunch ? no note etc ...no one their on checkout either so left keys by door !! securuty?
The extremely attentive staff who made this hotel such a world apart from so called "posh hotels". Beautiful situation, close to Chester and yet in the middle of nowhere.One of my better choices. The other reviews have an element of truth regarding the requirement for updating the decor.
The hotelitself was lovely, well decorated adn luxuirous, the spa area was fantastic. We ate in the restaurant and the the service and food were both fab!
Staff were all friendly, ambience was excellent, beautiful peaceful grounds and hotel. The room windows must have been open for about a week, I spent the first hour of checking in killing all the mosquito's and flies in the room.
It has a great location, very fine restautant. In fact we wish we had more time to enjoy the hotel and its facilities.
Breakfast was great .How nice to have a freshly cooked breakfast though new crockery urgently needed Stained cracked crockery every morning for breakfast,Leaking radiator,(reported but not mended in the three days we stayed) very dirty window ledges, carpet edes and doors hand/finger smudges on doors which did wipe away with a little effort, therefore one felt that the cleaning was below standard and not observed by management.
Quality hotel ,, great service from all the staff ...
The most Friendly service
Very helpful staff, lovely atmosphere, good food, good sports facilities.
-Very quiet place, although there were weddings - close to Chester - nice rooms the music in the dinig room, always the same or nothing, not professional
oasis of calm,spacious comfortable room, spacious bathroom, most friendly and helpful staff.
The location - room on first floor had door onto private decking above the river Nothing to really dislike about the hotel except the decoration was a little jaded in some areas. But redecoration of the rooms is currently being undertaken on an ongoing basis.
the hotel was set in lovely country side and on the river dee so relaxing only thing i could say was the outside needed tidying up a bit and better sign posted from the village
The beautiful views No
Helpful pleasant staff . Very good food. Reasonable prices
the food was well presented and of a high standard.location and views were excellent.
Cleanliness of room, quality of breakfast
views from room dining room was highly enjoyable; excellent food and good wine selections
The restaurent waqs excellent
Location next to River Dee with private balcony overlooking water. Lacking atmosphere in bar area and a bit chilly - need to turn heating up in common areas but very warm and snug in rooms. Bar food very good. Use of spa at local sister hotel appreciated. Could be chilly in bar and restaurant.
We found the staff to be excellent.They were friendly and efficient and made every attempt to be helpful.They also went out of their way to look after a stray dog traumatised by bonfire night which really impressed us. A lovely group of people.Breakfast was excellent in a lovely room with beautiful views. The hotel really needs to sort out the cleaning.This was our second visit and on both occasions the room was not clean. I pulled the bed out in an attempt to plug in the phone(unsuccessfully) and it was absolutely filthy underneath.The mirror had about an inch of dust and the toilet wasn't clean.There was also a pile of sheets amongst other stuff at the bottom of the stairs.Corridors and stairways in desperate need of new carpets and wallpaper. They are an eyesore at present.
Comfortables beds Reception area too dark
Excellent room.Breakfast very good Trying to get in was difficult as was parking
close to city with comfortable rooms excellent parking and a fantastic michael caine restaurant . staff very polite and helpful
The room we stayed in was very nice, very big and modern styling. The staff were very helpful and there was always somebody on reception if you needed them. The car park is alittle bit tight to drive around and the pillows were hard but there only little things to worry about.
Very good location for shopping and to visit Michael Caines Restaurant Our original room was noisy, however the hotel were very good about changing room. The Michael Caines restaurant was cold and noisy from the Champagne bar next door. The food was excellent
Excellent location - 2 minute walk to the city centre. Room was amazing value for money - standard room would have been the equivalent to a luxury room in many hotels. Breakfast was delivered to our room free of charge. Will definitely stay there again.
Modern Friendly staff, the decor in exec room superb, minimalist and cool, next time will eat there, but a good hotel
Central location, new and modern Poor breakfast, pricey and limited parking