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I liked the friendly atmosphere. The spacious room and the airconditioning as it was very warm weather. The balcony, view of the lake. The restaurant with the terrace was very nice. Breakfast was very good. Childfriendly without noticing too much. the bathroom was outdated and smelled in the morning .
location, size of room decor could be updated
Could not enjoy the hotel. we were robbed in our bedroom all the cash and Reka Checks, few hours after hour arrival (see complaint) and we changed Hotel the day after. Few hours after our arrival we were robbed in our room (locked with the hotel key). We were at the bar for an hour and in the meantime my wallet and my husband wallet were cleaned in our room. Inclusive our reka check. Much for our dissapointment for such a welcome, the manager of the hotel was very unfriendly. She strongly pointed out to us that they are not responsible for this and she did not show empathy to our unpleasent situation. Also we were told that this never happened before....and just by chance another woman that pass trhough the reception heard my compliant and she told me that at the same time she was also stolen in her room (cash, a ring and a necklace). Never happend before? Police from Bellinzona registered the theft.
Location, size of the room
Its an old hotel where noting has been done since 1960. Furniture very very poor, old and dirty. Rooms the same. Reception was something from a 1960's horror story. Totally dreadful hotel.
Very simple and nice, pool and sun a beautiful room for 2 incl. a kitchen in the center of Locarno a throw of stone from Piazza Grande...!
It is well located. I asked them a room with a lake view, they said and charged for that. There is no such thing there. Because it is not a tall building,The view from the rooms are the trees and the swiming pool.
The central location with swimming pool the garage far too narrow and the bikes ina bad shape
The breakfast buffet - very extensive
The got a verry cheap Day menu and it was nice. The Stuff was not really friendly.The bed was unconfortable and in front of the window, was the wall of the House next door.at beackfast i missed fried eggs and bacon.
It is a very clean hotel, and has an excellent location in the old town of Locarno. The breakfast is a decent one. Poor isloated walls so you feel the footsteps in the corridor and there was a baby crying in one of the rooms and woke me up at 5 am. The room is very small and the bed is so tiny and no power supply in the bathroom.
Huge and comfortable room, nice restaurant, kind staff. Located in center of the city and very close to a big parking (7CHF per day) Room furniture was so old fashioned (~ 1970!) (but in a very good condition) and the TV was so small compared to the size of the room. Hallways and reception look much better compared to the room.
The staff and location were great!
In the middle of town Parking away from the hotel The rooms are quite noisy as the walls are so thin
close to centre and market the ensuites could be bigger
The location on central square is ideal to be able to reach everything just by walking! The food on the terrace was very good! No Internet in the rooms
Nice view, as requested (room 211) Too loud music from restaurant nearby, until too late (23 h)
Well located in Locarno old town, good value for money A real double bed instead of to single beds side by side would make cuddling much easier...
proximity to town centre friendly lighting dark breakfast room stuffy
It is a nice hotel. A parking is missing. And the room price was at least 25% too high. Except for the parking all ok.
The position is simply excellent and the staff friendly and helpful. The facilities are spartan for a hotel claiming this standard. The gym equipment would certainly benefit from regular maintenance.
It was very clean and close to everything We were not very impressed with the restaurant attached to the hotel - not the main restaurant but the one located next door which was recommended by the front desk staff..
Very nice location and large room.
location, view (lake-side) not enough parking lots
Location just within walking distance of the Station, city center and on the lake promenade. The food was excellent, as well as service with personalised attention at the front desk and the restaurants.
situation in the centre lake view poor breakfast, bad smell in bathroom.anonymous ambiance.
The hotel is well located ... The cleanliness , the bedroom wasn't clean enough , we found insects there the work team there weren't friendly and saying that ,maybe the insects came with us, and personaly i don't thing that hotel deserves to be a 4 stars hotel .... thanks P.S. For the price we paid i think we deserved a little bit more respect.
Location was quiet and we had a wonderful view of the Lake. no complaints
Very friendly service. The use of cycles was a good point and the food was very good.
Front desk folks were very nice. Room had a beautiful view of the lake and a very nice terrace. the restaurant both food and service was very poor
We loved everything and we're usually very critical. The grounds, the room, the service- it's more like a five-star hotel. Nothing.
view from balcony, swimming pool area with view on monastery, service in hotel
The hotel was very clean and comfortable and had all the amenities--even a laundry room that guests could use (though you have to ask--I was told that Americans are the only ones who ask about doing their own laundry). An easy 5- to 10-minute walk into Locarno, but all uphill on the way home. Or you could get on the funicular that runs every 15 minutes or so right next to the hotel (until early evening, I think). The breakfast buffet is sumptuous, the coffee very good. Nice grounds, pools, spa facilities. It's very big and a little sterile-seeming. A lot of older German tourists seem to stay there. This is not a bad thing; just makes the place seem a little staid.
Outstanding service location and stunning views...a wonderful stay!!
Excellent service, very good facilities, optimal location. None
Superb location, unbeatable views of the lake and town.
Pleasant hotel with good view of Lake Maggiore. Quite far from city enter.
Good location and standard of accomodation
Liked the roomsize, balcony with view over lake. Good hotel, but no luxury hotel. Private garage to park the car (30 ChF). Didn't like the room interior, colourscheme feels unpersonal, bathroom small.
Design and coulors. Location and easy way to find the hotel building. Modern and fresh atmosphere with comfortable commodity. Extra payment for parking , extra payment for breakfest.
The location is excellent. The Wi-Fi in the hotel is available only from Swiss Telecom and quite expensive.
i was on a business trip, however, the modern and trendy atmosphere made me feel very relaxed. i did feel the need for more space.
location and price size of the room
Nice buffet spread for breakfast. Location a bit too far from railway station but nice walk from the lake. Some of the souvenirs I bought was missing from my bedroom. Could it be taken by the service staff cleaning my bedroom? Please investigate, thanks,
The hotel was nicely located in the city center of Locarno. It was close to most interesting places.
Scrupulously clean, good design of the room (and the building) given that it's relatively small, helpful staff, quite good breakfast buffet.
the hotel was perfect for this price - brand new, clean and modern
Quiet and clean. The bathroom is good. No free breakfast and no free wireless internet.
We stayed for one night. The position is excellent, easy to reach by car and few meters from the lake and the full centre. Hotel very clean, new and comfortable. Kind staff. Full good breakfast at 15CHF each.
great room, friendly staff, short walk from old town
I'll suggest to set up air conditioning in the rooms.
Nice pool, friendly staff and the breakfast was also good. The rooms are not clima controlled and, depending of the immediate neighbour, noisy
The two gentlemen that we met at reception were outstanding, cordial, helpful, polite. In fact, I have never encountered such appropriate welcoming, and it made things start off very well. We traveled with two dogs, and they were welcomed also. Parking is limited but secure. Breakfast included in the room rate, was well presented and delightful. WiFi was available in room at no extra charge...nice!
the swimming pool and the good value for the money. The location is good because the Maggia river is near.
Nicely designed room and building, friendly staff, good breakfast It was further from the centre of Locarno than we had expected. It was a shame that in early June the swimming pool was not yet full of water. Also the website gave the wrong address so we could not find it on the map.
Its fairly new and clean. Breakfast was alright. A little far from centre of town
away from train station. no hot drink facility
The room were a good size, modern and clean. We had a balcony which was lovely but not much to look at. The man that greeted us upon arrival was absolutely lovely. Made us feel very welcome. The town doesn't have much to offer. Quite boring actually. Really only good for a stop over on the way to somewhere else.
Friendly, helpful staff, small but modern room, elevator available, fan in room Hand shower only (no wall bracket for the shower head)
The hotel is very relaxing and artfully decorated. It has several different room themes but each one is done in with good taste. The room that we have stayed in on two occasions has a kitchenette, a small bathroom, WC and comfortable lounge area. The really yummy continental breakfast is served either in the courtyard garden or inside the cafe and the fruit and pastries are more that you could desire. The people who manage the cafe/hotel also have an art gallery adjacent which we liked too. No lift but helpful people to assist you. Would stay there again as enjoyed the experience greatly. The pedestrian street location may make it difficult for car arrival, but there is a car park nearby.
The staff were very friendly and helpful, but the hotel was not very well set up for long stays . The layout of the "suite" we were in was a little strange. One lovely big room, and another room that was really a corridor with a bed in it. The main bedroom had no cupboard or shelves for clothes, nor a desk. No bedside lamps for reading. But a great big bathroom and bath, which we appreciated! Breakfasts are not served until 9am, which is too late for families with young kids.
I liked the comfort and the individual design of the ropom very well. I was also fascinated of the breakfast!
We felt pampered. The small details (fresh hydrangeas on our plate at breakfast, cookies, little card as a welcome) made our stay a real exprerience.
Location was very central. Breakfast was superb. Staff friendly & helpful even with a language barrier. Due to location and birds it was noisy late at night and early in morning.
Ambience, amazing breakfasts, lovely staff
loved the breakfast and decor! and all round fab atmosphere
The breakfast is awesome. No shampoo, the breakfast started to late while we agreed on having breakfast at 8:30
Athmosphere, wellcoming and care for guests: makes you feel very important. Design and unique approach to B&B
breakfast was a sheer delight
Good location with nice view out to the lake. Substantial buffet breakfast eating out on the terrace. Good parking facilities It was very hot during our stay and it would have been nice to have air conditioning in our room.
It has a very nice view of the Lake and surrounding mountains I agree with nother review, that a four star hotel in 2009 should have aircinditioning in the room. Also the floor covering in both therooms an general area need an upgrade
The hotel staff are fantastic and very helpful. expensive, no airconditioning
This is a nice hotel, but it is quite high above the lake, so to walk into the center of Ascona is not very convenient. There are plenty of free parking. An excellent and varied breakfast
Stunning view from our room as well as from the restaurant. Excellent food. Excellent service. There was no airconditioning. My assumption was that nowadays all 4 star hotels especially in warmer climates had airconditioning, so I did not check it when I booked this hotel.
The most beautiful hotel and view in Ascona. The hotel staff were first class!!
It was a standard 4 star hotel , room amenities could be upgraded . No 24 hour reception, key system (after 8pm )not explained to guests . Breakfast not kept replenished , on both mornings items ran out and no further eggs, cheese or hams where bought out. This is not good when you have 12 guests eating only bread and fruit for breakfast.
The location was superb overlooking the lake side and the rooms and balcony was spacious. THe hotel should provide some sort of taxi service from the bus station to the hotel. as the walk up to the hotel can be very tiring, especially when you just arrive. I also believe the staff can be a bit more polite.
Excellent central situation. We paid for a room with a balcony which I'd recommend as they have an interesting lake view . It might be a bit noisy if a major festival was on, but we found it quiet in late August, and there is air-conditioning so you don't need to have a window open. They have a free tea bar, but charge for milk - annoying for the Brits.
Friendliness of staff and overall friendly atmosphere.
view at the lake, and comfort, in the middel of the city,
Very comfortable, with a very good buffet breakfast. Well decorated, clean room. Friendly staff (which is very important) Central position is excellent, downside is the noise from the street late at night.
The hotel is in a great position - easy access to the lake, central piazza, station - would go again.
Very nice staff, lovely hotel, good breakfast. Not applicable.
friendly, english spooken no restaurant
Very friendly, spotlessly clean, good breakfast
Good location - a short walk to the main square. Very friendly and cheerful staff and a good breakfast. Secure parking on site.
The hotel was conveniently on our route, the staff were very friendly, the rooms were clean and comfortable. An excellent night-stop
It was too short a visit, though staff did provide some assistance on dinner options. Walking three flights of stairs to attic to get to room. Ceiling in room was low and could hit your head.
staff kindess; cleaness
The hotel staff is very attend and make you feel at home.
The front office manager/staffer by the name of Luigi was exceptionally accommodating and helpful. He helped us with bus and transit suggestions and arrangements. He was exceptionally friendly and make our stay very, very enjoyable. The only drawback is there is no lounge or place to relax outside of one's room.
friendly staffs, great room little bit far away from the train station and the lake
Friendly owners. Good location opposite the station, and rather close to shops and restaurants.
Helpful and friendly staff, look and feel of an old house. Right next to a road, bus terminus and rail station
Amiable hotel owner running the hotel himself. Spacious, clean and nicely furnished room with airconditioning and minibar. Large shower room properly equipped. Location: only 300 m from the Lago Maggiore and 500 m from Piazza Grande. All for quite a reasonable (for Swiss 3* hotel) price. Room window opens to a bit noisy street (or rather road). Railway station view from the window. But can't have all perfect at once.
Location is close to the main city centre & activities. Hotel owners were very lovely & kind. Very good breakfast. Hotel is a little dated but still comfortable. Needs a better signage - we had problems finding it.
Very friendly staff
The warm welcome from the owners of the hotel. The position was perfect for just parking the car and walking into the old town, which was charming, and the lakeside, which was beautiful.
Elegant and charming, perfectly situated close to the train station and easy walking to the town. Very genial host and hostess who were most helpful. Would recommend highly.
The fact that it was quiet at night, even though we were a 3 min walk across a busy road from the main train station. The a/c worked well and breakfast was okay. Great location in Locarno to get to the train station, lake, hiking areas, downtown for shopping/eating. Owners were helpful with recommendations. Nothing really. Suggestion for future guests, request a quiet room, away from street side. The owner called me to change our room to a double superior for only 20chf more a night. Was worth it.
Excellent location, smart nice hotel
Nice clean room, friendly staff, wonderful breakfast, just a few minutes walk to the city centre -
nice people, italian/latin style. Very sympathic. location is fantastic
Well located hotel just a few metres from the rail station but very quiet.. NIcely furnished and large room with balcony overlooking the Lago Maggiore. Good breakfast choices served by friendly staff, free hire of bikes and free use of internet connected computer. Price was a little high but comparable to others of similar standards in Switzerland.
Excellent location, right on the lake and close to the centre of town - easy walk from train station. We had room facing lake with balcony - most enjoyable. Substantial breakfast very welcome.
I liked best the very friendly and helpful staff, the great location on the lake and a few minutes from the train station, the delicious breakfast buffet and room with balcony over looking the lake
location was good, Parking would be a big problem during the week days, okay at the weekend
Excellent location, very good breakfast buffet, availability of bikes for guests to borrow.
Location,friendly staff,breakfast etc Lack of amenities eg : face washers, tissues, additional pillows, shelving in bathroom, shompoo, hair conditioner- amenities one would expect in the price range.
Large balcony Room was very basic, no mini bar
Very nice people. Free use of bicycle!!
the view,the location
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Beautiful decor, friendly staff, excellent location
Good matress. Excellent breakfast. Friendly staff. Close to station.
Very helpful service. Parking servce good. Very central location.
Location and staff made this a great stay even though it was short
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Real chocolate milk at the breakfast buffet
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
The waiter by the name of "Angelo" makes you really feel welcome and at home. Marvellous landscape and perfect indoor swimming pool.
it was very old hotel,the room very narrow,the way toit very hard,far away.
Very difficult to find and it was very old and poorly maintained but clean. Pool and health facilities very nice and apparently newer. Food was sufficient.
The surrounding area is stunning. The welness facilities are really good Helpful personell Old fashioned rooms in need of some cosmetics.
The position of the hotel got a nice view You can here the other rooms voice during your stay at the roomthere is no privecy or sound isolated
The friendly staff and extensive facilities
The swimming pool is good. We could relax and enjoy the day. The location and the view is amazing. Especially from the swimming pool. You can go out and see a nice view from Lugano and the lake. The hotel really needs a reform. It's a shame such a nice place be in this conditions. We only stayed 1 day, but I wouldn't recommend if you want to stay more than 1 day and needs comfort. The bedroom isn't so good, the bed, the carpet is old, smelling not so good. It's really a pitty, because the location, the view is amazing.
The leaisure facilities and the location were excellent. The quality of the room furniture, carpets and wallpaper were below the expected standard
The traffic instructions by car showed in the website are quite poor. They seriously mislead me about the hotel location. I felt I was cheated.
Very nicely situated hotel, beatiful surroundings. Wellness area and outdoor pool are very nice. Convenient parking space is limited on busy days. No minibar in the room.
It is simple and fine. It seems an old building refurbished to be a Bed&Breakfast. Breakfast has good bread with 3 jams, nutella, butter. Plus various types of teas, coffees and orange juice. The stuff is German-speaker, they barely speak any Italian (this is on the Italian part of Switzerland). Be careful that toilets may not be in the rooms unless explicitly stated.
The location is very good - just off the main square and a short walk from the train station, lake and funicular (5-10 mins). The room I had (double) was fairly spacious and the en-suite shower was good. It also had a wash basin. Although there was a little bit of noise in the alley-way outside, closing the window stopped that completely and didn't make the room too hot to sleep (at end of August). Breakfast was basic, as you'd expect - bread, cereal, coffee and juice - but was better than expected. Staff were friendly. Cigarette smoke and noise coming into the room from the alley-way below the window late at night. Closing the windows fixed this, though. The price I paid for a double room for single occupancy was a bit high - it is really a backpacker hotel - but that said, it was comfortable enough. Although the room had a double bed, it was really 2 single beds pushed together, which kind of defeats the purpose as you have to sleep on one or the other! The toilet in the corridor outside is a slight inconvenience, though that was stated before booking. I didn't like that there was no soap in the toilet room to wash your hands.
old room but very clean, shower in room but no toilet (odd) free wifi, breakfast included, walk to main plaza and station, lift, good breakfast no toilet in room , but not far away on same floor
The mattresses in all the rooms were very comfortable to sleep on. The elevator was very clever. I organized this "hotel" for a family function, we were 7 adults and no one was happy with their stay. The rooms were cold at night, there is only one toilet per floor, and the breakfast buffet was cheap- just bread and jam- no meats or cheeses. It was the same quality as a cheap youth hostel but with the price of a hotel.
A hotel well positioned in Locarno centre in the process of rennovation. Interesting lift to rooms. Good value for money. Toilet on landing but en suite shower. No refund or packed lunch offered for not being able to take breakfast. No certain about safety in event of fire onlt the lift was pointed out as a means off accessing my room.
Swimming pool, excellent restaurant Rooms decorated without imagination
Awesome. Should be a 5 star Hotel. We got upgraded when we arrived and had a huge comfort room. The food is excellent, the service is fantastic. You can grap a bicycle to explore the surrounding (try the eBikes). None
Excellent location, free parking, free minibar (but see also negative point below), quality of breakfast buffet Wireless lan only @ exorbitant prices (even 3 star hotels give you free access, only one Internet pc, apparent constant shortage of staff (spa reception was never manned, had to call for breakfast service on 2 days because nobody was showing, they wouldn't want to exchange regular coke by Diet Coke in the minibar on grounds that the minibar was free (I do not see any logic herein)
The hotel, room and the spa facilities were first class. After a hard day's work, I appreciated the pool and spa bath. I will definitely return with my partner for a long weekend break. The service was first class from the reception to the breakfast. Excellent!
Staff are very happiful. We hadn't booked ahead for spa treatments and there were no appointment slots across the whole three days of the booking. This was very disappointing and to go into the spa area required a payment which given we were paying £190 a room a night was very poor indeed.
The room was spacious, and the lake view gorgeous. The spa was great. The staff was friendly and professional. Loved the breakfast buffet. The wood flooring, spartan decoration and the non-platform bed made the room feel a little cold (the bad weather did not help, I guess). We probably should have gone for the (very expensive) dinner at the hotel, seeing the poor quality/price ratio for meals at restaurants in locarno. Haven't seen such bland food at such high prices in ages.
Calm, friendly staff, wonderful view of lago maggiore, nice, large and bright room (deluxe modern). A rich breakfast buffet.
Views were great. Nice restaurant and wellness area
Lakeview, free non-alcoholic drinks from the minibar, nice fruit platter in the room Smoking on the terrace - especially during breakfast
Very good Hotel, very polite and helpful staff. I could recommend this Hotel and will stay there once more.
The hotel is well located at the proximity of all points of interest. petit dejeuner
The room was nice and very clean, the breakfast was excellent with a nice choice and fresh produce. The staff were very friendly and gave us a nice welcome. The room was quite small with no balcony, and the room from the window was poor not allowing in much light. Otherwise very good.
The hotel is newly renovated and clean. The location is perfect, short distance from the train station. The cozy balcony with its view on the Lago Maggiore! There was once in a while a noise, which was mostly disturbing during the night (air-co or so).
Nice, clean hotel in the centre of Locarno
the location was great and the staffs were kindly helpful
situation was perfect for us and the garage was good new and basic hotel and we didn´t have any problems or complains
Room very comfortable and very clean, excellent location
Fairly good and clean hotel. Vast rooms. good value for the money
good location for moving around and near train station and lake sometime there was brown water coming out when opening the tap , needed to wait for few seconds
balcony, view of lake, large showers, nice room lighting double bed matresses kept sliding apart, pillows didnt have much padding