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Could not enjoy the hotel. we were robbed in our bedroom all the cash and Reka Checks, few hours after hour arrival (see complaint) and we changed Hotel the day after. Few hours after our arrival we were robbed in our room (locked with the hotel key). We were at the bar for an hour and in the meantime my wallet and my husband wallet were cleaned in our room. Inclusive our reka check. Much for our dissapointment for such a welcome, the manager of the hotel was very unfriendly. She strongly pointed out to us that they are not responsible for this and she did not show empathy to our unpleasent situation. Also we were told that this never happened before....and just by chance another woman that pass trhough the reception heard my compliant and she told me that at the same time she was also stolen in her room (cash, a ring and a necklace). Never happend before? Police from Bellinzona registered the theft.
The breakfast buffet - very extensive
It is well located. I asked them a room with a lake view, they said and charged for that. There is no such thing there. Because it is not a tall building,The view from the rooms are the trees and the swiming pool.
Location, size of the room
I liked the friendly atmosphere. The spacious room and the airconditioning as it was very warm weather. The balcony, view of the lake. The restaurant with the terrace was very nice. Breakfast was very good. Childfriendly without noticing too much. the bathroom was outdated and smelled in the morning .
Its an old hotel where noting has been done since 1960. Furniture very very poor, old and dirty. Rooms the same. Reception was something from a 1960's horror story. Totally dreadful hotel.
Very simple and nice, pool and sun a beautiful room for 2 incl. a kitchen in the center of Locarno a throw of stone from Piazza Grande...!
The central location with swimming pool the garage far too narrow and the bikes ina bad shape
location, size of room decor could be updated
Huge and comfortable room, nice restaurant, kind staff. Located in center of the city and very close to a big parking (7CHF per day) Room furniture was so old fashioned (~ 1970!) (but in a very good condition) and the TV was so small compared to the size of the room. Hallways and reception look much better compared to the room.
In the middle of town Parking away from the hotel The rooms are quite noisy as the walls are so thin
The staff and location were great!
Well located in Locarno old town, good value for money A real double bed instead of to single beds side by side would make cuddling much easier...
The got a verry cheap Day menu and it was nice. The Stuff was not really friendly.The bed was unconfortable and in front of the window, was the wall of the House next door.at beackfast i missed fried eggs and bacon.
proximity to town centre friendly lighting dark breakfast room stuffy
Nice view, as requested (room 211) Too loud music from restaurant nearby, until too late (23 h)
close to centre and market the ensuites could be bigger
It is a very clean hotel, and has an excellent location in the old town of Locarno. The breakfast is a decent one. Poor isloated walls so you feel the footsteps in the corridor and there was a baby crying in one of the rooms and woke me up at 5 am. The room is very small and the bed is so tiny and no power supply in the bathroom.
The location on central square is ideal to be able to reach everything just by walking! The food on the terrace was very good! No Internet in the rooms
Front desk folks were very nice. Room had a beautiful view of the lake and a very nice terrace. the restaurant both food and service was very poor
Superb location, unbeatable views of the lake and town.
Liked the roomsize, balcony with view over lake. Good hotel, but no luxury hotel. Private garage to park the car (30 ChF). Didn't like the room interior, colourscheme feels unpersonal, bathroom small.
Good location and standard of accomodation
Outstanding service location and stunning views...a wonderful stay!!
view from balcony, swimming pool area with view on monastery, service in hotel
We loved everything and we're usually very critical. The grounds, the room, the service- it's more like a five-star hotel. Nothing.
Excellent service, very good facilities, optimal location. None
The hotel was very clean and comfortable and had all the amenities--even a laundry room that guests could use (though you have to ask--I was told that Americans are the only ones who ask about doing their own laundry). An easy 5- to 10-minute walk into Locarno, but all uphill on the way home. Or you could get on the funicular that runs every 15 minutes or so right next to the hotel (until early evening, I think). The breakfast buffet is sumptuous, the coffee very good. Nice grounds, pools, spa facilities. It's very big and a little sterile-seeming. A lot of older German tourists seem to stay there. This is not a bad thing; just makes the place seem a little staid.
Pleasant hotel with good view of Lake Maggiore. Quite far from city enter.
the hotel was perfect for this price - brand new, clean and modern
Nice buffet spread for breakfast. Location a bit too far from railway station but nice walk from the lake. Some of the souvenirs I bought was missing from my bedroom. Could it be taken by the service staff cleaning my bedroom? Please investigate, thanks,
i was on a business trip, however, the modern and trendy atmosphere made me feel very relaxed. i did feel the need for more space.
The hotel was nicely located in the city center of Locarno. It was close to most interesting places.
Design and coulors. Location and easy way to find the hotel building. Modern and fresh atmosphere with comfortable commodity. Extra payment for parking , extra payment for breakfest.
location and price size of the room
Scrupulously clean, good design of the room (and the building) given that it's relatively small, helpful staff, quite good breakfast buffet.
The location is excellent. The Wi-Fi in the hotel is available only from Swiss Telecom and quite expensive.
Quiet and clean. The bathroom is good. No free breakfast and no free wireless internet.
We stayed for one night. The position is excellent, easy to reach by car and few meters from the lake and the full centre. Hotel very clean, new and comfortable. Kind staff. Full good breakfast at 15CHF each.
the swimming pool and the good value for the money. The location is good because the Maggia river is near.
great room, friendly staff, short walk from old town
I'll suggest to set up air conditioning in the rooms.
The two gentlemen that we met at reception were outstanding, cordial, helpful, polite. In fact, I have never encountered such appropriate welcoming, and it made things start off very well. We traveled with two dogs, and they were welcomed also. Parking is limited but secure. Breakfast included in the room rate, was well presented and delightful. WiFi was available in room at no extra charge...nice!
away from train station. no hot drink facility
Nice pool, friendly staff and the breakfast was also good. The rooms are not clima controlled and, depending of the immediate neighbour, noisy
Nicely designed room and building, friendly staff, good breakfast It was further from the centre of Locarno than we had expected. It was a shame that in early June the swimming pool was not yet full of water. Also the website gave the wrong address so we could not find it on the map.
Friendly, helpful staff, small but modern room, elevator available, fan in room Hand shower only (no wall bracket for the shower head)
The room were a good size, modern and clean. We had a balcony which was lovely but not much to look at. The man that greeted us upon arrival was absolutely lovely. Made us feel very welcome. The town doesn't have much to offer. Quite boring actually. Really only good for a stop over on the way to somewhere else.
Its fairly new and clean. Breakfast was alright. A little far from centre of town
We felt pampered. The small details (fresh hydrangeas on our plate at breakfast, cookies, little card as a welcome) made our stay a real exprerience.
breakfast was a sheer delight
Location was very central. Breakfast was superb. Staff friendly & helpful even with a language barrier. Due to location and birds it was noisy late at night and early in morning.
The hotel is very relaxing and artfully decorated. It has several different room themes but each one is done in with good taste. The room that we have stayed in on two occasions has a kitchenette, a small bathroom, WC and comfortable lounge area. The really yummy continental breakfast is served either in the courtyard garden or inside the cafe and the fruit and pastries are more that you could desire. The people who manage the cafe/hotel also have an art gallery adjacent which we liked too. No lift but helpful people to assist you. Would stay there again as enjoyed the experience greatly. The pedestrian street location may make it difficult for car arrival, but there is a car park nearby.
Ambience, amazing breakfasts, lovely staff
loved the breakfast and decor! and all round fab atmosphere
Athmosphere, wellcoming and care for guests: makes you feel very important. Design and unique approach to B&B
I liked the comfort and the individual design of the ropom very well. I was also fascinated of the breakfast!
The breakfast is awesome. No shampoo, the breakfast started to late while we agreed on having breakfast at 8:30
The staff were very friendly and helpful, but the hotel was not very well set up for long stays . The layout of the "suite" we were in was a little strange. One lovely big room, and another room that was really a corridor with a bed in it. The main bedroom had no cupboard or shelves for clothes, nor a desk. No bedside lamps for reading. But a great big bathroom and bath, which we appreciated! Breakfasts are not served until 9am, which is too late for families with young kids.
Location and staff made this a great stay even though it was short
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Beautiful decor, friendly staff, excellent location
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
Good matress. Excellent breakfast. Friendly staff. Close to station.
Real chocolate milk at the breakfast buffet
Very helpful service. Parking servce good. Very central location.
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
The hotel is in a great position - easy access to the lake, central piazza, station - would go again.
Excellent central situation. We paid for a room with a balcony which I'd recommend as they have an interesting lake view . It might be a bit noisy if a major festival was on, but we found it quiet in late August, and there is air-conditioning so you don't need to have a window open. They have a free tea bar, but charge for milk - annoying for the Brits.
view at the lake, and comfort, in the middel of the city,
Very comfortable, with a very good buffet breakfast. Well decorated, clean room. Friendly staff (which is very important) Central position is excellent, downside is the noise from the street late at night.
Friendliness of staff and overall friendly atmosphere.
It has a very nice view of the Lake and surrounding mountains I agree with nother review, that a four star hotel in 2009 should have aircinditioning in the room. Also the floor covering in both therooms an general area need an upgrade
The hotel staff are fantastic and very helpful. expensive, no airconditioning
The most beautiful hotel and view in Ascona. The hotel staff were first class!!
This is a nice hotel, but it is quite high above the lake, so to walk into the center of Ascona is not very convenient. There are plenty of free parking. An excellent and varied breakfast
Stunning view from our room as well as from the restaurant. Excellent food. Excellent service. There was no airconditioning. My assumption was that nowadays all 4 star hotels especially in warmer climates had airconditioning, so I did not check it when I booked this hotel.
Good location with nice view out to the lake. Substantial buffet breakfast eating out on the terrace. Good parking facilities It was very hot during our stay and it would have been nice to have air conditioning in our room.
The location was superb overlooking the lake side and the rooms and balcony was spacious. THe hotel should provide some sort of taxi service from the bus station to the hotel. as the walk up to the hotel can be very tiring, especially when you just arrive. I also believe the staff can be a bit more polite.
It was a standard 4 star hotel , room amenities could be upgraded . No 24 hour reception, key system (after 8pm )not explained to guests . Breakfast not kept replenished , on both mornings items ran out and no further eggs, cheese or hams where bought out. This is not good when you have 12 guests eating only bread and fruit for breakfast.
Large balcony Room was very basic, no mini bar
Well located hotel just a few metres from the rail station but very quiet.. NIcely furnished and large room with balcony overlooking the Lago Maggiore. Good breakfast choices served by friendly staff, free hire of bikes and free use of internet connected computer. Price was a little high but comparable to others of similar standards in Switzerland.
Location,friendly staff,breakfast etc Lack of amenities eg : face washers, tissues, additional pillows, shelving in bathroom, shompoo, hair conditioner- amenities one would expect in the price range.
Excellent location, right on the lake and close to the centre of town - easy walk from train station. We had room facing lake with balcony - most enjoyable. Substantial breakfast very welcome.
Excellent location, very good breakfast buffet, availability of bikes for guests to borrow.
I liked best the very friendly and helpful staff, the great location on the lake and a few minutes from the train station, the delicious breakfast buffet and room with balcony over looking the lake
the view,the location
location was good, Parking would be a big problem during the week days, okay at the weekend
nice people, italian/latin style. Very sympathic. location is fantastic
Very nice people. Free use of bicycle!!
The warm welcome from the owners of the hotel. The position was perfect for just parking the car and walking into the old town, which was charming, and the lakeside, which was beautiful.
Nice clean room, friendly staff, wonderful breakfast, just a few minutes walk to the city centre -
Amiable hotel owner running the hotel himself. Spacious, clean and nicely furnished room with airconditioning and minibar. Large shower room properly equipped. Location: only 300 m from the Lago Maggiore and 500 m from Piazza Grande. All for quite a reasonable (for Swiss 3* hotel) price. Room window opens to a bit noisy street (or rather road). Railway station view from the window. But can't have all perfect at once.
Very friendly staff
Elegant and charming, perfectly situated close to the train station and easy walking to the town. Very genial host and hostess who were most helpful. Would recommend highly.
The fact that it was quiet at night, even though we were a 3 min walk across a busy road from the main train station. The a/c worked well and breakfast was okay. Great location in Locarno to get to the train station, lake, hiking areas, downtown for shopping/eating. Owners were helpful with recommendations. Nothing really. Suggestion for future guests, request a quiet room, away from street side. The owner called me to change our room to a double superior for only 20chf more a night. Was worth it.
Location is close to the main city centre & activities. Hotel owners were very lovely & kind. Very good breakfast. Hotel is a little dated but still comfortable. Needs a better signage - we had problems finding it.
Friendly owners. Good location opposite the station, and rather close to shops and restaurants.
Excellent location, smart nice hotel
Helpful and friendly staff, look and feel of an old house. Right next to a road, bus terminus and rail station
The front office manager/staffer by the name of Luigi was exceptionally accommodating and helpful. He helped us with bus and transit suggestions and arrangements. He was exceptionally friendly and make our stay very, very enjoyable. The only drawback is there is no lounge or place to relax outside of one's room.
It was too short a visit, though staff did provide some assistance on dinner options. Walking three flights of stairs to attic to get to room. Ceiling in room was low and could hit your head.
The hotel staff is very attend and make you feel at home.
Good location - a short walk to the main square. Very friendly and cheerful staff and a good breakfast. Secure parking on site.
friendly staffs, great room little bit far away from the train station and the lake
Very friendly, spotlessly clean, good breakfast
staff kindess; cleaness
friendly, english spooken no restaurant
The hotel was conveniently on our route, the staff were very friendly, the rooms were clean and comfortable. An excellent night-stop
Very nice staff, lovely hotel, good breakfast. Not applicable.
Very nicely situated hotel, beatiful surroundings. Wellness area and outdoor pool are very nice. Convenient parking space is limited on busy days. No minibar in the room.
The position of the hotel got a nice view You can here the other rooms voice during your stay at the roomthere is no privecy or sound isolated
Very difficult to find and it was very old and poorly maintained but clean. Pool and health facilities very nice and apparently newer. Food was sufficient.
The leaisure facilities and the location were excellent. The quality of the room furniture, carpets and wallpaper were below the expected standard
The surrounding area is stunning. The welness facilities are really good Helpful personell Old fashioned rooms in need of some cosmetics.
The traffic instructions by car showed in the website are quite poor. They seriously mislead me about the hotel location. I felt I was cheated.
it was very old hotel,the room very narrow,the way toit very hard,far away.
The friendly staff and extensive facilities
The swimming pool is good. We could relax and enjoy the day. The location and the view is amazing. Especially from the swimming pool. You can go out and see a nice view from Lugano and the lake. The hotel really needs a reform. It's a shame such a nice place be in this conditions. We only stayed 1 day, but I wouldn't recommend if you want to stay more than 1 day and needs comfort. The bedroom isn't so good, the bed, the carpet is old, smelling not so good. It's really a pitty, because the location, the view is amazing.
The waiter by the name of "Angelo" makes you really feel welcome and at home. Marvellous landscape and perfect indoor swimming pool.
Nice, clean hotel in the centre of Locarno
Room very comfortable and very clean, excellent location
The hotel is newly renovated and clean. The location is perfect, short distance from the train station. The cozy balcony with its view on the Lago Maggiore! There was once in a while a noise, which was mostly disturbing during the night (air-co or so).
The hotel is well located at the proximity of all points of interest. petit dejeuner
the location was great and the staffs were kindly helpful
balcony, view of lake, large showers, nice room lighting double bed matresses kept sliding apart, pillows didnt have much padding
good location for moving around and near train station and lake sometime there was brown water coming out when opening the tap , needed to wait for few seconds
The room was nice and very clean, the breakfast was excellent with a nice choice and fresh produce. The staff were very friendly and gave us a nice welcome. The room was quite small with no balcony, and the room from the window was poor not allowing in much light. Otherwise very good.
Fairly good and clean hotel. Vast rooms. good value for the money
situation was perfect for us and the garage was good new and basic hotel and we didn´t have any problems or complains
The mattresses in all the rooms were very comfortable to sleep on. The elevator was very clever. I organized this "hotel" for a family function, we were 7 adults and no one was happy with their stay. The rooms were cold at night, there is only one toilet per floor, and the breakfast buffet was cheap- just bread and jam- no meats or cheeses. It was the same quality as a cheap youth hostel but with the price of a hotel.
It is simple and fine. It seems an old building refurbished to be a Bed&Breakfast. Breakfast has good bread with 3 jams, nutella, butter. Plus various types of teas, coffees and orange juice. The stuff is German-speaker, they barely speak any Italian (this is on the Italian part of Switzerland). Be careful that toilets may not be in the rooms unless explicitly stated.
old room but very clean, shower in room but no toilet (odd) free wifi, breakfast included, walk to main plaza and station, lift, good breakfast no toilet in room , but not far away on same floor
A hotel well positioned in Locarno centre in the process of rennovation. Interesting lift to rooms. Good value for money. Toilet on landing but en suite shower. No refund or packed lunch offered for not being able to take breakfast. No certain about safety in event of fire onlt the lift was pointed out as a means off accessing my room.
The location is very good - just off the main square and a short walk from the train station, lake and funicular (5-10 mins). The room I had (double) was fairly spacious and the en-suite shower was good. It also had a wash basin. Although there was a little bit of noise in the alley-way outside, closing the window stopped that completely and didn't make the room too hot to sleep (at end of August). Breakfast was basic, as you'd expect - bread, cereal, coffee and juice - but was better than expected. Staff were friendly. Cigarette smoke and noise coming into the room from the alley-way below the window late at night. Closing the windows fixed this, though. The price I paid for a double room for single occupancy was a bit high - it is really a backpacker hotel - but that said, it was comfortable enough. Although the room had a double bed, it was really 2 single beds pushed together, which kind of defeats the purpose as you have to sleep on one or the other! The toilet in the corridor outside is a slight inconvenience, though that was stated before booking. I didn't like that there was no soap in the toilet room to wash your hands.
This is a smaller hotel with a perfect location for Locarno - right on the water and two to three blocks to the Piazza Grande. The hotel is charming, with a jazz them - we stayed in the Count Basie room with a balcony overlooking the waterfront - perfect! The staff was wonderfully helpful, and perhaps the only place on a two week trip where the staff was actually friendly to Americans. We loved this hotel and would highly recommend it. The slightly higher price is worth it.
Excellent staff and location. The lower-price-category room is rather small, a double bed with not much room around it. Nicely decorated, lovely bathroom, just not much room to stretch out or for baggage.
Very pleasant stay. The director and his wife cared about all the guests in a very satisfactory way. Nein
Location great, Amazing lake view, friendly staff
(1) The hotel's location was ideal...across the street from Lago Maggiore and the boat departures, less than three minutes walk to Piazza Grande and the old town and less than five minutes by foot from the train station. (2)They were able to accommodate three people staying in one guest room.
Great people, location and rooms A little expensive for what you get
Central location, airconditioned rooms and free wireless lan. No.
amazing view, beautiful setting and atmosphere
The staff was extremely friendly, accommodating, and helpful. They gave good money-saving tips. And the location was simply unbeatable! The hotel is right on the lake, but is walking distance to the old city as well as the train station. My single room was too small. If I had traveled with a suitcase (instead of a small overnight bag), it would have been a problem to open it in the room.
excellent boutique hotel with beautiful rooms and very friendly staff ( and owner ). the duvet on our bed was exactly the size of the bed and that is simply too small!