Friendly,nice rooms, great location,
Music at the bar finished to early
Great great great wonderful hotel
Bathtub was awesome. They had outlets for US plugs too.
Perfect business or leisure hotel!
Breakfasts were fantastic and location was excellent!
The lighting system requires a sense of humor. It is very easy to mistakingly turn out the lights on someone in a different room. You may want to bring a flashlight
Worst hotel ever
We booked this friend to stay overnight as our friends were having their wedding at The Ballroom in Park Plaza. Thank god the wedding was good, because that was the only good thing about this hotel!!
As we were part of the bridal group we contacted the hotel months, weeks and even the day before check in to request an early check in, that never happened!! As an apology because our hair and make up artist was standing in reception, we were only upgraded for 2 of the 4 rooms. During and after the wedding, we got stuck in the lift (which was already broken but not decommissioned) no apology from the evening staff and no acknowledgement of their errors, rather I am told "I am done talking to you". After our party having spent tens and thousands of pounds, this is the treatment we received. No compensation and no complimentary offers to any of us.
Situation plus we were at an Indian wedding in the hotel
Location was great, and they upgraded us up when we got there. Room was very spacious & clean. In addition, they had gluten free breakfast options.
Walls were not flush in one place in our rooms, which made it too easy to hear our neighbors in the early hours... (meaning there was a space between the walls.)
The location was superb. Rooms were comfortable. pricing was very fair
bar was a bit loud at night due to music. prices are, well, London i.e. a bit high.
That the coffee maker in our room didn't work.
The hotel was exactly as I thought it would be based on all the excellent reviews written online. It is located close to all the tourist attractions and the subway is nearby to take you to wherever your heart desires. There is good food and entertainment at the hotel if you want to stay in. So go ahead...book this hotel...you won't be disappointed!
The location of the hotel is excellent, right in the center of London, walking distance to the London Eye, Westminster Abbey and Big Ben of Parliament building.
We really loved the breakfast.
Based on 18,867 reviews
Value for money
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.