Guest reviews
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Overall Rating
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9.8 "Terrific location."9.4 "94%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.0 "City centre within easy reach , said 80%." 10.0 "100% thought it waseasy to get to the train station ." -
9.3 "Awesome vibe."9.8 "98%
enjoyed the friendly atmosphere ." 9.7 "97% said it was astylish hotel ." 9.4 "94%enjoyed the lobby entrance ." 8.7 "87% thought thehotel was luxurious ." -
9.2 "Incredible bar."8.8 "
Delicious alcoholic drinks , according to 88%." 7.1 "Lovely bar service , according to 71%." -
9.1 "World class service."9.8 "98% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 7.6 "Housekeeping was great , according to 76%." 7.1 "Lovely bar service , according to 71%." -
8.9 "Food is delicious."9.0 "90%
loved the menu selection ." 9.2 "Yummy desserts , said 92%." -
6.4 "Internet is average."5.0 "50% thought the
wifi quality was ok ." -
5.3 "Average value."
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5.0 "Rooms are ok."1.2 "88% said
rooms were small ." 4.5 "55%complained about the bathroom ." 1.4 "86%criticized the small bathroom ." 1.7 "83% thought they werepoorly maintained ." -
3.4 "Not very comfortable."1.2 "88% said
rooms were small ." 1.4 "86%criticized the small bathroom ."
Overall Rating
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9.6 "Terrific location."8.9 "89%
liked the proximity to sightseeing ." 9.6 "96%liked the proximity to shopping ." -
9.3 "Awesome vibe."9.7 "97% said it was a
stylish hotel ." 9.7 "97%enjoyed the friendly atmosphere ." 9.5 "95%enjoyed the lobby entrance ." -
9.1 "Incredible bar."
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8.9 "Food is delicious."8.8 "88%
loved the menu selection ." -
8.9 "Great service."9.8 "98% found the
staff to be very friendly ." 8.4 "84% thought theservice was very professional ." 8.3 "83% said thereception staff was great ." -
5.4 "Average value."
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4.3 "Rooms are not good."1.1 "89% said
rooms were small ." 4.4 "56%complained about the bathroom ." 1.4 "86%criticized the small bathroom ." 1.6 "84% thought they werepoorly maintained ." -
3.2 "Quite uncomfortable."1.1 "89% said
rooms were small ." 1.4 "86%criticized the small bathroom ."
Overall Rating
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9.8 "Terrific location."
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9.3 "Awesome vibe."9.8 "98% said it was a
stylish hotel ." 9.5 "95%enjoyed the lobby entrance ." 9.8 "98%enjoyed the friendly atmosphere ." -
8.9 "Food is delicious."
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8.9 "Great service."9.8 "98% found the
staff to be very friendly ." -
8.7 "Amenities are good."8.7 "87% thought the
building was wonderful ." 9.5 "95%enjoyed the lobby entrance ." -
6.7 "Breakfast is mediocre."
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4.8 "Value below average."
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3.9 "Rooms are not good."1.1 "89% said
rooms were small ." 4.1 "59%complained about the bathroom ." 1.5 "85% thought they werepoorly maintained ." -
2.9 "Quite uncomfortable."1.1 "89% said
rooms were small ."
Overall Rating
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9.8 "Terrific location."
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9.1 "Awesome vibe."
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9.0 "World class service."
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7.1 "Good breakfast."
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5.3 "Rooms are ok."
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3.2 "Quite uncomfortable."1.2 "88% said
rooms were small ."
Overall Rating
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9.8 "Terrific location."
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9.2 "Awesome vibe."9.5 "95% said it was a
stylish hotel ." 9.8 "98%enjoyed the friendly atmosphere ." 9.5 "95%enjoyed the lobby entrance ." -
9.0 "World class service."9.7 "97% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
8.9 "Food is delicious."
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8.6 "Amenities are good."8.6 "86% thought the
building was wonderful ." 9.5 "95%enjoyed the lobby entrance ." -
5.3 "Average value."
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4.5 "Rooms are not good."1.2 "88% said
rooms were small ." 4.2 "58%complained about the bathroom ." 1.2 "88%criticized the small bathroom ." 1.5 "85% thought they werepoorly maintained ." -
3.3 "Not very comfortable."1.2 "88% said
rooms were small ." 1.2 "88%criticized the small bathroom ."
Recent reviews
- All reviews
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- Neutral
- Negative
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6.2review from
Ultra quiet room. Good bar. Good location Used Kayak to request an early check-in (1 hr) to make a confidential business call. Automessage from hotel "could not commit" to this. Arrived 90 mins early to plead my case, but didn't get access till 10 mins prior to 3pm check-in. In other words, they placed zero priority on this simple ask despite having 4 hrs between departure and check-in. Also requested a room with a desk and accessible outlets, but got a room with no desk at all - and only accessible outlets were under the television, across the room at the head of the bed. Lighting in room was terrible. Very slow service in the restaurant
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10.0review from
This hotel is so beautiful, amalgam of charming English style with some bold fashion details Hotel rooms are gorgeous, all are renovated, free WiFi, complimentary coffee and tea in the room, good size closet and 24 h room service! Location is tremendous few minutes walk to a shopping area including Harrods mall, there are many restaurants and cafes near by as well, from fancy 5 star French to little local bars, all are great! If you are about explore the city, right on the corner from the hotel there are few museums, Hyde Park and Kensington palace! Safe, clean neighborhood, 3min walk to the South Ken Tube Station, just perfect! I am very happy with the hotel, staff is so friendly and very helpful
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10.0review from
Loved the location, the staff, the overall comfort of the hotel. It was perfect. Highly recommend the hotel to anyone wanting to be in the south kensington area.
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9.3review from
Great location, staff was excellent. A bit old, but so is most of London, - minor compared to the benefits, it was in good condition given how old building was.
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8.6review from
- turndown service - chocolates on pillows - let me check-in early - helped me secure a taxi for wherever I was going - friendly attentive staff
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6.0review from
V nice hotel, attentive staff. Room too small, had to ask several times to have safe fixed, extra blanket provided and light bulb replaced. Reception desk not v well- manned (often empty).
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6.7review from
clean room, facilities good, breakfast v.good if little expensive .service quick efficient good location room small bit cramped
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6.7review from
The spaciousness of the lobby.Not stuffy! The problem was they had no booking from us,checked everything!They solved it and gave us a room for the price agreed.
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7.0review from
Staff were exceptionally helpful and friendly and accomodated an early check in.Especially like to mention Andrea Doyle who showed a great deal of empathy and was agreat ambassador for the hotel. Room was small, you could hardly get past the bed, staircase still not finished which detracted from otherwise luxurious feel to the hotel. Not sure you could desribe it as a superior double !
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5.7review from
very nice hotel in a great area. the reception staff is fantastic a bit less the service employees. all in all good place
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7.6review from
The location for sightseeing, the facilities and the staff of the hotel were excellent. The costs to stay were also very reasonable. I reccomend this hotel to stay.
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7.2review from
very nice design hotel, comfy lobby & rooms showergel / shampoo weren't filled up after user
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7.6review from
Everything. Our stay was great, as was the room. Would definitely stay there again.
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4.4review from
loacation close to wimbledon room was supposed to be superior but tiny
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10.0review from
This hotel is so beautiful, amalgam of charming English style with some bold fashion details Hotel rooms are gorgeous, all are renovated, free WiFi, complimentary coffee and tea in the room, good size closet and 24 h room service! Location is tremendous few minutes walk to a shopping area including Harrods mall, there are many restaurants and cafes near by as well, from fancy 5 star French to little local bars, all are great! If you are about explore the city, right on the corner from the hotel there are few museums, Hyde Park and Kensington palace! Safe, clean neighborhood, 3min walk to the South Ken Tube Station, just perfect! I am very happy with the hotel, staff is so friendly and very helpful
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10.0review from
Loved the location, the staff, the overall comfort of the hotel. It was perfect. Highly recommend the hotel to anyone wanting to be in the south kensington area.
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9.3review from
Great location, staff was excellent. A bit old, but so is most of London, - minor compared to the benefits, it was in good condition given how old building was.
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8.6review from
- turndown service - chocolates on pillows - let me check-in early - helped me secure a taxi for wherever I was going - friendly attentive staff
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6.7review from
clean room, facilities good, breakfast v.good if little expensive .service quick efficient good location room small bit cramped
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6.7review from
The spaciousness of the lobby.Not stuffy! The problem was they had no booking from us,checked everything!They solved it and gave us a room for the price agreed.
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7.0review from
Staff were exceptionally helpful and friendly and accomodated an early check in.Especially like to mention Andrea Doyle who showed a great deal of empathy and was agreat ambassador for the hotel. Room was small, you could hardly get past the bed, staircase still not finished which detracted from otherwise luxurious feel to the hotel. Not sure you could desribe it as a superior double !
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7.6review from
The location for sightseeing, the facilities and the staff of the hotel were excellent. The costs to stay were also very reasonable. I reccomend this hotel to stay.
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7.2review from
very nice design hotel, comfy lobby & rooms showergel / shampoo weren't filled up after user
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7.6review from
Everything. Our stay was great, as was the room. Would definitely stay there again.
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6.2review from
Ultra quiet room. Good bar. Good location Used Kayak to request an early check-in (1 hr) to make a confidential business call. Automessage from hotel "could not commit" to this. Arrived 90 mins early to plead my case, but didn't get access till 10 mins prior to 3pm check-in. In other words, they placed zero priority on this simple ask despite having 4 hrs between departure and check-in. Also requested a room with a desk and accessible outlets, but got a room with no desk at all - and only accessible outlets were under the television, across the room at the head of the bed. Lighting in room was terrible. Very slow service in the restaurant
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6.0review from
V nice hotel, attentive staff. Room too small, had to ask several times to have safe fixed, extra blanket provided and light bulb replaced. Reception desk not v well- manned (often empty).
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5.7review from
very nice hotel in a great area. the reception staff is fantastic a bit less the service employees. all in all good place
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4.4review from
loacation close to wimbledon room was supposed to be superior but tiny
