Basics
Bathroom
Accessibility and suitability
Dining
Services and conveniences
Pool and spa
Workspace
General
Parking and transportation
Media and entertainment
Laundry
Bedroom
Health and safety
Family friendly
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers complimentary breakfast, indoor pool, and hot tub, making it a great place to relax and enjoy your stay.
Is parking available at the hotel?
Yes, the hotel provides free parking for guests, ensuring convenience and ease of access during your visit.
How is the quality of the beds at the hotel?
Guests have mentioned that the beds are comfortable, providing a good night's sleep and ensuring a restful stay.
What can guests expect in terms of food quality at the hotel?
The hotel offers a perfect breakfast, as mentioned by several guests, ensuring a satisfying start to your day.
How is the cleanliness and customer service at the hotel?
While some guests have expressed concerns about cleanliness and customer service, many others have highlighted the hotel's cleanliness and the helpfulness of the staff, ensuring a pleasant and comfortable stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
May is noted as the low season, which could mean fewer crowds and potentially better rates.
Nearby Attractions
The hotel is conveniently located near various attractions such as Clapp Park, Science Spectrum & OMNI Theater, and the Buddy Holly Center, making it a great base for exploring the area.
Check Room Amenities
Some guests reported issues with room amenities such as broken hot tubs, non-functional microwaves, and broken TVs. It's advisable to check the functionality of these amenities upon check-in.
Verify Room Cleanliness
Several guests reported cleanliness issues, including dirty carpets, broken furniture, and unpleasant odors. It's recommended to inspect the room upon arrival and report any issues to the front desk immediately.
Breakfast Quality
While some guests praised the breakfast, others found it to be a disaster. It's advisable to set expectations accordingly and consider dining options outside the hotel.
Check for Accessibility Features
The hotel offers increased accessibility and roll-in showers, making it a suitable choice for guests with mobility needs. However, some guests reported issues with door locks and automatic doors, so it's recommended to verify the accessibility features upon arrival.
Verify Pool and Spa Availability
Some guests were disappointed by the closure of the pool and the non-functional hot tub. If these amenities are important to your stay, it's advisable to check their availability before booking.
Customer Service Experience
While some guests praised the staff, others reported rude and unhelpful behavior. It's advisable to set clear expectations for customer service and address any issues with the management promptly.
Consider Booking Directly
Some guests encountered issues with third-party bookings, leading to complications during check-in and payment. Booking directly with the hotel might help avoid such issues.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | October |
|---|---|
High season | September |
Average price (weeknight) | $53 |
Average price (weekend night) | $65 |
Value for money | 6.9 |
|---|---|
Distance to city center | 2.9 mi |
Nearest Airport | Lubbock |
Distance to airport | 8.8 mi |