Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Great service at Alamo
Pros: The entire experience. Easy to work with. Very good customer service and communication.
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6.8
Cons: Drop off confusing. No one to ck you in or tell you what to do.
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9.6
Pros: Nice new car
Cons: No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.
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7.6
Pros: Car clean and worked fine. Good AC.
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6.0
Pros: Small airport
Cons: Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.
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4.0
Cons: There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.
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10.0
Very easy, great service!
Pros: The return location is a little confusing - you have to drop the car at the rental return lot then go up to the airport to turn in the keys - but I figured it out easily. A man met me in the lot to drive me up to the airport, which was very nice. & When I got inside I just dropped the keys to the employee at the counter & went on my way. Super easy, & they were very friendly! Would definitely recommend & use again!!!
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10.0
Great!
Pros: Turning in the car was just as quick and easy. Great customer service!
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8.4
No surprises
Pros: We booked with Alamo last minute, and everything still went smoothly! No line at the checkout, drop off was simple, and the car was relatively new and clean.
Cons: The car could have been a little cleaner, and the price was more than I wanted to spend for one day ($164 after taxes, different drop off), but I not terrible for booking last minute and still cheaper than the rest. This is outside of Alamo's control - but the Ford Focus does not handle rain well! I won't get that car again for a road trip.
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6.4
Pros: The car was nice and the CSR was pleasant.
Cons: The cars were parked way too far from where you pick up the keys and it was kind of confusing to find my vehicle.The underage driver fee is ridiculous.
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8.8
Pros: Car was great and the price was very reasonable for a Holiday week.
Cons: Would have been nice to have a shuttle to and from the rental lot. But really it wasn't that bad.
review from
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10.0
Great service at Alamo
Pros: The entire experience. Easy to work with. Very good customer service and communication.
review from
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9.6
Pros: Nice new car
Cons: No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.
review from
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10.0
Very easy, great service!
Pros: The return location is a little confusing - you have to drop the car at the rental return lot then go up to the airport to turn in the keys - but I figured it out easily. A man met me in the lot to drive me up to the airport, which was very nice. & When I got inside I just dropped the keys to the employee at the counter & went on my way. Super easy, & they were very friendly! Would definitely recommend & use again!!!
review from
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10.0
Great!
Pros: Turning in the car was just as quick and easy. Great customer service!
review from
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8.8
Pros: Car was great and the price was very reasonable for a Holiday week.
Cons: Would have been nice to have a shuttle to and from the rental lot. But really it wasn't that bad.
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6.8
Cons: Drop off confusing. No one to ck you in or tell you what to do.
review from
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7.6
Pros: Car clean and worked fine. Good AC.
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8.4
No surprises
Pros: We booked with Alamo last minute, and everything still went smoothly! No line at the checkout, drop off was simple, and the car was relatively new and clean.
Cons: The car could have been a little cleaner, and the price was more than I wanted to spend for one day ($164 after taxes, different drop off), but I not terrible for booking last minute and still cheaper than the rest. This is outside of Alamo's control - but the Ford Focus does not handle rain well! I won't get that car again for a road trip.
review from
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6.0
Pros: Small airport
Cons: Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.
review from
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4.0
Cons: There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.
review from
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6.4
Pros: The car was nice and the CSR was pleasant.
Cons: The cars were parked way too far from where you pick up the keys and it was kind of confusing to find my vehicle.The underage driver fee is ridiculous.
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