Lubbock Car Rentals

Cons: The cars were parked way too far from where you pick up the keys and it was kind of confusing to find my vehicle.The underage driver fee is ridiculous.

Cons: There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.

Cons: Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.

Cons: No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.

Cons: Drop off confusing. No one to ck you in or tell you what to do.

Cons: Hertz did not have the vehicle that I reserved, nor did they have the gps unit I requested. He did not tell me that the one he was trying to give me didn't have one until we were almost done and I asked.

Cons: I USUALLY get the car in the ad or in this case KAYAK, which would have been a Nissan Versa, which I am familiar with. I think, because this was a one way rental, they gave me their POS car that they wanted to get rid of. The seat was so high my line of vision was just below the top of the windshield and I hit my head several times getting in and out of the car. It was not comfortable, it was loud on the highway and there was no cruise control (which I anticipated, but hoped there would be). When I asked for the Versa, before finding all this other out, I was told I would have to upgrade, there were no Versas available. I wish I had. Due to time restraints I couldn't go back after getting in the car and change it.

Cons: Everything went smoothly.

Cons: They refused to rent me the car even though we prepaid . I had a drivers license, debit card and a picture of my passport.

Cons: Long walk to the car lot from the terminal.

Cons: Car had a problem and I had to drive 60 miles because your customer service stated that was what I had to do. I was given a smaller car. When I turned the car in, they attempted to charge me an extra 34 dollars for gas. No explNTion but it took them 15 minutes to get it right and the proper receipt.

Cons: They didn't have a car to rent and when asked why they shrugged their shoulders! I asked for a recommendation on what to do and they offered no help.

Cons: Filthy seats throughout. Had multiple stains and dirt in front and back.

Cons: Confusion over coverage, which was accidentally charged to me, even though I rent cars often.

Cons: The car had 68,000 miles. The condition of the car reflected the mileage. I was told that I would receive a Chrysler 200 or similar. Instead I got a very beat up Toyota Corolla

Cons: I intensely disliked the Mitsubishi Mirage I was given. It is not a car, it is an under-powered roller skate with pretensions of grandeur. The gas deals were hard to understand and too expensive. Explaining them caused both the counter person and myself frustration.