Cons (-) May 2019 Construction going on currently. Hallways filled with materials. Front desk staff super friendly. Second floor entrance not working.
2 stars
SureStay Plus Hotel by Best Western Lubbock Medical Center
Photos of SureStay Plus Hotel by Best Western Lubbock Medical Center
Overview
SureStay Plus by Best Western Lubbock Medical Center offers pleasant accommodations and a convenient location for our guests. Located in central Lubbock, a short drive from the Lubbock Preston Smith International Airport, our hotel is close to top attractions, such as the National Ranching Heritage Center, the Silent Wings Museum, and the Buddy Holly Center. Within minutes of the Texas Tech University campus, sports lovers and visiting parents will enjoy the convenient proximity of our hotel to the school. Our hotel is near many family-friendly attractions, such as the Science Spectrum Museum and OMNI Theater, Adventure Park, and Joyland Amusement Park. Each guest room is equipped with many amenities, such as coffee makers, refrigerators, hair dryers, desk areas, high-speed internet, and cable or satellite TVs. Additional amenities are available including sofabeds, adjoining rooms, cribs, and rollaway beds (by request). The hotel features a lounge onsite. In the morning, enjoy the complimentary full breakfast provided for our guests. Other hotel benefits include access to the outdoor pool, fitness center, meeting facilities, business center, and conference facilities with 1,640 square feet of event space. Whether traveling for business or pleasure, you'll find comfortable rooms at an affordable price when staying at our Lubbock, TX hotel.
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Amenities at SureStay Plus Hotel by Best Western Lubbock Medical Center
- Outdoor pool
- Fitness center
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Key card access
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
- Private entrance
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Family rooms
- Seating area
- Sofa
- Telephone
Bedroom
- Alarm clock
- Sofa bed
- Clothes rack
Parking and transportation
- Airport shuttle
- Free parking
Bathroom
- Hairdryer
- Toilet paper
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Dining
- Bar/Lounge
- Food can be delivered to guest accommodation
Family friendly
- Cribs available
- Complimentary breakfast
Outdoor
- Terrace/Patio
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of SureStay Plus Hotel by Best Western Lubbock Medical Center
6.8
Okay
977 verified ratings
Wonderful
334
Very good
132
Good
115
Okay
78
Fair
99
Mediocre
78
Poor
141
Summary of reviews
Guests say
Guests appreciated the hotel's location, especially its proximity to Texas Tech University. However, many expressed dissatisfaction with the service, citing rude staff and poor management. Cleanliness was another major concern, with reports of dirty rooms and unpleasant odors. Overall, while the location is a plus, the hotel needs significant improvements in service and cleanliness.AI-Generated from customer reviews
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Q&A(5)
Tips(10)
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6.9 out of 10
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The high season is in September, and the low season is in December. Consider visiting during the low season for a quieter experience.
How is the cleanliness of the hotel?
The hotel is very clean, and the staff ensures daily housekeeping and enhanced cleaning to maintain a high standard of cleanliness.
Is parking available at the hotel?
Yes, the hotel offers free parking and a convenient free airport shuttle for guests.
What can I expect from the complimentary breakfast?
The complimentary breakfast is great, and guests have praised the variety and quality of the breakfast offerings.
How is the quality of the beds at the hotel?
Guests have reported comfortable beds, ensuring a good night's sleep during your stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room Change if Necessary
Some guests reported issues with cleanliness and maintenance, so don't hesitate to request a room change if you encounter any problems with your initial room.
Verify Room Cleanliness
Upon arrival, thoroughly inspect the room for cleanliness, especially in the bathroom and corners, as a few guests reported cleanliness issues such as mold and dirt.
Consider Front Building Rooms
If available, opt for a room in the front building as it was reported to be cleaner and had hardwood laminate floors, providing a better experience for some guests.
Check Elevator Functionality
If you require elevator access, ensure that it is in working condition, as a guest reported encountering a broken elevator during their stay.
Be Mindful of Seasonal Highs and Lows
Keep in mind that December is considered the low season, while September is the high season, which may impact availability, pricing, and overall experience.
Verify Breakfast Availability
Some guests mentioned that certain breakfast items were not available during their visit, so it may be helpful to verify the availability of specific breakfast items during your stay.
Address Accessibility Needs
If you have specific accessibility requirements, ensure that the hotel can accommodate them, as increased accessibility is listed among the hotel's amenities.
Utilize Free Airport Shuttle
Take advantage of the free airport shuttle service provided by the hotel for added convenience during your travels.
Confirm Pet Policy
If traveling with pets, remember to confirm the hotel's pet policy and any associated charges before your stay, as pets are allowed on request with potential charges.
Consider Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Maxey Park, the Museum of Texas Tech University, and the National Ranching Heritage Center, which are all within a short distance from the hotel.
Location
3901 19th Street, Lubbock, TX 79410-1002
What's nearby
- Maxey Park0.7 mi
- Museum of Texas Tech University1.1 mi
- National Ranching Heritage Center1.1 mi
- Lubbock Municipal Coliseum1.4 mi
- Rawls Course1.6 mi
- Jones AT&T Stadium1.7 mi
- Buddy Holly Statue2.6 mi
- Lubbock Memorial Civic Center2.8 mi
- Shadow Hills Golf Course2.9 mi
- McPherson Cellars Winery3 mi
- Carlock Building3 mi
- South Plains Mall3 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay Plus Hotel by Best Western Lubbock Medical Center
Low season | April |
|---|---|
High season | May |
Average price (weeknight) | $63 |
Average price (weekend night) | $133 |
When to book a room at SureStay Plus Hotel by Best Western Lubbock Medical Center
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at SureStay Plus Hotel by Best Western Lubbock Medical Center
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Value for money | 7.5 |
|---|---|
Distance to city center | 2.4 mi |
Nearest Airport | Lubbock |
Distance to airport | 7.3 mi |
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